Outstanding…read more Dispatch answered first call...took info, got call from tow truck driver (Robbie) just a few minutes later. Arrived in 25 minutes...30 minutes from calling, they were on-site and hooking up my vehicle. 100% recommend this company. Quote up front. More than fair pricing. Couldn't be more satisfied.

Everything you would hope for in a towing business! Everyone I spoke to and interacted with were…read moreso kind competent and professional--from Kody in dispatch to Wyatt who towed my car. Everyone is so helpful! It cost $127 to tow my vw from Bountiful to Strong downtown on a state of the art Flatbed trailer. Thank You all so much. A1 service.

Had to have them come out again. It was too cold last night but I need to get a new battery after…read moreall that. Greg was professional and got the job done. I hope I don't need them again, but I do know who I'll call!

He was dispatched by our Verizon Roadside Assistance. When he arrived he refused to help us,…read moreclaiming that he couldn't open a uhaul truck we rented. Then told me I needed to call to see if they would approve it, but then he wouldn't wait for us to call and get that approval. We finally got a hold of Allstate Roadside Assistance, who he said dispatched him, and they approved it, then he wouldn't come back to do the job. He claimed he couldn't open it because it was a commercial truck, but it's just a Econoline 250, not a semi, and it was approved. He left us here all night.

I called them o a Tuesday morning, requesting to have my car towed from my garage to a local…read moremechanic, less than 5 miles. I told them it was not an emergency and didnt need to be dropped off until the Monday morning. The driver shows up that afternoon. Very nice gentleman loads up my car everything seems normal. Then he hand me a bill for $375. I explained there must be a mistake. He dropped the bill to $355. I swear if my car wasn't already on the lift I would have never let him take my car. He professed his professionalism, said he was worth it. I just wish he wouldn't have left the fluids from the previous car all over my driveway. Now I have a stained driveway on top of his professionalism. * Update - the Company reached out after my initial review. They were extremely polite and listened to my issue(s) and took corrective action to resolve the situation quickly. I adjusted my rating to reflect the excellent positive customer experience.

The driver was trying to joke during texting but it was very ignorant. After we towed my truck two…read moremiles to my house I was charged $158. That seems a little high to me. I will never use this company again. Was contacted by the office. There was a miscalculation in the pricing. I was refunded to a more appropriate amount. Thank you

I requested a tow to a mechanic when my battery seemed dead and I couldn't jumpstart it with my…read moreportable charger. When the tow truck showed up, he tried a charger with more juice and we got it running. Great customer service and I appreciated the extra effort.

Towed me out of Parleys canyon on a Friday night. I was back in SLC 30 minutes after I placed the…read moreservice request. AWESOME!

I have had a few experiences with Cole's now and it is safe to say that they have earned a five…read morestar review from me. At first it was difficult to get on their schedule (which I believe is a good sign for an auto repair specialist). Recently I had been to a local mechanic who did not put the correct oil in my Jeep Grand Cherokee. After driving a couple thousand miles, I decided to get on the schedule at Cole's to have them look things over and change the oil again. Also, I had an annoying check engine light that would come on and then go off right before I was able to get in to have it checked. This time the light was still on at the time of my appointment. I dropped my car off when they first opened at 9:30 am. I heard from them again around lunch time after they were able to run the diagnostics and change the oil. One thing I love about Cole's is they will send you a text with a link to a report. The report includes their necessary and recommended services based on the diagnostics and it includes relevant pictures so you can see for yourself what is being discussed. They found my check engine issue and my car was ready to pick up the same day. A couple months down the road, they sent me a follow up text reminding me of some of the recommendations that I didn't have done before. I had them replace my rear suspension which was noticeably warn while driving. Again, I was in and out the same day. With each visit I have felt their pricing to be more than fair and did not feel pressured to do anything they recommended. On my way out I was explained their warranty which I thought was nice, but hoped I wouldn't need it. The next day I started hearing some noises in the rear suspension that were not there before they worked on it. I called and got back on the schedule. They could not replicate the sound I was hearing at first so I went back in and went on a drive with Brandon. A few yards outside of their parking lot the sound came back and Brandon agreed it was not right. They ordered a new replacement strut for me, got me back in a day or two later and fixed the sound under warranty for me. I don't know of any other auto repair place in town that offers that kind of service and peace of mind. I will be back for sure and I will not hesitate to recommend Cole's to my friends and family.

I met Cole as a friend of a friend so when it was time to do a major maintenance on my car I…read morefigured I would give him my business. I was blown away by the actual service. After giving them the long list of things I wanted done they gave the car a full inspection before starting any service. They emailed me a breakdown of everything that needed to be done with pictures and explanations on why. After the work began they didn't quite have it finished by the end of the day as they had estimated. I wasn't surprised considering they were changing the timing belt, flushing all fluids, doing a tune up, plus some other stuff. It was a ton of work. They ended up staying late and extra hour and a half to finish the car that night. Sadly, I was unable to pick it up that late and had to wait until the next day anyway. The cost is right in line with what I expected. But I don't want cheap, if it's cheap they're taking shortcuts or trying to scam you. I also don't want to pay a premium. I think Cole's has hit the right balance. I'm very impressed with the overall service and will be going back.

Broke down on i-80 west coming into Utah. I called several companies and all were to busy to come…read morehelp. Thanks to Lukas from on the way, my trailer air chamber and airline fitting was replace in under 45 minutes from the time I called. I am a new driver and being late to my first delivery would have been tragic! I can not thank the On The Way team enough for their professionalism, efficiency, and expertise. I will definitely be recommending them to all my trucking friends! If you are in the Utah area, this company is the way to go! Thank you guys again!!

From the owner: On The Way Logistics is new to the Salt Lake area. Members of our team are all experienced and…read morelicensed mechanics and or Utah Safety certified road side specialists. Our main goal is to get commercial drivers back on the way! Our services include truck and trailer repair, 24/7 roadside assistance, fuel delivery, and even dispatching!