My experience with Ignite Medical Resort Dyer was extremely disappointing and concerning. Based on…read morewhat I observed during my loved one's stay, I believe the facility falls far short of the standard of care and professionalism that its name suggests. On the very first day of admission, there was a cloth chair in my loved one's room that appeared to have dried human waste on the armrest. I immediately brought this to the attention of the staff. After investigating, I was assured that the chair would be removed right away. However, three days later, the chair remained in the room. Throughout the stay, the level of care, responsiveness, and bedside manner displayed by many of the nursing and CNA staff was unacceptable. The facility appeared to be understaffed, and there was a noticeable lack of urgency when patients required assistance. On numerous occasions, we used the call button to request help for my loved one. Not once did a nurse or CNA respond to the call button in a timely manner. Each time, a family member had to physically walk to the nurses' station to request assistance before anyone responded. My loved one shared a room with another patient, and I frequently overheard that patient calling out for help. She could often be heard moaning, groaning, and asking for assistance for extended periods. When staff eventually entered the room, I was shocked to hear them scold the patient, telling her that she was "always calling" and that she "didn't want anything." Witnessing this interaction was deeply troubling and demonstrated a lack of compassion and respect for a vulnerable resident. Another concern was the apparent lack of engagement with residents. Many elderly patients spent entire days sitting near the nurses' station with little to no interaction from staff. They appeared isolated, disengaged, and unhappy. The most disturbing issue occurred when I noticed what initially appeared to be clumps of dirt or lint along the wall behind my loved one's bed. Upon closer inspection, I discovered that the area was covered with hundreds, if not thousands, of ants crawling along the wall and throughout the room. I immediately reported the issue to staff. One CNA responded by saying, "Well, I just got here." A nurse then acknowledged that she had already informed the day aide about the ant problem. This indicated that staff were already aware of the infestation, yet no action had been taken to resolve it or relocate the patient. When I expressed my concern and disgust regarding the situation, the nurse rolled her eyes and told me that I should contact maintenance about the ants. I found this response unprofessional and inappropriate, especially given that the issue involved patient health, safety, and sanitation. My final negative interaction occurred during the discharge process. The nurse manager reviewed my loved one's discharge instructions and medications. When I asked questions regarding follow-up medications, I was met with visible irritation and an unwelcoming attitude, as though asking questions about my loved one's care was an inconvenience. I strongly believe the facility should reevaluate its hiring practices, staff training, accountability measures, cleanliness standards, and responsiveness to patient concerns. Patients and families deserve compassionate care, professional communication, and a clean, safe environment. The one positive aspect of our experience was the therapy department. I did observe meaningful improvement in my loved one's therapy progress, and the therapy staff appeared dedicated to their work. They were the bright spot in an otherwise disappointing experience. I was relieved when my loved one was discharged from Ignite Medical Resort Dyer. Based on my experience, I would not choose this facility again. I encourage families with loved ones in nursing homes or rehabilitation facilities to visit frequently and remain actively involved in their care. Photos and videos documenting the ant infestation are below.

DO NOT SEND UOUR LIVED ONES HERE…read more Pretty sure they are a big reason my dad passed away way sooner than he should have. They are not set up to take care of sick patients. The person in charge of nutrition didn't even know what meds my dad was on. He went downhill so fast there that we said we were calling 911. They ended up doing bloodwork and sending him after we said that. Got to the hospital and it turns out none of the bloodwork they sent was his. I'm pretty sure they fudged it just to get him out of there so they weren't liable.

