I do not recommend getting lighting from this company. They were terrible to work with. Our entire…read moreexperience was miserable and absolutely exhausting. We were assigned to work with Loren to pick lighting for the house we were building. We were given two hours with her. During our two hours she was pressuring us to hurry to pick lighting. She also wasn't able to give us pricing on some of the lighting we requested info on. She was rude and snippy with us at points while we were looking which was unnecessary. There's no need to get mad at the customer because you don't know the answer to something. Just go ask or look it up! We went home frustrated and a bit upset. We told her we were going to make some changes to lighting so please don't submit our order. Fast forward 3 weeks and we are still on the hunt for lighting. We get an extremely rude email from Loren telling us she needs our lighting order now. Hello! It's our house! We will order our lighting when we are ready! Loren decided she wasn't going to wait and submitted our lighting order without our approval. We never gave a verbal or written sign off. She literally said she placed the order. But here's the problem....the order was incorrect! Lights were included on the order that we didn't select and ones we selected were assigned to the wrong rooms for installation. When we addressed this with Loren she told us there would be a cost to change these items. A cost?? YOU put lights in the incorrect spot and included incorrect lights. Two months after we had submitted our (correct) lighting order, we hadn't heard from Loren regarding the lights. We sent her multiple emails and would go weeks without a response from her. She did leave us a lot of voicemails about lights but it was for the wrong house. She would leave a message for Savannah and another girl. She's literally so disorganized. We finally demanded she give us updates on our lighting. We had to get our builder involved to contact her because she wouldn't respond to us. She responded to our builder and said she needed to check on the status of some lights. She also tried to blame us for the delay in lights being available. She said because they were ordered so late (we ordered in Nov, it's now February), they were on delay. But what confused us is to why we weren't notified months before that our order would be delayed. She had over 3 months to contact us and tell us lights would be delayed. Our builder told us she didn't actually submit the lighting order and she is the one that caused the delay. When lights and fans finally started to be installed in our house the fans were set at incorrect heights. We even checked our order document and it didn't match what was installed. We ordered black fans and Loren had a brown one installed in one room. We also ordered dimmers on two lights and those weren't installed. She had told us all lights were installed. However that's not the case. We were missing one fan, two outdoor lights and our main entry chandelier. We are still waiting on updates on our missing lights, but per the usual Loren will not respond to us. The only response we ever get is that she needs to contact the manufacturer. Ok, so do that! As I said before, I do not recommend working with Porter and if you do decide to go with them, avoid Loren at all cost. She is disorganized and rude. This was not an enjoyable experience. Update: we got a call from the owner and he was incredibly rude. He told us the delays were our fault because we changed our order 3 times. Of course that's what Loren told him. He never bothered to ask us what happened in our view.....which is that we never changed the order, we asked for it to be corrected with the correct lighting. So each time we pointed out errors in Loren's paperwork, she called that a change on our end! So we got slapped on the wrist for HER error. I'm sorry but blaming the customer for your employees error is not how you do business. Then yelling at the customer because you are frustrated, claim to be sick at home with covid, etc is not acceptable. Sick or not, you should never yell at a customer for your errors. Stop making excuses and find a solution

I placed an order several weeks ago and was told it would likely be in by the end of the week. They…read morerequired and took full payment up front. It seems they're now out of business, have not given me the item I ordered, nor called with any update or refund.