Showed up at 10:30am as a walk in. Didn't get the initial evaluation til 12pm. Didn't see a Doctor til 1pm. 3 hours for a decongestant eh not great. Staff was nice, could be more vocal about wait times so you're not extending parking every hour. read more

Gave them a call about a tear in my genital area and the female receptionist reacted so strangely. She recommended I go to the EMERGENCY ROOM (for a tear?) and when I asked her why, she could not give me a reason. "we dont have the supplies/tools" I asked what supplies or tools, she did not answer. She put me on hold and the male doctor that was attending this afternoon (around 4:38PM) was short and rude, saying he had other patients to attend to but also refusing to give me an answer as to why they could not see me. Was VERY grateful that Rich picked up the phone next and asked me what was wrong. He was professional, thorough and detailed. They still wouldn't see me, but Rich told me the tools they didn't have available and some of their concerns. We love Rich. But why in the hell is My Doc employing doctors and receptionists who are afraid of vaginas? What year are we in, exactly? The stigmatization was insane. Called the Vybe nearby. They said: "yeah, of course, come in. We're open until 8." - how the conversation SHOULD have went. read more

My Travel Nurse Agency informed me that my Physician Physical and PPD expired and I needed to have these renewed so that I didn't get pulled from my assignment. I told them ANYWHERE other than Concentra on Holstein Avenue. I read the Yelp reviews and was a little scared of what to expect. I didn't have an appointment and just walked in around 3:45 pm. When you arrive, you have to ring the bell so that they can buzz you into the building. When I got on the elevator, I pressed the 2 Button and the elevator DID NOT go up. I had to call the office and let them know I was in the elevator and needed to come up to the office. I think they pressed a button in their office b|c the elevator button lit up and I was able to get to the 2nd floor. The Nursing Assistant (I'm assuming because she wore Burgundy scrubs) gave me paperwork to fill out (which was less paper than other Urgent Cares that I've been to for these same reasons). The office is fairly small. Not too many people can be serviced at one time. There was two small couches and a few single chairs for patients to wait. They had a TV and a water dispenser for hot|cold water. When I arrived, it was like THREE people in the waiting room. After approximately 30 minutes, my name was called. I went back with the Nurse?!? She took my vital signs and asked me a few questions like my allergies, PMH, height, weight. She also drew my Quantiferon lab. I was then ushered into the exam room where I waited for the doctor to come and examine me. The examination didn't take that long. All in all, I was there for about an hour. I would definitely return if necessary. read more

myDoc Urgent Care - The Entrance - Laboratory Testing Near Me - Philadelphia, Pennsylvania

Needed some lab work for employment and a Drug screen. Short wait and staff was friendly and accommodating.

The reviews really match up. Overall, they get the job done. The clinic isn't glamorous but the staff are friendly enough. Lots of errors with patient info, my name and gender were wrong with tests that were ordered for me. This feels like something that needs to be tightened up, especially for submitting insurance claims. I didn't have to wait more than 20min for my appointment. read more

This is not a nice urgent care. Staff are unkind and don't seem like they know what they're doing in any way. The place is gross, unkept, and smells terrible. Not satisfied with quality of care at all. I didn't see that many negative reviews so I came here, but trust me, don't. I would absolutely go anywhere else if I were you. read more

If there was a way to put zero stars, I would. I absolutely would NEVER recommend ANY of the myDoc Urgent Cares at all!!! First thing: My roommate and I called the location in chinatown first to see if they were open and they said they were and we went and they were just closing and they didn't tell us that online or when we called. It seemed like they just decided to close early before the hours even said. The next time we called and asked if we needed an appointment at the one in university city to get covid tested and they said no and when we went they were like you need an appointment when we just talked to someone at that location that said we didn't Second thing: when my roommate and I were going to get covid tested (for school). They wouldn't let us in the building at all so we had to stand outside in the cold at the one in university city until we could get out insurance stuff out. They said if we didn't have our insurance card we couldn't come in so we stood outside for 30 minutes looking for it on our phones then they let us in. Third: They made us go through all of that and then when I went one time, i had an appointment and I just walked in normally and they took two people before me who just walked in when I walked in and signed in before them! Fourth: The person who owns the practice is like Ursala from the little mermaid read more

My kid had the flu and we ended up here. It was quick, efficient, super clean. So pleased with our care. Doctor was thorough and kind. Our prescriptions were called in on the spot and Dr.'s note for school. Big waiting area with comfortable couches, water, coffee and snacks. Made an unpleasant experience bearable. read more

