Useless. Made me pay for another visit to get all negative test results. Also scared me that I may have cancer or something very serious when I had a common infection. Highly recommend not going here read more

This place is a disaster. Wasted over 2 hours sitting there only to be turned away because they were short staffed, which they'd already known when they checked me in and had me fill out all of the paperwork. read more

This place is either a scam or just completely unorganized. I went in for a rapid Covid test and thought I would have the results in an hour. I had to go back to work, and the call came while I was in an important meeting. I called back using the number they gave me, as well as every other number I can find associated with mydoc in Philadelphia, and could not get anyone to pick up. You can't even leave a voicemail because it says the mailbox is full. I called fourteen times, and now they're closed so there's no chance. I needed the results for an event tomorrow and now I will not have them and I wasted $75. How do they not have a voicemail, or an email notification, or an online portal...or even the decency to call you twice if that's the only way you can get your results?? read more

The receptionists are great but the doctor and nurses gave so many microaggressions. I'm afraid to go back.

I was in Philly the week the Pope was due to visit. I strained a muscle so found this place on Google. It wasn't listed elsewhere. I discovered that this place was just opening to the public when I made my appointment on the phone. What I didn't realise that the place was so new it was a bit disorganized. There was no one ahead of me but even after completing all the necessary forms there was no one to see me. The doctor was busy telling some contractor about some installation. I didn't like his tone and after a few more minutes I decided to leave. I never saw a doctor here. I did spend about 25mins here before leaving for the airport. One thing to note. There are steps down to the basement level entrance. I didn't see a ramp so do check that with the front desk before coming. read more

myDoc's billing practices are basically a scam. They required $99 Covid test deposits even though they were in my insurance network (First Health). Then they billed the wrong insurance, and when it was rejected, they didn't bother to follow up with me. I had to hound JingJing Cai to get them to properly file the claim. My insurance immediately paid the negotiated rate of $93 that myDoc agreed to in its contract. myDoc did not refund any of the deposit for almost 3 months after receiving the insurance check - and JingJing is refusing to refund the difference between the $93 negotiated rate and the $99 deposit, which is a breach of their contract with First Health. My insurance company's grievance department is going to follow up to make them refund the deposits in full. These tests were in October and November 2020, it's June 2021, and I'm still fighting with myDoc. What a nightmare. read more

The actual urgent care service was fine, but billing is a nightmare. I went in May '21 for a Covid test and was told that I needed to put down a $85 deposit because I had a high deductible insurance plan (I did not). When my insurance covered the test and I had my EOB issued, it took two months of repeated calls and emails to get the deposit refunded. read more

They say they take just about any insurance, and checked my insurance card at check-in and gave me no reason to believe there would be any problem, but then my insurer denied the claim for being out-of-network. Despite my insurance company being very clear about the reason for denying the claim, the billing person tried to claim that the reason I was being billed is that I hadn't met a deductible. The thing is, my plan doesn't have a deductible. So she's either very bad at her job, or a liar. Ordinarily I try not to attribute to bad faith what can just as easily be explained by incompetence, but in this case, both I and my insurance company explained very clearly that a deductible was not the issue. Any reasonable business would be embarrassed by having misrepresented the insurance they take (assuming it was unintentional) and would eat the cost. But not myDoc's billing department: they sold it to debt collectors despite the charge being under dispute. The care I received from the doctor was just fine, but I would have found another place to go if I had known they didn't take my insurance. I would additionally note that putting patients in a position where they can't be sure--despite promises on the web site to take any insurance--whether they'll get a surprise bill later cannot possibly be good for business in the long run. read more

myDoc is fabulous! Have been going there for years, getting great treatment for UTIs and respiratory infections, TB testing for work, and COVID testing. Staff is always welcoming, efficient and very cooperative. it's a neighborhood jewel. read more

