Service was actually better than I expected, was seen by Dr. THOMAS CHWE he was not only professional but very knowledgeable. Very thankful to see him today. read more

This was my old eye doctor and I had to go back to them because of a insurance problem.They were wonderful.The front desk lady was kind and easy to understand and the eye doctor was kind and patient and easy to understand.The place was clean and the bathrooms were immaculate. read more

Dr Deepa Patel was awesome. she was kind and thorough and explained everything clearly. I had a hard time deciding what frames I wanted and the girls at the front were patient and helpful. I will definitely be back. read more

It took me over 3 weeks to get an appointment. The day of the appointment they sent me a text message canceling my appointment because of an emergency. I called back multiple times to reset the appointment, sometimes the phone rang and rang and no one answered. I finally had an appointment for today. I arrived on time. There was multiple papers to fill out which I did. Then they were going to charge me $44 for an exam I think it was called retinal something. I said my insurance is paying for the whole thing and I don't want that. I was told they have to dilate your eyes anyway. I went outside and called the insurance company and for over 30 minutes if they tried calling the company to let them know that I do not have to pay the $44. When I walked in the man who had helped me earlier told me that the lady helping the customer was the only one that could answer the phone. I repeated to him, in this whole office there's only one person that is allowed to answer the phone? He said something about she's the only one here to answer the phone now. I still had my insurance company on the phone after she finished with her customer I asked her would she please answer the phone. She did. They changed their story and said oh no you don't have to pay money for the dilation. You refuse to get your eyes dilated. I said no I refuse to pay $44. When I first walked in the man said that he would take care of me about getting my eyes dilated and disappeared. Anyway I said okay you can dilate my eyes but I've been waiting 45 minutes. They said oh the doctors at lunch now, you'll have to reschedule your appointment because you left. I inform them I did not leave I walked outside to call the insurance company because they told me they would not see me without my pain $44. Very poor service, very unprofessional. I'm very unhappy. I will not be rescheduling with MyEyeDr. To make things worse I had broken my glasses during this time and my old old prescription isn't working. I told them this and ask them could they please get me in sooner. So this appointment was moved up a week earlier than my original rescheduled appointment, and then they didn't see me. read more

I ordered a prescription sunglasses and I have to returned a month ago because they made it wrong and I still waiting for it. I called several times and they never responded and they don't return my messages. I checked online and I still don't know what is going on with my sunglasses. They have very nice selection of eyeglasses but the customer services is bad. read more

Thanks but No thanks! All I ask is that you start to act on the words you wrote because it's great customer service skills that brings people back to a business. read more

I'm a old customer of My EyeDr for long and I don't leave then for no have time to research another company, my honest review is that they improve in customer service a lot, but when you pass the counter and sit with a technician is another story. I hope tech also get in deep in more customer service, so I don't have to leave to another company. read more

Where do I start the schedule there is trash the times are really inconvenient for people who are working then when you get there you will walk in to see people talking and they will tell you to go sit so they can finish there conversation that's not about work by the way only to call you up 20 minutes later. I was ten minutes late to my appointment even though I showed up early. You wait for another 10-20 minutes they call you back my doctor was AMAZING hands down made everything better. I order my glasses and they come in earlier then expect I go in after work to just pickup the glasses and it happens agin walk in to see people talking and they will tell you to go sit so they can finish there conversation that's not about work by the way only to call you up 30 minutes later for a two minute interaction. I really hate coming here but it's the only one I'm used to. read more

I have been here a few times now and have always been treated well. On our last need for glasses we had to go to another location for the exam but we were able to pick up the glasses here. If a little inconvenient they still delivered a good experience and we were happy. read more

Drs. Do a very thorough job, but One of the ladies that order the glasses needs more training. first of all she didn't let me cancel my order 10 minutes after I placed it. she told me "this is not Publix that you can cancel an order like that" just because it was $500 order. Then this lady order the wrong measurements. Tried them for two weeks went back and this lady tells me very rushed that they need to re ordered because it was ordered wrong. Waited two more weeks for the new pair I called to check on the status and then She tells me that they got lost in shipping. seriously!!!! She never ordered my lenses and she has the audacity to lie. Her service could be a lot better. Never had this issue with previous staff before. will Never come back to order my glasses here again!!! read more

These are the most unethical and unprofessional people that I have ever encountered in the health care field. This is saying a lot, as I have been a health care provider for my entire career. The staff here does not care about providing good service or about your optometry needs. Their only interest is in charging you for services that they did not provide. Subsequently, when you question them about the discrepancies they will lie in attempts to justify the charges. With so many honest and professional providers that will give you the service and care that you deserve, there is no need to do business with these people. Do yourself a favor and STAY AWAY from this place. You will regret doing business with them. Esta gente son inmorales y no tienen etica. Busquen un proveedor que se preocupe por su bien estar y no solo por su dinero. Con tantos buenos proveedores disponibles, no hay necesidad de conducir negocios con esta gente. Por favor, alejence de este sitio, por que de lo contrario se van a arepentir. read more

After a $800 eye doctor visit including glasses and exam they couldn't even get my prescription right. I had to revert back to my old outdated glasses because I was having to squint constantly with the new ones. What a colossal waste of money. Do not go to any MyEyeDr. read more

CLOSED UNTIL FURTHER NOTICE. Although we made an appt for 12/28, they are closed. Their office did not notify me, neither did they notify their call center, otherwise they would've known, right? A virus is no excuse for poor customer service. Will not visit again. read more

Very good experience at this office. Employees were very professional and services was great.

