ABSOLUTELY LOVE their turquoise room!! They have an amazing selection (so many beautiful…read moreinteresting pieces) and everyone there is so incredibly sweet and patient to show you anything your heart desires!! Some of the most reasonable prices I've ever seen, too!! And Kevin (the owner, I believe) will always make sure you're happy before you leave!!

Exceptional experience - honest, educational, zero pressure…read more I stopped in to have a Rolex evaluated that I had recently purchased as an entry-level piece. Kevin, the owner, took a significant amount of time walking me through the watch in detail--its age, condition, wear patterns, polishing history, bracelet stretch, and overall authenticity--without ever making me feel rushed or talked down to. What really stood out was the honesty. He had no incentive to tell me I did well on the purchase, yet he confirmed that I paid a solid price and explained, why. He also clearly explained what wear was normal, what was cosmetic, and what would (or wouldn't) be worth correcting. No upselling, no scare tactics, no pressure to trade up. Kevin went further and educated me on differences between older and newer Rolex models, case profiles, movements, sizes, and pricing tiers--especially when comparing dress models versus sports models. It felt more like a conversation with a knowledgeable collector than a sales pitch. The shop itself is impressive, with a wide range of watches and jewelry, but the real value here is trust. If you're new to watches, buying pre-owned, or just want an honest opinion from someone who knows their craft, this is the place. I'll absolutely be back when it's time for the next piece. -Nicholas

I walked into the store and noticed that there were 3 to 5 associates present, yet not a single one…read moregreeted me, even though the store was empty. I made my way to the back of the store before anyone acknowledged my presence. A woman finally asked if I was looking for watches. I replied that I was, and she pointed out the 4 to 5 remaining men's watches. One of the watches really caught my eye, so I pulled out my phone to look up its specifications. At that moment, she snapped at me, saying, "NO PICTURES!" Her tone was loud and caught me off guard, making me feel embarrassed. I quickly put my phone away, but she continued to lecture me about the reasons for the policy. She said something along the lines of, "If you were allowed to take pictures, we would just post these online." At that point, I was both annoyed and embarrassed, so I decided to put away my credit card and leave. It's no surprise that this place is going out of business.

I recently purchased a Rolex watch for my wife from here and had a really good experience. I…read moreinitially exchanged a few emails with the store manager and then decided to come in to look at what we wanted. Will H. helped us and he was very helpful, knowledgeable, patient and friendly. We were very satisfied with our purchase and will be back for another Rolex (hopefully soon).

I wish I could leave 0 stars…read more Jack (man-child) and Lady Ann Miller are two of the most disrespectful people I have ever dealt with. Ladye Ann was actually pretty accommodating until having to get Jack involved. Which is when they turned on this weird stern mom and dad act. Both talking down to me as if I were their child. Stating that They "were going to talk, and I was going to listen" multiple times to even take a call with me. When I asked politely for them to hear me out, I was hung up on immediately multiple times. I have about 6 recordings of the ridiculous interractions i've had with the two of them on the phone the past 2 days trying to get this resolved. Initially I brought my wife's ring in for a repair of a loose main stone in her wedding setting. F, SI2,1.09 ct stone with no major visible flaws after 7 years of ownership. Purchased from a reputable wholesaler my entire family has worked with for 25+ years. When I recieved the ring back, I was told that "material was added to the prongs because they were weak. Ok, whatever is needed to make the ring solid. 2 min later I noticed a large imperfection partially underneath one of the prongs. The diamond now has a visible fracture or some sort of damage. The sales person stated it was an inclusion, and I refused possession of the ring and told them that was not correct. They requested my certification for the stone (which I provided, EGL Hong Kong) and brought the ring to a weekly meeting at which they decided to take the stone to their independent gemologist in Colleyville, who they would not provide the name of. The gemologist informed them that the stone was fracture filled previously and when heated the fill material came out, any clarity enhancement such as fracture filling would be noted on the certificate and is not. They said my jewler purchased a non-fracture filled stone, with an SI2 grade, then fracture filled the stone before selling to me. no inclusion or fracture is noted in the area on the certificate. Haltom's refunded my initial repair and offered to have the diamond fracture filled again. The repair was not up to par and the blemish is still plainly visible to the naked eye. I am unhappy. I wanted to get it done again by someone else and Ladye Ann would not tell me the name of the repair shop that did the mediocre job and ignored my messages and calls for nearly 2 weeks until I called back through the downtown store's main line. Regardless, I took possession of the ring and have sought out an independent gemologist and diamond cutter to provide secondary opinions. Which, I will be happy to update my review with if Haltom's is proven not at fault. Today, I got through to Jack. And, the conversation was more of the same, not accepting any responsibility for the botched repair, calling me names, saying my frustrations were essentially me blabbing (I can't remember the weird word he used). At the end of the conversation I lost my cool out of frustration for their smugness, inability to accept responsibility, and disrespect. I've never spoken to someone who had such a horrible demeanor. My recommendation is to avoid these smug unprofessional people and do your business literally anywhere else.

