On this day of Tues., 19 Jan., 2021, I took the RRTA #2 bus from the Queen St. Station to my…read more12:30PM appt., at The Family Eye Group, which is located at the Health Campus, here on Harrisburg Pike. So, this was my experience:
I arrived at the office approx. 10 min. early. So, I approached the counter, and just as I was getting my paperwork together, the secretary said:
'NAME!'
A few seconds later she yelled it out again, and I told her:
"I HEARD YOU!! GIMME A CHANCE TO ANSWER HON, RELAX." (because sheh wasn't being patient with me. Give people a chance to respond, before ya keep repeating yaself.)
So, after I handed her my new patient forms, she pulleduup on her computer, my insurance info, and she said:
'It looks like we do not accept your insurance. You said you have Health Wellness...?'
So, I said:
"Yep! And Health Partners Medicare."
Her response was:
'Unfortunately, it looks like we do not accept your insurance here, unless you wanna just be seen as (pay as you go(?) I can't remember the terminology, but she was alluding to my being treated, if I wanted to be seen there as a new patient, without coverage.)
So, I told her:
'Nah, nah-no. I have another Dr.'s appt. anyway, I'll just go to that one. It's fine."
Now... I was plenty polite, and I left. So... I remembered after I left, that they had never called me in the month prior to my appt., that they didn't accept my insurance. So, I said to her after I returned to the window:
" Ya know, nobody ever called me to tell me that my insurance wasn't accepted. And I was under the impression that it was accepted, when I made my appt., here."
She said:
'It looks like somebody may have tried to reach you, but it was too little too late...'
Now... here's what the whole snod damn problem is:
I despise having my time wasted bg some clown Dr's. office, and getting sent on some wild goose chase, without any common courtesy or forethought to informing me that my insurance isn't accepted. And the other reason why I'm pissed off with clowns like this, is because they need to get their sh** together, as a professional outfit, and cut the bullsh. People don't all day taking houses out of their merry way to make needless doktors trips, for no reason. What sloppy customer service--and it's a show of real arrogance to March a patient with health problems l the way out of his/her merry way, FOR NO REASON!!
MORONS!!!! Wake uo, and get ya sh** t'getha. Seriously. I don't appreciate being made a fool out of, just because yer too haughty to make a courtesy call, to let me know as a VALUED PATIENT, that my insurance isn't accepted--which yiz should have informed me of, WHEN I CALLED OVER A MONTH AGO!!
Very bitterly disappointed, AND insulted. No good.
