It looks like they are permanently closed, at least at this location. This is unfortunate because it was our favorite lighting store and we spent several thousand dollars there over the years. . We were very disappointed. read more

Great folks helped me here since they moved here. Sad they are almost gone! Incredible Modern art and lighting!

This used to be a great store. We had worked with Jim on our 2018/2019 renovation and he was excellent. Then the store got remodeled into a "showroom". Less products, almost all catalog items, and we've placed two orders over the last almost 3 months only to be told our item is no longer available, or most recently that our purchase order was not sent to the vendor timely, so the fixture they had guaranteed was in stock was no longer in stock by the time the employee who was "off that day" submitted our order, now we are being told rather than our fixture is ready for pickup, that we're looking at late June. Find another lighting company. Unless you like chasing around sales people and having to drive back and forth to get anything other than a telephone prompt voice mail recording. read more

Visited here a few days ago. Nothing like the selection they had when I bought two ceiling fans here in 2014, but it looks like they are remodeling. No significant selection of pendant lights or ceiling fans when I visited early March 2020. My friend and I were on our own--no one asked us if we wanted any help. read more

I really must say this is the complete package for your lighting needs. There is something for every style. But my reason for yelping is that the guest service here is exceptional!! I dealt with Lindy who was amazing. I felt very assured at the knowledge the team expressed. Thank you Lights Fantastic- read more

The lighting selection is average. However, Management and the experience is well below average. We recently purchased a significant amount of lighting.. just not from here. The manager schedule was "fully committed" and her abruptly hung up WITHOUT trying to fit us in by offering available times at a later date. So to the owner I say, your problem starts with that dude. read more

When you want to find the latest rod lighting, chandelier, pendant, floor lamp, sconce, etc. this is the place. In order to purchase any of the said above, you must locate a salesperson. In order to gain assistance from one of the sales persons, you must wait in a long unorganized system that has unwritten rules that change. Seriously, all I wanted to do is replace the transformer of a track-lighting system that was barely used that I purchased from this store just a while back which I thought would only take 15-20 minutes. I spent more than that and had to deal with the salesperson that evidently was having a rough day. Why would this store sell me 4 identical track-lighting systems that were pricey only for them to tell me when I needed to replace the transformer that was barely used that the 4 identical track-lighting systems are now discontinued. I think the store sells great looking items that are overpriced and cheaply made sold to you by salespeople that appear to fell like they have the entitlement to treat you poorly. read more

Lights Fantastic re-opening of their renovated Greenville Avenue location is the best selection in town. I'm glad the renovation is over and I will continue to patronize this retailer read more

This place has an amazing selection of different style light fixtures. It has the best selection of sconces I have seen in the DFW area as well as some great looking chandeliers. Despite some of the other reviews, We found everyone very courteous and willing to help. Jim was our consultant and I never met anyone as knowledgeable on all their products. Excellent experience!! read more

I have been given the run around with this group. We have ordered lights for years from Jim Rutledge and before him Auturo. With no issues. Then I need two LED lights replaced which should not have gone out so soon and then the run around began. As long as you are buying its all ok. I have given them every opportunity to make this right. I am sure Jim and Lindi are sick of me. That is fine, I sent an e-mail today asking if they were done with me. If you are reading this I sent it because they did not respond during business hours. read more

After shopping here for 30 years through 3 remodels of my own and 2 remodels of my friends houses. Not to mention countless clients. I will not come back after my visit today. The service was pretty rude a couple times in the past but today was the worst. First I had to search for someone to help me after the first gentleman let me stand waiting. ( he was helping somebody else but he never even acknowledged me or said he would be right with me or get me another person ) I waited 8 solid minutes and went looking for a warm body. When found said body they couldn't be less helpful! In fact down right rude. I will spend my money else where in our great big retail City. Au revoir, adios, sayonara, and good bye. read more

They have beautiful lighting like jewelry to a room. The prices are at a bit higher point, but they are unique and quality. There are pieces at most budgets. I have been able to pick up a couple pieces during their remodel sale that I'm wild about. I agree that the sales staff seems very busy and do not automatically greet you if they are working with someone else (understandable), but I took the chance to look around and then received great attentive service through Jim Rutledge. He was very knowledgeable about their stock and readily pointed me to potential companion pieces. I am so excited to have special lighting that isn't what everyone gets at the box stores. read more

