They always have the best service and variety of glasses in stock. The service is very detailed and they are informative about every charge

I've been coming to Uptown Eyecare for about 10 years! The staff is knowledgeable, and friendly. They are very helpful by providing input on what looks good on you. They are very patient with one, as there are many outstanding selections and styles to choose from. The staff makes the experience pleasant, for that I highly recommend them to any who is looking for eye wear. read more

Uptown Eyecare - Optometrists Near Me - Orlando, Florida

VERY POOR CUSTOMER SERVICE .when attempting to make an appt the person answering the phone put me on hold 3 times, the final time never coming back. told me they do not accept my insurance when it says on the website they do. I will not beg to be your customer. I will go somewhere else with better service. read more

Let me start by saying I decided to start going to Uptown cause it was a smaller non franchise establishment, I figured they would take care of their customers. Now I find myself looking for another place to take my family. This would be the second time I had an issue with a pair of glasses and this time there was no difference. The first time my wife was having issues with dirt getting between the frame and the lenses only to be told that they could try to clean them for us but if they break they break so it was a choice we had to make and they would not be responsible. Couple of days ago I brought mine in because of smudges that was smearing both lenses. After the tech took one look she stated that is was the scratch resistant if I'm not mistaken. What frustrated, annoyed, and disappointed me was that she stated "yeah it happens" and "that it is no longer under warranty". Glasses can expire, wow. I've been wearing glasses for 40 years now and never had anything like this happen. Bottom line is, I didn't think that a little after two years and $900 later they would do absolutely nothing to try to remedy the situation. I can barely see through them. This is being put on their main website so lets see if they actually keep it. read more

As always, I highly recommend Uptown Eyecare Hunters Creek. I have been going here for about 10 years and even though there have been staff changes, including doctors, the kindness and professionalism is always there. It's a very nice office with a pretty big selection of frames. They have such a perfect and organized flow for the patient visits. I love it there. read more

Great experience through the years! The staff is nice, attentive, and helpful. My 4 stars is only because their system on the website is not updated with the information we provide prior to the appointment, so we have to go through that again. They speak spanish, so always a plus! read more

The eye doctors at this location are super. Very hard to get appointments but they are busy. The quality of doctor is great but the part where they sell eyeglasses and fill the prescriptions are horrible. I have bought glasses from them over the last 2 years and they can never ever get the prescription (progressive lenses) correct. Also, on so many occasions, after spending hundreds on glasses, they would not adjust my frames ( they sent me away as "too busy"). The front desk staff and eyeglass sales people are less than helpful. Inlimit my recommendation to the doctor visit only. read more

My husband and I bought 2 eye glasses each and all of them needed to be returned because the prescriptions were bad. when we got them back after waiting 7 weeks, the prescription were still bad. we paid over $800 for nothin. They don't allow return. When we said that we never had a problem there, one of the front clerks responded "there is always a first time". Customer service is not good. They lie about the ETA of the prescriptions. If Dr. McCan doesn't pay attention to his staff, his practice will go down. The lab they use is bad and make a lot of mistakes making you wait for the final product which is as bad as the first one you. return. if you want to waist your money and time, go ahead and go there. read more

This one hurts my soul. Mainly because we have been patients for over 6 years. Two the staff used to be SO LOVELY and always made sure you were aware of everything. We've seen the office grow from not just ONE location but to a second in Lake Nona where we live. And to multiple doctors which are so nice. We would always mention this place for not just regular glasses but sunglasses because they always had the best selections. Last year alone we purchased 4 glasses out of pocket which is well over 2k between my family. Now 6 weeks ago we dealt with someone not putting in our order waiting two days for them to figure it out and telling the same story who knows how many time. We are now 6 weeks and my dad that paid out of pocket for new glasses has yet to receive them! I called and they left a message to someone to Have them call me back that management would call me by Friday to talk to the tech that worked with us. It was a MANAGER I spoke to last who gave us a discount for the issue and now we don't know what's going on? It's a new year ! If we would've known we would've waited to now to have our insurance take care of it. Now I'm sitting here waiting for a call back and no glasses! STAY CLEAR OF THIS PLACE there's so many new places in Lake Nona now that take VSP and have high end glasses. read more

I have gone for years but lately it has not been the same. Spent over 1000 on glasses and my regular everyday glasses did not come out the same as my previous prescription. I am out good money because I cannot use them. They said they verified the prescription and according to them it is the same as last year's prescription but I cannot see through them. Even after adjustments and everything they are still not the same and I cannot wear them, I have to use my old glasses because they are the only ones I can see through. I don't think I'll go back. read more

