Change is constant, right? My insurance provider decided to…read morechange from VSP to EyeMed which meant I needed to find a new provider. I had cataract surgery last March which corrected my distance vision. The downside is that I now require readers. In addition, for my part-time job, I work on a computer in a public place so I need bi-focals. Unfortunately, I lost one of the lenses and the frames are damaged. It took 2 weeks to get an appointment. I was there early for my time. I filled out some paperwork and was ready to go when Dr Brook Vastis called me in. We talked about my transition to her practice and my vision needs. Mainly to get an exam to provide to my PCP, replacement bi-focal lenses and frames. The office environment is professional and functional. The Reception process was smooth and easy. While I was waiting I noticed there were two ladies that were talking to patients about their frame selections. They have a lot of premium choices, Maui Jim, Lilly Pulitzer, State Optical, Barton Perreira, Lafont of Paris,Ernia O of Barcelona, Silhouette, Ovo Optics, Modo, Morel and Kate Spade to name a few. I met with a lady named Jessie to talk about selecting frames and lenses and completing my order. She was very professional, friendly and helpful. I was pleased my insurance covered a large percentage of the overall costs. While changing medical providers can sometimes be anxious and stressful, this was not one of them.

Great experience from the moment you walk in the door. Friendly staff, thorough exam, and a nice…read moreselection of frames. Glasses came in faster than expected as well. If you're in the Fort Mill area and looking for an amazing optometrist, I highly recommend Optique.

Update , June 2025. I just realized that the owner responded to my original review. Here's my…read moreupdated and response: Rebuttal to Dr. Dutson: Dr. Dutson, I am absolutely a former patient of your practice, and I stand by every word of my review. It's disappointing to see you respond not by addressing the concerns I raised, but by questioning whether I was ever a patient at all. That's not only false--it's a deflection from the real issue: I paid for new designer frames and was given used/demo ones from your display wall. I wasn't even provided the proper designer case they normally come with, just a generic one that didn't fit properly. That is not acceptable, and it certainly isn't ethical. You claim to have searched your patient database but couldn't verify me--yet somehow you sent me a private message on Yelp with direct contact info. That doesn't align. You also claim I would have responded if I were a real patient. I did not respond because I already attempted to contact your office directly before ever posting a review, and I was ignored. Only after leaving honest public feedback did I receive any acknowledgment. This pattern of dismissing concerns and redirecting the narrative is exactly what motivated me to leave a review. My intent was not to harm your business, but to protect future patients from the experience I had. That is the purpose of reviews. I hope you will take accountability rather than attempting to discredit dissatisfied patients. Charlotte.

I had a great experience with this practice yesterday. Very high tech, provided me with a lot of…read moreinformation about my aging eyes and vision care. Lovely country-feel, relaxed office, pleasant staff, no waiting. I am grateful for the care and information given for me to improve my vision and protect my eyes.

I've been a completely satisfied patient for years, the entire staff is top notch, the facility is…read morespotless and all areas are handled perfectly! Dr. Neff is an great Dr, a super nice person and runs a great office.

What a great experience from beginning to the end…read more It's been about 2 years since my last exe exam and I had a feeling I was going to need new glasses. Jessica, Gina and Dr Neff all were very professional and made me feel very comfortable. I was in and out in short order and was happy with their great selection of frames. Dr Neff has a great manner and was able to explain my test results so I could easily understand them. I would highly recommend this practice.

I found this office via the website for my new Vision Insurance…read more Friendly, knowledgeable staff made this a great visit! Convenient location and a clean modern facility added to the experience.

My daughter and I were discriminated against and kicked out of this practice. My daughter has a…read moremedical exemption and is not able to wear a mask. They refused service. I understand that covid is a real virus, but denying people service who have a legitimate exemption is unacceptable. They had just seen 2 patients the day before without masks with no problems but refused to see us. There were no other patients in the office and all the staff had on masks. There was no reason to refuse us. Definitely won't be going back and certainly won't recommend them.

I scheduled an appointment for my elderly mother, who is disabled and has significant difficulty…read morewalking. The earliest appointment available was approximately six weeks away, and my parents had to drive an hour to get there. The appointment was scheduled for 11:30 a.m. I arrived at 11:23 a.m. and informed the front desk that my mother was still on her way and would likely arrive about 10 minutes late. I also explained that, because of her disability, she needed additional time to walk from the parking area and take the elevator to the second floor. I specifically asked whether she could still be seen, and I was told that as long as she arrived by 11:45 a.m., it would not be a problem. The staff provided me with a tablet to begin completing her paperwork. While I was finishing it, my mother arrived. I briefly stepped outside to direct her where to go and left the tablet on the table. When I returned, the staff had already taken the tablet and informed me that the doctor would not see her, despite the fact that it was only 11:44 a.m. and she was literally walking into the office. After I explained the situation, one staff member indicated they would try to work her into the schedule, while another said the doctor had refused and that we would need to reschedule. We then spent another 10-15 minutes discussing the issue, during which time the appointment could likely have already begun. What is most frustrating is that I was initially told she would be seen if she arrived by 11:45 a.m., yet that commitment was not honored. Had I been told from the beginning that there was absolutely no flexibility, I could have made other arrangements or sought care elsewhere. My mother has a serious eye condition and now faces further delays in receiving treatment. Given her disability, age, and the effort required to attend the appointment, I expected a greater degree of understanding and accommodation. Unfortunately, our experience left us feeling that her circumstances were not taken into consideration.

