Be careful. We took our pup for a pre visit. A new rescue to us. They turned him out into an area…read moreof dogs and he got into it with another dog. No idea why he wasn't on a leash for this. Since they took him from us we had no idea. The crotchety owners threw him in a kennel and punished him. They called my girlfriend to come get him and drilled her down about it all. The old dingbat lady even asked if our dog had coyote in him. Strange place. Go elsewhere

I'm so glad we found Ruff INN It! We had plans to be in the tri-cities area and on one day, we…read morewere scheduled to go on a tour that did not allow dogs, so needed to find a dog sitter/boarding in the area and found glowing reviews of Ruff INN It. To schedule an appointment with Ruff INN It, you must first make an account online, which is easy to do. This account allows you to upload your dog's vaccination records and also select a date and time for when your dog needs boarding. Soon after I created this and made a request of our preferred date, an employee called me to confirm the date and asked that since we were new clients, to schedule a meet and greet, which is their policy as they want to ensure that all dogs here are well-behaved and aren't socially aggressive with others. As soon as we came into town, we visited Ruff INN It for our meet and greet where the owner took our dog to the back area to introduce her to the other dogs and see how she reacted. He then invited us to come to the back of the area and see the facility. The facility is split into three different dog groups, depending on size and activity level. Our little dog was grouped with the other small dogs. For all the areas, there's an indoor area where they can sleep in one of the many beds and get water and they all have access to the fenced backyard area with artificial turf where they can play with the toys and balls, run around and go to the bathroom. Tons of space for the babies to play in! We dropped our little girl off at her scheduled appointment and the staff let us know that they would take photos of the dogs and post it on their Facebook for owners to see. When we came to pick her up, the staff let us know how much fun she had with other dogs, playing around. The owners of Ruff INN It are the sweetest people, too. I can't say enough positive words about Ruff INN It! If you're looking for dog boarding in the tri-cities area, this is definitely the spot to go to. Thank you, Ruff INN It!

In the past, we were spoiled by our pet / home sitter, and we were sorely disappointed with the…read more'slim pickings' we had experienced in the Tri-Cities. We happened upon Suze & Badger Mountain Pet Care, and cautiously gave them a try. We interviewed her over the phone, and had an in-home consult shortly thereafter. Boy, were we pleasantly surprised when she came over! Not only was Suze super-professional, but she 1) treated us as valued customers from the start, and 2) she treated her business like a business - GO FIGURE! Licensed, bonded, & insured, Suze was the real deal when it came down to the brass tacks of her business. Not only did she maintain a legitimate business presence, but she also carried herself in a professional manner, and had all the documentation that you would expect from a professional. She asked the right questions, took notes, and walked the property with us, in order to cover ALL the bases, in the event of an, "Uh oh" moment. Beyond getting us to wag our tails, our dogs were instantly drawn to Suze's calmness & demeanor. Our pets - whom are family, to us - were happy and relaxed in Suze's presence, which made us feel supremely confident in her abilities to manage our home & hearth while we were away. During our absence, we would receive texts / photos periodically - and Suze never hesitated to contact us with a question / concern, whether about the property, or the dogs. We LIKE this, and if you do as well, we would encourage you to call Suze for a consult in your home. When we return home, everything is in order, and our dogs are happy. We realistically couldn't ask for more from Suze & Badger Mountain Pet Care.

Suze with Badger Mountain Pet Care has taken care of my cats multiple times while I have been away!…read more She spends a lot of time with them and they seem a lot happier in her care than they do when I leave them to their own devices. Super reliable, personable, and she always leaves me a note about how my pets did while I was gone. Highly recommend!

They have my daughter's dog. My daughter passed away in November 20 23. She was 16 years old…read more That's her in the picture with her dog. We've had a pest issue going on for almost a year now we've had six different pest companies come out been told multiple different things. I'm so frustrated and fed up That I had to get my daughter's dog out of the house because I felt like she's suffering because what's going on in here I'm trying to handle everything on my own. I was hurt on a job in 21 so this is all just a lot for me to handle Kind people have stepped into help out and they've been a godsend. This is one of the places and they're gonna take really good care of her. She's the closest thing that I have left to my daughter.

