We were in the market for an upright piano and, seriously, we were NOT looking forward to dealing with trying to find the right one. Especially since neither my wife or I know how to play! We just felt too vulnerable to misinformation, both from online websites and at the stores. So we went into Music Exchange with a VERY skeptical attitude! What happened over the next hour was refreshing, educating, comforting and gratifying. The person that came to help us was Richard Olsen, the store manager. Richard did not display ANY of the traits of a salesperson! This is just my opinion, but I don't think he cared if we bought a piano or not! That is how non-pressure our experience was. Totally refreshing! Richard launched into the incredible and detailed history of Yamaha pianos. Without belaboring any particular area of Yamaha history, he elucidated all the pertinent facts, not hype or BS, regarding how Yamaha has come to produce a high quality piano; even throwing in how the later manufacturing of Yamaha motorcycles has affected the design of their pianos. Very educating, not to mention intriguing story! I discussed many ancillary issues with Richard such as matching the piano size with our room acoustics, the need to be able to play silently, our music taste, what we wanted to accomplish with the piano and additional areas that Richard pointed out as being important when purchasing a piano. Richard made many of his points by physically taking us into different rooms and giving us examples of what he was verbally explaining. Very comforting indeed! When we started honing in on two or three pianos we were considering, Richard played them for us so we could hear the differences. Then he showed us the many features; I don't mean he talked about them, he physically showed us; from opening the piano tops and plucking strings to plugging in headphones to showcase the silent feature. So we settled on a piano, settled on a price, paid for it and excitedly waited for it to be delivered in 3 days. A very gratifying experience as we have purchased the piano we wanted, even though we did not know exactly what that was when we walked into the Music Exchange store. I also want to mention how sweet the woman was that was dusting off the pianos while we were there. She had a great sense of humor. I also want to say how impressed we were with the three people that brought our piano to us and set it up. They arrived in the evening and did not exhibit any sign of fatigue, even though I knew it had been a long day of delivering and setting up pianos. They were totally professional, courteous and thorough. If you are in need of a piano and do not know exactly what you want, go see Richard at Music Exchange; you will not be disappointed and you WILL come out knowing much more about pianos! read more

From the first information gathering phone call to setting up training on our new digital piano, Jeff was helpful, patient and knowledgable. The Music Exchange had a wide variety of both acoustic upright and digital pianos at a variety of price points to choose from. As a beginner, I was appreciative of Jeff's ability to teach us the difference between the two and he did an amazing job of demonstrating the features. We were never pressured into one kind over the other, Jeff genuinely wanted us to find the right piano for our needs and encouraged us to talk to other customers about what piano they decided on and why. Once we knew what we wanted, Jeff was able to help us with the purchasing and delivery very quickly. Mike Murphy's piano moving had it to us in two days! Mr. Murphy arrived promptly when he said he would and was very professional and kind. From top to bottom, our experience with the Music Exchange was top notch! We look forward to working with them again in the future. For those of you who may be curious- We purchased a Yamaha CLP 645 Clavinova and we couldn't be happier. It has a big sound in a smaller sleek body that will never need to be tuned and can easily be moved by two people... Plus I enjoy being able to use the headphones to practice (remember I am a beginner) when my family is milling about or asleep. We decided on this particular model because it has weighted, wooden keys and I had read in the reviews that will provide a more authentic feel moving from a digital to an acoustic upright (which my teacher has). There are a ton of features and like most technology, it's a very powerful tool if you know how to use it. I'm looking forward to the free training Jeff offers so I can get the most out of our new purchase! read more