I live in Arizona and was at Penn med visiting my sister when I realized I was running out of my HBP meds and had no refills. I went there with hopes of them renewing them. From the beginning walking in I was welcomed, filled out the forms, saw the doctor, and had lab work done. Everyone from Brian at the front desk, to Vivienne Nguyen PA, to the awesome nurse ( can't remember his name) we're 100% wonderful. So today, here in Arizona I am meeting my new doctor for the first time and I called Mydoc to see if they could email me my lab results to take with me. Not only did Brian remember me, he asked how my sister was doing. Now that's a memory. I appreciate everything they did to get me through the last couple of days with my sister but even more, the kindness they showed me. Went to Walgreens later that day and got my meds refilled. Thank you so much. I would HIGHLY recommend them for your needs. Thanks from Arizona, Bobbie read more

Nurse was really nice Doctor was a jerk--didn't know what my condition was which is fine (even though the nurse knew what it was immediately) and was very condescending about it. I went in for IV fluids which they advertise all over that they have IV therapy. After waiting 40 minutes and describing the symptoms that I had already included in my appointment request, I was denied the IV therapy that's not even covered by insurance. I went to urgent care because other IV clinics do not have the correct nausea med I need. Really disappointed, not looking forward to this ER trip. read more

Friendly, clean and quick. Everyone here was nice, personable and kind. Went in for a finger injury... took less than 40 minutes with exam and x-rays and was given the x-ray results on a cd to take with me. read more

The waiting room is nice but it has to be considering that's where you spend most of your time. I came in as a walk-in because I wasn't feeling well and, with only one other person in the waiting room, I thought it wouldn't take that long... I have been waiting now for 47 minutes, paid $75, and still haven't been called into a patients room. Good thing they have comfortable couches- maybe I'll just take a nap. read more

Mycrook Urgent Care. These people aren't healthcare professionals they are disorganized, inefficient and fraudulently bill their patients. When I arrived it was as if they had never seen a patient before. Go to vybe for real healthcare needs save yourself the pain and suffering on hold waiting to speak with one of their employees/disputing with your bank. read more

Dr. Amy was extremely nice and caring. I was nervous about going to an urgent care but it was fine and I felt totally comfortable there. The paper work was easy, they took my insurance and I spent about less than an hour there. read more

I never understood why PCP's weren't open on the weekends, especially since that's when I normally come down with something. Fortunately, myDoc understands that not everything can wait until Monday. I was pleased with my experience and was surprised at how lovely the place was. There's a TV in the waiting room and a coffee table of up-to-date magazines. This alone gave me high hopes for the place. I was seen within minutes of arrival for my vitals and I probably only waited about two minutes for the doctor to see me. They carry some prescriptions in house, but they can also send them to your pharmacy if you think your insurance may cover the medication. That's the route I went and by the time I walked 10 minutes to my pharmacy, my script was ready to go! Bonus: The staff actually cares about you. I called myDoc a few hours after taking my medicine because I had a nasty sore throat and felt super flushed. He spoke with me on the phone and encouraged me to come back in if I wanted him to look at it. This put me at ease and gave me peace-of-mind since I'm a natural-born worrier. They accept some insurance and if you check-in on Yelp! you get 20% off your first visit! Definitely recommend! read more

First time ever at an urgent care and I lovedddd that I found this place via google search. It's so close to where I work. Place is tucked downstairs next to a bunch of construction. It's a pretty tidy little lobby. I was a first-time visitor, seen in triage, treated for a skin abscess, prescribed medicine, and left all within the hour. But the main reason for my 5 stars was Jenny, CRNP and Dr. Tang; both are so sweet, respectful, honest and knowledgeable. Definitely recommend giving this place a try. read more

Super fast! Came in at 11:30 out by 12. Staff was super friendly and dr was great. Was also able to get my prescription there instead of going to the pharmacy read more

