Great company! Went above and beyond to make sure the job was done well and that the job was done…read moreright. They took extra care not to damage our yard and to put everything back as close as they could given all the work that needed done. Chris and his team were fantastic. Highly recommend!!

Just bought a house and Jake came out to quote me for an egress window in the basement. He caught a…read morestructural issue I wasn't aware of that. The sellers had covered with furniture when we did our inspection. He was able to give me a quote super quick and told me exactly what I needed to do to fix it. They're a little higher in price than some people, but they seemed very knowledgeable and thorough

Got an appointment the next day. It was for the estimate, but he was able to fix it the same day.read more

From the owner: Reliable Basement and Drain, a Veteran owned and operated company since 1999, has completed over…read more100,000 projects in Northeast Ohio. We service North Royalton, OH, Cleveland, OH, North Olmsted, Elyria, Amherst, Vermilion, Westlake, Huron, and the surrounding areas with Basement Waterproofing, Foundation Repair, Drain Cleaning, Plumbing, and Water Heaters. We are a One Stop Shop for all your plumbing and basement waterproofing needs. We do not hire sub-contractors, and our technicians are vetted and certified professionals. Contact us today to schedule your service or a free estimate.

We were contacted by a manager after leaving our review. They were apologetic and heard us out on…read moreour concerns. A follow-up was ultimately scheduled and we were promised this person would be more competent. Two area managers showed up and fit the bill. They did a thorough job with the benchmarking and took the time to answer questions, restoring the peace of mind we originally set out to purchase.

Subject: Request for Immediate Resolution of Basement Waterproofing Failure and Resulting Damages…read more To Doug Secrest My name is Jason E. Charles. I am requesting a call back at your earliest convenience so that we can work through a matter of increasing concern regarding the waterproofing work performed on my property. Approximately five years ago, I contracted The Basement Guys to waterproof my basement. Shortly thereafter, I encountered an issue near the oil tank carrier -- an area that was not waterproofed during the initial service. Once the oil tank was moved, that area was subsequently waterproofed. For the next five years, the system appeared to function as expected. However, on June 19th of this year, following significant rainfall, the system began to leak. I contacted The Basement Guys using the phone number listed on my original contract. That call directed me to your company, Ohio Basement Authority. I spoke with a representative who located my information and scheduled a technician to visit the property, which I greatly appreciated. During the inspection, I showed the technician video evidence of water pouring into the basement during the rain. After reviewing the footage and inspecting the installation, the technician informed me that the system had been improperly installed and needed to be redone. He contacted your internal team and advised me that someone would reach out within 24 hours to schedule the repair. Approximately 45 minutes after the technician left my home, the basement wall collapsed. I immediately contacted the technician, who returned promptly and installed temporary supports. He reiterated that the collapse was caused by the improper installation of the original waterproofing system. In the days that followed, I spoke with Marc, who I understand to be the General Manager of your Twinsburg office. He sent out your concrete mason, Aaron, who provided a quote for repairing the wall. Later that day, Marc arrived and performed his own inspection. After cutting open the wall plastic and examining behind it, he concluded that no track system had been installed on 90% of the original basement area -- only around the oil tank, where work had been completed later. The lack of a track system, and the concrete pinching the plastic against the wall, prevented water from draining properly, effectively trapping it behind the walls. Over the years, my children had playfully pushed against the wall during rainstorms and noticed it moved like a waterbed -- not realizing that this indicated a serious issue. We never experienced any visible leaks until the event six weeks ago, which prompted me to contact your office. I have since consulted my own contractors, your technician, and your mason, Aaron. All parties have confirmed that the failure occurred due to hydrostatic pressure building behind the wall because the improperly installed system did not allow water to drain. This ultimately caused the wall to collapse. Over the past six weeks, I have continued to work with Marc. He has repeatedly promised, via text message, that your company would cover the cost of repairs and reimburse me for damages. I have retained all communications. My attorney has advised me that those text messages constitute a binding written agreement. As of today, those assurances have not been fulfilled, and Marc is now in breach of that contract. At this point, I am simply seeking a fair resolution and would prefer to resolve this matter amicably and outside of litigation. If, however, I do not receive a timely and appropriate response, I am fully prepared to move forward with the legal action that has already been initiated. Sincerely, Jason E. Charles