From the very first time I entered The Music Exchange in 2007, Jim has been an excellent educator - he is more than a salesman. He helped me find my first entry-level Yamaha Clavinova and encouraged me to feel good about my purchase. He listens and is genuinely interested in my experience in shopping for a piano. Over time, I wanted to upgrade my piano, so I exchanged it for a more advanced model Clavinova. Once again, he was there to help my experience to be a comfortable and meaningful one. I had to part with my piano in 2008 and was financially unable to purchase one the last time I visited the store. Nevertheless, Jim was attentive, kind and encouraging, even though I couldn't purchase one at the time. More recently, I made the trip to The Music Exchange to try again. Jim was there--remembered me personally as he has each time I've visited--and spent a great deal of time encouraging me to feel good about myself in renewing my musical talent. He has never used a high-pressure approach. He is kind, compassionate and a great listener. He has, as each time, listened to my needs, guided me to the piano I could afford, and made me feel uplifted when I left. This time I was able to purchase another Clavinova, and Jim helped me to feel good about my purchase. Even if I had not been in a position to purchase today, he would have still been there with me every minute to help encourage me to pursue my dream and reach for the stars. He is totally different from other companies who may leave you for a more promising prospect. He never loses interest or compassion for you. Thanks, Jim, for always remembering who I am and making me feel at ease each time. read more

We were looking for a piano that would fit the needs of our child who was progressing in her piano lessons beyond the limits of her first digital keyboard. After spending some time and effort doing research we looked at the nearby piano stores in our area. Both Piano sales places we decided to visit had competent and enthusiastic staff. What put us over the edge to decide on Music Exchange was twofold. First we really liked the Yamaha products for digital pianos, and second when we spoke to Jeff at Music Exchange he was, simply put, helpful, low pressure, and answered all our questions. He showed us various lines of digital pianos in our budget range. After 30 minutes of comparing the differences in the attributes of pianos in our budget range, we left armed with much better knowledge, and a promise to honor a specific sale price that was ending in a couple of days, even if we decided not to purchase until the following week. We went home researched some more and returned two days later to purchase. The delivery by Michael was timely and professional and it was in our home and set up by the time our child returned home for the day: a nice surprise. It was a most pleasant experience from start to finish and I would recommend any one who is interested in a piano to see Jeff at Music Exchange on Arden in Sacramento, for a low pressure, informative, and enjoyable piano purchasing experience. Russell A read more

I loved everything about my experience with Jeff and Sherie at Music exchange in Sacramento. Let me start by saying not only did I get someone with incredible knowledge about pianos, I can honestly say he is one of the nicest most genuine people I've ever met. I wanted a piano but had no clue where to start. I randomly called a few music stores explaining my situation. Jeff was so willing to help, pointing me in the right direction to start my research and help me make an informed decision. I took well over a month with back and forth questions and communication with Jeff, I was never rushed or put off. I could tell he wanted me to find the right piano, at the right price for me and didn't ultimately care if I bought if from him. After I felt comfortable with my research, I set up a time to meet with him in person and I was even more impressed. In light of these Covid times, my husband and I felt extremely safe in regards to masks, social distance and cleanliness. We ended up getting the most amazing piano that we are loving! This will be a treasured family instrument that I look forward to passing on to future generations. I am confident that I could not have made this perfect choice without Jeff, his musical expertise and kindness. I will forever be a loyal customer and will recommend Jeff and music exchange to everyone I know! read more

Wow! Where do I begin? I stopped by Music Exchange today in search of a new Yamaha U1, and to my delight, they had one on the showroom floor. After playing it for a couple minutes, a gentleman by the name of Jeff Gillespie greeted me and asked me if he could help me with anything. I told him that I was looking to upgrade to a better piano, and he informed me of my options. When I decided in favor of the U1, he began preparing my paperwork and worked diligently to secure me the best deal. (Related to this, I tell you Mr. Gillespie managed to save me a few thousand dollars.) He worked so diligently, in fact, that the buying process took less than thirty minutes. He scheduled a prompt delivery of the U1 and set the appropriate expectations. I should mention he also gave me a gift--that's right, piano polish for the U1's finish. I really appreciated that. Once everything was done, he warmly thanked me and encouraged me to contact him with any questions or concerns. Conclusion: Music Exchange provides a remarkable piano shopping experience. If you are looking to buy a piano, you should stop by Music Exchange. I will take the liberty to say that even if you are just looking around, you should stop by. I'm confident that they will be happy to see you and guide you in the right direction. read more