Bad experience ever! I had to wait for my contact lenses for almost a month! When I ordered - they said I have to come and pick it up when it arrived. When I showed up and they said that it has been shipped to my house (they miscommunicate with me) .. I ve been waiting and nothing has shipped to my house so I had to go back and find out where it is. They said it will be at my house in few days. So I waited again and nothing yet. I became so frustrated for going back n fourth. They said the mail has been lost. I feel they didn't really care about my time and need. Never go back again. Terrible customer service and reps. read more

This place doesn't even deserve a half of star! I went for contact lenses and saw Dr. Lopez who is extremely unfriendly and could care less about what the patients have to say. I told her I had a specific eye issue i was worried about, she didn't even let me finish and said I had to see a specialist, and she would give me a Dr to call, I never got the referral info during or after my appointment. Let's fast forward to a week later when I called to order my contacts after trying out a trial pair. I called 7 times, only get to a call center for appts and they forward you to a voicemail which the office doesn't check on a duly basis, it's now 2 weeks later and I'm just NOW getting a call back after the 4 msgs I left. There is sooo much I can write, especially about the most unorganized office workers but I'm sure you guys get the jift! Worst and unprofessional office ever! read more

Most unprofessional and bad service I've had the loss of time and money eye dr got my prescription wrong expensive lens which I can't use cheap quality glasses and lens I will never return I'm there worst advertisement quality bad but they know how to upsell thieves typicality for this area they suck read more

I have been here twice already as it is very conveniently located for me. Additionally, they have great staff from the front desk, to the optometrist, to the people that help you choose your glasses. I had an excellent experience and definitely recommend this place! I have gone to the Kissimmee location recently and it's been great! Before I had also attended a location in Lakeland and also had excellent care there! I give it 5 stars! read more

I generally do not write reviews like this, but if I can save one neighbor from this tragedy, I will sleep well. Let me start by expressing my sincere and heartfelt pity for the owners of this establishment. Customer service is non-existent, from the young ladies at the counter, to the manager. My experience was absolutely horrible. Yes, they offer great prices, but that is about it. I ordered 2 pair of glasses, after undergoing an eye exam here. I initially felt good about the process, despite the more than one hour wait. After two weeks, my glasses finally arrived. I was fitted for them and immediately got a headache. I asked about that and was told it was normal for a new prescription. I tried for an additional week with no luck. I went to a different business and got a new eye exam. Yep. The prescription was wrong, hence the headaches. I returned and waited another 45 minutes to ask for new lenses, and was told they would call once they arrived. Six weeks later, still no call. I went to the business and explained the situation. No apology, no nothing. I was signed in and waited another 45-50 minutes. I finally broke ranks and spoke with the manager. I explained that if they would simply switch out my lenses for the correct prescription, I promised I would NEVER return. Folks, I try to find a silver lining, but not here. Try somewhere else where you are treated properly and receive the correct prescription, in a timely and professional manner. read more

I have gone there 3 times: for my husband, for my son and for me. I don't know why people here gives so bad reviews. To me, they were friendly, professional, clean and they don't push you to buy from them like other places I've been. If you don't like their frames and you have your own, they will be more than happy to have your prescription in your own frame. You do have to sign a release form, but you're glasses will be on time. read more

I have gave this company many opportunities but enough is enough. Not matter what location you Poinciana, Kissimmee or Winter Haven the service is bad. I went to get my exam done and I was not happy with the results I told one of the staff and the person when to ask the doctor again and the doctor said that it was fine, really! So I am requesting a second opinion because I have used glasses and contacts for over 30 years and one of the ladies at front counter told me she will called me and never did almost two weeks later I went and she gave an excused. Today the same lady and I am upset I don't have her name (she is moving back to the north she told me once) gave me an attitude when I told her I was there to pick up my contacts ordered 2 weeks ago because I received a text telling me to do so. She told me that because the holiday must be a delay when I said you told me 3 to 4 days and I received a text she upset told me not to say you because she have nothing to do (are you serious) I had to tell her well you placed the order and represent this company. It is seriously ridiculous the way the staff managed customer service is BAD, unprofessional and some of them seems that don't care about any one or anything. Same yourself a headache and go some where else I am sure will be better. And I still don't have my contacts yet. Just find out that her name is Diane. read more

I wish I didn't have to give this location a star!!!!Horrible experience at this place. Emergency rooms works faster and better than this location. As a walking had to wait 2 hours the front desk lady can't even tell you how long will the wait be as a walk in. Not only that if they call your name ones and you don't respond they call some one else and you have to wait another 2 hours. This place is ridiculous and not only that if you want to schedule and appointment is the same way a waiting of 30 minutes to an hour. Don't go to this place is a waste of your time you will actually need an entire day just to be seen by the eye DR. Very unprofessional read more

We will not go back to this business. We got poor service. Way too expensive for eye glasses that, by the way, do not work for me because I was measured incorrectly. I cannot recommend this place. read more