I've boarded my dog 3x in the last 2 months (2 one night stays and 1 full week). The most important…read morething is that my dog seems to enjoy his stay! He's never excitedly run inside a place I've boarded him before. They've also been very helpful in testing out suites vs. regular kennel (and they offered to try out the regular kennel (cheaper option) when I originally requested the suite). The staff also remember his allergies when I check in and reconfirm what they can/cant give him without my prompting. He also refuses to eat often, and he has had no problems eating there after a little coaxing with treats the first time he stayed. I feel like they actually take some time to get to know the dogs and enjoy taking care of animals. We will always be going to bnb even if it's a 30 minute drive away.

This is the first time I boarded our dog and he is 7 years old. Hailey and Mylie took excellent…read morecare of him. They fed and medicated him on his schedule and sent me pictures of his activities. I was really nervous about leaving him but he did great thanks to their loving care.

Took really good care of both my dogs. Sent me videos and pictures without asking. My dogs get…read moreexcited when we pull in so I know they are in good hands.

My dog was a nightmare to walk before taking him to Sit Means Sit. He would pull uncontrollably…read moreand forget about it if we saw another dog on the walk. Even passing a fenced yard with a dog in the back was horrible. After 3 weeks with Sit Means Sit I was able to start walking him around the neighborhood. No more pulling! We have been in the program for 5 weeks now and it's been a life saver! Dakota was our day train trainer and he did amazing work with Max! Thank you Sit Means Sit!

My wife and I have known Steve for a few years now. 3 of our daughters dogs have been trained at…read moreSit Means Sit in Kennewick. Over the years, Steve has really grown his business, adding more trainers and a nice, large new space adjacent to their original location. Based on our experience, they have grown because they do a great job. Steve and all of the trainers obviously care about their customers dogs and providing a very high level of customer service. We recently started taking our own new pup to Sit Means Sit and have had an amazing experience. They encourage questions, and give thorough, well thought out answers. They make it very clear that they want your dog to succeed, and be a confident, well-behaved part of your family. The facility is extremely nice, and everything about the training is fun for the dogs and their owners. Having a well behaved dog is a joy. I highly recommend Sit Means Sit in Kennewick to anyone, regardless of the age of your dog. Take advantage of their free consultation and see for yourself.

Love, love, love Paws to Play and staff. The staff are wonderful and my dogs love going. Under Ami,…read morethe staff make my dogs feel safe and relaxed. My one pup, little (very little) was a rescue and had lots of anxiety about new things. She literally jumps into their arms when we take her. The big dog, very big, started going to daycare as a 6 month old. She grew up at paws to play and had her share of accidents...she was a goofy pup that ran into things when she played. The staff took such good care of her and helped her grow into a well behaved, loving adult dog. Since we work at home, Paws to Play has allowed us to work and keep the doggies happy and exercised! THANK YOU!

