We have been renting our son's instrument from Brook Mays for about two years. During those two…read moreyears we've had to exchange his instrument for a larger size a couple of times due to his growth.The service we have received has always been great! There is always someone welcoming us when we walk in the store, and they are always knowledgeable about the rental exchange process. If the instrument we needed was unavailable in the Arlington store, they would get one in quickly and keep us informed during the wait (usually about a week). Recently, we had the misfortune of his viola being taken and had to call for a replacement. Since we had the rental insurance in place, this process was as simple as the exchanges we had done previously. However, this time, the store manager went out of his way to drive across DFW to pick up the instrument we needed so that our son didn't have to miss a full week of rehearsal and practice time. Wow!! We were blown away, we had offered to make the drive if they were able to find one in the area, but Steve took customer service to the next level to help us out!

The absolute worst customer service I've ever received. I Was sold the wrong string for my…read moredaughter's cello due to the store mislabeling the package. The lady working was rude and argumentative. The package was not even opened and she could see the sales history in her computer. She finally agreed to exchange it for a string she said should work as this was "partially" their mistake. I was then charged $5 more dollars because the one that should work was apparently more expensive. It gets better...... the package on the one we paid the additional amount for was opened and had a higher price tag over the lower one. They lost a customer today!!!

My daughter is starting band in Jr High and I needed supplies. Was going to go through Amazon, but…read morethey couldn't deliver everything on time. Went to Rivard and they had everything in stock, provided incredible personal service and I saved money over Amazon's prices. Anything I need for band will be bought here. I'm not too far away, but if I were, I would make the drive for the service and price you get here.

I took my trombone here to have a rotary valve fixed. I drove all the way from Waco because I had…read moretried to get it fixed in Waco and they could not fix it. Long story short, these guys refused to let this trombone defeat them. They did a great job and the price was very reasonable in my opinion. They also did a repair on the case and fixed a small dent in the tuning slide. I will not hesitate to go back there in the future. They also carry some really nice instruments for sale and a lot of accessories too. Excellent instrument repair shop!!

I have been working with the Buraks for almost a decade. They have always produced quality work and…read moreprovided excellent customer service. I worked with Nicholas a few weeks ago because my cello was in dire need of repairs. I got my bridge, soundpost, and strings replaced, as well as a seam repair, for a very fair price. Nick was communicative the whole process. Edward (my cello) came back as good as new. My previous cello was made by their luthier, and it is still in excellent condition. I am very fond of that instrument. I trust Wayne Burak and Associates with my repairs, upkeep, and everything else associated with my instruments. I highly recommend them to anyone.

I was extremely impressed by my experience. It's my experience that if a violin shop doesn't ask…read morequestions about your level of playing, your preference in tone, your budget and so forth, it's not worth a visit. Burak asked all the right questions, brought violins specifically for the preferences I shared. I had his undivided attention for an hour while we went through an impressive number of violins...at least a dozen. He didn't pressure me. He gave me honesty and the freedom to pick an instrument that I enjoyed. He discounted a new case and even offered a free rehair for my bow. Amazing service. A kind man. Tremendous selection. He remembers your name; he makes sure he has your best interest in the center of the sale. I live quite some distance from their shop, but they have a very happy customer.

Excellent, well designed jewelry for the whole family. My wife purchased my wedding band here and…read moretoday we purchase a medical ID chain that I need in life. The reason for the chain may be somewhat less than perfect - but the love of the one who bought it for me and the craftsmanship of the jeweler make it such that it will always be great to wear and helpful should a medical professional ever need the information engraved on the medallion. The price was fair for the quality and we are grateful to have a good jeweler we trust to provide product for us.

I cannot get over the outrageous price increases. The prices were reasonable! Now they are gouging…read morefolks! Instead of making customers happy, you've disappointed everyone.

