I have never been treated so badly! After insurance, I paid over $600 dollars! My sister, who does not have insurance, paid half of what I paid and received more and better service by going somewhere else! Once I found out the price I paid versus what my sister paid with no insurance, I kindly asked if they would go over the charges billed and why it was so expensive. Instead of sitting down with me to explain the charges, my contacts and glasses were thrown at me and they proceeded to help someone else. No one fitted my glasses to see if they were comfortable on my face. No one made sure I had received everything I ordered. This of course, was after I had paid! Please do not go here! It's a rip off! SCAM! I will NEVER return! I hope this helps someone else in the future from wasting their money and time only to be treated like CRAP! read more

Towards the end of the Covid pandemic, I was finally able to afford new lens, but not frames & asked if I could use some frames that I had brought from them in a previous purchase & they said yes. I am 76 years old, retired & on a fixed income, which was the reason for my request with only Medicare & no vision insurance. After TWO eye exams, I paid $719. for lens & when I went to pick them up, the case was just handed to me & the woman there went back to her phone call without fitting my glasses on me & barely acknowledging my existence. When I got home, I couldn't even tell if they had changed the lens out bc there was a set inside MY eyeglass case along side my old frames & my vision has not improved. They went downhill rapidly after Pearl Vision sold that store to My Eye Doctor. I WON'T BE BACK! read more

They gave me two exams just to double check the service was great and everyone there was so nice and stuff were not crazy expensive I really recommend also u get a free lollipop! read more

I've been going to this location for a few years now and could not be happier with the service. Dr. Patel is wonderful and extremely knowledgeable. When I was suffering from a very scary vision problem, she called me a few days after my appointment to make sure I was ok and to ask how healing was coming along. The staff is wonderful, as well, and I feel extra cared for anytime I go in for an appointment or have a question over the phone. I plan to be a patient for a long time! read more

Dr. Tasman used to have a well run office. Since partnering with Myeyedr, everything is so bad that I've switched to another practice. The staff does not follow-up with appointments, let alone, call in referrals and phone with the details. It's as if you have to read their mind. My new set of eyeglasses were so bad, I could never wear them. Their 90 day policy is shot to hell when you have to keep bringing in the glasses for issues with the prescription. My advise.... steer clear of this practice read more

I've been going to this location for years. By far, the team in there now is the best of all from the front desk, to the preliminary care assistant (the one that does the health check) to the doctor, Caitlin Byrne, OD. Thank-you! read more

I want to change my "great" comment to "stay away". I had so much trouble with this office that I finally had to go to Linked to find upper management to handle the problems. This office gave me a card with a customer service number on it and the number is wrong. Horrible experience. read more

I've seen Dr. Covington at MyEyeDoctor for a very long time. I had an appointment with her on Monday and she was so thorough and professional. I always have such a great experience and exited more educated about my condition. TIM read more

Avoid at all cost. I scheduled an appointment here and since this location and its sister location are just a few mere miles away I accidentally went to the better "location" at 9801 Hwy 92 Suite 100. Therefore, I missed by appointment by 10 minutes or so, but the nicer location called ahead to the bad one and advised them to take me. However, when I arrived to the bad location (original appointment) 12924 Highway 92, suite 100. I was told they could not see me because I was late. I looked around and from what I recall there was only one person being seen! I was told to come back later that day, but was then told my appointment was actually tomorrow. I therefore wasted two trips. The front male receptionist was more of a bouncer and wouldn't budge to accommodate my return. Therefore, I vowed never to return to this "bad" location. You're way better off going to the 9801 location. The customer service there is the polar opposite. This place should be closed and erased from existence. I reported all the facts and corporate investigated and All you can do is hope for the rest of the poor souls to be taken. read more

This office was great! Loved the doctor- she easily solved an issue I was having. The rest of the team was helpful and so friendly

I've been coming here since it was Sure Sight Eye Care, which was great. But since selling to My Eye Dr., the practice has been totally unhelpful, unfriendly, and just isn't worth it. I just want an eye doctor where I can talk to a human when I call, and where the people are friendly and know what they're doing! I'll be going to a local eye doctor from now on, NOT one that has sold to My Eye Dr. read more

Great people!! Professional and friendly!! Love my glasses!! Great discounts!!! Timely visit!! Great place! Won't go anywhere else!! Thanks again!! read more

The first eye doctor I've been to since moving here four years ago, I don't know any other eye place that'll take better care of me than them. read more

My family and I have gone here for years. The staff and doctors are fine. My husband, myself and my daughter all wear contacts, but my son, who is 8 just had an appointment and now needs glasses. On the day of the appointment we ordered his glasses. Tomorrow will be 2 weeks since his appointment and we still don't have his glasses. For someone, especially as young as he is, waiting 2 weeks for glasses is too long. I don't understand why it would take that long for glasses to come in, considering we used to only have to wait 1 week. Also, when we ordered the glasses we were never told it would take that long. I may continue to go here for exams but I won't order glasses from here ever again. read more