Giving a 1 star review because zero stars wasn't an option. This place gave a very convincing tour…read moreof a well ran facility full of light, love & activities to create a home like environment. None of which was true. Ice cream parlor, hair salon, movie theater.... In 2 months those doors were NEVER open until the day we were removing our loved one. Convenient right? The amount of neglect, mental/physical abuse & disregard for the well being of the elderly they are employed to protect is despicable. The nursing staff was unorganized & unprofessional. The administration & leadership staff was unhelpful & dishonest. And genuinely behaved bothered & irritated when asked for assistance. Our family member went in for small fixable issues & came out no longer able to walk, only using diapers, dehydrated, bed sores & a full body rash.... All of which were NEVER an issue before. Left to sit in their own waste for an obscene amount of hours to the point of straining a large area of the skin, cold showers (rare if at all) & sanitation of the room was very poor. IF the necessary medicine/treatment was being given is unsure, but doubtful given the declined condition of health upon leaving this facility. Director & social workers close their office doors on you once they realize you are not going to tolerate their BS. A member of the admissions staff even said.. and I quote "I wouldn't even put my own mother here & I only work here cuz they offered me more money." THAT right there should of been enough of a red flag. Day of departure... Staff members stood nearby gawking as we struggled to help our family member into the car. We asked for help & got told they were "on break"... But they kept watching. If you love your family members, do not place them here. They may not be so lucky.

"Not good" is giving Dyer Nursing and Rehabilitation Center too much credit. In my very own…read moreopinion from my experience this past month, this facility should definitely be evaluated/inspected by state agencies. The care and services I witnessed were horrendous. I am an out of town grandson of a recent resident of this facility. My family member suffers from Alzheimer's and Dementia. She has also had mobility issues and was sent here, recommended by insurance company for REHABILITATION. Rehab DID NOT happen. In fact, my family member worsened while in the care of Dyer Nursing and Rehab. Here is what I witnessed in just a few days: - Poor security. While they did have someone at the front concerned about checking temperatures, this person did not guide guests to the residents room, just pointed in the direction. I wandered the facility looking for my family member's room. Each area had it's own nurses station with plenty of staff around. Not one of them greeted me or even asked what I was doing or who I was there to see. I could have easily wandered into any residents room. Eventually I found my family member. - Horrendous behavior from staff. While I was in the room with my family member I could hear an employee (who was was in scrubs, in the hallway) cursing left and right. "Mother F*** this and that, F*** so and so etc." This was not just one sentence. This was on and on and very loud. I walked to the hallway to see who she was speaking to like that, and it appeared she had an ear piece in and was talking to someone on the phone. Meanwhile, my family member as well as other residents and guest could hear this nasty language clear and loudly from their rooms. This made my family member very anxious. - EVERY time I visited my family member, she was soiled. This told me they were not routinely checking/changing her. - At one point a nurse came in the room and handed my family member a cup of pills and said, "time to take your medicine." Didn't greet me or my family member. I asked a question about my family member's mobility and capabilities as I was visiting and I wanted to know her progress. The nurse responded in an extremely rude manner saying, "Don't you know who she is?" "Don't you know her capablities?!" I replied, "Yes, she is my grandmother, but I am visiting from out of state and want to know her restrictions with mobility." The nurse didn't say a word. Walked to her chart, turned around and said, "SHE'S A ONE ASSIST." I reply, "I'm sorry ma'am, what does that mean?" This aggrevated her and she replied, "IT MEANS SHE NEEDS ONE PERSON TO ASSIST HER." That was the end of that conversation. - While visiting, I heard a resident across the hall yelling, "NURSE... NURSE... I need a bed pan." She yelled this for 20 minutes. Bottom line is the staff does not show their residents basic dignity, care, or respect. - My family member was only here for a few weeks and left in worse shape than she arrived. Bruises all over her body. - I witnessed lunch/dinner being dropped off. It was delivered COLD. Cold meat, cold vegetable and cold coffee. - My family member would be in the same attire for days in a row. She was only changed and cleaned up because I did so. If you have a loved one, please look for other facilities to put them in. From my first hand experience, this place is a MESS! The lack of BASIC care and respect for the patients/residents is mind blowing. Extremely unprofessional. I'm grateful my family member was moved to another facility in hopes for better care. I DO NOT RECOMMEND! I highly encourage county and state agencies to investigate the ongoings of this nursing/rehab operation. - A concerned family member.