What a scam. I just found out from my health care provider that they've been overcharging me. Who know how deep this rabbit hole goes in how else they're scamming the healthcare system that's already crippled. This is ONE of the major reasons why the healthcare system is in shambles; because of unethical doctors/hospitals who charge exorbitant prices with little to no cap for a few minute service. I spent more time in the waiting room or waiting in the patient room than I did to have Dr. Tang give me a look-see and take my blood pressure and body temperature (an iWatch does that too, I came to a doctor for a reason). I received a notice from them that I owed $200 for my visit (3 months later) and that my insurance refused to pay when I pay $300/month to my insurance. Called the insurance company only to find out that every claim has already been paid out so they didn't understand why my PCP was sending a paid out claim for me to pay. So instead of owing $200, I find out from my insurance company that they've overcharged me on my co-payments. Riddle me that PCP. Update- I spoke with Jing Jing (CFO) and she tried to educate me on the healthcare system and how it's unfair for doctors and how my first doctor visit is free and that the healthcare companies doesn't pay for it, as if I should feel grateful about receiving healthcare, PAID healthcare! Listen lady. Damn right it's unfair. It's unfair that I pay faithfully to a healthcare insurance company that I've used twice this year just to get a look-see and no damn follow-up. We don't need to educate patients on the healthcare system when the patient is trying to inform you of some gross error/miscalculation on your organization's part. read more

I was very impressed with the care I received here. I have a complicated medical history but developed a very common side effect of my treatment. The highly trained resident at the world class university hospital couldn't/wouldn't come off of her academic high horse to offer me any relief so I decided to try this urgent care. Not only did they resolve my problem, they did so with kindness and compassion. read more

Super convenient. I walked in and was attended to quickly. Fast, clean, friendly, competent service. read more

This is a great place to go if you need basic medical help. I came in because I was having flu-like symptoms. It only took an hour to complete my paperwork, get assessed by the NP, and have a few swabs done. The NP who saw me was very nice, attentive to my concerns, and knowledgeable; he even personally called in my prescription. The office accepted my insurance and apparently accepts most forms of insurance (except Medicaid). Also, you can get 20% off your first visit if you check in with yelp. read more

These people don't bother calling your insurance, if it doesn't show up in their system they simply charge you. Also they won't let you get a rapid if you request one and have told everyone that it's only accurate if you're symptomatic which is not true. No one was wearing N95s and they have you administer the test yourself which is not at all how the test is supposed to be done. Will not be going back. read more

If you are looking for a quality urgent care facility in Center City, you won't find one here. I had an ear infection and my PCP gave me some ear drops to clear the infection. Within days of starting the ear drops, I developed a lot of swelling on my earlobe. I would have returned to my PCP, but since this happened on a Friday I had to opt for urgent care. I normally use Jefferson for urgent care, but after recently moving this location was closer so I decided to try it out. The wait wasn't too long, maybe 30 minutes or so. The triage room where my vitals were taken barely counted as a room with only a curtain separating it from the waiting area as the nurse (loudly) confirmed my personal information. I was then taken to an exam room, where I was seen by the NP on duty. After telling her my issues, she shoved the probe into my ear (when I recoiled in pain she blamed it on my severe infection, which I knew was bogus since my ear felt much worse when I saw my PCP and she somehow managed to not lay me out during my exam). I was told that my ear was still very infected and that I had also developed cellulitis, for which she prescribed a very strong antibiotic. I was very skeptical of the diagnosis, but knowing the possible consequences of untreated cellulitis (i.e. sepsis) I decided to "trust the expert." Well, two days into my antibiotic course my ear continued to improve, but I felt like absolute crap, and worst of all the swelling on my earlobe had now spread across my entire left cheek. So I went to Jefferson for a second opinion. After a short examination the doctor at Jeff said that there's no way I had cellulitis and that I likely had some contact dermatitis from the ear drops. He instructed that I discontinued the antibiotics and apply hydrocortisone valerate cream to the affected area. And lo and behold, within hours the swelling had gone down, and by the next morning when I followed up with my PCP the swelling was mostly gone. So in conclusion, in this world of multidrug resistant organisms, the NP at myDoc gave me a very strong antibiotic unnecessarily. My PCP told me to be wary of standalone urgent care centers, and now I definitely see why. If you have a choice, definitely go to Jefferson instead. read more

