I have a 1 year old Bernedoodle. I picked him up when he was about 5.5 months old and went home to California for the holidays. I had scheduled a mobile grooming service and I had given the groomer instructions which he completely disregarded and I was so upset when I saw my dog. I have not let anyone groom him ever since. I usually do it myself, although I have no professional training but it's better than what I paid for. I received a notification for a discounted grooming with a new groomer, Ruben. I decided to come, we met and dropped off Charlie. I showed him exactly what I didn't want and he took the time to get Charlie properly groomed. I'm so happy that I will make sure and feel confident to bring Charlie back. Highly recommend read more

Just look at what fun you and your pets can have. Look where their heart is located in rescue mode. They are very helpful.

Ruben groomed our six month old puppy and did a great job! He was very calm with him and gave me some pointers when I picked him up. I just booked my next grooming and would recommend him to anyone! read more

My dog goes woof for this place. Mutts & Co on Polaris is conveniently located in a small shopping strip. There is always plenty of free parking available. I love how clean this store is and how friendly the workers are. Of course, everyone always remembers our big girl, she leaves an impression on everyone who sees her, LOL. They carry a lot of natural products for dogs and cats here. Our dog is on a seafood diet and they have many choices of treats and food to choose from. We absolutely love the pet bathing area. read more

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I volunteer for PAWS (Powell Animal Welfare Society) and Jake and team at the Westerville Mutts & Co. have been incredibly supportive of our mission to rescue and foster dogs. They are always very generous with their extra stock and we greatly appreciate their engagement and partnership. read more

This is my dog's favorite spot. The staff is knowledgeable and engaged from tips on diet to supplements. The store is clean and has a self serve dog wash that is easy to use. My German Shepard Mack has thrived as a result of shopping there read more

Mutts & Co - Pet Stores Near Me - Westerville, Ohio

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This Mutts & Company is always so helpful when I come in. I'm not sure why they don't have the Yelp sticker like the other location in Dublin. Mutts and Company has a good rating because of how they treat their customers, not the price tag. When I come in here everytime they are willing to help me find something to help make Bella as happy as possible. As a dog parent that's very important to me when I come into a pet store. I don't get that same vibe in a PetSmart or Pet People store. I can argue that I don't prefer the high prices but if that pet product will last or has a good quality it's worthy of it's price tag. Mutts and Company is the only store I will let my Bella also get groomed at after seeing a video of something bad happening at a PetSmart in Texas to a pet that was video taped and reported as animal abuse. I will not let my animal be abused in any store and I can trust Mutts and Company and their staff to be safe with pets. If you want safe and reliable service, look no further than Mutts and Company. Their highly trained staff will be sure to put a smile on both your face and your pup's. read more

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We were looking for a self pet clean station since our previous location had closed down. Mom had tried a different place and didn't like it so we were still on the hunt for a place to frequent. We walked in and were immediately greeted with a warm hello. Only 1/2 pet stations were cleaned but the employee cleaned out the other for us to be able to wash both dogs at once. Station was roomy and equipped with just about everything you need to give a good bath including a high powered dryer. 4 different shampoos to use but the only conditioner was a shampoo/conditioner combo (still worked pretty well). There was even a coconut spray you could use to scent your dog after. My ONLY complaint of the whole process is the amount of hair that has accumulated on the surfaces that blow around when drying your dog. There were clumps of hair on the dryer box, pipes, shampoo bottles etc. I didn't even wear my jacket while bathing my dog and I still walked out with it covered in hair. The bathing station while cleaned out between dogs still had a good amount of dog hair on the walls and clumps in coroners that weren't completely taken out (I blame this more on lazy owners not picking up after themselves). Other than the hair, every aspect of this experience was a positive one. Both employees there that day were attentive, knowledgeable, helpful and very friendly. They even offered our dogs treats for behaving so well during the bath. We signed up for the rewards program knowing we will be back. read more

I finally hit my no going back point... the two young men that work there the most are insulting and rude. Their prices are also sky high and I am happy that Hollywood Feed has come to Westerville so I have a better option for our pet needs and baths. read more

This is the only place I come here to bathe my dog, the washing stations are clean and very spacious. They provide brushes and ear wipes as well. The staff here are all very friendly and helpful, the store is very well stocked with unique and better (healthier) products that you can't find at petco/ petsmart. read more