Duane is the best!! He will help you out with any drivers license issues you have. Please give him…read morea call.

The staff are very knowledgeable about the DUI process and are very nice. I was treated with…read moredignity and respect. It was a Joy going to the classes, after the humiliation of the DUI. The guy that does the classes was very nice and I learned much with him, he was awesome! I'm not saying that I will get another DUI, but if I do, I am definitely going to MTC for all my DUI needs! Thank you Duane for a wonderful experience!

I was admitted to SHM at the end of January 2025 from UI Health. I was skeptical at first, but when…read moreI got settled in and my family deep cleaned, sanitized, and decorated my room, along with prayer, it felt like home. The Entire staff made my stay very pleasant and very welcoming. I was treated with respect, dignity, along with great professionalism and tender loving care. The atmosphere was warm and caring. My needs were meet in a timely manner when possible (they have a lot of residents who have greater medical issues that require more time). They also didn't forget to follow up with whatever request I had. The Administrative Team were compliant to my needs and assisted me to the best of their ability. The Social Service Dept was phenomenal.The Nurses and CNAs that service the Medicare section where I was were so outstanding. There wasn't a bad apple in the bunch. The DNP & the ADNP were wonderful and ensured that my stay was comfortable. Housekeeping and Maintenance were wonderful and the Doctors had great bedside manners. My overall personal opinion was that I didn't want to leave because of the Love that I was shown. The Restorative Manager and the three staff personnel that worked with me were awesome. The Dietary Food Dept provided very good customer service. If they had something available to replace what they were serving, they didn't mind exchanging it for me, and they did it with a smile. There are so many people that I personal would like to thank because of their kindness toward me, but I wouldn't want to miss anyone. They all did an exceptional job. From my experience, I would recommend this Nursing Rehab Facility. The South Holland Manor really rocks. *On a sidebar, they can improve on the meals selections...lol *Physical Therapy/Rehab needs improvement. I have suggestions for them which I will not comment on.

This place...absolutely the worst! I'd heard all the negative chatter but had no personal…read moreexperience until my boyfriends' Mom was admitted there! For starters, she fell causing head trauma yet no one felt the need to send her out for CT scan for possible bleed. The second incident involved a broken limb and head trauma again (with weeks of the first fall). Really! This place is absolutely the worst healthcare facility! The DON's leadership potentials - less just say...she has none! What's shocking...it sits in a community highly populated aging community yet no one thinks it important to wedge complaints or; does the State not care!! I have made complaints to the State in hopes the problem of caring for our elderly will be fixed. As one reviewer mentioned, I'm sure there are good individuals working there but; they are over shallowed by the bad ones! The social worker is a joke! Multiple messages went without a response!

Had a great experience working with the best teams at athletico they all work great together as a…read moreteam they were so nice and understanding always ask how I'm feeling today it was just really great to meet such a nice people and knowing that they do their job very well I felt right at home so thank you for my speedy recovery for my knee greatly appreciated I respect each and every one of you glad to have known you in a little bit of time that I was there I am so happy that my knee feels 100% better thanks to you guys and thank you noel who was the one that worked with me and got me through all this Sincerely John Dotson

