Dr. Shah's clinic is very modern and well-equipped. Everybody is generally friendly, but there are…read moreproblems! The clinic is short-staffed, its response time is sub-standard, and its financial department appears not to function. I encountered these problems after a failed implant procedure in December 2024. My dental insurance partially covered this, and I paid the rest. Dr. Shah suggested she would do a complimentary 'courtesy' gum procedure instead, as a credit for the failed implant. However, after obtaining second opinions, I decided not to proceed with the gum procedure and requested reimbursement instead. I informed Dr. Shah on September 22, 2025. On November 4th, Dr. Shah emailed me, saying that she would look into the billing because they had been short-staffed, which is why there was a delay. I sent Dr. Shah a reminder on February 4, 2026 (three months later), but I still haven't heard back. It appears that the staffing issues continue. BEWARE when you select a clinic!

I went to Dr. Shah because I had recently had 2 implants and crowns installed by another dentist. I…read moredeveloped an infection under the crowns. Dr. Shah told me that the infection was caused by my previous dentist using much too much adhesive when installing the crowns. She treated me at the cost of $2000.00. However, when I requested that she write a statement saying that this was the reason, she refused to reply to my request. I emailed her twice and called twice. NO RESPONSE AT ALL! No explanation-nothing.She is not to be trusted

Awful, Please don't use Pollara. Went to him in 2014 for what should have been a straightforward…read moreprocedure. He messed it up. I needed to go another periodontist to fix it along with other dental providers. Then Pollara billed me for what insurance didn't cover, when I refused to pay (because I told him that he messed it up!!), he took me to small claims for $500. Really bad

Terrible, don't use this dentist he's terrible and you can see it by the facility is outdated and…read morenot clean. His breath smelled like alcohol & the place stuck like cigarette smoke. I went there once and ran out of that place, he sent my insurance a bill & they paid him, then he sent me an invoice for my deductible & when I refused to pay he took me to court for under $100. He needs to retire or find a different career.

They made the issue right! I can only say that is exceptional in business today. Thank you for…read morecaring about my problem.

Respect for the patients time! The wait time is completely…read moreunacceptable! Better scheduling is necessary!!