I went in there for an x-ray and it took almost 3 hours. They outsource the x-rays to be reviewed. The person I saw was Kara Caputo N.P. and she was extremely rude. She pointed her finger in my face and told me to get back into her room like I was a child. I do not recommend them at all. Not even to give you a Band-Aid. Go to Vybe. read more

My husband and I had an appointment scheduled for 12:00pm to complete his immigration medical exam and it took 2 HOURS just for him to be seen. The staff is indifferent about anyone's time but their own. They care more about their lunch orders than keeping their appointments. And if that's the case, don't schedule appointments you can't keep and don't schedule appointments during lunch hours. People have other things to do besides sit in an urgent care for HOURS. Completely unprofessional and inconsiderate. Would not recommend unless you have hours of your day to waste waiting for them to be ready. read more

Called ahead and they said they could see me right away. After I arrived and followed all of their registration procedures (out on the street, since they don't allow anyone in the office until their appointment), I was told that there was NO DOCTOR in the office and the staff was not even sure when a doctor would be available. Do not waste your time with this place. read more

I almost never write reviews because I don't particularly enjoy doing it. I've even put off writing this one for about a week and a half. But I had to come back and say that the experience I had here was hands down the best I've had all year. And that's saying a lot as I've had a complicated chronic illness for a long time and have a lot of doctor appointments. I prefer to see my established doctors because of some of the more rare reactions I can get to medications. Unfortunately, I got an earache and none of my docs had an appointment open for the next three days. I figured by that time I might be in some real pain. I made an appointment for the next day through the myDoc portal. I showed up on time and the receptionist started processing me right away. When he found out I had a post-nasal drip (I always have it), he put me in a room on my own just to be careful because of Covid, which I thought was good practice. The nurse came in within about five minutes and was very friendly and sympathetic. The real star of this show was NP Cara Caputo. She came in about five minutes later and was a better listener and more capable medical professional than most doctors I've seen in the last year (and that includes Johns Hopkins). She understood my situation and tailored the treatment to fit my needs. I'd say I was in and out in under 45 minutes and by the time I got to the pharmacy, the medication was ready. I am so grateful not only for the quality of this visit but also for the knowledge that I can go to this facility for future illness. It sounds like there might have been some issues at this urgent care at some point, but I'm hoping someone listened to the reviews and that this is the result. Really fantastic place that I will depend on in the future. read more

Be careful of insurance fraud! I had my DMV physics here and paid $50 on-site since insurance will not cover DMV physics. However, the urgent care still sent a claim to my insurance company (I visited the urgent care before so they have my insurance information). Of course, my insurance company rejected it, and I got a notification from my insurance company. Please pay attention to similar insurance fraud from this urgent care! read more

STAY AWAY FROM THIS PLACE!!!!!!!!Would give them ZERO star if possible... All of them are greedy pigs who just want your money and sends you out!!!!! They charged me $30 copay onsite but sent me a $280 bill afterwards. Charged me$164 for a new patient visit??!! WTF!!! I hope someone will sue them for their BILLING FRAUD!!!!!!!!!!!!!!! Greedy pigs. Greedy pigs. Greedy pigs. Do yourself a favor to get a REAL doctor!!!!!! Stay away!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Their staff and service is great. Of course there is a wait since it an Urgent Care but do not fret because they have a great waiting area. The service of being seen by the provider was fairly quick and painless. They were very organized, very clean, great service, and all under an hour. Great place! read more