I sincerely cannot thank Will and the whole team at Haltom's Jewelers for not only their 100%…read moreprofessionalism but also for their sincere customer service. I could go into my huge spill as of why but seriously hands down the best of the best!

Staff is amazing here! I believe the woman who helped me was named Molly (she has beautiful gold…read morenails). She was so kind in helping me pick out which bracelet I wanted for my birthday and was so patient with me! I will definitely be coming back to this location.

Very disappointing visit. This is my first time at this location and I was very disappointed in the…read moreway I watched a member of management talk about another shopper in the store. I spoke to the young lady after I left and to know that she was treated so badly and made to feel less than. I will never go back to this location and will most definitely be relaying this information through the proper channels. Very sad that this location treats people in such a manner.

Great location in Hulen Mall on the top level. The store is very clean and very well lit Ethan…read morehelped me with my transaction and it was informative and I made a purchase after shipping a few stores. This place had the best deal around by far. It would recommend this location. My 2 ct tw earrings were $800

I accidently ran into this store thinking it was the Gordon's that was originally there. I had the…read moremost amazing experience, the sales person Rick was a pleasure to work with. I went in to have my diamond replaced in my ring and ended up getting a nice necklace and great price for Valentines day, Rick gave me a rose and chocolate at the end of my sale and $100 gift card to use on the purchase of another item or to have my diamond replaced. Who needs a boyfriend, when a girl can get all this and great service. Rick you are the BEST!!!!!

This jeweler is a little "gem" located within the Benbrook Antique Mall. He was able to fix my ten…read moreyear old Seiko Eco-Drive watch for a reasonable price and explained to me that while Eco-Drive watches technically do not have batteries, they DO have capicators that last an average of ten years and have to be replaced...like a battery, but way more expensive. (Seiko, you are misleading consumers, but that is a completely separate issue. Lol!) This jeweler also sells new and retro jewelry, which he keeps sparkling CLEAN! It was fun to browse while dropping off my watch, and being able to look around at the AMAZING antique store was just a bonus!

Wow! I came across this place and I'm so glad I did! It's inside a antique mall! I wanted…read moresomething unique and had been unable to find it! Tonie was amazing with helping me! She has lots of experience! And made me feel comfortable shopping and helpful even tho I wanted to see many pieces over and over! I ended up purchasing one with a credit I got for some old jewelry! Thank you guys they also cleaned my wedding ring and got the paint off of it. This ring was made by tonie! I found out after I picked it up!

What a great experience!!!! My boyfriend and I went in yesterday looking to purchase wedding sets…read more I didn't find a ring that I fell in love with. Myra helped me custom build a ring that I will wear and love forever. A day we will never forget. Thank you so much for making this day so easy and unforgettable. We will recommend you to all of our friends

best service and prices Ali work with me and give me different option to get the right product for…read morethe right price This is definitely the place to go to if you are in search for something special or want to design a unique piece.

I discovered this obscure store today and was blown away. I went there seeking a watch repair place…read moreto service my Rolex watch and a Fossil watch. Within minutes my Fossil watch was good as new and their charge to fix my Rolex was very reasonable. What was most compelling was their collection of vintage watches displayed on the walls of their store. Clearly these guys are experienced and qualified. Check them out.

Bought a used Hamilton with service. When they finally sent the watch, they wanted more $ for the…read moreservice than what I already paid and then the watch came back wildly out of time (more than 2 hours per day).