These folks are excellent. While dealership service is pricey these days, the quality and…read moreprofessionalism are well worth it for the peace of mind and reliability. The team at Thruway is incredibly honest and easy to work with, and they never pressure you into buying extra parts or services. A quick tip for other customers: don't be afraid to ask to see the parts that need repair. It only takes a few minutes and ensures complete transparency. Are they perfect? No, they are human, but overall they are stellar. For me, they could do a better job of making sure the oil change decal is on the car and they could do a better job with topping off fluids as a simple courtesy, such as brake fluid or coolant.. Special thanks to the front desk ladies, the manager running the show, and the hardworking mechanics turning the wrenches. Take care of your techs, and they will take care of your car. Well done, team!

In October, I purchased four brand new tires, along with new brakes, for my vehicle…read more I scheduled a service appointment with Thruway Nissan for December, specifically to address a check engine light. On the morning of my appointment, my tire pressure warning light also illuminated, and I requested that the tires be checked as an additional concern. During the visit, I was informed that I needed two new tires because one was allegedly bald. This assertion made no sense, as the tires had been purchased less than two months earlier. After I questioned this finding with the service manager, he later contacted me and claimed that my new tires were actually on my sister's vehicle, stating that he personally had driven to her home and seen the tires on her car. This accusation strongly implied that my sister and I had switched tires, which is completely false, offensive, and unprofessional. My sister then spoke directly with him and provided proof that she purchased her own four brand new tires in May from a tire company. The service manager had his cashier call while my sister was on the phone to confirm the purchase to Nissan's Service Department. The tire company confirmed, conclusively disproving the accusation. Immediately following this call, my sister contacted Nissan Corporate Consumer Affairs, and a case was opened. Despite Nissan Corporate being placed on notice, no corrective action was taken, no meaningful follow-up occurred, and the dealership's conduct was allowed to continue unaddressed. My vehicle was returned to me 1 1/2 weeks later. The dealership represented that four new tires had been installed on my vehicle prior to its return. However, just two weeks after picking up my car, my tire pressure warning light illuminated again. Given the prior false accusations, contradictory statements, lack of transparency, and the significant cost of the work involved, this has caused me to seriously question whether the work they claim to have performed was done correctly--or at all. Because I also purchased new brakes, and a bunch of other services they stated I needed, and the total cost of work and parts purchased during the 2 visits was almost $5,000, I am now deeply concerned about whether these critical safety and performance components were properly installed, inspected, or even installed at all. This entire situation has caused significant emotional distress. I have not been sleeping well, as I rely on this vehicle for work and to transport my elderly mother. The possibility that essential safety components may not have been properly installed or accurately represented, especially after spending almost $5,000, is extremely troubling.

Bought a new 2025 Bronco with Walter Umana and had a great experience. He was helpful,…read moreknowledgeable and easy to work with. He made the experience very pleasant.

Brought my 2015 F150 Lariat that I bought from them in for a starter issue that took 4 days to…read morediagnose that they fixed. way too long. -1100 for that fix but they did other things so good with that. Got the truck back after they ripped it apart and have a vent actuator problem that wasn't there before. Was told we never looked there, but yet, they were looking at my ignition switch which was right there. I bring it back. They tell me $2700 to pull the dash as "they go". I changed the actuator and fixed it it for $30 bucks. Don't go to John Booth because he didn't even understand that my vents weren't working. I wish Yelp had a zero rating.

I had the pleasure of working with Bridget Burns when she was my service advisor at Hyundai, and…read moreshe was always exceptional. She takes the time to clearly explain everything so you can make informed decisions without ever feeling pressured or unsure. I recently ran into her and found out she's now at Morehead Honda, which was great news since my husband has a Honda. We'll definitely be following her there to continue working with her. If you're looking for someone knowledgeable, patient, and trustworthy, Bridget is the one you want!

Purchased a car from them a year ago. Upon purchasing the car, the spare key was not programmed…read morefor the vehicle, and the sales person knew it at the time. Sales person stated come back when you have time and they will resolve the issue. Life gets a little busy and my son is leaving for college and finally had an opportunity to have the spare key programmed to the vehicle ( which starts the car but wouldn't go into drive). Upon setting up an appointment the service department informs me it's $199 plus tax. Didn't know that a spare key a warranty time frame. Will NEVER do busy with them again. Bad business

So far so good, brought my truck here to be serviced as the Chevrolet dealer ship down the road has…read morebeen failing me for years and that is me being nice. They are honest, do great work and were fair on price. When I'm ready to buy another pickup truck it will be from them.

