I don't know what lead to us choosing Jessen and Keller funeral home. When we went to our first…read moreconsultation very shortly after my fathers passing, the man who said he's been doing this for years, repeatedly made joking comments about my fathers weight, my parents marriage even compared their marriage to his except his is "still going." All the while we were sitting at the same table in tears. My mother had brought this unacceptable behavior up and the funeral director addressed it as soon as we arrived to the viewing. He apologized and gave us cards to call him for anything, day or night. (But this was at the viewing, almost the last step in the exchange with the funeral home) after handing us the cards he raved about how his new renovations are appealing compared to the old one. He said he wasn't selling to us but still told us to tell all our friends. All the while there's a loaf of moldy bread and two black bananas not two feet away. They have used, but not cleaned, glass mugs for your complimentary coffee and tea. And there was painters tape and plastic lining still in the hallways. Even with all of that, the worst part was the viewing. It was my poor assumption that they would have a professional makeup artist/mortician that knew how to do makeup. It looked like they used only foundation several shades darker than he was, from the eyes down blending it into his beard, his salt and pepper beard and mustache was flesh colored from the over blending and the foundation was peeling off at the side. His cheeks were bulging out unnaturally like a chipmunk. I haven't been to many funerals but to my knowledge they are supposed to look at a picture and make them look as much like that as they can. I don't believe any thing like that was done in my situation. I would not recommend this funeral home to anyone. Not a single person deserves to be treated like that nor see their loved one like that. 0 stars

From the owner: Funeral Services, Cremation,…read morePre-Planning, Monument Sales, Veterans Funerals, Memorial and Graveside Services, Available for All Indiana Residents Living in Any County, Products: Caskets, Outer Burial Containers (Vaults), Cremation Products, Memorial Folders, Register Books, Monuments, Urns, Services: Prearrangements, Memorial, Veteran Funeral and Cremation Services, Available for All Indiana Residents Living in Any County, Location Facts: On the Corner of Jefferson Street and Home Avenue, Downtown Franklin, 1 1/2 Blocks East of the Courthouse, History: Jessen Funeral Homes, based in Whiteland, Indiana, is one of the leading funeral homes serving primarily Johnson County and Central Indiana. We are a fourth generation funeral industry family, with seventeen years of local service. We offer caskets, vaults, cremation products, memorial folders, register books, and monuments. Our services include pre-arrangements, memorial services, veteran funeral services, and more. For all of your funeral and cremation needs, please contact Jessen Funeral at our Whiteland, Franklin, or Trafalgar Chapels. Certifications: Licensed Funeral Directors, Associations: Veterans and Family Memorial Care Program.