Waterproofed the house very good job. Nothing wrong with it. Employees were very nice. Did…read moreeverything that was asked in a reasonable price.

on Call Waterproofing was one of the 10 companies that I interviewed and immediately I knew I…read morewanted to hire them, but being a single female with not a lot of knowledge in this field I called my brother to let him know what all the estimates were and he said to me do not call anyone till you call on call Waterproofing They are top-notch company and I said that's exactly who I wanted to hire and let me tell you they did not disappoint. Frank has it down to a system. They keep you up-to-date when they will be there. They are prompt. They are orderly. They are so professional you never even know any type of construction was going on in your property because it was so meticulous. my neighbor even came over and said who was that company they were like soldiers everyperson had a roll and everyone knew what to do. It was so orderly and perfect. thank you so much. I am so thrilled to finally have a dry basement if you are looking to hire a contractor ,do not hesitate!!! call Frank!

Upfront & truthful about the project, no bull and did a great job resealing our driveway. Even had…read moresome great conversation about bowling which my mother loves.

From the owner: Expert Waterproofing & Construction Services You Can Trust…read more Looking for reliable, high-quality exterior and structural solutions? We specialize in: Waterproofing & Drainage – Protect your property from water damage with proven solutions. Excavation & Foundation Repairs – Safe, efficient digging and solid foundation restoration. Concrete & Masonry Work – Durable, professional finishes built to last. Asphalt Paving & Sealcoating – Smooth, long-lasting surfaces for driveways and parking lots. Tuckpointing – Restore the strength and beauty of your brickwork. With years of hands-on experience and a commitment to craftsmanship, we deliver long-term results and peace of mind. Whether it’s a small repair or a large-scale project, we're the team to call. Contact us today for a free estimate!

Very professional and attentive company. We had received 4 other quotes from waterproofing…read morecompanies before working with Rick at Precision Waterproofing. Rick was able to come to our home and work with my wife on assessing our needs and provided us a quote very quickly on what would need to be performed and how much it would cost. For our situation we only had water coming in very specific areas in the basement so he suggested we should target that half of the home instead of needing to pay for the entire home to be waterproofed as it would not be necessary unless we had water problems everywhere. The other 4 companies tried to use scare tactics and high pressure sales in order to push us into digging up the entire home, installing air filters for no reason, and other questionable "fixes." Rick provided the quote, a reasonable timeline in which the work would be performed, an outline of what work was being done and they even talked with our neighbors to explain they would be working on our house and requested access to their driveway in order to reach one side of the house. Precision put down wooden planks in order to not damage or dirty up the neighbors driveway as they like to keep it very clean on a regular basis. The work was performed during the day while the wife and I were at work and Rick and his crew took pictures and documented what issues we had that caused the water intrusion into our home, as well as showed us how they resolved them. Replaced the footers, patched any cracks in the walls, backfilled the areas that were dug out. He even helped us by removing an old cement sidewalk at no extra cost since it was in the way of the project. Working with Rick was overall very enjoyable and reasonable, he was easy to reach and communicate with,calls, texts, emails, guarantees and warranties the work performed, and was priced very fairly for actual waterproofing (not water management system) We recommend this company to anyone in the Ohio / Cleveland area with any water issues.

