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    Multnomah County Animal Services

    4.0 (46 reviews)
    Closed 11:00 am - 5:30 pm

    Services - Multnomah County Animal Services

    Animal shelters

    Pet adoption

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    Terrifying, huh?
    Greg M.

    Excerpts of this review were taken from a similarly poor experience we had with our former animal attorney, Geordie Duckler, which can be found here: https://www.yelp.com/biz/geordie-duckler-pc-tigard?hrid=m9Yj9MDZ_3yh7eWW4VdeYg&utm_campaign=www_review_share_popup&utm_medium=copy_link&utm_source=(direct) We hired Geordie Duckler to represent us after being cited for three alleged biting incidents involving our two dogs in the fall of 2020. Our dogs were supposed to be held in quarantine at Multnomah County Animal Services (MCAS) from September 22nd to October 1st. When MCAS hadn't returned our dogs to us by October 7th, we called Duckler and retained him that very same day. He wrote a letter to MCAS announcing his representation of us in this case and appealed all six of the Notices of Infraction (NOIs) we were issued on September 22nd. Before retaining Duckler, we had placed no fewer than 100 phone calls in to Director Sadler and Supervisor Farrell at MCAS demanding an explanation for why they were holding our dogs well passed the quarantine deadline and ignoring all of our calls. After Duckler joined us, we received the dogs back on October 15th, along with, what we found out months later, a very disturbing surprise. Nine months later (7/7/21), after our landlord removed bamboo from the surrounding inner fence line of our MCAS-approved secure backyard, the fence posts became unstable and our dogs managed to spill into the neighbor's enclosed backyard. Though not hurt and knowing exactly who owned the dogs, she called MCAS anyway. When we arrived home just 30 minutes later, we found out from neighbors that MCAS had detained the dogs once again. When we rushed to MCAS to find out what happened, we were given two more NOIs. But this time, the NOIs read that the director would be moving to suspend ownership of both dogs. With some money left in trust with Duckler from the first round with MCAS, we called to re-activate him on our case. It turned out that the six NOIs that were issued to us on September 22, 2020 (the ones we appealed and were never given a hearing date to dispute) were dismissed in favor of a new set of six NOIs that now read, "any further violations will result in the director suspending ownership of this animal". We were given these in a stack of redemption papers on October 15, 2020, which MCAS told us were copies of the originals from the September 22nd quarantine. Sound fair to you? Read on, it gets worse. The fence incident of July 7th kicked MCAS into high gear, so we did the same. We tried to get updates on the condition of our dogs from MCAS and received nothing in return. Because we had an attorney, they couldn't give us updates on our dogs at all. Not even whether they were alive or dead. They were in protective custody is all that they would tell us. Months passed and we were no closer to a resolution than we were when all of this started. Note: Our dogs are not being kept in the main area of MCAS where the "adoptables" get treats, frisbees, toys, walks, music, etc. They are in solitary. Pumped full of anti-psychotics and anti-anxiety drugs with no human contact save for a vet who drops by to pretend to look in on them every few days. Being treated like convicted criminals when their case hasn't even been heard on appeal yet. MCAS schedules their hearings on their schedule, not anyone else's, Duckler would tell us. The County Senior Attorney isn't returning his emails and he doesn't appear to have any other moves, but we just had to be patient. He was doing all that he could. Doing all that he could amounted to drafting a letter to MCAS stating that he was once again representing us in the fence matter and submitting our formal appeal of the new NOIs that we were just issued within the same letter. Then finally, during the first week of November, our hearing for the alleged incidents of September, 2020 is set for November 17th. Over 4 months after the fence incident occurred and our dogs were detained. But reading over the hearing notice carefully revealed that MCAS was combining the September incidents (Level 4 behavior classification) and the fence incident (failure to comply) into one hearing. You don't need to practice law to see that the second citation (failure to comply) presumes the outcome of the first hearing which hasn't been heard yet. If that doesn't telegraph a rigged system, I don't know what does. And now we're going against MCAS, the bully of bullies, alone with a less than 7% chance of emerging victorious. They are dragging their feet with our requests for discovery controlling the "public" information that we are requesting for trial. It's dirty pool from the very top at Sadler's desk all the way down to Supervisor Farrell's cubicle. They don't care about your animals, they only want to bend the rules to their favor to keep you quiet and maintain dominance. Your thinly veiled threats fall on deaf ears over here, we won't stop until you're out.

    Bite #2

    No assistance whatsoever. Our neighbors dog has been an aggressive nuisance for over 2 years and we tried to work with him multiple times to avoid his dog from attacking our dog. Multiple calls to animal services and even multnomah county sheriff. Well his dog did attack our dog, and cost us over $2000 in vet bills. Animal Services was NO HELP. The inspector quit responding to me after I sent him the photos of my dogs injuries. Basically told us that because there's no fence between our yards (not relevant) there's nothing they can do. BS!

    Tylor D.

    Adopted my good stinky boy Sterling November 11 (now Steve). He's the best. We love him so much. He loves my 1 yo feeding him his milkbones and going on walks. I can't believe why he ended up in a shelter. He's amazing.