I called for a simple request and person whom i talked to should be working at Publix, as she new nothing about eye glasses

I am not a patient here but I needed lenses transferred from a broken pair of glasses in a hurry. Kristy took care of it no problem, no charge, in about 3 minutes flat. I will need new contacts soon and will try to patronize this business if they have room. They won my future business today. Thank you Kristy! read more

I reordered contacts and they arrived for the wrong prescription. The front desk girl told me that's the prescription they had in the system and they couldn't change it without a new exam. The thing is I got my prior contacts there and exam so the Dr. must have type it in incorrectly, however, they didn't offer and help or assistance. I left and won't be back. This place has constant turnover and an unhelpful staff. read more

I went to the Hwy 92 location and a different doctor was present. I waited 1 hr and 45 minutes with no one to let me know I would see a different doctor other than Dr. Russell. She was overwhelmed and I do not recall she introduced herself and she rudely explained she had a patient with complications and I needed to wait another few minutes. The bill was not explained and I had been told my insurance would cover frames and that was not the situation until I was checking out. I cancelled my order the next day at my own expense Very unprofessional and disorganized. Do not trust your sight here. read more

Do not go here, I totally agree with Christine C. review. Had the same thing happen except on a follow up of contacts exam. The person who did the first part of eye exam was rude both visits. When I went back in for follow up I apologized that maybe I had come in on the wrong day when they didn't have an appt for me. To which I was told they had nothing for me at all, without an apology but I was made to feel like a liar. Wish there was 0 starts but the young lady that helped me with the checkout was nice so she needs some credit. DON'T GO!!!!!!!! read more

I made an eye examination appointment on short notice and was able to obtain one the next day. However, when I checked in, I was asked if I was at the correct MyEyeDr as there is another one in the same area. Eventually, my appointment was found (others have provided a similar comment). Afterwards, I received great service as I only had about a 10 minute wait for the eye examination. The eye examination was very thorough as they reviewed my vision as well as the characteristics of my pupils. Because the location is close to my house, I will continue to use MyEyeDr but hopefully do not encounter the experiences of previous reviewers. read more

This place is very busy. It is so busy that they forget why the customers are there. I was forgotten about. Once I reminded them why I was there, I was even told that they forgot about me. The positive part and the only reason why they are getting 2 stars is because they were helpful when I was picking out my glasses. UPDATE: I'm changing the rating to a 1 star. They spam you with unwanted text messages. Avoid this place. read more

Had a terrible experience with getting my glasses. We have been coming here for myself my son and wife. First they got the wrong prescription saying dr read the wrong numbers. They kept insisting my eyes will adjust. After a week when I couldn't use the glasses got checked again by a different dr and they agreed the prescription was wrong. Sent the glasses to be redone. After two weeks I was called and they gave me the same old glasses. After a lot of checking back and forth it took another two weeks to get my glasses. A total of two months. I won't be coming here again. read more

Great experience. I wasn't happy with the progressive lenses and they sent them back and had them changed at no charge. Thank you.

My family has been coming here for years. The last 2 times...since they have changed have been less than stellar. We finally decided to change practices. The staff was once very friendly but now it just isn't the same place we enjoyed going to. We have now found a new place that hopefully will work out and not sell their practice to my eye dr. read more

Bad attitude from the front desk and manager Don when I called. I will not go back there for sure!

We have been using this office for eye exams and glasses/contacts for quite a few years now, and have never had a problem. Everyone is super nice and knowledgeable. They have a great selection of frames. We will continue to go here yearly. read more

Great experience, my daughters first set of eyeglasses. Isaiah did a great job helping with her adjustments..

The worst was quoted $500-$700 for lenses only! Went somewhere else and got the lenses I wanted and 2 new frames less than $230 ... People you are wasting your money ... it appears they just care about making money and taking advantage of insurance or lack of ... read more

I scheduled an appointment mid March. I arrived at my appointment on March 26 @ 11:30am only to be told I DIDN'T have an appointment, and there was no clinicians there to see me. They did not offer any kind of apology nor did they try to reschedule with me. They almost acted as if it was my fault. Well, if it was my fault, why had they already had me pre- approved through my insurance. I had to call this morning to get them to release the hold on my benefits.....I spoke with the manager....he told me sorry for the confusion. What confusion? I made an appointment, you pre-approved my insurance and then didn't have me on the schedule. I've been involved with customer service all my life and this place has none. I planned my day around that appointment, and missed my child's soccer game. I am new to the area and I hope this is not the way all "southerners" act. read more