No complaints.. Chris is an awesome sales person, dan was a pleasure to work with and Dave we…read moreappreciate

They were very good fixing a couple of important things. I would and probably will buy another…read morevehicle there

Everything was wonderful. I only go here when I need a car. Never had any problems. They do all the…read morepaperwork and it's a breeze.

The first time I came here I was on a motorcycle. When I parked, I was immediately approached and…read moreasked why I was there. Not in a friendly manner, more so like "who the hell are you". I brushed it off. They then offered me a lowball price on my 2015 Jeep Wrangler (thankfully I sold elsewhere). I was trying to lease a vehicle, found one I liked, payment option looked good, etc. Came back a day later to find them saying I didn't qualify for leasing said vehicle. But instead I could buy a different one. I hesitantly said yes due to the fact they said the monthly payments would be the same. Fast forward to the accounting portion, turns out the monthly payments were twice as much. They didn't even warn me prior. Make sure you go over every single line. They will assume you're stupid and will sound condescending when explaining your paperwork. Again, double check because they will toss in additional fees here and there for add ons that don't even make sense. If you try speaking to them after your appointment, they'll treat you like a leper. Sort of like they're the high school bully from some 80s movie that you can't help but want to punch. Not to mention the check engine light for the vehicle I purchased came on within 2 hours of driving it.

Completely unethical and incompetent dealership...now seeking legal counsel to arbitrate the…read moresituation. NEVER DO BUSINESS WITH THIS DEALERSHIP!!!! Purchased one of my many vehicles from them for $60,000 and have never regretted a purchase more in my life. Have never seen this level of nonchalance and disregard for customer satisfaction within a car dealership.

My name is Douglas Washington and I have been very disappointed with the service and accountability…read moreof Healey Cadillac Newburgh. I know what bad service looks like because I drive past a couple dealerships to come to you guys. I even make peace with the drive because I believe that the closest dealership isn't always the best. I have been to your location numerous times and I also purchased a service plan to show my commitment to come to this facility. I will speak on my most recent experience and how it has failed. Not long ago I came to you guys for an oil change which was part of the service plan (that I bought from you guys) and found out from a crappy dealership which was next to my house that you guys didn't even top off my fluids. When I called back I was told that you guys only do that when a person is aware and or asks because of the cost of the coolant. That's unsatisfactory. What person would knowingly neglect their cars cooling system to save money? And why would you send them out with a car that has potential to overheat and cause more problems? So I came to the dealership near me they topped off my fluids then I came back to you guys because I have the service plan and I'm supposed to get a discount, again going past a couple dealerships to get to you to fix a problem of my car overheating as an example. Even with AI/Chat GPT, troubleshooting can be done on the vehicle and tell you that it was more than just a coolant flush, that's what you guys told me it was and sent me on my way. Not even a month later now my entire cooling system has been stressed and failed and I have a $3,500 bill because you guys did not pay attention and exercise any type of troubleshooting standard. Instead of trying to understand the problem you guys thought, oh, let's throw a fix at the problem. So within the last month two visits I have spent $4,100 and you guys did not give me a ride home from dropping off my vehicle, you guys have not offered to pick me up to pick up my vehicle. I have worked in maintenance management here's what I can tell you, we have a Fix-It once within 30 days policy. If someone comes back within that 30 days we look as it to be our problem we don't point fingers, or place blame, we don't look for the additional revenue of a return customer. This also shows a lack of scheduling because the more vehicles that come to you, the busier you guys are and the longer it takes for you to get vehicles fixed. If you can fix it right the first time, then then you prevent return visits adding to a workload. You have to stop the repeat visits, you have to have the courage to look the customer in the eye and talk to them about the visits, especially when we are talking the same cooling system in my case which as I told you guys the very first time with the numerous problems that I had should be addressed. You guys chose not to offer any kind of discount when your troubleshooting has failed and you guys think that all customers have their understanding of customer service, maintenance management and will keep showing up to spend money and waste their time, and couldn't offer me help in transportation, even to pick up my vehicle with your shuttle ride. If a guy spends 4,000 at your dealership and you can't even give him a ride on your shuttle to the dealership, then I don't even know how much else I need to explain in this review. You have no management plan about offering loaner cars, I would advise anyone that would listen to me to avoid your dealership. This is not a Cadillac dealership this is a Yugo dealership. I see nothing but crappy service and this has been multiple visits now.