This was my first time purchasing a new piano, a Yamaha B3, but what a pleasure it was! Richard Olsen took time to explain everything to me and answer all my questions as if I was the only customer in the store (although I kind of was, that day!). As others have said, I didn't feel rushed or pressured in any way, and we even discussed pros and cons of the used inventory they had. Richard really LOVES pianos, you can tell. He didn't try to push my outside my budget, and explained all the technical aspects of this amazing instrument. In fact, I didn't even buy it that day since I wanted to go home and do some of my own research, and also wanted to try a similar style by a different maker (at a different store). When I returned a week or so later, I felt like Richard gave me an honest comparison of the Yamaha to the other piano that was totally in line with what the other seller had told me. In fact, the other seller told me the price Richard had quoted for the Yamaha was a great deal! As an added bonus, Richard was able to arrange for the piano mover bringing the new piano to take my old piano to its new owner at a cost savings to that buyer, which worked out great. My daughter and I love playing the new piano, our new family heirloom. Thanks so much, Richard! read more

Just bought a beautiful, used 2012 Falcone petite grand Georgian series piano, in rich mahogany wood. The Music Exchange just had a great piano sale. We saved money and got a great deal. The customer service at The Music Exchange store here was outstanding. Very honest, not pushy, no hard sells, answered all questions, allowed us to go home and research about certain piano brands. We came back the next day and purchased what we wanted. Piano warranty is included, even on used pianos. The prices were excellent and hard to beat, even after researching what other piano sellers are asking for. Our customer service sales rep was Gary, from the San Francisco store. He was very knowledgeable and took the time to explain everything. Delivery was the very next day! Delivery came right on time (within two-hour window) and Mike and staff were very careful in the delivery and set-up of the piano. They did NOT do a hurry-up job. They took the time to unload, assemble, and position the piano for me. Everything worked out well. We are glad we purchased our piano at The Music Exchange. When its time to upgrade, we will definitely check them out again because they have an excellent upgrade policy too. read more

I've been playing the piano for over 30 years and have never owned my own instrument. Had an upright growing up in my parents place and purchased a Korg N1 in 97 that somehow still turns on to this day. I finally decided that it was time to play some Chopin and Rachmaninoff on a piano that could do the music some justice! BUT it had to be a piano that I could also afford. After researching Yamaha pianos in the Chico area I was referred to Richard Olsen at Music Exchange in Sacramento. Upon arriving at the store with my 2 children ages 2 and 3 months, Richard greeted my family nicely and proceeded to answer all of my questions while asking the right ones of his own. He was not pushy at all, which I greatly appreciated. Plus, he complemented my playing which an out of shape piano payer always greatly appreciates. When it was all said and done I had the perfect instrument! A beautiful upright Yamaha model U1sg, which doubles as an acoustic and silent piano. The silent feature works perfectly for my situation because with 3 children, two of the less then 4 years of age, someone is always sleeping and if my amazing playing wakes them up, then momma gets mad! Thanks Richard! read more

It was a great experience working with Jeff choosing and purchasing my piano. He was so patient as I played nearly every piano in the store (continually going back to the one I adored, but wasn't sure if it would fit in my living room). He cheerfully and knowledgeably answered all of my questions about the differences between the different models I was looking at. He sent me home with a template so that I could see if the piano would fit in my living room and reserved the piano for three days while I researched and finally made up my mind that this was the best piano for me AND best deal I could find on this model. Delivery was solid and they were able to deliver within a week (even though it was a very busy time due to the sale). Cut to one month later when I called Jeff to ask if he could come out to move the piano one foot, because I had placed it too close to the wall for my playing comfort. He very cheerfully agreed to come out the very next day to move it for me. The piano sounds amazing and I could not be happier with my purchase and with the service received from this piano store. Thanks Jeff !!! I'd definitely recommend this piano store to friends and family. read more

