Great customer service. The team was friendly, genuine and fair. They were quick and charged a fair amount. Great experience!

Nearly $3,000 bought us failed brakes, unauthorized work, and a gag agreement. When we refused to be silenced, My Auto Works told us to call the police in order to get our truck back. I rarely leave negative reviews, but our experience with My Auto Works was too concerning not to share. This place is dishonest, untrustworthy, and will try to force your silence when their work has been challenged. They lack in communication and are extremely overpriced (as a plethora of reviews below confirm). A more detailed account of our situation is included below with an attachment of the agreement they tried to force us to sign to stay quiet: We originally paid approximately almost $3,000 for brake repairs. When the truck developed brake problems again while that repair was still under warranty, we expected the issue to be addressed. Instead, we were quoted another $2,300 for what they claimed were entirely new problems, with little explanation as to why the original repair had failed. We paid their diagnostic fee and sought a second opinion. Then a third. Both independent shops concluded the issue appeared to be the same warranty-covered repair, not the new repair My Auto Works was recommending. After asking us to bring the truck back so they could "make it right," the communication was terrible. We constantly had to call for updates, despite repeated promises that they would do better. The biggest issue was that they performed work we never authorized. We had made it clear we were waiting on pricing before deciding how to proceed, yet after days without any communication, we called and were told the work had already been done and the cost was even higher than the original quote. We never approved this work. When we declined the additional repair and asked for our truck back, they initially tried to charge us another diagnostic fee. After reviewing their own recorded phone calls, they admitted we had never been told that fee would apply and agreed to waive it. Then came the most unbelievable part. When my husband went to pick up our truck, he was handed a "Mutual Release and Non-Disparagement Agreement." They wanted us to agree not to post reviews, discuss our experience publicly, or have anyone else do so before they would release our vehicle. We refused because we believe customers have every right to truthfully share their experiences. They initially refused to give us our truck back unless we signed and told us we needed to call law enforcement to make that happen. Only after another employee admitted, "Roland f***ed up. He was supposed to have you sign the non-disparagement agreement first, but you signed your invoice first. So you're getting the truck back. Take the win and leave," were we allowed to leave with our vehicle. Mistakes happen in the automotive industry. What matters is honesty, communication, and accountability. Unfortunately, our experience was marked by poor communication, conflicting diagnoses, work performed without our authorization, and an attempt to condition the return of our truck on signing away our right to speak about what happened. Poor communication, unauthorized work, conflicting diagnoses, and an attempt to prevent us from sharing our honest experience is not how customers should be treated. Based on our experience, we will never return. Head to "My Mechanic" for honest and reasonably priced work. read more

My Auto Works - Auto Repair Near Me - Ridgefield, Washington

do not and i mean do not bring your car here sister took carbin and they gave her a loaner car and thet is the only reason why she took her car there well a few days later they xalled and said they want the loaner back and somebody else needs to use it and the parts for her car was not in yet only a few days out but no they are rude and ask for the loaner back when your car is jot even done hmm that is pretty pathetic to me ill tell you that. this shop used to be a decent shop but now theyre not and theyre kind of dishonest as well. from now on i will be taking all of my cars to gaynor's automotive why because they have loaner cars and also they are way more professional than this shit hole in the wall shop lmfao. if i could i would give these slime balls zero stars. read more

Great service, honest and fast. Nick and the team helped me as my suv was smoking and undrivable. The quote was emailed with video of the issues with water pump and serpentine belt and pricing. Even offered a ride home. Service done in one day! Labor was reasonable and they used genuine parts. Will recommend and use again read more

My Auto Works - A sweet thank you left on the steering wheel.. thank you My Auto Works ! - Auto Repair Near Me - Ridgefield, Washington

My 2006 Honda Civic is definitely an old lady so she makes a lot of noises, but there was a new noise that I found pretty concerning so I endeavored to find a mechanic to take a look. My cousin, who's a mechanic, recommended My Auto Works. This was hands down the best car maintenance experience I've ever had. They found the problem, which was pretty expensive, and found a few other issues as well. Gave me a price breakdown by order of importance, and recommendations on how to decide what to fix now and what could wait. They completed the work, but noticed there was still a problem. They worked until they figured it out and gave me a discount because they hadn't noticed it up front. I'm a woman and didn't feel like I got talked down to or condescended to. I will absolutely go back and will recommend them to all my friends. read more