Mutts & Co - Pet Stores Near Me - Westerville, Ohio

THIS PLACE IS A LITERAL LIVING HELL ! my familys dog got groomed here and he got 3 cuts on his ear but the groomer blamed it on MY FAMILYS DOG! My dog had to get surgery and is in pain right now. the groomers here are clearly unprofessional . I'm so pissed off with this place. don't take your dog here. read more

I stopped in to get my pup something for her birthday. I was astounded by the selection! They had several brands I haven't seen outside of Canada, it was delightful! They even have a little section of birthday stuff for your pets. I was pleased to find a local brand of jerky my pups adore - Uncle Pawlie's. It's made in Johnstown, OH. I'll definitely be back when my picky eaters need more. read more

This is now my second visit to Mutts & Co. Patricia (store manager) went above and beyond. She was so nice and friendly to my dogs. I went in for self serve as my dogs needed a clean. She explained how everything worked, and she got me an extra lead for the bath. She gave my dogs a treat before we left. Very clean place. I will come here again to clean my dogs even if it's bit farther from my house. The service is worth it! read more

Mutts & Co - Clean pups! - Pet Stores Near Me - Westerville, Ohio

I have only been to the Upper Arlington location and always loved it, so I had called to schedule a grooming appointment for my Doodle who is in desperate need of a spa day. I was pleasantly surprised when Stephanie returned my voicemail and said she was able to get me into the Westerville location the following Tuesday morning due to a cancellation. So this morning I drag my 8 month old daughter and 70 lb dog in a rainstorm 20 mins away to Westerville and wait to checkin with an antsy, wet dog and baby. The woman at the front desk asks for our info and I immediately get a bad feeling when she confirms we are not another dog. She finds my account and says she doesn't see any appointments.. I then tell her I had talked to Stephanie so she sends her a note and a few minutes later says Stephanie "reiterated" that they're not taking new clients, "which she would have told me on the phone". She apologized for "any miscommunication", implying the whole time that I'm some crazy person who not only guessed that the name of the scheduling girl was Stephanie, but then dragged my baby and dog in the rain 20 mins away to a 9:30am appointment that I made up in my head. I am one of the most understanding and patient people - I have to be to balance out my inpatient husband. But this made even ME livid. What horrible customer service. I understand COVID re-openings have places a bit disorganized after being closed for months, but having people on your staff who forget to do their job and then blame the customer isn't a great foot forward in such uncertain times. I'm all about shopping local and used to love shopping all the fun dog stuff here, but no longer will I choose to give this store my service. And I will be sure to tell my friends with pets to be weary, as well. read more

We have taken or standard poodle here for nearly 5 years. As soon as we say our groomer's name ( Melissa) , Juneau cocks his head in excitement. While he is practically perfect in every way, standards poodles are complicated grooms that take nearly 3 hours. Despite this Juneau is happy and not stressed when he leaves their capable hands. Everyone knows us by name. We get all out pet needs including premium food, unpasteurized goats milk and accessories from mutts & Co. read more

The worst experience I've had with a dog grooming company. I scheduled an appointment for Saturday at 1:45pm. I had to schedule at the Polaris location because they were booked through May at the New Albany location (near our house). I drove all the way and showed up for the appointment to find out that there was "no record" of the appointment. I showed the store manager the confirmation that was sent to me via text. She said this happens sometimes when booking online and could not take us. This is completely unacceptable and will never use this service again. read more

Wow - after trying 3 different groomers, we finally found Wayne. He did the perfect groom on our golden retriever. We are incredibly grateful to find such a caring and talented groomer for our beautiful girl. We still can't believe how good of a job he did. Thank you!! read more

This place is a hidden gem! Stumbled on it as I was hitting up the Jimmy John's next door and now I'm a regular customer. They only carry holistic and natural pet food brands (granted these are flexible terms) and I've found their food selection to be better priced and more selective - and with more selection- than Pet People. I've done some price comparisons with online retailers for the same brands and I believe their prices are generally competitive for such high quality food. The aisles are easy to navigate and the staff are always helpful. I would not necessarily recommend this place if you are looking for cheap treats or toys since they are a bit pricey but once again, you're paying for quality. They have a better selection of natural treats and no-hide bones than Pet People, too. Long story short, yes this place is expensive but the prices are generally fair given the quality of products they carry. read more