My experience with Paws to Play has been terrible. I originally called to schedule and find out the…read morerequirements for my 1yr old lab/retriever mix to come occasionally for daycare when I am in town for work. She loves the dog park and any chance she gets to play with other dogs, so we felt daycare would be a great option for her during long work days. Paws to Play told me to schedule my dog for a fecal test and then to let them know when I did that and they would get me scheduled for the daycare introduction. I was also told often times, they are able to schedule intros "day of." The next day I submitted a sample for my dogs fecal test and then called Paws to Play back to set up an intro date. I then was told they wouldn't schedule the intro until they received my dogs results. So already, they contradicted them selves. Once I sent over her fecal test results, I called again to schedule the intro. My call was not returned, and instead I was sent an email from Ame giving me no options but one intro date and time on a Tuesday, which also happened to be over a week from the date I submitted the test results. I told her I was not able to do that date and she gave me a Friday date instead (almost 2 weeks from when I submitted the results). I agreed for that appointment and asked for them to please let me know if there were any cancellations earlier and I would try to make it work. She advised me there would not be any cancellations and she would keep me on the Friday appointment. I'm not sure how Ame could have told the future, but I agreed. A few days before our intro appointment I was schedule for a work meetingfrom 9-10am. Our intro was schedule for 9:30am. I called asking if it were possible to adjust our appointment to 10am, and specifically asked for a call back. Again, I was not called back and received another email from Ame stating that was not possible and that they would just need to cancel the appointment all together. I responded saying I would arrange for a family member to bring my dog at 9:30 and I would be picking her up after. The day of the intro came and my mother took my dog to the appointment. My dog is afraid of the vet after her spay surgeries, and upon arriving at the daycare she obviously assumed she was going to the "vet." She slipped out of her leash and ran to the car. Paws to Play then informed my mother they would not be able to take my dog for an intro because she "had too much anxiety." My mother informed them that once my dog went inside and realized she was at daycare with other dogs, and this was not the vet, she would be perfectly okay. Paws to Play again said no and continued by telling my mother how anxious my dog was and how it would take "45 minutes to calm her down" should she be allowed to come inside. They stated I would need to schedule some "meet and greets" which would include my dog sitting in the lobby for 10 mins multiple times while someone comes out and pets her and gives her treats. They told my mother they would give me a call. Later that day I again did NOT receive a call, and instead Ame emailed me to tell me they had issues with my dog, she was "under too much stress," and I would need to schedule the meet and greets. I declined. Overall, every single interaction I have had with Paws to Play was ridiculous. It's also extremely unprofessional that I couldn't even get a call back any of the times I reached out a left a message, and instead they chose to email me, despite specifically asking for call backs. What poor business etiquette. You would think individuals who work with dogs daily would be skilled enough to recognize dogs have fears just as humans do, and would allow for a dog to come into their appointment for the opportunity to see daycare is not the vet. And lastly, please don't tell people scheduling is likely to happen "same day" if you are going to schedule them weeks out, and then be so readily willing to cancel their appointment all together when they request a time adjustment.

Queensgate Kennel is what heaven must be like, not only heaven for our dog but for owners as well…read more Our puppy is so excited to go to day care everyday, he whines when the stoplight turns red on our way to Queensgate Kennel, and coming home to a tired puppy has been a godsend. Our pup has been boarding and going to day care here for the past 9 months and we could not be more pleased with our experience. With a rambunctious little puppy, we found it hard for him to get his energy out while we were at work all day. Day care provides a constructive way for him to get his daily exercise. The owners Brandon and Dave have been so helpful in teaching us and keeping us informed on our puppy's behaviors. They are always so nice and friendly and willing to help us with training. By sending our dog to Queensgate Kennel, it has made home life so much easier. Our dog is leaning how to social with a variety of dogs, listen to new commands, and appropriate behaviors as he continues to grow. I have recommended Queensgate Kennel to coworkers, and would highly recommend it to anyone looking for a place to send their puppy to daycare/boarding.

We have used Queensgate many times over the last 10 years for two different dogs. Our first dog…read morewas happy to go in and happy coming out. The dog we currently have is pretty difficult to please. She doesn't like much if she isn't;t with her family. She does really well at this kennel. Brendan knows her and lets her hang out with the smaller dogs (she's medium sized). She doesn't bother anyone and they don't bother her. She is in good spirits when we pick her up. We will continue to use Queensgate as long as we have a dog.

The Ma'am who helped us or running the business was super sweet, straight to the point, and very…read morecommunicative!! My babies came back happy and ready to play!

Kano's came to groom our cat Remus this morning, who had several mats on his chest and his hair was…read morejust SO long and out of control. She did SO good with our boy and he looks so handsome. He already looks more comfortable and happy in his "skin"