We went in during March of 2019, and were helped by a charming young man named Jeff. We were interested in the Yamaha upright pianos, but were confused over the different models, options & prices. Jeff was friendly, and took his time explaining, demonstrating & showing us the features of all the models. He took interest in what would be best for us & our needs. He matched us up with the Yamaha U3sh2 silent upright piano. We got a real deal with the sale that was going on, which fit our budget perfectly. We even got 0% financing, and free delivery ! This piano plays like a regular piano, but has a silent feature which plays with headphones, so not to disturb others in household. Other sounds can be played over earphones or speakers, like harps, organ, ect. We got the most bang for our buck ! They do have a large selection of pianos from grands to electric. Many brands, styles, options & price ranges fill the floor. Glad we stopped by, it was a fun visit with absolutely no pressure to buy. Our first piano tuning was included too. Stop by Music Exchange first, you'll be glad you did ! We are really enjoying our piano and are so grateful that handsome Jeff was there to help us. read more

I purchased Yamaha WX-7, (1998 made in Japan) on May 2018. We were just lucky to find that piano when I first visit the store. The piano maintained nicely, and owned by only one owner in town. Jeff helped me to find right piano for us. There were a lot of piano in the store. So, even if I researched and had in strong mind what to purchase, I was overwhelmed what was the right choice for us. Jeff showed new and used pianos and explained clearly what is different between them. When you visit there and he helps you, then you will know how much he knows about piano in depth. Finally, we ended up Yamaha WX-7 and our 2 kids enjoy playing a lot. We also got free tuning service from Alex. It was little hard to make an appointment but you will deserve to wait when Alex is able to come and tune your piano. He is the best tuner we ever had. Aside of purchasing experience, they did good customer care like on time delivery service with notification and delicate move your piano and place it at my home. Also, before we received our piano, they repair minor surface scratches professionally. So, I was pleased to get used piano with brand new looking condition. read more

It has been 5 months since we bought our piano at Music Exchange. We have been thinking about buying a piano for my daughter because she wanted to learn how to play it. Thankfully, we were driving past the store and happened to walk in to kill some time and have a look around. After browsing a few moments, Richard Olsen walked over and asked if we needed help. He explained the pleasant feeling of having a piano. Like, if you live in a crowded dorm, having a piano would make it feel more like a house. He answered our questions with patience. After a moment of leaving for dinner, we came back a few hours later, deciding on the brand new Yamaha upright mahogany piano, model number T118PM. It was no hassle. We signed some papers and shook hands. And just like that, we bought the piano and the following Saturday, our piano has arrived. Music Exchange was the first piano store that we walked into after my daughter said she wanted to learn how to play the piano. It was our first and final stop for searching pianos. Richard was really friendly. If you're looking for pianos, I recommend you to give Jim and Richard a visit. read more

We went in to learn about electric pianos for our daughter and were greeted by Jeff, who was exceptional with his customer service and knowledge around pianos. We watched him set two other customers up to play on baby grands (extraordinary luck), and were treated to breathtaking melodies by these talented folks. Jeff spent over 45 minutes with us, explaining the differences between baby grand, upright, and digital pianos, and we were once again treated to masterpieces when he played for us on all three. His knowledge and strategies for working with adolescents and pre-teens was incredibly helpful, and we decided then and there to purchase a digital piano for our 13 year old, who has been wanting a piano for many years. Music exchange also provides multiple learning resources, including tutorials, app-based learning insights, and additional programming on a thumb drive (for digital pianos). We could not be happier with our purchase, and look forward to our daughter's musical growth with her piano! Thank you so much Music Exchange for going above and beyond in meeting our expectations! read more