5/25/22 UPDATE - Michael and I had a very productive phone call about the issue. He helped clear…read moreup the misunderstanding, and then worked with me on finding a path forward. Matthew came today and performed the removal/reattachment work at no charge. I'm very appreciative of how they helped get this issue resolved! They helped turn an unfortunate situation around and. Nice work, and thank you! We added a bathroom in 2016 and our contractor selected Image Glassworks for the shower door work. Initially we were really impressed with the customer service, the look, and quality. Then in 2020 I reached out to ask for some help with the shower door no longer closing as it should and the frame pulling away from the wall (see photos). They got right back to me with a quote, suggesting a complete removal and reattachment. A bit expensive and I didn't understand why the frame would pull away from the wall like that, but I was prepared to pay to get this taken care of. Then COVID happened and we were no longer in a position to do the work. I reached out again in 2021 when our circumstances had changed and when the problem with the frame and door had gotten so bad that the door wouldn't close at all. I tried over the course of more than a month to get them to help (multiple phone calls, promised return calls that never happened, and emails to both Michael and Matthew that were not replied to) but they ghosted me, and now I am stuck with a shower door that I have to wedge closed. Very impressed with their initial work but very disappointed in their after-sales service.

Like others, my initial experience was good. Crack in double glazed window - paid over $600 for…read moreglass replacement (which seemed excessive, but I needed it done quickly and included window removal and reinstall). No issues and looked good when done. Cold weather came and there was condensation, then when weather cooled further, ice, on the glass, inside the house. I had never had this issue before, nor was it ever seen with the "partner" window (they are a pair on either side of a bay window), so I tried to get it resolved. Months of back and forth later, someone came out and caulked the exterior of the glass (2 visits). No other visits, discussion, or attempt to remedy e.g. check on vacuum seal or anything else. First cold weather snap, condensation inside again. Emails after this point ignored, always "in a meeting" when I call, calls not returned. Michael finally left a voicemail that it must be the frame, which is not what they deal with, so nothing more to be done and has since ghosted me. I sent photos showing they replaced the metal interior frame between the panes (no idea why), so it's not just the glass they dealt with and they removed and reinstalled that as part of the repair. I have called twice since then, but no response 3 days later. 12 months of aggravation and no resolution. They just abdicate responsibility and have no interest in resolving the issue that occurred while the window was being repaired. I definitely don't recommend this business.

Unprofessional people, unprofessional results. Had to call in Blackdog Builders to fix their mess.read more

Oasis Shower Doors are the best. Their showroom is first rate and their sales people are…read moreincredibly knowledgeable and helpful. Communications were quickly answered. The installation site is first templated and alas there is a 5-week lead time on the glass. Installation of the glass took less than 2 hours and the quality of materials and workmanship are first rate. I would highly recommend this company.

Excellent service on our broken patio door glass. Sam came and measured and they expedited the…read moreglass, couldn't be happier!

I heard about "The Glass Doctor of Middleton" on Facebook and I was blown away by the quality of…read moretheir shower doors. They install a variety of styles that all look very chic and modern. When it came time for a new shower door installation I knew just who to call. The team at Glass Doctor was efficient in coming out to give me an estimate and discuss the pros and cons of different style designs. I found the cost to be more than reasonable and I couldn't be more pleased with the result! (And, they come with a lifetime warrantee... how can you beat that?!)

Needed the sun roof glass replaced on my vehicle, referred by another glass co. that did my…read morewindshield repair. Excellent communication through all stages of the order and work, after insurance claim was sent to the broker company that American in Danvers works with. Great people in the office, fast and great quality work on the new sun roof glass. Great to support a local business.

Third place I tried for 2 pieces of glass for kitchen cabinets. Their price was 1/4 the quotes I…read morereceived from 2 other glass stores.

Billy (one of the workers) was very rude to me and my family. I am pretty sure he came in…read moreintoxicated and took a very long time installing my windows. He was also using very trashy language while installing the windows. I have had my windows installed by this company before, by Jason senior and his son Jason the second. They were very respectful and installed the windows quickly. I am disappointed this time was different.

Did a custom mirror in a built in for my home. Great guys and followed up with me in a timely…read moremanner!

Great service and product. James and Jason did a wonderful job on installation of shower door unit…read more Highly recommended!

My experience with Beverly Glass was fantastic! My phone call was taken immediately, instant setup…read moreof estimate appointment and prompt arrival of technician . Work completed as promised in a timely manner - I am very happy with the jobs completed: kitchen window replacement and glass replacement of sidelight and back door. Highly recommend this business !

Excellent service all around! Installers were very detailed oriented which is nice to see. Hit…read morerecommend!

Accurate Glass provides exceptional quality and Professional Service! They were so helpful and…read morefriendly when I asked for a quote and they even camequote, out to get the exact measurements needed. The glass they provide is superior in every way and their installation services are TOP-NOTCH! They're THE BEST! They get an easy 5 STARS!came