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    My South Bus Tours

    1.0 (1 review)
    Open • 9:00 am - 5:00 pm

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    Jiffy Jeff Transportation - Yes we even go to beautiful Key Biscayne.

    Jiffy Jeff Transportation

    4.7(158 reviews)
    8.7 mi

    I've waited 6 months to write this review, mainly because I do not like to write negative reviews…read more But I feel compelled to write it because it started our vacation off in a very stressful manner. I wanted to hire a service to pick us up from the airport because we had never been to Fort Lauderdale and were not familiar with the area. We landed and after getting our luggage, I immediately contacted the driver. Only then was I told that our driver would not be meeting us in the baggage claim area, which is what I specifically requested. Looking back at our emails, I missed where the pickup was pointed out in the email, it's my fault that I didn't understand we would not be met in the baggage claim area, so that's on me. But I should have addressed it before our trip. I spoke with the driver, who had a very heavy accent and I had a lot of difficulty understanding him, which he sounded very annoyed about. He told us he could not pick us up in front of the arrival area and we had to go to the right at the end of the terminal. All we saw at the end of the terminal was an unlit area. This is exactly what I wanted to avoid. The pickup area had very little light. But we proceeded forward, picked a spot and I called the driver again. When he showed up and saw my mobility scooter, it seemed to make him very mad. I had specifically requested a van, just to accommodate our luggage and my scooter, and I had communicated to Jiffy Jeff I had a scooter. He was very rude and irritated and kept saying it was not going to fit (keep in mind, it was a VAN). It took me several minutes to explain that we could take the scooter apart to get it in the van. Finally, after I started disassembling my scooter, and he begrudgingly help load the parts in the van. As two women, I did not like getting into a van with a man who was visibly angry, but we did. My sister and I were very uncomfortable. On the drive, I tried asking him questions about the area, for example, "is that downtown Fort Lauderdale?" And he said "That's not where we're going." I said, "I understand, but I just want to know if that is downtown." Again he snapped at me saying "that's not where we're going." We spent $160 (including the $30 tip we we begrudgingly gave him) to go from Fort Lauderdale Airport to the Hilton by the cruise port, which is 4 miles and about a 15 minute drive. It was NOT worth it. Needless to say, I will NOT be using this company again and will just take an Uber XL.

    Just would like to say KUDO'S to Jiffy Jeff transportation.!! We set up for him to get us at Miami…read morehotel bring us to the port and return us to the airport after our cruise. They are so professional and both drivers we were transported by were so friendly and professional! Contacted us in regards to getting us and where they would be We are from upstate New York and will definitely refer him to all. And will also use again when down there Thanks you for taking the worry out of getting to and from the port

    Photos
    Jiffy Jeff Transportation - Clean and waxed ready for sone work.

    Clean and waxed ready for sone work.

    Jiffy Jeff Transportation
    Jiffy Jeff Transportation - These luxury Mercedes Benz Sprinter vans has 14 seats with plenty of room for luggage.

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    These luxury Mercedes Benz Sprinter vans has 14 seats with plenty of room for luggage.

    A Family Limousine & Coaches - 2019 50 PASSENGER COACH BUS

    A Family Limousine & Coaches

    4.0(75 reviews)
    2.2 mi
    Family-owned & operated
    Established in 1999

    I don't typically write negative reviews. In fact, I make it a point to recognize businesses that…read morego above and beyond because I believe great service deserves to be celebrated. Unfortunately, this is one experience I cannot stay silent about. Our group recently spent over $8,000 to charter a bus for what should have been a memorable trip. Instead, it turned into one of the most disappointing customer service experiences I've ever had. From the moment we boarded, it was obvious the bus had not been properly cleaned. The floors were filthy, but even worse, the waste tank from the previous trip had never been emptied. Imagine being trapped on a bus for more than seven hours with the overwhelming smell of someone else's sewage. It was nauseating, embarrassing, and completely unacceptable. Instead of immediately correcting the problem, we were forced to spend our own money on air fresheners and cleaning products just to make the ride somewhat bearable. The driver showed little urgency because he wasn't sitting in the back where the smell was the strongest. It wasn't until passengers refused to get back on the bus that the owner finally instructed the driver to empty the waste tank. We hoped that would be the end of it. It wasn't. On the return trip, while driving through heavy rain, the roof began leaking onto passengers and their belongings. When the owner was contacted, rather than expressing concern, he claimed he reviewed the bus cameras and "didn't see" any leak. It's hard to understand how a camera could dismiss what an entire bus full of passengers witnessed firsthand. After spending thousands of dollars, we were left with a dirty bus, unbearable odors, a leaking roof, damaged belongings, and a level of customer service that made us feel like our concerns simply didn't matter. The only resolution offered? A discount on a future trip. Respectfully, no thank you. A company earns trust by how it responds when something goes wrong. In this case, there was no accountability, no genuine apology, and no meaningful effort to make things right. My advice to anyone considering this company is simple: be cautious. Businesses that require full payment upfront should still be held accountable for delivering the quality and professionalism they promised. Once they have your money, you shouldn't have to fight to receive the service you already paid for. I sincerely hope this review encourages the company to improve its standards so that no other family, school, or organization has to endure the experience we did.

    We were forced to ride on a bus filled with the overwhelming odor of urine and feces, creating an…read moreunhealthy and unacceptable environment for children, troop leaders, and parents. We chartered this company to transport two Girl Scout troops on a 7-8 hour trip, and unfortunately our experience was extremely disappointing. From the moment we boarded, there was an unpleasant odor on the bus. By our first stop, the smell had become overwhelming. The bus was filled with the odor of urine and feces, even though no one from our group had used the onboard restroom. The smell became so bad that passengers could not comfortably sit in the back of the bus. In an effort to make the trip bearable, we purchased bleach and air freshener ourselves. Troop leaders repeatedly sprayed disinfectant and air freshener before the children boarded. We also asked the driver to have the restroom emptied and cleaned, and parents even provided locations where the restroom could be serviced. The issue persisted throughout much of the trip. What was most disappointing was the response from the owner when we raised our concerns. We were told that the company was "a bus service, not a cleaning service." Cleanliness and sanitation should be a basic expectation when transporting passengers--especially children. Based on our experience, I would strongly recommend inspecting any bus thoroughly before departure. No group should have to endure hours of travel in those conditions. This version keeps the focus on documented facts, which tends to carry more weight with potential customers and is less likely to be challenged by the company.

    Photos
    A Family Limousine & Coaches - White Dodge Charger Stretch Limousine.

    White Dodge Charger Stretch Limousine.

    A Family Limousine & Coaches
    A Family Limousine & Coaches - Mercedes Benz Sprinter Limousine.

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    Mercedes Benz Sprinter Limousine.

    My South Bus Tours - buses - Updated September 2026

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