I have had enormous problems getting them to live up to the lifetime warranty on a Casablanca fan I bought at this store. The owner is a master at passing the buck and shirking responsibility. His view is that the lifetime warranty extends 6 months (his words were "3-5 months" but I am rounding up). I will never buy another fan there. Life is too short to go through this aggravation again. read more

I agree wholeheartedly with many of the other reviews listed here. Every time I've come to this store - there's been nothing but a feeling of condescension shown by the employees working within (I'm just curious: What's the situation? Do they beat them between shifts???). The salespeople act as if they're doing you a major favor simply acknowledging your presence. Hopefully, this'll be the last time I ever have to visit this box of bad vibes . . . read more

Still great service from a long established business in Dallas. My mother went in to get a part for a Chandelier I ordered online. It was missing a part. Although they don't fix lamps anymore my mom was able to get awesome help from the young man at the counter. He totally helped her get what she needed to put together this Chandelier. Will always return and recommend this place to my client's. read more

SHINY. You can not imagine how shiny it is inside this store. I needed a special light bulb--of course they had it. But the minute me and my daughter walked in Lights Fantastic our jaws dropped and we--meaning me--reverted back to childhood and walked through the store gazing up at all the chandeliers and colored lights. Yes, this is worth a field trip. We did the "this is my favorite, no wait this one is my favorite, nope...wait, this one for sure is my favorite," for about a half hour. When I asked why all the lights were not on the manager told me it would cost a fortune to light them all and the heat would be too intense. Nice folks, beautiful place and hard to find light bulbs! read more

I met with Jim Rutledge today and was very impressed with his knowledge and service. He went above and beyond to problem solve for our new home lighting. Definitely stop in and try to find Jim- you won't be disappointed! PS I rarely take time for reviews but wanted to help out where I can! read more

After driving by this place about a million times I finally stopped in in search of chandelier parts. They didn't have any. It seemed like a high pressure sales system going on here as there were about 8 sales people working in the middle of a weekday. They were nice enough to recommend a few places that they thought I could find my parts but I ended up ordering them online anyway. I would recommend checking out Lamps Plus on Knox instead unless you feel the need to spend too much on a light. read more

Found 2 floor lamps on their website at $200 each. I tried to order on their website several times, which wasn't working. I called the Greenville Avenue store & asked if I could order over the phone. He looked up the lamps, and said they were $250 each. I asked why the price was $50 higher, and was told it was because I was ordering through a salesperson. He then recommended I call the Austin store, who manages the website, and get their help with an online order. Long story short--I found the exact same lamps on Amazon for $170 each, with free shipping. That was my first and last experience with Lights Fantastic. read more

I've been a fan of Arturo and Tim for years. They are the consummate helpful salesperson and manager. Arturo NEVER gets impatient with me and knows his inventory and lighting fixtures asking all the right questions that I don't even think of. They cover my a__. I will never go anywhere else. read more

Run to Lights Fantastic on Greenville Ave and ask to speak to Kaye!! I have been frustrated for a full year, trying to decide how to replace a houseful of old ceiling fans (all with light kits which served as the primary source of light in all bedrooms in my house). I needed an education on LED lighting and more. By chance, I walked into Lights Fantastic on Greenville and was helped by Kaye Gilbert. Kaye has been in the ceiling fan business for decades and she professionally answered all my questions, steering me in the proper direction!! Ceiling fans are highly complex these days. Some come with LED Lights; many have remote controls; and, some are more powerful than others. Consult with Kaye Gilbert and get coherent answers!! read more

