1. My Gym

    1. My Gym

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    Commack, NY

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    My Gym

    5.0 (1 review)
    Closed 9:00 am - 5:30 pm

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    Urban Air Trampoline and Adventure Park - Food at birthday party.

    Urban Air Trampoline and Adventure Park

    (34 reviews)

    David, the manager was so helpful figuring out membership pass and the diff options so my children…read morecould play unlimited again! He was so friendly and kind. Helping us continue play pass for the day. David is always is so courteous & wonderful everytime we see him. It was greatly appreciated! And If you're looking for an amazing place for your child's birthday ... URBAN AIR DIX HILLS DOES THE BEST PARTIES!!!! Thank you David!!!

    We visited as guests for a birthday party. The facility is spacious with lots of fun activities,…read moreand the kids had a great time overall. However, I think the staff need better training and more consistent supervision. The ball pit is about 3 feet deep, which can be difficult for younger toddlers to climb out of. I witnessed a mother ask a staff member for help because her toddler was stuck. Instead of assisting, the staff member simply stepped into the ball pit and asked the toddler if they could climb out. The child was clearly unable to, which was the reason the mother had asked for help in the first place. In the end, the mother had to climb into the ball pit herself to get her child. Then at the race car track, staff allowed toddlers who were below the recommended height to ride. I personally didn't think this was a major safety concern since the cars have seat belts. However, after one toddler had started riding, the staff asked the child's mother to remove them because they couldn't drive properly. I understand that other children were waiting (including mine), but if staff decide to allow younger children to participate, they should let them enjoy the full experience unless the parent chooses to end it early. The most disappointing experience happened at the Sky Rider attraction. Children under the height requirement were being allowed to ride, but when it was my son's turn, he was stopped and told he was too small. The child in front of him was visibly shorter and had already been allowed to ride several times. Naturally, my son was very upset. I spoke with the staff member to understand why the rules were applied differently. His response was that after he made the comments, he let my son ride once, but "he got sour and ran away." That comment was unnecessary and unprofessional. My son is on the spectrum, and assumptions like that can be especially hurtful. More importantly, all children should be treated fairly. Overall, the playground itself is excellent and offers plenty for kids to enjoy. My biggest concern is the lack of professionalism in some staff interactions.

    My Gym - kids_activities - Updated September 2026

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