The best urgent care I've been to so far (although thankfully, my experience is somewhat limited). The employees and doctors were all very friendly and courteous, and the place had a positive vibe and some nice touches like complimentary snacks and coffee/tea. My visit was brief and efficient - overall as pleasant of an experience as can be! read more

I wish I could give this office zero stars. With the start of the new year, I had to change primary care physicians, and I thought I would try this office since it's close to home - I regret doing so. I let the nurse practitioner know my reason for changing doctors, adding that "having a good, friendly relationship with a team I feel comfortable with is important to me," but from the get-go she seemed uninterested, cold, and showed no signs of empathy. Her immediate question to me was why I had noted I wanted blood work done, to which I replied it's a requirement for medicine I take. Upon tell her the medicine I was requesting, her demeanor shifted from bad to worse. She said she would not prescribe it, then carried on. (Note: I take a HIV-prevention drug commonly used by the LGBTQ+ community, that requires quarterly blood tests to ensure Kidney function is normal). After answering a few more questions, I then asked to go back to the medicine conversation, asking why she would not prescribe it. She then told me she needed confirmation from her boss that she could prescribe it, for legal matters, which makes sense, but it was a different answer than the one she gave before. At first I thought maybe I was misunderstanding, but as the conversation continued it was clear what was really happening. I never got tense, nor were the questions I asked pointed in any way, but she was suddenly defensive, condescending, and visibly annoyed by my questions and presence. I told her she was making me uncomfortable and I even said "Let's start over. I really want to have a good relationship and I think we got off to the wrong start," to which she rolled her eyes, chuckled awkwardly, and responded "We don't want to waste your time." Her boss, the physician who needed to approve my request, was busy, and she told me so, then just stared at me and said "So what do you want to do?" At this point I felt embarrassed, anxious, and as though I wasn't welcome. My agitation was clear, and yet she still made no attempt to reconcile the situation. No apologies. No suggestions. The only thing she kept repeating throughout this first-time meeting was "So explain to me again why you can't just go to your old doctor?" Please do better. Be kinder. Learn bedside manner and learn how to have positive interactions with patients. I left, shaken, and don't know where to go now. I'll figure it out, but I'll never go back there. read more

Honestly I don't understand why the other review are criticizing this place so much? Got a rapid test and it was $25 (in comparison to $75 at vybe urgent care). The whole processes took about 10 minutes when I was there. Results came back within 30 minutes. I'm definitely going back if I need to get covid tested again. read more

I got exactly what I needed within a total of maybe 30 minutes, whereas I was mistreated and mislead for 3 times that or more by the assholes at Vybe. The staff at MyDoc is knowledgeable, adept and actually capable of decent interactions with patients. Quite literally a breath of fresh air through this (soon-to-be-erstwhile, thanks to Dr. Amy!) bacteria-riddled throat. read more

Prioritized a Fox News interview over patients while understaffed. I've been waiting 2 hours and still haven't been seen, when only a couple people were ahead of me when I arrived. This place is completely unprofessional and values publicity over their patients. Avoid at all costs and try your luck with literally any other urgent care facility in the cot Update: Came to find out days later after visiting a real doctor that they diagnosed me completely wrong. Gave me the wrong medications that actually may have made my sickness worse according to my real doctor. Would give -5 stars if I could. read more

The Chinatown location of myDoc definitely has the worst customer service, the most disorganized, the least helpful, and the most expensive clinic I've been to for COVID testing. I'd told them ahead of time that I need my test results by the end of three days for a flight, which they repeatedly ignored. Even when I called and tried to ask for a direct line to their "third party" lab (a clinic that can't do it's own labwork, not to be trusted in the first place), they claimed to not even know how to get in touch with their lab. I went in for a test on Sunday, and was told on Wednesday that that isn't possible because they're closed on Sundays, which clearly was not the case as I went in for a test that very day. The peak of medical bureaucracy and negligence. Do not recommend this place to any living, breathing human being. Better to convert it into a morgue. read more

Came here at 5:45 on a Tuesday to find a hand-written sign on the door that said the urgent care facility was "closed due to unforeseen circumstances" like this is some shop or boutique that can just close whenever they feel like. Ok, I guess I'll just walk my sick self somewhere else. read more