Do you like lights? Do you like things that are fantastic? You're in luck, you've found your heaven! This place has everything you'll need. I never thought I'd say this in regards to lights, but it really is the last place you'll need to look. I called a couple other places and they said they had what I needed, but they didn't sound very certain about it. I needed something very specific - a narrow spot light that was a point source - and they said, "yeah, we have it." Then when I repeated what I needed, she said, "Yeah, we should have something that works." So I called Lights Fantastic and talked to Joe and he said, "I have at least one bulb that fits that description, we definitely have something that will work." So, since I didn't have a lot of time to dilly dally, I went straight to the store. First off, you'll walk into the showroom and it's for all the fixtures. Light fixtures everywhere. I needed the bulb section, so they sent me down the ramp there and in there are just shelves and displays of bulbs. Every bulb you can imagine. For good prices too. We bought some specialty bulbs at Home Depot for $12.99 only to find them here for $8.99. I was amazed. On to the bulb, I needed a point source bulb and I thought I needed a narrow spot, but it turned out that the bulb I chose was a flood. I did need to block out some of the reflector, but the center section was a point source and it fit my application perfectly. We probably looked at about 6 different bulbs before we came across this one and Joe was patient and extremely helpful. I can't say enough good things about this place. It was exactly the help I needed and I got the bulb I needed. You need lights? Fantastic. You've found your place. read more

This lighting store has beautiful selections and carries Hubbardton Forge and many other upscale lights. They even searched for a light I saw in a magazine that didn't give manufacturers name. I was very impressed with my salesperson and the manager. I am building a new house and have many other lighting store options, but because of the lighting options and customer service, I plan to use this store. read more

Apparently I'm not with the norm based on their rating. I came to get specialty LED bulbs, and I got them. The service was great. Unfortunately, 2 of the 3 bulbs didn't work. Any inconvenience of having to go back and return them was thrown out when the lady who took care of me came in the picture. I can't remember her name, but she was awesome.... When I take out two loans against my mortgage, car and life savings I will be back to purchase a light from them. read more

What a bunch of goof balls. After giving them $11k for two lights, it was one excuse... issue after another. Their website for the light had one inventory number that was not the same one used within their system thus wrong light shows up after 6 weeks. Ok they did send over another after 2 additional weeks. But wait, didn't come with bulbs I paid for 8 weeks ago. The bulbs needed for the light that came with the 1st wrong light are now not there and yes... have to wait another week to see the $4k light working. As for delivery, we'll be there by noon... electrician standing by at 1 pm to install... no light. Call and told... ugh, running late. Well not really since the light was still in the warehouse. Convenient location but they have more business than they can handle it would appear. You might as well just find the light on line given stock in store is limited and you end up picking out the light from a book. Get it wrong.. 25% restocking fee... they get it wrong it's... oh well... read more

I stopped in hoping to find sconces for a staircase and powder bath we are renovating. Found what I was looking for but couldn't find anyone to help me. There were three sales ladies there, maybe two other customers and I couldn't even get anyone to make eye contact. It's a shame - they have a nice selection. I always try to shop local but this is why we end up shopping online. Not a great experience. read more

Avoid at all costs! I bought a chandelier 6 months ago, paid cash. When I got it home one frosted glass piece was scratched. They said they would order a replacement. The replacement was for the wrong size. Another replacement ordered, this one was the wrong color! Then the 3rd replacement came- but the gaps between the pieces are wrong. No prob they said, we will order you a whole new one. New one finally comes to store, after waiting 2 weeks for "install" they guy who comes decides not to replace the whole thing and instead to try and change 2 pieces. Didn't work! Now we are told another 2 weeks until they come again to install entirely new one! Unacceptable, we have been more than patient. 3 replacements that didn't work and now the second attempt to change out entirely to a new one! Are you kidding me!!! read more

Jim Rutledge at Lights Fantastic is the absolute best person to go to for lighting. He's just helped me with my 3rd house over the course of 25 years! In a very cost sensitive way he has transformed my new house from old and drab to exciting and bright. It's unbelievable how big an impact new lights can make. He helped choose lights that are dramatic yet subtle. Even just getting us new bulbs for some lights made the rooms look bigger and cleaner. My husband and I both appreciate Jim and Lights Fantastic! read more

I have been buying from Lights Fantastic for many years (I live close by). They have a great selection of products and expertise in their field, with everything to do with light fixtures and bulbs. With LED becoming so prevalent now it is somewhat complicated and good customer service is paramount. I especially like working with Artorro. He is a great guy and will take care of your needs. If Artorro is not there I go to Josh. read more