I chose this location for my physical therapy because of its proximity to my place of employment…read more Sometimes, you get lucky and find the BEST places this way! I initially spoke on the phone with Johnnie, the most positive, knowledgeable office manager/receptionist ever. She helped get everything going with my insurance, scheduled all my visits and answered all my questions. Seriously, she is the insurance guru- she can find things out that no one else can! My first visit I worked with physical therapist, Gerald Parra. My medial meniscal tear could not be repaired (per my physician and the MRI results), so he looked for any areas that could be improved, muscles strengthened, etc. He took video footage of me walking and discovered things that could have led to my weaker left knee. He then came up with a plan to make things better. His 'think outside the box' approach to analyzing every small part of my foot/knee/leg has already paid off. Two weeks into therapy and I rode my bicycle 50 miles yesterday, pain-free and with stronger legs/knees. I've also worked with another PT there named Bles. She is amazing and also a 'think outside of the box' problem solver. Every visit she asks questions and re-evaluates what's working and what can be changed for the better. Between Gerald and Bles, I get two great minds analyzing my road to repair/improvement. There is also an amazing PT tech there named Arlene- who keeps me (and all the other clients there) on track with our exercises/stretches, and keeps us all laughing with her fun comments/awesome personality. Two more weeks left of therapy, and I will miss going there when it's over. If you have an injury, I truly believe that no one can do a better job to figure out your unique journey to recovery/improvement.

"Everyone has been fantastic!" I've formed bonds with every member of the staff here, and I'll…read morecherish those bonds for the rest of my life. It's simpler to improve yourself when you're surrounded by kind faces and people who genuinely care about you and your well-being. Thank you very much to everyone!"

From the owner: Drug & Alcohol Detox Lansing is a Drug Rehab for individuals who are suffering from Alcohol abuse…read moreand Drug addiction. We offer Inpatient rehab and Drug Detox as well as Alcohol Detox. We also provide opioid detox treatment for Opioid addict rehab. We specialize in alcohol rehabilitation which is comprised of alcoholism treatment and 30-day alcohol detox methods. We have drug treatment specialists for different types of substance abuse such as heroin, oxycontin, and fentanyl dependence, meth addiction, crack addiction and cocaine abuse. Our Drug Rehab has many drug detoxing services available and provide alcohol treatment, addiction detox and alcohol use disorder recovery. We also specialize in heroin detox, cocaine detox, opiate detox, meth detox, substance abuse detox and more. Our Drug treatment centers offer 24/7 detox recovery for those seeking immediate help from alcohol abuse and drug abuse. Contact our Detox center for more information on our drug & alcohol rehab.

Sent to Athletico, Lansing, by sports med doc, for chronic low/mid back pain and muscle imbalances…read more Just completed my 8th session with STEPHANIE WASHINGTON, and I am not kidding when I tell you this woman fixed me!!!! By correcting my posture, and targeting weak muscle groups, the hand-tailored routine she created for me really did the trick! By continuing the exercises at home, I am stronger, more balanced, and most importantly, PAIN-FREE! Rest of the staff are pleasant, and seem to jibe well together, creating an all together pleasant atmosphere. Kim at the front desk is welcoming and efficient. Michael, the "assistant" for lack of a better word, is people-oriented and on task when it comes to cleaning and other job requirements (as was the young lady in that position today, whose name I did not catch). The music is pleasant. Place is small but never overcrowded. 2 nice bathrooms, and a water station so you can wet your whistle between reps. Can NOT recommend this place enough, especially my incredible therapist, my sensei, Ms. Stephanie.

Google Review of Athletico Lansing, IL March 9, 2023…read moreAthletico Lansing, IL under the direction of the Facility Manager and my Clinician, Justin Lohrens provided me with excellent physical therapy rehabilitation following my right hip replacement surgery. From the time I started therapy, Justin guided me step-by-step through strengthening exercises and techniques that helped me to achieve full active motion in my right hip. He developed a personalized therapy plan for me which included, picture diagrams and demonstrated practical physical examples for me to safely follow at home and at the Athletico site. All my therapy was focused on eliminating pain and reducing the risk of any future injury. Not only did Justin provide me with excellent physical therapy, but the other Physical Therapy Clinicians, Carolina, Kristine, Yolanda, and other staff, Kim (Administrator), Danny (Assistant) were always friendly, encouraging, and inspired me to achieve my physical therapy goals. I was EXTREMELY SATISFIED with the physical therapy program that I received from Athletico Lansing, IL and will HIGHLY RECOMMEND their services to others. U. Butler