Went in to get stitches for a small laceration and 2 days later im in the ER with my whole leg infected. They were really not equipped to deal with issues like this. My wound was not washed or wrapped properly which led to the infection. Please go to and actual doctor or ER, they are much nicer, more professional, and actually care about you getting better, these people are greedy pigs who just want your money. read more

I went in with pink eye which is usually a $60 in-and-out quick fix. Not here. I was charged $120 to be told within 5 seconds that there was nothing they could do. Next day I went to AFC Urgent Care South Philly and they actually treated me. Highly recommend them! It was also the normal $60 there that I was used to seeing. read more

This place, where do I even begin..Let's say this was probably my worst experience at a clinical office EVER and they deserve nothing more than a 1 star without a doubt. Surely I will never be back, I honestly would rather be in the ER than come back to this place again. So the story is one Saturday I had a slight cough and just wanted to quickly see a doctor to get a prescription and just to find a doctor on the weekend since I recently moved to town and it seemed more PCPs were off on Saturday. Because I was new, I went there and the lady at the counter looked into my insurance to try and explain to me how things worked. She told me confidently there was only a $30 copay that I would need to pay for this office checkup, which I even confirmed several times with her. Now being someone who's always been in a doctor's office and not urgent care, I wasn't sure what to expect and trusted the staff at the front desk would tell you up front what you would pay or even some estimates of costs consider I wrote on the paper "a slight cough, minor soar throat" so I assume it wouldn't be that severe compared to a broken foot or xrays. Well guess what, I got charged $546.33, with $439 for "office evaluation and management services". Pretty insane oh and I haven't even gotten to the "services" yet. Without the doctor even checking on me or me even knowing who the doctor was, they immediately just put me in a room to a strep test($68 services). How can you start doing random tests and charging patients when the doctor hasn't even seen you? Ok, that's not even the worst part. They next put me in a room, close the door, and tell me that the "doctor will be with you shortly". I waited over an hour(no exaggeration) without a single nurse, doctor, or worker coming to check on me. Because the walls are so thin in the office you could pretty much hear the staff just chatting it up outside. I had gotten so fed up at that point that literally left the room to go to the front desk by the waiting room and in front of all the other patients yelled at them for not having a single person come and check on me in over an hour. Forget just me, I think there was another person in the other room that had a real injury and was probably just waiting there forever. I understand there were other patients before, but what type of doctor's office leaves their patients closed in a room for such long periods of time without having someone even check on them. I've been in super crowded pediatric offices, dentist offices, podiatrist, and bad hospitals and have never had such dysfunctional services before. I'm not going to complain too much about the doctor because she was a nice person but she was very young and didn't have as much experience as your typical PCP doctor. They also really needed a PA or a nurse to have assisted with taking care of their patients but it seems there just wasn't very much services being offered. Ok so I leave and weeks later I get the bill from them. I contacted myDoc when I got the bill for $600! and they told me the insurance didn't pay for it all, so I would need to pay the rest(the $200 AFTER "discounts"). I asked why it was so expensive when they told me in the beginning it was only $30 and the lady said on the phone, "yes a lot of people ask me the same question.." Well DUH, if everyone's complaining to you about the payment then you guys are obviously wrong. I questioned, if it cost without insurance $125 why does it cost me $200 and a $600 charge to my insurance? The lady started condescendingly telling me "It's because we have office staff like me and I have an MBA degree. I have to look at the issue for 30 minutes, and talk to you for 30 minutes you know how much time I already spent?". Seriously? Like I really care what degree you have and how much time you spent figuring out why you charged me $600 when you were chatting about the weather while I was sick in your office. They honestly don't care about you. I would not give them my money again and I strongly suggest you find a REAL doctor's office that actually cares about its patients and is not focused on trying to take you or your insurance company's money. read more

This was the first time I've ever been to an urgent care, and it was actually very pleasant. The staff are friendly, professional, and very efficient. Obviously, any urgent care is limited in what they can do for you, but the staff is upfront about it so they don't waste your time. Would definitely recommend this place. read more