BAD BUSINESS PRACTICES, you tell me!!! Short story... purchased a 2021 BMW X3M from Unity that had…read moremajor exhaust damage as depicted in the pictures. This was discovered within the dealer 1000mi warranty.The service manager tried to down play the damage, basically said that it was a possibility the "Owners" would not cover it after showing him a picture of it. Literally a 50 percent restriction on one of the two exhaust down pipes... The way it was approached before having a tech look at it made me lose my cool. My thing is, just be neutral until it was looked at by a tech. I couldn't believe what they were trying to tell me. They said the car was inspected which it clearly was not. They took the car to get detailed for 1.5hrs while doing the inspection. Car was never washed, vacuumed or detailed before purchase, same condition as test drive. Brake pads were shot once heated and driving on highway conditions. Couldn't feel how warped the rotors were and how low the pads were at a slower speed directed test drive. Pads and warped rotors changed first week of ownership. $1400.00 after purchase ... Damn. Finally, I'm heard and allowed to bring the car in to get fixed under the warranty. I dropped the car off on a Monday and followed up later in the day with the service advisor. The service advisor says "Yeah, it's going to be 4 Grand, needs a new exhaust system". I say "ok, it's still under warranty.... " This is where the panic set in, you just admitted I need a new exhaust system. The service advisor then says that he needs to call me back, he needed to speak with dispatch. After never receiving a call back from the service advisor, I decide to call. This dude ducked me and ran me by in circles with no plan for another day. Finally I get a hold of him and he says they are going to fix it! QUESTIONS???? Fix as in replace? No, we are going to try to salvage the exhaust system. Basically heat the metal, hammer and mold. The next day I asked to be directed back to the service/sales manager, Todd to get a response on how they were going to fix the exhaust. Sooo, I find it weird that they were quick to bill me "4 Grand" but when the repair cost was on them, all of a sudden they can fix it. I made note to bring this up to the sales manager because he's behind the whole thing. That's a shady business practices, you tell me!!! The car is fixed after dealing with a whole dealership of dishonest scammers. Crazy, we were best friends when I was buying the car. A week later I bring up a legitimate complaint and they tried to PLAY ME and charge me $4000.00 I love the car and the mileage but out of principle, I would've continued on my car search and completely bypassed this dealer had I known this was what they're about. I do not recommend this place! No Thank you Brianna! Save your generic ass sympathy. You can't treat people like this without repercussions. Unless you want me to contact you so we can discuss the cost of new brakes 3 days into ownership, I'm good.

I bring my 2018 Kia Stinger GT2 here for regular maintenance and service bulletins and have always…read morebeen impressed. The facility is awesome and staff incredibly friendly. But recently is where their mechanics really shined. I had been experiencing an annoying rattle from my car for months. After no more than 20 minutes the mechanic was able to pin point the rattle, which was a poorly designed heat shield/air deflector that was located in the driveshaft tunnel on the passenger side, right by the drive shaft. The mechanic was able to find it solely on discoloration on the driveshaft caused by this part. I was showed the culprit by my service advisor and the solution explained to me by the mechanic. Thanks to their mechanic and the wonderful service and attention I receive at this dealership I have been able to once again enjoy every drive in my Stinger. And with Healey Kia's help I plan to have many more happy miles behind the wheel of my Stinger!

Poor customer service. Made an appt for an oil change. Upon arrival was met with 3 things, roll…read moreyour windows down. Shut off your car and leave your key. I responded with good morning. Went to check in said my maintenance contract was expired. Wanted to purchase another blue card. Was told my car doesn't take that kind of oil and I would have to upgrade. That's interesting I always purchased the same plan, was told they must have been putting the wrong oil in my car... for 3 years? Oil Change price 179.00. I walked out. Customer service =zero. Bye

Awesome experience. I went in for 15k service on my leased…read moreHighlander. You could eat off the floor at the vehicle intake area. 5 minutes at the counter and the shuttle brought me to my local work place. At check in the girl noticed I was due for inspection and handled that. I asked for a wash & vac. No problem - cost is $10. For $10 I expected just a run through a machine but the car was vacuumed, rubber mats clean and car washed. The Newburgh Toyota shuttle picked me back up right on time. Loved it!

SERVICE DEPARTMENT is NOT TRUSTWORTY. They lure you in with their low price oil change package,…read morethen try their hardest to find, OR CREATE costly repairs. In my case, after my oil change, they told me I needed a new head gasket and showed me an oil drenched engine photo on computer that was not even my car. They did pour some oil on my engine purposely during oil change. I cleaned it off & checked it frequently for 1,000 miles. NO GASKET LEAK. Liars!