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    Music & Arts

    3.9 (7 reviews)
    Closed 11:00 am - 7:00 pm
    Updated 3 months ago

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    1 year ago

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    9 months ago

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    1 year ago

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    8 years ago

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    8 years ago

    All encompassing music shop! They deal with every type of instrument, quality accessories, lessons, rentals, & repairs!

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    Ask the Community - Music & Arts

    Guitar Specialist

    Guitar Specialist

    3.2
    (6 reviews)
    1.9 mi

    CUSTOMER BEWARE!!!! I had a history of 3 projects with the…read moreGuitar Specialist (Doug Proper). As stated by others, Doug is capable of very exceptional work but it will take 2-3 times longer than stated to get your instrument returned. I was for several years a loyal customer, sang Doug's praises and referred others to his business. BUT, when I brought my 3d guitar, he gave me a long list of work it needed and he said it would take 12 months to complete. Every few months I would reach out to follow-up on the progress and was told the work was delayed due to "accident/injury" "illness of himself or family member"(which I was told during all 3 of my projects) or that he discovered other issues with the guitar that had to be corrected. He described for me in great detail the "neck reset" he had to do in very small increments, a gouge in the top under the bridge that had to be carefully refilled and many other "surprise" issues. AFTER 2 1/2 YEARS OF WAITING AND A LONG LIST OF EXCUSES AND HIDDEN ISSUES, I insisted on seeing the guitar for him to show me what was happening. Doug got immediately defensive and verbally challenging so I knew something was wrong. Once he realized I insisted on inspecting the guitar, he then said I needed to pick up the guitar and he would fully return my deposit, even though I offered to pay him for the work he had done. He angrily insisted on returning my full deposit. When I arrived, he insisted on taking the original work order and refused to open the case and show me the work that was done and the work still needed. He demanded I leave immediately with his wife present and adding demeaning comments. When I arrived home I WAS SHOCKED TO FIND THE ONLY THING DONE IN 2 AND 1/2 YEARS WAS REMOVAL OF THE BRIDGE. NO WORK WAS DONE. When I contacted Doug and asked why did he lie to me for 2 and 1/2 years? Why would he do this a good customer who never gave him a problem or withheld work payments? He couldn't or wouldn't tell me why. BUT HE DID EMAIL ME A LIST OF MANY THINGS THAT HE CLAIMED TO HAVE DONE WORK ON THE GUITAR WHICH OF COURSE WAS NEVER NEEDED, DONE OR TOLD TO ME PREVIOUSLY. Since that experience, I have heard from other guitar owners that they have had similar experiences and that some have even taken legal action. SORRY FOR THE LONG STORY, BUT MY HOPE IS THAT NO OTHER PERSON WILL GO THROUGH MY EXPERIENCE. Turned out good for me, I found a very experienced vintage Martin restorer who said the guitar ONLY NEEDED a neck reset which was done and the guitar is spectacular. The restoration cost $600 instead of the $3200 for the many not-needed issues the Guitar Specialist (Doug Proper) insisted he to be done to make the guitar right. CUSTOMER BEWARE

    This is an older repair job when he was back in his old digs. It was a repair on a Taylor 612C…read more When I brought it in he showed me the starting gap between the bridge and the body and the ever so slight waver in the neck. He reglued the bridge and leveled the neck and the finished results were amazing...even for a guitar notoriously having an amazing neck. The finished job was $1400 (with strings) which was nearly half of what I paid for the guitar. But great workmanship is great workmanship. Yes, he takes forever and only will schedule X amount of work until new time becomes available. So make sure this is not your main instrument that you need to record next month with. I trust his workmanship but it rivals ordering a new custom hand made guitar these days. It might take years to see it. Make sure your heirs know where the receipt is kept. They might be picking the guitar up!

    Music & Arts - musicalinstrumentsandteachers - Updated August 2026

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