All went well with this company---- from the estimator who initially came out to the final installment.

After posting my initial review, the company reached out and agreed to renew the expired permit and complete the final inspection with the city. This time, they properly handled the coordination with the city permit office. The inspection was completed and passed, and the permit has now been closed out -- despite the original delay. read more

They were originally hard to deal with but when the tech came out he did a fantastic job. I give the office employees a negative 5 and the service man a 10. I would use again because of their service tecs but their office people have zero skills and need to be trained read more

Update (7/4/2024): In response to MGAG, I don't consider 8 months to be a "very long time" for a fence, they did manage to submit to my HOA and were rejected, resulting in me doing it all over, and I did receive a text about material delivery but again, how is blocking garage(s) acceptable? Regarding warranty, how can MGAG replace all nails, as all are bleeding? Why should I have problems with bleeding nails in an 8-month "very" old fence? My sentiments are summarized in the email which I just now attached. Rating dropped to 1-star. read more

My Garage And Gates - This is the properly stained fence of a neighbor which I requested verbally and in writing that MGAG match. - Garage Door Services Near Me - Cypress, Texas

Our HOA hired them to do a large fence. We liked the project manager, Steve Wichlin, because he was very clear about what needed to happen and had mastered the many details and was able to get them out of the way. We signed the contract, and then the new owner who had come back from abroad returned and called us asking for a 20% increase, after we had a signed contract for a month. Naturally this made everyone nervous and we released them from the contract and did not re-sign. read more

Many thanks to Tai and the team for their professional approach and attention to every detail. I wouldn't say I liked to cut corners with this project, and Tai's consultations helped me to select the optimal options for my situation. He explained everything in detail and gave beneficial recommendations. It greatly contrasted with many other companies I evaluated for this project. This company proved to be the best. The quote was good, the project was prompt, and the construction site was in ideal condition. The main thing is that the gates look exactly as I planned in the sketches, and every part of my technical specification is completed. Before this review, we have already used the gates for a couple of months - all is ok. I already had some support over the phone - they quickly responded and helped with my questions. It looks that all will be fine in the future, plus the gate operators they installed have a 7-year warranty. We have many compliments from our neighbors. They also asked for the contacts of the company. Of course, I recommended My Garage And Gates and Tai. We also will use their services in the future. Great company. read more

My Garage And Gates - Garage Door Services Near Me - Cypress, Texas

I requested Garage and Gates to send a technician out to see why my iron gate was not working. He failed to show up. Three days later, someone called me to reschedule. Since the company requires a $150 payment before sending someone out for a diagnosis, I had already paid them through Zelle. I was told that a second technician would be at my home at 1:00. He again failed. When I called the company, the woman answering the phone, said a technician would be there at 1:00. He did not show up. When I again called around 1:30, she checked with the technician who said he would be there in an hour. He finally showed up two hours late. After he arrived, he failed to let me know he had come. (The manager later informed me they instruct their technicians not to speak to homeowners). The manager then sent me a quote for $1,500 to install a new gate arm, but agreed, after I had to inquire, to reduce that amount by the $150 diagnosis fee, to $1,350. I then called two other highly rated gate repair companies who quoted me $1,000 to do the same repair. Perhaps this company has done excellent work in the past, but from my experience, they seemed stressed, overworked, forgetful, and over priced. I would never use them again. read more

To provide an update: The project manager just called after learning about the review and was genuinely asking questions to better understand my frustration and try to resolve the situation. I really appreciate that he made the effort to reach out. It's possible my experience could be the exception to the rule (as they have pretty overwhelming positive reviews). My recommendation would be if you're going to work with them be as specific as possible about what you want, communicate clearly, and actively monitor the project the whole way through. I will say they remained professional throughout the process and even after my original review they were still working to make it right. That's not something you find every day. Grateful for a beautiful fence. read more

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Not happy at first when they installed a motor that was not powerful enough to open/close my heavy gate. They replaced the motor but then the gate slammed against the fence when it opened. The first guy they sent was clueless but after $3500 I stayed on it. On the third time, they sent a young man whose name i do not remember and he was on it. Got it fixed and got it fixed the first time he looked at it. He was polite, professional and apologetic. Give that yound man a raise. At any rate, we had a rough start but the point is they stayed on it until it was right and has been working perfectly ever since. I recommend MGAG highly. read more

Responds quickly and does a very professional job. They installed a double driveway gate opener and ot has worked very well. Then yesterday it stopped in the open position. I have two dogs who would have gotten out so we left them indoors. I called to request service and explained the dog issue and they arrived in about 2 hours. They diagnosed the problem and fixed it, even though it was more complex than expected. They even fixed a problem at my request on another gate that they had not installed. Highly recommended. read more