Greg Moore 2 reviews I had my Ford escapes engine worked on at my autoworks, ran fine for a period of time then the same problem came up. I took it to the shop I usually use they ran the VIN number and a Ford service bulletin 21-2269 came up stating the engine ... More River Song 1 review 5 days ago New I had a sudden problem with my car on my way out of Vancouver--white smoke pouring out of my tailpipe and oil all over the road. I found the location of this amazing auto repair shop googling for nearby repairs. We drove in with the classic ... More My Auto Works (Owner) 6 hours ago Thank you for taking the time to share your positive experience at My Auto Works! We were happy to help and get you on your way again, and hope you enjoy the rest of your summer. Courtenay Evans 4 reviews·10 photos a week ago New I went there for an oil change, it was very quick to schedule and $50 cheaper than the dealership! I waited in the lobby for my oil change, and it was done very promptly. Very, very friendly people and I will definitely bring my car there again for maintenance or any issues. Thank you My Auto Works!! My Auto Works (Owner) a week ago Thank you for your review, Courtenay! We greatly appreciate your positive feedback and are glad to hear you had a great experience with us when you had your Pacifica in for the maintenance service. Adam McGready Local Guide·31 reviews 6 days ago New Absolutely incredible service from Jack and Kayla. First time here and my car needed A LOT of unexpected work. Jack gave me a cost breakdown and told me what repairs were necessary and what I can space out over time. Nothing but friendly service here and the small bag of candy in my car when I went to pick it up was a nice touch. My Auto Works (Owner) 6 hours ago Thank you for your wonderful feedback, Adam! We appreciate your kind words about our service, and we were pleased to help with the Air Conditioner on your Chevy. Enjoy the rest of your summer! More user reviews My Auto Works https://www.myautoworks.com ' r... Customer Reviews Absolutely incredible service from Jack and Kayla. First time here and my car needed A LOT of unexpected work. Jack gave me a cost breakdown and told me what ... 4.7 (478) CARFAX https://www.carfax.com ' Reviews-... My Auto Works - 1718 NE 209th St - Ridgefield, WA Their diagnostics are excellent. Their repairs restore my vehicles bact to factory specs. They are all very professional and explain the problem in laymens ... 5.0 (31) Business Actualization https://reviews.businessactualization.com ' ... My Auto Works - 156 Reviews - Auto Repair in Woodland, WA Awesome experience! I will definitely be back for all my repair needs!! Its amazing how much more they actually care for the customer than a dealer. 4.9 (140) My Auto Works https://www.myautoworks.com ' r... Our Ridgefield, WA Location Absolutely incredible service from Jack and Kayla. First time here and my car needed A LOT of unexpected work. Jack gave me a cost breakdown and told me what ... 4.8 (337) Carfax https://www.carfax.com ' Reviews-... My Auto Works - 2313 Lewis River Rd - Woodland, WA 10/10 would recommend. Great service and the manager Ted went above and beyond to help me with my auto services. Thank you! 4.9 (12) My Auto Works https://www.myautoworks.com ' a... About Our Full Service Auto Shop Absolutely incredible service from Jack and Kayla. First time here and my car needed A LOT of unexpected work. Jack gave me a cost breakdown and told me what ... 4.7 (478) Facebook · My Auto Works - Woodland 110+ followers My Auto Works - Woodland WA We love our team at My Auto Works in Woodland! Ted, thanks for an awesome 6 years!! ... We will open 2 hours late on Wednesday, January 1... 5.0 (2) Indeed https://www.indeed.com ' cmp ' re... Working at My Auto Works: 2 Reviews Indeed Featured review ... Honest and driven to great customer service, My Auto Works always updated with the latest equipment. Clean working environment. 5.0 (2) People also ask How do I know if my auto transport company is legit? What are auto works? Feedback Follow this search 98684, Vancouver, WA - From your device Update location Terms Greg Moore 2 reviews I had my Ford escapes engine worked on at my autoworks, ran fine for a period of time then the same problem came up. I took it to the shop I usually use they ran the VIN number and a Ford service bulletin 21-2269 came up stating the engine should be replaced because of a problem causing water to leak into the cylinders. My auto works did not do the research that my usual shop D and E does. I paid over $1,800 for my wife to use her car for a few weeks. I recommend you find somebody who will do the research on your particular vehicle to make sure what they're doing is not a waste of time and money. They're very nice people nothing personal. Be sure to ask questions read more

Jim and Roland are so great they have worked on 3 of my families vehicles, the first one was my son's car in which my ex-boyfriend did a botch job on doing the oil pain job and they fixed it up for him. the 2nd one was my truck which ended up needing a new engine. the 3rd was my daughter's car which was having an electrical issue they fixed it up after her not having a car for two months they got it done in less than 24hrs making her happy. they will also get my horse trailer when my truck is done. read more

Even though they haven't completed the job yet, I am totally impressed with this business. They are a small outfit back off country roads, but don't be fooled. They are top notch, extremely courteous, customer satisfaction first, with very reasonable rates shop. My 2011 Suburban had a water leak in the back and Roland, the owner, immediately was able to diagnose the issue. They even took the vehicle on the spot without an appointment to work on it the same day. Jim, the front desk guy, is upfront and a pleasure to deal with. They even drove me home since I hadn't made arrangements to leave the car with them that day. I HIGHLY RECOMMEND THIS BUSINESS!! read more

Very positive experience here today from start to finish. This staff is friendly, knowledgeable, and very organized. They explained my repair and gave me a ride twice today in their courtesy car. The repair price was competitive. I will be back for all my auto needs. read more

Customer service was amazing. Fixed my hitch in no time and they were happy to do so. Highly recommend.