Love this place! They only sell higher end toys, treats, and food and I love it! Some of their stuff is priced higher than other pet stores, but all the food and treats seem to be inline with other pet stores. I personally don't like to go to your larger chain pet stores and love having this option in Columbus! They also do not sell any critters of any sort and I appreciate that! The staff is way friendlier as well! This company does amazing things for the rescue world and is locally owned and it makes it easy to want to support them. They also have private self-service wash rooms which is great if you don't want to wash your dog at home! read more

Mutts & Co is a great alternative to all of the chain pet stores & infinitely better than the big box places. The staff has been great at all of the locations I've been to, and the Westerville location is no different. Mutts stocks a lot of high quality food, toys, treats, beds & just about any other supply or accessory you can think of for your pup! Mutts & Co also does a ton for the rescue community and even hosts adoption events at the Dublin location. It's great to shop at a store that has everything you need, has great customer service and gives back! read more

They refuse to fully take care of customers, I've given them so many chances. Twice center recently my receipt was wrong and today I went to return two puppy collars and adjust a price once again on an item that didn't ring up properly and they said their registers cannot credit my card. They said they could only give me store credit. There is no way. But o said, fine you can give me cash back and he said they can't do that either. I spend a lot of money in animal care, baths, food, treats, etc there but I'll be making alternative plans from here forward read more

We had a horrible grooming experience. We took our dog in 3 weeks before appointment to explain what we wanted from the groomer. On day of appointment the groomer did what she wanted which was exactly what we said not to do. Additionally, my dog got an ear infection from excess water in his ears. Getting charged over $100 for what you specifically said you didn't want to be done plus a vet bill is not a way to do business and they won't get anymore of ours! Any person off the street can shave a dog down to his skin. We expected some expertise and regard for the owners wishes. Nope! read more

Terrible customer service at this location. I tried to make it work for over a year because I like that they only book 1-2 dogs at a time for grooming. But, then they cancel appointments unexpectedly or call an hour before a grooming appt asking if you can come in early to fit their schedule. If your dog is ever difficult, they tell you not to come back. I definitely would NOT recommend dealing with the people in this store. Much better options, and more importantly, better people at other stores in the same area. read more

Adam and his team are very knowledgeable and helpful. They have helped me wade through a bunch of information related to dog food and allergies. For the past 18 months my wife and I have been dealing with a loose stool issue with our 1.5 year old field bred springer spaniel. After trying 12 plus high end / highly recommended/ grain free/ w/ grain foods etc. we found our way to Mutt & Co and Adam. Adam suggested a product named Farmina N&D Pumpkin as well as another brand. We are 2 weeks and full transition to Farmina and my spaniel is doing much better. Within a week my spaniel's shedding has almost stopped. Her fur is growing and filling in. Before this her fur was very thin and she shed like a German Shepard or Golden Retriever. Her bowel movements in quantity and volume have reduced significantly. The last few days we have been down to 2 movements first thing in the morning and that's it for the day. Her stool is still not solid but it is formed and improving. In the spirit of full disclosure a week after we started the transition she started her heat cycle which can have gastro issues in and of itself. One and a half weeks left to go and this cycle will be over ! We are grateful for Adam's help and understanding and appreciate his compassion and insights. It is very apparent to me that Adam cares about his clients and their animals. read more

Stopped by last night to pick up dog treats. The customer service was horrible. The bearded guy behind the register didn't make eye contact or acknowledge me even though I attempted to make small talk with him. Will never shop there again and will advise everyone I know in the area to not shop there. Very rude. read more

As many of you already know, the news in the veterinary medical community is that grain free foods maybe predisposing dogs to a serious, potentially fatal heart condition. When I asked them today if they were planning to remove these foods from their shelves, I was met with attitude and told no, because the sample size was not large enough for them to be concerned. I told them that, as a veterinary specialist, I knew of enough cases to warrant concern, and that the FDA had even issued a warning of their own. The response was... Yes some dogs have been affected, but that's in relation to how many dogs are there in the country? Next time you're in the store, ask them how many dogs have to die or be close to death for them to be concerned about the foods they are selling to their clients. Ask them how they can be so comfortable selling these foods to their clients when veterinarians are warning against it. Until the research proves or disproves any link, these foods should be taken off the shelves. Apparently these folks know better than licensed veterinarians. read more