I am from out of town and recently visited the store to look at some of the watches, including…read moreRolex. I am someone who is well above the average when it comes to the knowledge of Rolex, the history of Rolex and the movements of Rolex when I walked in, I was greeted by some heavyset man with thick glasses, and he came on very strong and somewhat passive aggressive. He told me there was no possible way that I could ever be allocated to watch since I do not live locally I know this to not be true because of my history with Rolex in different cities due to being a pilot, he began to show me some other watches, and he seemed very pushy about me purchasing a Breitling, and I was just turned off by his overall energy and demeanor. It wasn't that he was outright rude, but he just came off very strong and pushy. Definitely not somebody that I want to do business with which is why I didn't even buy a watch while I was there. I ended up speaking to the manager and telling her about my experience before I knew she was actually the manager, and she was extremely nice and accommodating and wanted to make it right. But to be told just because I live out of town, there's no way that I could be placed on a list of potentially be allocated to watch, even though I have a buying history was the first time in my life that I've ever heard that and I've been into a dozen Rolex stores throughout my lifetime. Other than that experience, the store looked very pretty and very nice and the other staff seem to be very friendly.

I am definitely not patronizing this discriminating business again. I had TWO experiences…read more I visited the store looking for a new diamond bracelet for my stack. The store was busy, all associates were tending to other guests. That was fine, I shopped around while I waited for a SA to become available. Once available, the SA walked right past me to greet a Caucasian couple, as if I wasn't standing right there. SOO rude!! I spoke up and said, "Hello, I am here too." She said the couple was there before me. We arrived at approximately the same time, and a simple acknowledgment goes a long way! As I was on my way out a nice, older gentleman helped me & I ended up buying a diamond bracelet from him. Looking back I should have left that moment. A few months prior, I was a headline speaker for an event in this very store & the owner's daughter was dismissive of me & didn't want to take a picture with me. I asked her to join the photo with me & the moderator, after I noticed her hesitation. Mind you, she acknowledged & took pictures with everyone else around me. WOW! I recorded a video I plan to share on social media.

Actually had a very pleasent experience in shopping at Ace this morning. As soon as I walked in,…read morean employee asked if I needed help. Usually, I am the one who has to hunt down someone to assist me. What a welcomed change! What I needed was two-cycle engine oil, and they were featured on an end-cap of the aisle. Easy enough! The staff member and I visited for a bit, and he provided some advice on which kind of gas to purchase in order to mix with the oil. The price seemed fair as it was a "name brand" item. Once at the register, the young lady cashier was very friendly and helpful. After today's wonderful experience, I may choose to shop here more often. It's closer than the Home Depot I normally shop at.

Great store! The staff is very helpful and friendly. The store is easy to shop. It's organized and…read moreclean. Fun to just look around while husband is getting stuff. Love the one in Keller TX!

This is your average auto parts store. It has the same layout as the others that carry the same…read morename. This location was not busy when I arrived. Two of its employees were on hand to give me individual attention to my car part needs because I was the only one in store at the time. They seem pretty chill and laidback so it made me feel confident knowing they were totally focus on me. The customer service I receive was great. And the store was super clean I highly recommend coming here. This is a chill store,

Great please the staff was friendly as usual. Thankfully, they got me the part in the tool to…read morereplace the part within the same visit.

The employees treated me like I was going to steal something and when I asked for something in a…read moredifferent size because the shirt I tried on had a scuff mark they told me they didn't have it without even checking. When I asked them to check because they didn't, they then said they did have it. Then when they went to go get it, they did not. My male friend had a completely different experience at the other side of the store. It felt like very much "mean girl" energy. I had come in to buy a puffer jacket but saw it as a sign to go to Aritzia instead and buy their Superpuff. Definitely need to work on training their employees.

When you approach the beautiful store from the outside you look in and see two beautiful people. A…read moreguy on the left and An Angel from heaven on the right named Sophia. From the outside she was perfectly created from her beautiful eyes to her perfect figure... me I'm a average guy just looking for clothing since I just started working out to become a guy girls like that would want lol. I walk through the store and she is nothing less than exceptional! She help me find stuff in my size which is obviously not easy XXL and she does it with such enthusiasm I felt not buying everything I truly liked would be doing a disservice to her and myself! I love this new found store and will continue to ask for her and so should you. Just be prepared to spend because it feels so easy when you have someone helping you at every turn with genuine kindness and a want for you to be happy with your purchase! Thank you again!