I can't say much about their fireplaces, but I have great things to say about the fact that they…read morestock the best enhancement you can make for your backyard; a Big Green Egg. This is one of the few places in central Iowa that stocks this wonderful piece of equipment and they have a full compliment of accessories, lump charcoal and tools here. We dropped a lot of money here. It's expensive, but the service is first-rate. The owner personally delivered my BGE to my home for free, and gave me a full hour of instruction on how to use, maintain and store my Big Green Friend. It's my favorite toy. I'd like to think that it was the only time I would experience the VIP treatment that those who purchase expensive import automobiles experience. If you are ready for a life-long love affair with a Big Green Egg, go to Fagan. Their personal touch and adherence to the Big Green Egg way of life will make you smile.

I am very pleased and do highly recommend them! Jim was on time, took precautions to protect my…read morecarpet, efficient and in no time he had my problem fixed, the fireplace cleaned and put back together. He was able to answer my questions and explained what the problem was. Kudos Jim, I really appreciate it. And I must add they are reasonably priced.

The technicians did a great job and I would give them five stars. However, the office manager was…read morequite disappointing. I received a call today stating that they never received payment for a service that was provided in August 2023, even though they did receive payment for another location that was serviced on the same day. This was due to them not writing down the correct email for the second location. I do understand that mistakes can happen and that payments are necessary to run the company. However, the way the office manager spoke to me about the payment was very unprofessional. It felt like she was the owner of the company. Due to this, I have decided not to call them back for any of my seven locations in Des Moines. I read on Yelp that "72 is about creating and developing relationships with our customers by providing superior service". However, this is not how they can build a relationship with customers. I have been working in customer service for the past seven years and I have never encountered anyone who has spoken to me in such a manner. I just hope that the owner, Kendel Richlen, reads this and takes action to improve his business for future customers.

Just had these guys out for a minor toilet repair. Work was fine, and the fellow who came out was…read morecompetent and courteous. But OMG, the price: $368 for 20-30 min of work to replace $45 worth of parts (that's if I buy them retail). So, $320 for 20-30 min of labor. It's America, I don't mind paying people well. But this is just offensive. And they charge you $99 just for showing up, so you're caught in the trap that if you don't hire them, you lose $99. Frame of reference: $368 is roughly equal to what the average American household earns in a WHOLE DAY. (Note: I'm in Des Moines, although my Yelp location shows me in San Francisco).

The entire crew from Mr Sweeps Fireplaces did a great job with the install of my new electric…read morefireplace. I would definitely recommend them if you need work on your fireplace.

Top-notch service! Two pleasant young men showed up as scheduled (early, even - how often does that…read morehappen?) and got right to work. They we careful to keep the area around the fireplace clean, and they did an excellent job. They were less expensive than the service we used from Des Moines last year, and I believe the work they did was just as good, if not better. Mr. Sweeps will be back again to service our chimney!

When I bought my house the inspector said that he does not do Chimneys and that I would have to do…read morethat separate. He suggested a chimney cleaner in Des Moines. I called them and asked if they could come out and take a look. They informed me that they were too busy to come out and take a look and that they probably could sometime in February. So I looked around on the internet and found Top Notch. I'm glad I did. I have had a lot of service people come to my house for repairs and such and they all seem to fly through the work and are wanting to get tot he next job. I felt that he wanted to do the job to a "T" and make sure everything was in great, not good, great working order. I really appreciated that. He also spent the time to show me the parts and how to operate my fireplace. Thomas went above and beyond anything I thought was possible for a chimney inspection and cleaning. He even made the firebox look brand new by painting the inside and trim.

Tom was fantastic. Our chase cover was old and leaking. He told us we would need a new one…read morefabricated. While we waited he patched the old one for us as a temporary fix (this was a HUGE help as we had a rainstorm but the water stayed out). About a week later Tom called about the cover being in and he came out the next day and installed it. Looks good plus he gave me a lifetime guarantee on the cover and labor. We did not get multiple bids, so I am not sure how his pricing compares but the communication, timeliness, punctuality and overall chimney knowledge was greatly appreciated. I will absolutely call Top Notch in the future.