Our car battle ground was hanging and hitting roads once a while. We google for a mechanic shop and stopped at Auto Works. Nick asked one of his mechanics to fix the issue. It took less than 15 minutes to fix the problem. He did not charge us anything and said it's courtesy. He offered us complimentary coffee. We were impressed by his professionalism and generosity. God bless Nick, his staff and business. read more

Helped me out with my lights right away. Had me in and out in less than 20 min. Explained everything I need to fix the problem. Very friendly! Will definitely be using again!!! read more

DANGER TO TRUST MY AUTO WORKS! Don't be a fool go elsewhere! This shop has taken advantage of my father a disabled elderly man. They couldn't even get an alignment right. Cost my dad 4 brand new Full sized truck tires NOT CHEAP! They said they completed reairs to a truck of mine and left out the nuts to my differential! DANGER!!! They say they have towing but left my family stranded on the freeway! Because of their faulty workmanship after promising they were christians and would have an ASE Certified Technician do all the work! We had to have all $4,000 of work they did redone all of it! read more

Thank you My Auto Works! We discovered a small issue while stopped in the nearby rest stop on I-5 that needed immediate help. We found My Auto Works on-line and dropped in un-announced. Without hesitation they fixed it, and off we went. We plan on bringing our car here next time for whatever service it requires. read more

We always have a great experience! Jay is very knowledgeable & helpful. Would highly recommend coming in; even and especially for the routine things. read more

My auto is a great place to go for all of your car care needs. The entire staff is very knowledgeable, professional and honest, especially Jay who works at the front desk. Great vehicle care for a good price! read more

The customer service here was great! I brought my motor home there for an emissions repair a few weeks ago. They could have easily charged me a bunch to "repair" the RV, but all it turned out to be was a loose spark plug wire. They put the wire back on, vehicle tested fine and off we went with a handshake at no charge. I'm a fan and will be back again. read more

Awesome service, fantastic staff! Shawn B. is the best mechanic there is (and his Mama raised him right when it comes to respecting others...you don't get treated like a you're dummy when he works on your cars)! read more

I drive from East Vancouver to come here. My good friend who lived in this area recommended this automotive shop to me and I won't trust my car with anyone else. I drive a SAAB; kind of an odd car - they weren't afraid to work on it and I trust them as much as any SAAB specialist. They are honest, never try to up-sell me on unnecessary repairs, and they make sure to do things right - even if it takes longer. They use high quality parts and subcontractors (for specialty jobs). read more

I had a piece of plastic come loose under my car on I-5 and these folks took care of it free of charge. Much appreciated!

Very expensive. I should've stuck to my guns and had them do what I asked them to do . They said that they could do an alternative fix for a small cost. It ended up costing significantly more . They quoted 30% more on labor and almost 3 times higher for parts!! Seriously 275% higher for the parts cost then from another shop! Needless to say I took my car elsewhere. If you are having work done, price your parts before committing. If they say that you can get your parts cheaper then they can, that's a clue read more

Take your car elsewhere, they'll screw you. I have a 98 Altima, the mass airflow sensor is going out. I decided to take it in because I don't have the time to do it myself. I had the computer run the scan as to why the check engine light was on and it came back as the mass airflow sensor. I told them that when I dropped the car off and they called me back two days later to tell me that they finally had a chance to look at the car and quoted me at almost 480 dollars. So I goggled how much the part cost: the price range was 130 - 190 ish and about 25 minutes to change the part. They then charged me 105 bucks to "diagnose" the car even though I already told them what was wrong with it and gave them the paper work from the computer scan. Take your car elsewhere, if you don't know anything about cars they'll just charge you an astronomical amount and claim their parts cost that much even though nothing supports that logic. Cheers! read more

I have a ton of history and experience with Autoworks. Roland, the owner, and all the staff are truly great to work with and have been for over 10 years now. Always honest, gives options, fair prices, does great work, and stands behind their work.The only place I will bring my personal and company vehicles to get serviced. Exceptional customer service and staff wouldn't trust any other company. read more

I have used Auto Works exclusively for the past ten years for all my automobile maintainance and repair. They are very knowledgeable, do quality work, and guarantee their work. Not the cheapest, but you get what you pay for...I use them because i know they will do a good job and are trustworthy. read more

horrible horrible service the guy and lady who work in the office are rude and not very knowledgeable