Update: I don't normally write reviews, never in my life have I written a second or updated one but that's how angry I am at this company. It's been 3.5 months since the nightmare that was my fence install. The paint on the metal is chipping off and there is rust forming in multiple places. The lock they badly installed that was catching now doesn't work properly at all. Multiple neighbors have made comments about my upside down 8, I've got screws so rusted I can't tighten them properly to the wood. I'm now having to look for another fence company to redo the entire thing. Thinking about taking Ty and his crew to court. Save yourself the pain and financial losses and find another company to work with. original review: From start to finish my experience with this company was a complete nightmare. Multiple promises that went unfulfilled, when they did show up to work it was always after 230 in the afternoon. The overall product looks very pretty but wasn't what I originally asked for. One of my door numbers is upside down. The workers trespassed onto my neighbors land after they were told multiple times they couldn't walk onto his lot. Not only did they trespass but they damage his property too. Communication was nonexistent, the office girl and "project managers" clearly didn't talk to each other and said/promised different things. When the owner Finally came out to talk about the project he gave me every excuse in the book as to why things were done the way they were and churched it up very well, nothing was their fault. Big talk about cost and how much work goes into it all. The guy straight up lied to my face and told me the metal was all powder coated but it's not, the mental is painted and already has chips and scuff/pealing marks on it less than 5 days after install. I got two other quotes for fences that were $1300-1700 cheaper than my garage and gates but I went with them because I thought their product was superior and I was told I would have an English speaker on the project which was another lie. I sadly couldn't communicate with the guys they sent out to my house and spent half the first day going back and forth over my iPhones for translations. They charged me $600 for a $183 lock that doesn't work properly. If it hadn't been for the 50% deposit I would have canceled the entire project and switched to another fencing company when they failed to show up five days in a row after promising they would. The overall project may look pretty but it definitely isn't worth 6k, I could have gotten the same then for less without all the headaches. read more

I called them on Monday. They responded on Tuesday and asked for pictures which I sent right away. I got an estimate and accepted it. Someone was out on Thursday to check for underground lines. They came on Friday and did the work replacing the rusted out supports around my gates and the rusted hinges. Their work looks great and has held up. read more

They built us a beautiful metal fence, driveway gate and handrails, on time and on budget. Highly recommend!

The gate operates as smoothly as the transaction! All we wanted was to get our gate moving again. We ended up with an amazing upgrade from our old model professionally installed at a price that can't be beat! Freddie was patient with me teaching me about all the new features. We love it! read more

Totally professional company with quality workmanship. I had the pleasure of working with Lorin to explore several options until I was comfortable with the design and cost. Once we had sign contract & measures taken, the job was executed in a speedy timeframe. Couldn't be happier with my new security gate n patio rail. read more

I called to have a garage door spring replaced. They were I line with others and quite timely in coming to give a free estimate. They suggested that both be replaced, which I had planned on doing. They inspected my opener and door and said that though older (20yrs that I know of) all was still operating sufficiently. I appreciate the fact that they didn't try to sell me more than I needed and that their customer service is exceptional. I would definitely recommend and would consider them to replace my fence. read more

Did a fabulous job, with response time and the iron metal gate/fence. Very impressed with the team.

Extremely professional and knowledgeable. Worked hard on getting things close to my budget. Just waiting on my husband to pull the trigger.

While I didn't have any actual work done by My Garage & Gates, the response time and communication by Tai was awesome! He came out to my home quickly and was very honest and didn't try to oversell me anything other than what I asked for in his estimate. He gave me a follow up call just to see if I had any questions. Never did he seem pushy and didn't mind all the questions I had. read more

After feeling let down by our Management Cie, my fellow HOA members and I took matters into our own hands to find a professional gate company that would help us solve the many issues we were having with our out-of-order entry system and problematic entry gate. My Garage And Gates stood out from the start with very quick responsiveness, professionalism, knowledge, efficiency and great customer service. Tai arrived a few hours after we contacted My Garage And Gates and called Liron and a tech on the spot. They reviewed all our concerns, diagnosed our many problems correctly and gave us the solutions that same day. They also presented us with 3 different options/quotes to replace our entry box. Special thanks to Liron who was the definition of excellent customer service throughout our experience with this company! We picked a cloud-based entry system that is more complicated to install than a regular one as it requires internet at the gate/a phone line etc... Liron walked us through all the installation process and always answered within minutes to the many questions I had (even on Sundays... sorry about that). Work on the gate started a day earlier than scheduled. Had it not been for a tropical depression that week, it would have started even sooner. Our new entry system makes us feel like we've entered the 21st century and all our residents seem to appreciate it. I do not know what's not to love about My Garage And Gates! It's an easy 5 star rating for us! read more

Highly recommend My Garage & Gates. I reached out for a bid on a new fence on Thursday and they came by on Friday to quote the job. They were the lowest bid and were able to build the fence on Tuesday. The work was excellent and will be using them again in the future. read more

Great service, responded quickly via Angie's List. Very professional and worked with us quickly as we are moving and were under a time crunch. The guys did a great job replacing garage door frames...highly recommend them. read more