I made an appt, and took the day off only to be told that I didn't have an appt. I was sch for…read more9:20am and had to be squeezed in at 10:30. I had to answer all the questions and fill out paperwork all over again. The copay was extremely too high. The front desk receptionist wasn't pleasant at all.

These are the nicest people in Greenville. Jazz the general manager helped me out with a sample…read morewhile traveling when she totally didn't have to. The other place was trying to make me buy a whole new box

I have been a patient of Dr. McIntosh for years and was genuinely looking forward to seeing him…read morethrough his retirement. Unfortunately, after my experience today, I'll likely never see it. I texted the office in advance to let them know I was on my way. When I stepped out of my truck in the parking lot, my clock read 3:09. I got my things, walked in, and stood in line to check in. When I reached the window, I was told that according to the front desk staff's clock, I walked through the door at 3:11, and the doctor was already with another patient. I'm curious if she tracks the time every patient walks through those doors. The text I sent was never communicated to the office manager. When I raised it, it was repeatedly dismissed. The office manager and staff member were inflexible, I honestly felt bullied, and she used her authority to force me to reschedule rather than find any reasonable solution. She even told me the owners would simply back her up, stating the staff did the right thing, when I shared that I felt like this was unfair and I should advocate for myself, asking for an email to share concerns. I was on the premises within the grace period, communicated in advance, and was treated as though none of that mattered. Very disappointed in how this was handled.

Always a pleasant experience! Corey is an asset to Carolina Vision Center, he always goes above…read moreand beyond to make certain patients are happy with their glasses, etc. Great customer service keeps us coming back!

I usually see both a retinal specialist and an optometrist as I have had Type 1 Diabetes since…read moreDecember 1958 (age 1 1/2 years). As I've had no eye complication, I opted to try just the optometrist, and ask for a dilated retinal exam in addition to the assessment for age related macular edema (runs in the family) and glaucoma screening. when I called the front desk was able to fit me in the next day, take my insurance information, and tell me what my insurance covered. When I arrive, I quickly filled out relevant question, and was taken back where the assistant explained I could have the dilated exam if I wanted, but the retinal laser scan obviated the need for that in most patient. Dr. Parker gave me a detailed explanation and went through the retinal scan with me (I've had multiple scans over the years, but never one so quick and clear. As a recently retired endocrinologist, I was very impressed). Dr. Parker conducted a thorough eye and visual exam, adjusted my prescriptio, and I was on my home after 45 minute. All this, and I was able to drive home as I didn't require retinal dilatation. I highly recommend this MyEyeDr

COMPLETELY UNPROFESSIONAL!!!!!!! I work in the medical field and its because I enjoy helping…read morepeople. My daughter is 3 hrs from home attending ECU and had an accident which broke her glasses. I told her to go to this location because she purchased the glasses from MY EYE DR near our house (THEY ARE GREAT) KRISTIN is completely rude and clearly shouldnt be working with the public. My daughter is clearly upset at the fact that she cant see and Kristin offers no solution and didnt even offer to try to glue them. I happen to be on the phone overhearing this so I asked her to please try to repair them. Just trying to help goes a long way Kristin. She acted like we were bothering her by asking for help. Shortly after she comes back with the glasses and states that they are beyond repair and that it will take a few weeks until her new glasses come in. This is the absolute worst customer servce. You need to put a policy in place for situations such as these or at least have qualified staff that want to help people. FYI: after leaving this location my daughter went to Walmart to the eye center and not only were they nice, they repaired her glasses right there for her.

Jessica, who did the prelim tests, was super efficient, friendly and great to work with. Dr Meyers…read morewas great too!!

I am so sad today as I had to leave this practice after being a customer for almost 20 years and…read morebuying glasses and sunglasses every year! My daughter's eyeglasses and lenses were incorrect. They were not the frames we remembered, she didn't like the way they looked, and her prescription was incorrect. They made her dizzy and things were blurry. This was her first experience and she was so upset - left in tears. We never took the glasses out of the office! Yet, we were still charged the full price and they offered no reimbursement or credit toward a new pair!! Terrible customer service despite long term loyalty and lots of money spent!

I went to the eye doctor 3 weeks ago and paid almost $500 for eye exam and glasses. I was told I…read morewould have my glasses in 10 days and I still haven't gotten them. Each time I call I can never get anyone to answer the phone

I have been trying to get the Operator at Wal-Mart for the last 10 minutes and it just rings…read more Trying to get the Vision department.

everything we buy here breaks. the lenses just fall out. we've used the warranty over ten times…read more lenses cost $400 and $300 with 50% off coupon. everything about this place sucks.

This review is for Mr Paul Hardy. I don't do reviews often unless you piss me off. Good job. You…read moremust not like people asking you questions especially when they know what they are talking about. Try and kick me out of your store again. I don't like to interrupt when I'm talking and trying to explain something. Yes, you told me you have been in the business for 20yrs. I worked in the business for almost 8yrs and have more customer service than you apparently. Even I know that it's not nice to interrupt people when someone is trying to talk to you. Yes I bought my son HI-Index Lens he's blind as a bat he needs it +6.00-3.75. +Nystagmus. My son needs his glasses or I have would go somewhere else but I can't drive because of Epilepsy. You offer a INSURANCE DISCOUNT- for insurances that you don't take. ASK QUESTIONS PEOPLE??? Now Mr. Hardy I asked you after looking at the screen and what Chad showed me what I was paying( and talking with CHAD WAS AWESOME review coming) "So, you offer a INSURANCE DISCOUNT/MEDICAID DISCOUNT for insurances that you don't take (THAT YOU ARE NOT EVEN USING ) but you charge $20 to use that discount " He says "Yes" in front of Chad by the way, let's not leave that out. "You can't get something for free" He says. Ummm,Hello?? What's wrong here?? YOU DIDN'T USE MY INSURANCE I called customer service and we chatted and while I was on hold they called Mr. Hardy. I guess he didn't want to talk long to them cause I wasn't on hold but 2 mins before they said he would refund my $20. I'll see you in about 2 weeks for pick up Mr Paul Hardy. By the way I don't even know if the glasses come with a warranty or if we had to buy the warranty for it. I guess that will be another talk at pick up because it was never offered. Joy

They're very routed and very unprofessional. They sent me a text message saying that I've an…read moreappointment, then when I get there they tell me that I didn't answer my phone too confirm the appointment! If I had to confirm the appointment. Why wasn't it in the text message? That they sent me! I feel that, bs because when I i spoke to the lady on the phone. She didn't say anything about confirming an appointment. She said my appointment was set, and that's thats it!! Nothing about confirming anything?.

Unlike either of the other top reviews, I received great service from the receptionist. Very…read morepolite but is not a talker. Dr. Kirby was great as usual. The Eyewear Consultant, Amy, Was super friendly, she waited on me last year too. I took 4 possible frames to her desk and she helped me decide on the one I picked out first. I would highly recommend this location, but remember that the receptionist is all business. Do not recommend arguing with her. Just ask for another appointment.