Very unpleasant experience overall. My mom went there for a Covid test. Because she doesn't speak English, she was received by a woman who speaks mandarin. That woman was so rude and impatient, she basically just threw the testing kit to my mom and then walked off without giving her any instructions on how to use it. My mom had to ask for help from other patient who just did the test, you can imagine how hard it was for my mom. After receiving the test kit back from my mom, this woman refused to answer my mom's questions on how do we receive the results and walked off immediately without any words. I understand that people might have a bad day but this could not be the reason that you treat your patient so badly. The bad experience didn't end there. After waiting patiently 1.5 days after the test, we still haven't gotten the result from LabCorp portal, so I called the mydoc office and was told to wait for another day. on the next day when i called, I was put on hold several times and no one answered me the whole time. So I had to take a day off from my work and walked to mydoc university location with my mom to ask them in person and only until then they could tell me that there was an issue with the paperwork that was processed by mydoc staff and this was the reason why we couldn't see the result from LabCorp portal....It appears my mom's name was input wrong by mydoc staff. They somehow was able to give me a paper copy of the result but refused to give me the electronic version of the result which I need to submit to the airline for my travel which is the whole purpose we are doing the covid test! And the worst part is they tried to cover their own fault and never gave us an explicit explanation of what really happened. Ohh, and forgot to mention as well, when we called the office to make the appointment, we were told the testing fee is $175 if we pay cash, but on testing day, that woman charged my mom $199 even if we pay cash and this rude woman refused to explain for why there was an extra charge and of course didn't give my mom a receipt at all. The lack of transparency with MyDoc University location very unprofessional, on top of the staff's bad manner and material errors in processing paperwork. In the end, I just feel very frustrated why we paid money to buy such an unpleasant experience at all. Not recommending you all to go there from my own experience. UPDATE - I checked with LabCorp directly and LabCorp gave me the feedback that they were unable to locate a copy of my mom's report within their system. I am very confused if LabCorp doesn't have our record, then who processed my mom's covid test. It was also suspicious that Mydoc Urgent Care was unable to provide me the e-version of my mom's covid test result. All we got is just printed out paper result with my mom's name spelled wrong on it. I would appreciate if MyDoc Urgent Care could contact me and give me an explanation if the test was really processed by a lab and how it was done w/o leaving a record in LabCorp system? read more

I had an abysmal experience at this urgent care for a severe ear infection. Below are the significant problems I had with this place. Severely Understaffed - one desk person, one medical assistant, and one nurse practitioner were there for a full waiting room. My wait was 1.5 hours. The person at the desk even said, "This location is understaffed." Freezing cold exam room Untrustworthy Care, Dosing Error, Pharmacy Location Error- I needed liquid medication due to inability to swallow large pills, especially with the current pain and swelling I have. Liquid medications have never been an issue for me to get in the past. It is available for the medicine I needed, and is used in adults in some circumstances. The nurse practitioner there took roughly 20 minutes, a half sheet of paper filled with numbers, and a call to the pharmacy to TRY to figure out how to make the dose right. I am also a nurse practitioner, and was trying to let her know how to do it but she really wouldn't listen to what I was saying. During that process, she stated to the pharmacist that I was a "46 year old woman who weighs almost 100 pounds." Both pieces of information were WAY off. She also for some reason thought she needed to dose the medication by weight in an adult, which is inaccurate. I told her this as well. The 500 mg dose is the same for an adult whether taken in capsule, tablet, or liquid form. It is only calculated by weight in pediatric patients. Liquid form is not exclusive to pediatrics. I was told by her to take 500 mg twice a day of my medication. It was sent to the pharmacy (incorrectly calculated) as 2400 mg twice a day (30 mL twice daily of a solution containing 400 mg/5 mL). The correct amount would have been 6.25 mL twice a day. The medication calculations are a simple process of one multiplication step, and one division step. I called and confirmed with the pharmacist that this was indeed what was sent. I also learned from the pharmacist that many prescriptions coming from this urgent care are questioned and need correcting, and stated they know to look out for it at the pharmacy. That is quite disconcerting. I am also breastfeeding, so I am not sure exactly what that high of a dose could have done to my baby. The prescription was also sent to an entirely different CVS location than I requested, in the opposite direction of where I live. When I spoke to the pharmacist he said he sent a message back to the provider right away regarding the dose being "really high," and had not heard back many hours later when I called. If I were relying solely on this urgent care to fix this issue, it would have produced a huge delay in getting started on the medication for my infection. I ended up having to call my OWN medication in correctly, which is a shame. The students who frequent this location would not be so lucky and capable, and possibly would have been taking an extremely high dose of a medicine unnecessarily. While she and I were in a back room while she struggled to figure this out (and never did figure it out) the waiting room completely filled. As she was the only provider on staff, that is a huge problem. Those people were in for likely a 3 hour wait, and the pressure of this on ONE provider will probably only lead to inadequate, rushed care and more mistakes. Credit Cards - Their system puts your credit cards "on file" without asking or telling you. If I ran into this much trouble with my care, I surely did not want my credit card number on file. I left with zero trust in any one in this place. I left so frazzled on top of the pain I was in that I was crying, and I am an adult professional woman, who had the means to fix the problems I encountered. I have NEVER had horrible, untrustworthy healthcare anywhere else in my 12 years in Philadelphia. I will NEVER go back. I truly advise that NO ONE goes to this Urgent Care. read more