I wrote a previous review indicating that the billing was confusing. I want it to be known that the office corrected the issue quickly and showed their concern for the customer. With that said, I believe that the problem was not the fault of the office but a misunderstanding. I thank them for their patience. read more

I've been a loyal customer for over 3 years and have brought my entire family here--we're five in total. Just 3 months ago, I bought a pair of glasses and one of the legs broke. We didn't bring them in right away because my son had final exams and needed them to study and finish his tests, so we used a bit of glue as a temporary fix. When we finally went to claim the warranty, they refused to cover it for that reason. At no point were we told that doing so would void the warranty. I'm very disappointed in how they handled the situation. After so many years of loyalty, you expect better treatment and clearer communication. We won't be coming back. read more

i spent $500 for just lenses here. they promised them in 2 weeks, I waited 5 for my regular glasses and 6 weeks for my sunglasses. The lenses were wrong so they sent them back promising them in 1 week on a "rush". Another lie, waited 3. Frustrated I told one of the girls Ive been going here for 12 years never had a problem, her response was "well there's always a first time". If I was an owner she should have been fired for her ignorant uncaring answer. Anyway, $500 later, my lenses are still wrong and they won't refund me. Im using my old glasses again. They are incompetent, unprofessional, they lie and they really don't care. Stay away at all costs, I am reporting them and going to spend more money to another optometrist because of their incompetenc. read more

I will say the exam itself was amazing. They saw me right away and the dr took care to explain everything carefully. Otherwise exactly what you would expect from a place who does glasses. My overall experience was tainted after a follow up phone call regarding my husbands glasses with Jackson who's attitude I could feel straight through the phone when I asked about how much longer as MY glasses were back in the time they'd originally quoted me (about a week) When I went to pick mine up the other lady said one of hubby's lenses was wrong. That being said I was originally going to 5 star them until the attitude. You pay $300+ for frames (cost me about $500 w insurance and hubby about $400 w insurance)etc you expect 5 star service. read more

Highly recommend this office for everyone! The staff is not only very kind, but they are also helpful while being patient with families as well. The doctors here are the best I've had and my kids love them too. 10/10! read more

I hate to leave a one star review for any business. Unfortunately 'not good' sums up my experience here. The reason I came here in the first place was all the great Yelp reviews. I ignored the suggestion of my wife to go where we we have purchased glasses in the past. I pointed out the much lower Yelp reviews there. So Uptown is obliviously doing things right to get good reviews. I even waited to do this review until I got my next pair of glasses just in case the problem was with my eyes or prescription. I got my eyes examined by the same optometrist that has been doing this for our entire family for over 30 years. I then brought the prescription here to get my progressive glasses and sunglasses. They had a great selection of frames and I was able to find two that I was very happy with. I explained that I spent most of my time staring at a computer screen - so that was a very important consideration to me. They fitted me for my glasses and I eagerly awaited for them to come in. I came back in and anticipated trying them out. That's when things all went south. Reading: Nope! Very narrow field of view and never in sharp focus. Computer screen: hell no! Impossible to read small fonts and even large objects were out of focus. Distance: Looked great! This is where they turned agitated and started with the finger pointing. They said the prescription must be wrong then and that I needed to contact my optometrist. So I did that. I explained the situation to him and he re-did my entire eye exam - same results. He said he could try tweaking one thing that may or may not help. Back I went with the new prescription then waited for the new lenses. Uptown kept warning me that they only get one free re-try with the lenses. They arrived and the second try was pretty much the same issues as the first try. They suggested I buy a third pair of glasses just for computer monitor viewing. What the... My old glasses didn't have this issue and I was already in this for $800. I can't believe they wanted to blame my prescription and not consider there was a problem with the fitting or the lenses themselves. This was real crappy customer service and it cost them my future business. I figured that maybe I just needed some time for my eyes to adjust. One, week. Two weeks. A month. Never got better - ever. Found myself taking my glasses off when using my phone and squinting when I looked at a monitor. My sunglasses would not even allow my dashboard gauges to be fully clear. They were better than no glasses at all but still no sharp focused gauges. So I lived with the worst (and most expensive) glasses I have ever owned for close to two years. I just got my eyes examined again by the same optometrist. My prescription had not changed. But this time I followed my wife's advice and bought my glasses at the chain store that he works inside of. Viola! I can now read my phone. I can see my computer monitor text clearly and car gauges as well. Distance vision is good too. I was told by the person that fitted me this time that the measurements that they took before were incorrect. Each eye focused at a different height. That is why things were never clear no matter how I tilted my head up and down. My eyes could never work together except for the top distance portion of the lenses. If you are buying progressive lens glasses you have been warned. I strongly recommend you go elsewhere. Try someplace that knows how to properly do a fitting for progressive lenses and will work with you until you are happy. read more