From the owner: Full service basement waterproofing company offering all methods and alternativesread more

Work was good . Was a lot of playing around. Workers got complacent. Did not check the working…read morecapabilities of the sump pumps in the crocks they put in. I got up the morning after and was water in my basement again. Spent 13000.00 they finished and I have water in my basement again . I called complain. Get a call 3 hours after they open and say we will come out and fix it. I said you should have done your job when you were here. You don't have a check list ? I said I fixed your screw up already wasn't waiting for more water in my basement. They added drain pipes into the crocks and reinstalled my sump pumps without checking to see it everything worked. The drain pipes they added held my floats down and not letting the pumps to turn on . Was not happy .

I just had yearly maintenance done today on my pumps by pioneer basement/geek…read moreservice techs Fredo and Rick. Awesome job guys. They were very professional and courteous. I highly recommend Pioneer Basement and their techs.

We had some concerns about cracks in the basement walls and called on OSW for a warranty…read moreinspection. Ron was great and flagged 5 specific areas his team would come out to repair. Service was scheduled a few months later and they came out on Oct. 21st to do the work. I was surprised there wasn't an excavator, but the four man crew dug out the ground with hand shovels. Didn't matter much, they installed their barriers, topped with their tar compound and filled the holes back up. They showed me what was going on and explained the what/why as they went and left me very pleased. It's been less than a month, but haven't had an issue yet. So far, happy to report I don't expect that to change much either. We would absolutely recommend them to our neighbors, friends and family.

My review is make sure you ask more questions. I got my crawlspace encapsulated. We talked about…read morean added benefit is radon not getting in if there is any. Also, that it would prevent the mold stuff getting into my furnace in the crawlspace. But, I did not hear that they don't encapsulate the interior walls and more importantly that they leave the inside part of the floor uncovered. Common sense is that if the entire floor is not covered there can still be mold and radon. I'm just disappointed in the service and a supervisor did come out and that this is how they do it.

I wish I could give more than 5 stars to B-Dry System for the service they provided. During the…read moreheavy rains I had some basement flooding despite my sump pump which stopped running. To try to prevent any further flooding, I contacted one of the well-known basement waterproofing companies in the area; they said they could not get anyone out for about 1 1/2 months and that was just to give an estimate. I then contacted B-Dry and after they got some basic information the nice woman asked if my system was from them; I said that I did not know since it was installed prior to my purchase of the house. She went and checked their records and informed me that it was installed by B-Dry in 1980 and therefore was still under warranty. At this point she scheduled me for service a couple of days later and asked if I wanted a copy of the documents. On the following Monday service technician arrived on time; he was knowledgeable and helpful. After a quick inspection he determined that the issue was that the plug for the sump pump was loose due to the adapter, so I taped it to the drainpipe and the pump has been working without issue since them. The whole service call was efficient and ended up being no charge. They also provided me with a complete copy of the documents and warranty for the system. I respect how B-Dry handled this issue; they went above and beyond for a system they installed 53 years ago. They did not take advantage of the fact that I didn't know they had installed the system. B-Dry would be my choice if I needed a basement waterproofing system and I would recommend you use them if you have any flooding issues.

Such fantastic people…read more When our basement flooded, we called and someone was out that night. The following day, they had the entire basement dug up and the water proofing done. The crew walked me through everything and explained what to expect over the next 30 days. Yay, for good people!

Wise Waterproofing did an amazing job with my basement! I was having trouble with two drains in my…read morebasement not working. They installed 2 new drains, waterproofed the walls of my basement and installed a battery backup sump pump. They arrived on time, worked very hard and did ALL this work in 4 days! They kept me well informed in their work, everyone was very polite and professional and did a very thorough job with their work. They even waterproofed under my stairs and under my porch where water damage had occurred. They cleaned everything up. EXCELLENT company- I was happy I found them and I would HIGHLY recommend them to anyone!!

From the owner: Akron, Ohio based basement waterproofing company providing full basement waterproofing systems,…read moresump pumps, downspouts, foundation repair, french drains & more. Contact Wise Waterproofing today for the most reliable, affordable and professional service in NE Ohio!