I absolutely love this facility! The nurse practitioner cara is a phenomenal professional and caring. The entire staff there from the front check-in to the assistants are all great professionals in their care for patients. The nurse assistant who took my blood was one of the best that I ever had take blood without any issues and not even a drop of blood on my band-aid! The gentleman at the front and the other nurse are very discreet in keeping your personal information protected. Thank you everyone there for doing such a wonderful job and treating your patients so very nice. Ms. G. read more

I was greeted with "sir it's going to be a while" upon walking in the door before the gentleman at the front desk even asked if I had an appointment (I did). Throughout my time in the waiting office, this lone employee at the front desk greeted or spoke to other patients very frankly. The guy seemed pretty overhwlemed and the lack of professionalism is probably why. They just seemed understaffed. read more

Came here for my first covid vaccine shot. Super friendly and competent staff- easy check in. I hate needles and had anxiety about getting the shot. The lady that gave me the shot was so kind and patient and good at giving a painless shot. They even had a designated kind hand-holder which I utilized. I'm grateful for a good experience ! read more

Great staffs! Came here for my COVID vaccine, everyone is super friendly, especially Linda at the front desk. There was a short wait time too! read more

Came here to get a PPD. Service was very good! The young man at the front desk was so professional and guided me through all of the paperwork intake. Very short wait time. I was in and out in about 20 minutes. The nurse who did my PPD was very friendly and conversational. Would definitely recommend this place to others. read more

What a scam. I just found out from my health care provider that they've been overcharging me. Who know how deep this rabbit hole goes in how else they're scamming the healthcare system that's already crippled. This is ONE of the major reasons why the healthcare system is in shambles; because of unethical doctors/hospitals who charge exorbitant prices with little to no cap for a few minute service. I spent more time in the waiting room or waiting in the patient room than I did to have Dr. Tang give me a look-see and take my blood pressure and body temperature (an iWatch does that too, I came to a doctor for a reason). I received a notice from them that I owed $200 for my visit (3 months later) and that my insurance refused to pay when I pay $300/month to my insurance. Called the insurance company only to find out that every claim has already been paid out so they didn't understand why my PCP was sending a paid out claim for me to pay. So instead of owing $200, I find out from my insurance company that they've overcharged me on my co-payments. Riddle me that PCP. Update- I spoke with Jing Jing (CFO) and she tried to educate me on the healthcare system and how it's unfair for doctors and how my first doctor visit is free and that the healthcare companies doesn't pay for it, as if I should feel grateful about receiving healthcare, PAID healthcare! Listen lady. Damn right it's unfair. It's unfair that I pay faithfully to a healthcare insurance company that I've used twice this year just to get a look-see and no damn follow-up. We don't need to educate patients on the healthcare system when the patient is trying to inform you of some gross error/miscalculation on your organization's part. read more

This was the worst medical facility I have ever experienced. There is no privacy in the consultation area and I was mis-diagnosed and mis-treated, which caused me to get even sicker. Then, they refused to take any responsibility for their actions. Go somewhere else to receive appropriate medical treatment. read more

This place is understaffed, the one person working at the front desk seemed impatient and in a hurry to get everyone out. Regardless, it took me quite a while to be seen. The doctor was not personable and was also in a rush to get things done. No one communicated effectively with each other and no one seemed to know what they were doing. I got wrongly charged of a physical and overheard the doctor and front desk receptionist fighting about why I was charged. In the end I overheard the doctor telling him to direct the nurse to then do a physical on me (in order to trick me for paying for it) instead of reversing the charge. Extremely unprofessional, greedy, and uncaring staff. Would not recommend. read more

Love this place , Rich at the front desk is always charming , helpful and goes above and beyond .

They will keep sending you bills which you've already paid out. PAY ATTENTION!! They sent the bill to the collections without notifying me, and after I paid to the collection, they sent me the same bill again, claiming that I still owed them money. STAY Away from this place!! STAY AWAYYYYYY!!!!!! read more