    It's been just about a year since I adopted Maddie, she's so Beautiful and so very sweet, amazing at 17 years old! Thanks for saving her
    Dee D.

    Update on sweet Maddie: It's been just about a year since I adopted Maddie, she's so Beautiful and so very sweet, amazing at 16 years old! She has the most Gorgeous coat and loves being brushed. Thanks for saving her, she deserves to have a pampered life, she's my constant companion:)

    Now you know
    Humam T.

    I am really conflicted about how many stars to give them. I know they do great and hard work dealing, rescuing, and managing animals. It's a thankless job that's done away from the public eye, for the most part. The pay is probably not that great either. However, I have been dealing with the neighbors nuisance dogs for the last 2 and 1/2 years. The dogs are outrageous, and they Park day and night. They wake us up even though I wear earplugs at night. I have been writing forms, and submitting recordings for the last two-and-a-half years, and it seems that things move way way to slow. Seems like they protect the offender more than the victim. I also feel like I am as much abused by them as by the neighbor.

    Mark S.

    The Multnomah County Animal Services & Shelter is the central shelter of the county, where almost all the stay cats are taken. They are on the West side of Troutdale, be sure to see their map on the official web site. It's an out of the way place. You can bus via Tri Met, close to the shelter. The shelter is technically behind the Troutdale Motel 6, but you will need map help to find it. We had been looking for our lost cat, when we arrived, one of their staff people immediately showed us how to look for our cat at the shelter. They've got bulletin boards showing all the newly found cats, often a photo is included. If you see a cat that might be yours, they can help you locate it. Many of the cats are there on site. There is also a Cattery where you can see some very beautiful cats, happy in their cages, listening to relaxing jazz music! This would be an excellent place to get a cool cat. You should also fill out a Lost Pet card and leave that with shelter, it's also available to complete on their website. You can also post a flyer (standard paper size) in their lost cats book, a photo really helps if possible. Their Lost Cat literature will tell you about various other places to list your missing pet, such as CraigsList (the lost and found area) and the Dove Lewis lost and found information at dovelewis.org. While on the Multnomah County Animal Services website, be sure to check the videos of their lost pet intake kennels. That's a quick way to see most of the cats that have been recently rescued. However it is not a substitute for going to the kennels every 3 business days. Between visiting and using their regular video, you can watch for your pet. After several visits to the shelter, our cat Newman is still missing. We lost him near Glisan and NE 91st Avenue on 3/10 and we can not find him. It's great to know that this Multnomah County Animal Services staff is here to help during the sad process of looking for your lost pet. The staff has been very helpful and the shelter is well maintained. You can tell they're working on a tight budget and could use more donations and more budget. Don't forget, their website is a great resource for helping find your pet, especially the "Lost Cat Behavior Tip Sheet," and the regularly updated video of the shelter's newly arriving lost pets.

    Frank an FIV + sweetheart

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    Multnomah County A.

    Thank you for your review, Lisa!

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    16 years ago

    I volunteer here in the Cattery. We welcome visitors. The staff do an amazing job with the resources they have.

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    13 years ago

    Knowledgable compassionate staff, reasonable prices for adoptions. Best adoption center in town.

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    Ask the Community - Multnomah County Animal Services

    Review Highlights - Multnomah County Animal Services

    It's funny reading some of these reviews stating this shelter is "desperate" This is a county shelter!!!!!!!!

    Mentioned in 3 reviews

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    Pet Spa NW - He's always in a good mood when I return and looking beautiful!

    Pet Spa NW

    (37 reviews)

    I have brought my dogs to Heather for over 13 years, and have appreciated her clear instructions…read moreand the accommodations she's made for me and my dogs for over a decade. We've always been treated well. I have a breed of dog that is difficult to groom, and Heather has always done an outstanding job. The reason I'm posting this is because some of the 1 star reviews (especially recently) are based on inadequate information and a rush to judgment without understanding or caring about mitigating circumstances. I want to fill in some information to address that. Animal grooming is a tough job, hard on the body: hands, arms, back, and feet wear down with repetitive injury, and the groomer may be in physical pain while working. The pain comes and goes, but the damage, especially to hands, arms, and back, is permanent. So being kind and tolerant might work more effectively for the customer rather than playing princess. I am only a customer, not a friend of the owner, but I have witnessed her health challenges while still keeping the shop as available as possible. It is a balancing act, and I admire her persistence in keeping the shop going. Be kind, or at least be curious and open to reason. My current dog loves Pet Spa; it's her happy place.

    I was so excited to find a new groomer right by my house but I was so disappointed. Right when I…read moregot there the lady was so rude to me. I said I wanted him "cleaned up" and wanted his hair shorter but not quite shaved. I guess this wasn't enough for her because she insisted that I tell her exactly what I wanted and saying cleaned up means "nothing to her". I showed her a picture of the last time he was groomed and she said "that tells me nothing". Every groomer I've used in the past helps me figure out the best cut, but she was not interested in helping me out at all. Sorry I'm not in the industry and don't know exactly what to ask for. I just felt like such a bother to her. He did end up looking great and it only took them about an hour but I am just too disappointed with how I was treated to go back.

    Multnomah County Animal Services - animalshelters - Updated September 2026

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