Uptown Eyecare - Optometrists Near Me - Orlando, Florida

If you are accompanied by someone they have to wait outside because of Covid. Otherwise they will charge you $35. It was 95 degrees outside. The patient getting glasses cares for a person in a wheelchair and a 4 year old and was to to wait outside or get charge $35 for cancelling appointment. They were wearing masks. They sell glasses and not a medical facility. Ridiculous read more

From the moment I arrived to when I walked out the doors, I received excellent service. Everyone there maintained professionalism and were genuine. My appointment started right when it was supposed to. I asked lots of questions and never felt like I was bothering them. I moved here from another state and am very happy to have found my new local optometrist! read more

I loveee this place with a passion.Literally my second family. Glasses are literally my accessory. It defines who I am and it's the first thing that people notice instantly. I can always count on this place to give me a lot of choices on glasses and brands to choose from as well as the best quality of eye care. Thank you Dr.Morales, Dr.McCann and all the lovely ladies here for always giving me the best of the best. Waiting isn't as bad especially if you come right after lunch (2pm) or when it opens! Also make sure they can take your eye insurance (most of the one it's different from your medical insurance). You'll definitely have people complimenting on your glasses if you go here! read more

They Know how to make money at Uptown but........ they don't know how to handle customers who might just come back. They don't like kids and try and make it difficult you you to bring your kids. They don't encourage you to take your Prescription and find good glass frames at the right price elsewhere. They don't care if you have to wait. they don't care if your insurance doesn't cover them, they just don't care. They do care about your money though. There are dozens of Optometrists in Hunters Creek who are kind and care about your purse - check them out. The Manager should be managing cattle. read more

This is a great office and they have two doctors who are bilingual so you can bring your family and do not have to wait long. They are very thorough on their exams. These doctor use all the most recent technology and methods. I have VSP insurance and they work with you to make the most of your insurance benefit. A lot of places charge contact fitting fees but really don't do much outside the sight review. Uptown gives you different brands to try and bring you back in to discuss and recheck you afterwards before order if you want. They make sure you understand the rebates and how to submit them. Tana is the best optician. If you are looking for a large selection including designer frames this is the place. Tana is really good at plucking various frames and helping you select one that compliments your face. She truly cares about you and asks about how you are doing and makes you feel so comfortable. She is the main reason we return year after year. If you have a problem you can go back and they will help you such as adjusting your frame etc. A couple times I had an eye infection and they saw me right away and billed my medical insurance. The office staff remains the same (Ashley) and they treat you like a valued customer. A couple yeas ago I referred a co-worker and was surprised to receive a Starbucks card . So if you go mention my name - haha So to summarize why to go to Uptown Eyecare? Quality care, selection, customer service and knowing if you have an issue you can go back and they will help you. read more

From the moment I walk through door I am always treated like a rockstar. I have been a patient of Dr. McCann as well as Dr. Awanda for all my eye care needs for many years, and as I get older, well my eyes are definitely not what they used to be! The doctors and their staff take care of everything with ease and knowledge. So very patient and a joy each and every visit. Looking forward to my next visit, it's time for new frames and their selection is OUTSTANDING! read more

I got very lucky with this place. A couple of my coworkers came prior to me and they loved it. I had called the day before for an appointment and they fitted me right away. Once I got there, I wasn't even in the office for more than an hour with exam and new lenses. read more

Friendly staff, detail explanations by staff and doctors, is my second time but by now is my point to go when my eyes need some attention. I will absolutely recommend this office to friends and family. read more

Everyone is super sweet from the front desk to the doctors. Juan at the front desk is amazing super friendly and courteous. Dr Kim I believe that's her name is, is just the sweetest! She takes her time and answers all of your questions and never makes you feel like you're being rushed. read more