So below was the review I wrote when I went in for a visit. Though writing the review was motivated by a $10 off offer, I was honest and everything I said below remains true. With that said, BE CAREFUL going here. Quite possible it's a scam-type place. We have excellent insurance and it was a straightforward visit, but we ended up getting hit with a $400+ charge in the mail later (on top of what we paid at the visit...which is always all it is at other urgent cares). Not cool. -- Clean, conveniently located, and everyone who worked there was very nice and approachable. They even gave me a little gift bag with water and a pen on my way out! -- tl;dr: Don't recommend. read more

I Googled this location when I looked to see a Doctor as I have been harboring a cold for too long! Called and told I could come in immediately. Great service. No wait. Got chest X-ray, vitals done, saw Matt- an awesome Medical Provider. Got a diagnosis AND prescription filled on the spot- and was out in no time. Extremely reasonable. There is nothing like this in Center City Philadelphia. For the basics- MyDoc Urgent Care was terrific. Highly recommend!!! read more

I went in with a sprained muscle and they were able to help me out so quickly! Much better than heading to the ER. Wonderful facility, great staff! read more

STAY AWAY FROM THIS PLACE: 1) THEY ASK YELP TO DELETE BAD REVIEWS 2) YOU MAY GET A BIG BILL LATER IN THE MAIL, SINCE WHAT YOU PAY AT THE FRONT DESK DURING CHECK-IN IS JUST A PORTION (WHICH THEY DON'T SAY OF COURSE) AND THEY WON'T TELL YOU THE TOTAL COST AT CHECK IN 3) THEY WILL TURN YOU INTO COLLECTIONS AGENCY, WHO WILL BE QUITE NASTY, IF YOU DON'T AGREE TO PAY THEIR BILL 4) READ OTHER REVIEWS, YOU'LL SEE THAT MANY CUSTOMERS HAD A SIMILAR ISSUE WHEN THEY WERE SLAMED WITH UNEXPECTED CHARGES. ************** UPDATE (as of 11/22/2016): I submitted a complaint to PA Attorney General and submitted an appeal to my insurance. As a result, UrgentCare cancelled my $90 charge. UPDATE (as of 11/10/2016): Collection agency started calling, they were so rude, told me several times "you are confused", told me several times "you have copays" (which I don't, it says on thy insurance card), interrupted me all the time and in the end simply hung up. UPDATE (as of 8/26/2016): I received a letter that if I don't pay $90 (on top of the $50 that I already paid), I will be turned into a Collections Agency. ************** Beware of big unexpected charges that will come in the mail after your visit, $140 for a simple flu visit in my case. I paid $50 at the front desk, was quickly seen by the doctor and was in and out in under 1 hour. Then, to my big surprise, I received a bill for additional $90 ($140 total per visit that I owe; overall, my insurance was charged with $574.88 for the visit.) I called and wrote a letter explaining that I wasn't informed there will be more charges. Had I known it would cost me $140 per visit, I would have NEVER proceeded with seeing the doctor, and would have walked out immediately, because I could get the same service at my primary doctor for a fraction of this amount (~$20.) I was told by the CFO that's how much I must pay and the claim was processed correctly. I wrote another letter, and waiting for an outcome. This is unfair to rip people off like that. read more

myDoc Urgent Care was perfect for when I was sick a few weeks back. I knew exactly what was wrong (sinus infection), but just wanted to get checked out and get a prescription. The nurse I had was a little off (could not remember any of the answers to the questions she asked me, had a lot of difficulty with the computer... she just made me feel a little awkward and uncomfortable). The thing that really got me, though, was that the nurse never asked me if I had any allergies and being as sick as I was I never thought twice about it. Luckily the nurse practitioner that wrote my prescription said something because I am severely allergic to certain medications and I would have found myself right back at myDoc without her saying something. Other than a bad experience with the nurse, I was extremely satisfied with myDoc and am happy they are in the neighborhood. read more