- $$$ restocking fees - unique no-return policy - higher prices than many online retailers - rude sales people. They have huge restocking fees! Why would you buy lights from Lights Fantastic when they charge you 25-30% in restocking fees? You can go to many Internet sellers and same brand, less price and NO restocking fees. Plus, you don't have to deal with arrogant yet mediocre sales people. On top of this, Lights Fantastic claims that some lights can't be returned, yet, when ordered from online retailers, you don't have any problem returning the very same light. read more

What a light bulb moment!!!! I have been overwhelmed with all the choices for bulb energy-saving, design, wattage, etc. I stand in front of that wall of bulbs at Lowes's or whatever, and I feel pretty dim. A friend recommended Lights Fantastic on Greenville, and they were fantastic. LOL. They have great prices, too .Plus, I was able to create a whole new look in my bedroom, and it's green. read more

I design homes and have been to every lighting store in town. As a woman, I am often dismissed and not treated professionally. However, Arturo Maluy at Lights Fantastic has gone above and beyond to be helpful, kind and just a joy to work with. I would recommend Arturo to everyone! read more

Would much rather order online. the storefront is depressing and smells like mildew. the employees ignore you as well. no one greets you no matter how long you walk around. pretty depressing. read more

Great selection...but some of the most unfriendly salespeople I've dealt with, and I've gone in a number of times over the past couple of years. Staff always seems like you're bothering them when requesting information. read more

We're buying and remodeling a mid-century ranch home and will be replacing all the fixtures including the chandelier in the dining room. Our family of four walked in to view their selections and as beautiful as their showroom was, I could not believe how inattentive their staff was. We walked around for about thirty minutes viewing the entire store upstairs and down and were ignored by every single employee in the building. NOT ONE person said as much as "hello" and there must have been ten employees that we passed. Reading the other reviews, I see that this is typical for their location and completely unacceptable to me. Our budget for lighting is about $3500, but I would drive a hundred miles if it was necessary (it's not) to keep from giving these people a nickel of my money. Phooey on lights fantastic. read more

I've had to buy a few things here because they are the only retailer I could find that carries some odd bulbs. HOWEVER, they are not friendly. When I inquired about a special order, they were downright rude. I wanted to use their Groupon and when he found out about that, he HUNG UP on me! Um, seems like if you want to be part of the Groupon world you have to deal with people who are looking to take advantage of said Groupon. RUDE! I will order online & pay shipping before I'll give them my business. read more

Customer service is horrific! I have been here multiple times & not acknowledged at all by one of the five staff members behind their desks. Those staff members also watched me struggle to open the door & get the stroller in with no attempt to offer assistance which I would think is common courtesy (they all sat & watched!). I ordered some lights through them & on the invoice it said they were due to arrive on the 8th. So on the 13th I call just to check up & see where they are (no big deal they are late but just wanted to make sure they were ordered & on the way)... Well.. The lady on the phone was so rude it was like I was asking for her first born child! Sorry it is such an effort to you to look up a order! Total snobs! read more

Love my new St James lanterns purchased at Lights Fantastic on Greenville in Dallas. I especially like that they were manufactured in Mississippi. Arturo was my sales rep and he did a great job helping me make sure the lantern specs matched my space, placing and following up on the order and insuring a smooth pick-up process once the lanterns arrived at the store. Thanks to the people in receiving for opening and inspecting the lanterns prior to pick-up. Great teamwork! read more

This place will make you want to change out all your lighting in your home! They have the most amazing selection of lighting at great prices. My favorite sales person to work with is Kenny. He is extremely knowledgeable and has great suggestions if you are having a hard time making your selection. read more

While this showroom has great selection, their customer service is terrible. Specifically, Kay assisted me with an order and failed to call me back or email me promised information, multiple times. She forgot who I was and said she had never helped me, then later admitted she had when she eventually located my order. Our interaction required significant proactive follow up on my part. Later, she confirmed my return would be credited to me and a receipt emailed that day. The receipt was never emailed. A month later when my credit card statement arrived, I realized the credit had never been processed. Getting this finally corrected required multiple calls initiated by me and I received only excuses from Kay, never an apology for my time and effort and her error. Very frustrating experience and I will never order something from this salesperson again. read more