Had my first eye appointment at Uptown Eyecare yesterday (11/24/20). Very impressed. Office is nice, big, and clean. All employees wear a uniform and name tag. Felt like a professional environment. Best of all, Dr. Amita Patel was EXCELLENT! She was thorough, patient with my questions, and made sure I had the information and understanding I needed to make decisions. For example, she showed me, visually, the difference between my old contact lens prescription and my new one. No eye doctor had ever done this for me before, and it made me confident that my new prescription was correct. Finally, at the end of my appointment, she actually SUMMARIZED everything that had taken place. I loved this! So to do a little summary of my own: Uptown Eyecare - and Dr. Patel - are HIGHLY RECOMMENDED! [Cost: $85 (exam) + $75 (contact lens fitting) = $160 total. Which seemed quite reasonable for the service I received. (Note: I order my lenses separately online.)] read more

Overall the exam and visit with the doctor is normal eye care service. However, the manager is rude in person and over the phone. I had a bad experience last year was gonna give them another try but again the manager rude. Also, not family friendly. If your gonna put all families in one bubble and punish all for some action is not fair or great business move. Families can only book 2 members a day which means a family of 5 would need to schedule 3 appointment. I would not recommend Hunter Creek location, company policy to limit families and than this location non customer service and rudeness. read more

Uptown Eyecare is the best. My son and I went for exams and glasses yesterday. Very professional and clean. The lady who helped us pick out our glasses was so awesome and kept us in budget. The eye doctors explained the changes in vision and made us feel very comfortable. If u need an exam go here!!!!!!! read more

I've been coming here for a couple years now and they are great! The doctors are super friendly and helpful. I appreciate all the staff and the safety measures they take to keep patients safe read more

Wonderful eyeglass professionals. My husband and I saw Dr Pyon at the Hunter's Creek location and were very impressed with the quality of care we received. All of the staff we very friendly and knowledgeable. Tana helped us pick out the perfect pair of glasses. We will definitely be back next year for our annual exam! Much thanks to everyone at Uptown Eyecare! read more

I went into the Lake Nona office with an eye injury and not only was the staff helpful and professional, but the doctors were phenomenal. I highly recommend them! read more

Tried this place out located in Hunter's Creek Town Center. I was able to get an appointment the same day, which I am truly thankful for. The inside is really nice and staff is friendly. The doctor seemed very attentive to my needs as well. I was a little disappointed in the pricing though because I had called other eye doctors, and Uptown Eyecare is definitely on the higher end of pricing. Overall, a nice place with a variety of sunglasses as well but they are a little pricey for just a simple eye exam. read more

Excellent services all around, I highly recommended this Eyecare facility. A very pleasant eye doctor visit, excellent doctor care, office staff is nothing short of knowledgeable and attentive. read more

We have been coming here for years and always get great service. This visit was extra special as they were able to slip me in to a fully packed schedule and diagnose an optical emergency. They called and got me in to an ophthalmologist the same day. I appreciate all they have done for us over the years and especially on this recent visit. read more

I didn't even sit after signing in. I was taken straight back to start the exam. The woman was very friendly and sweet. Then I sat and waited for the doctor for no more than 5 minutes. He was also friendly and professional. Made sure I understood everything. The woman who helped me pick out my glasses was super patient and helpful. Great experience. Would recommend! read more

I have been getting glasses and contacts from Uptown for years. The doctors are great. Ms. Tana has been the best optician I ever worked with. She always looks out for my best interests. I have recommended my family to them and will continue to support them. read more

Tana is very knowledge. She has so much patience and does everything to help you to select right frame, right lens, and to save you money. She has great suggestion on what kind of lens to use based on your needs. She has lot of experience in the area. She goes out of her way to make you feel comfortable and happy. I can't say enough about her. This place has good selection of frames and follow good COVID practices. She is priceless asset for the uptown eyecare. read more

This was my first time at uptown and my experience was awesome. Everyone on staff was so friendly and knowledgeable. It was my first time going through the process of getting glasses/contacts and they directed me and explained to me everything I needed to know! I was interested in contacts and Dr.Patel assisted me in choosing some and even helped me put them in for the first time. There was even a little one on one training on how to use them properly which was helpful. Looking for frames was a breeze as many options were suggested to me based on what I described I liked. Glad to call uptown my new home for all vision needs! read more

Wonderful experience. Love the people, very professional and helpful. The doctor was very thorough and patient. There was a wide range of selection glasses. If you want a complete service for your eye care needs, this is the place to go. read more

Dr and staff were very friendly. Dr took the time to explain everything and make sure it was understood correctly.