LOVED Dr. Burt, however the office and the retail section's customer service is subpar at best…read more It's been one thing after another with the office staff- lack of customer service, not answering emails or returning calls. My favorite was Dr Burt was sick- cool, it happens we are humans. I get a text at 7 AM, fine, I call back after they left a message saying they had a spot for me. Male receptionist with an accent tells me he sees no spots then hangs up. I call back and ask to speak with Christina Pittinger the office manager. "I have no idea who you talked to or where they are but I have an appointment for you", alright, where's the ownership/apology/accountability piece. I had been waiting for two months to get in so fine, I'll be there. Show up, only to be guided through the office by three different people who had the personalities of wet dry wall. Dr Burt comes in and blows me away with his care, the amount of time he spent with me and him taking the time to educate me. I go to the retail selection, it wasn't great- selection was very synonymous and not for the fun or funky. The young lady was kind, spent the time to hear me and found two other color ways in the frames I settled on. I'm told it will be 7-10 days. Cool! I had work travel and had to buy a new phone amongst all of it so I call the office to check on the status. Paula, answers the phone. Paula is the "that's nice/bless your heart" kinda gal. Which fine. I start to explain who I am and asking for an update. She cuts me off and starts talking over me exclaiming that it hasn't been 10 days. When I start to explain I was told 7-10. She cuts me off with "we recently changed and it must be old habits or you didn't hear properly". Ma'am as someone who works exclusively in customer service it's all about ownership and accountability. As soon as I open my mouth to respond- she hangs up. I call back and get the sweet baby angel who helped with my eye wear! I feel hope! Then have to wait for Paula again, who is standing ten toes deep with no accountability for her office. Then says it's only been a week. I explain that if she had listened she would know I had been traveling and was told 7-10 days and wanting to be sure I didn't miss anything but she had hung up. She stated she was trying to be helpful and I was being rude. I explained she wasn't actively listening and she was being rude she just didn't want to hear what I was saying. I also explained this is why the reviews on yelp and google as well as social media looks the way it does. Then she hmmmpf me. I will be calling to follow up about her behavior on the phone with me but I guarantee the same office manager who talked to me previously when I was told there was no appointment is going to say no Paula works there or she has no idea who I am talking about. I'll go back for Dr Burt but moving forward I am taking my eye wear dollars to Sally's Optical Secrets in Charlotte.

Absolutely will not return. I made an appointment but when I arrived they were not ready for me…read more When they took me back for an exam, the employee didn't know how to work the machines so she had to bring in someone else. This took forever. They then sat me down for the vision test. It's done via video call with someone not even there. It took forever to get her on and there was a bit of a language barrier. I just hoped for the best that she got my prescription correct. After I got home, I realized I was overcharged. I was told I would get a call back and never did, I emailed and they tried to explain why I wasn't overcharged but it makes no sense which makes me think I was scammed. I even reached out to corporate with no luck. The glasses are fine but the deals you see online are misleading and I spent so much more than expected.

They never said there's no doctor on site. Virtual exams are not legal in SC. Facetime with a…read more"doctor" on a computer screen is not reassuring!

I have been seeing Dr. Mumford for almost 5 years and I would not go anywhere. The office staff is…read morevery helpful!

I went in looking for an eye dr closer to me. They were fine. The quality of their lenses is not…read moregood. I payed about 1k after insurance for my glasses. The lenses were off when I got the glasses, which they did order new ones for me. Second try is just as bad. The lenses are very plasticity and I can't see anything. I will not go back to this eye dr.

Very friendly and proficient. I highly recommend Premier family Eye Care for their excellence.read more

Dr. Young is excellent. Very thorough and takes the time to explain everything . Received excellent…read morecare. Staff was excellent highly recommend.

Your response was just a generic template that doesn't reflect what actually happened…read more Over just 2.5 months, my prescription was changed three times and the glasses were remade four separate times. Despite all of this, I never received a usable pair of glasses. Suggesting that I "reach out" again ignores the fact that I already did that multiple times. At this point, the only reasonable solution is a full refund so I can return to VSP and have the prescription and glasses made correctly elsewhere. I'm posting this update so future patients understand the full context, because a generic template response doesn't match the seriousness of the experience.

From start to finish, excellent! Very knowledgable, patient and did I mention my new eye wear?…read more Amazing!!!

Have been a patient here, along with my wife for nearly six years and both of us are loyal fans. A…read morevery friendly and competent optometry operation, there are two locations: Lancaster and Indian Land, SC. Vicky Jewell is the optometrist and she is excellent. In addition to being a friendly person, she is very thorough, always checks her records as to trends in your vision history and will refer you to specialists, if needed. Over the past two years I have had an "after cataract" which is a fogging of the lens. It has been very slowly getting worse, and now is the time to have an ophthalmologist do an evaluation and maybe do the laser work to clear it up. I have an appointment from one of her known alliance partners and we will see. Appointments are easy and they do follow-ups to remind you. If you need new lenses or frames, they can fit you there in the office. Mark is the tech guy to do it. And he is very nice as the manager of the Indian Land shop. Happy to be part of their practice...so is my wife.

Took my stepdaughter's glasses here to get fixed. The receptionist was super friendly and the…read moregentleman who fixed them couldn't have been more helpful or kind. Very pleased with this place.