If you're looking for quality health care/health care providers...this isn't the establishment to go to. From the front desk staff (Rich) wearing gloves...and using hand sanitizer to sanitize his hands (...who the heck even does that?! Doesn't that kinda defeat the purpose of wearing gloves...?) to billing that doesn't know what they are doing (apparently billing issues are a common theme - make sure you hold onto all proof of payments if you get a bill from them...cause you don't know if they'll send your account to collections) and of course Jing Jing. I didn't know her name at first, had to ask the medical assistant. Made the mistake of asking if she was always like that ~ going on a tirade...and just plain obnoxious/rude. The assistant just looked embarrassed as to how management was acting. Thankfully I was only there for a sinus infection, so I wasn't there too long (and didn't have to listen to Jing run her mouth). But once I was outside...decided to do a quick google search. Go figure ~ lots of complaints regarding billing/collections; staff (voicemail always full; rude; unprofessional; etc); and the icing on the cake ~ a lawsuit. Apparently a former employee had her hours cut due to being pregnant (guessing it's a civil rights/discrimination lawsuit). Thankfully the sinus infection cleared up but I learned a valuable lesson - stay away from this facility for care. This is Philadelphia - so many options for healthcare, go where the staff is genuine - and truly cares about their patients. Skip over myDoc. read more

NP was nice, but the the operation is clearly rushed and the staff harried. Had to wait ~1.5 hours to be seen, with an additional hour afterwards just to receive a prescription. I don't blame them personally; the issues are systemic and inherent to our obscene, piecemeal, private healthcare model. read more

This was my first time in an Urgent Care and I was very impressed. I visited this location while staying at a friend's place in Philly. It was the closest open Urgent Care center. Employees were very nice and after the wait, they got me in and out very quickly. I would definitely return, and the care could not have been better. read more

Service was fast, friendly and professional. They refunded my money after initial diagnosis because they didn't have certain testing capability, they were completely honest and fair. read more

This will be my new go to urgent care center. Each staff member was EXCELLENT! In and out in about a half hour. I cannot explain how helpful and professional they all were. The office is clean and neat. There are surgical masks and light refreshments in the well styled waiting area. I am thoroughly impressed and pleased. Kudos read more

BE PREPARED FOR A VERY LONG WAIT - UNDERSTAFFED! Why in the middle of cold and flu season would they only staff with one medical assistant and one doctor! Went there due to the convenience of the location and spent over three hours there!!! Only to be told that I had a respiratory infection. If the doctor spent less than five minutes with me, why did the visit take so long. Very frustrating. Now I will have to pay special attention to my bills after reading about how they overcharge. read more

This place is horrible. This first time I came here, I was left naked on the table with the door open for 1 hour while they tried to figure out how to work the ekg machine. They never ended up figuring it out so they told me they weren't going to charge me... like ya I'm obviously not going to pay for a test i never got. I mistakenly made one of the doctors my PCP and now am also having another horrible experience. I had to have blood drawn for school, was told to stop by and pick up the results, I am now waiting here for an hour because this place is so disorganized. The nurse was administering a shot.. walked out of the room with the syringe to get another vaccine, doesn't give me a bandaid and says okay your done. DO NOT GO HERE!!!!!!!! read more

Terrible experience, would not recommend to anyone. Completely over priced and over ordering of tests. The doctor was awful- had a bad attitude, was disrespectful, rude, and has no people skills. While sitting in the waiting room you can overhear the doctor talking bad about having to see the patients. 0/10 recommendations from me. read more

I noticed a strange insect bite on my arm, which was far too trivial for an ER trip, and would surely have disappeared by the time I got an appointment with my primary. I discovered a new Urgent Care office in my neighborhood. Yes, one can simply walk in--or make an appointment online. I walked in, handed over my ID and insurance card (dont forget those). Rich at the front desk was very helpful and patient. I waited roughly 30 minutes to be seen by the RN who took a health history. Then a nurse practitioner looked at the bite, followed by an MD. All were professional, well-informed, and kind . (Isn't it great when MD's have both doctor skills and people skills?) I got a lesson in what various bites look like, and mine is nothing to worry about. I was offered a Rx for a steroid cream, but no one insisted. If it doesn't go away or gets worse, I was invited to call back and get the Rx. Out of pocket this wd have cost $99. Since I have insurance the co-pay was $40, and well worth it to have the peace of mind. Deborah Luepnitz read more

I gave this location 5 stars based on their clean and modern appearance along with their short wait time. The doctor and staff were great too. I will definitely be coming back the next time I get sick. read more

Found the overall experience Meh. Came in with a complaint and kept on getting be riddled by staff that they don't prescribe narcotics. Yes, I get, I wasn't asking about them. I was trying to judge if I needed to go to the ER or not. The doctor was not very genital at all and I came out in more pain than when I went in. However, the xray tech was great. read more