Here's a clear, strong review that keeps the emotion honest while staying professional and effective: 1 Star Review I rarely leave reviews, but I feel people deserve to know what the process of ordering through this office is really -- 100% frustrating. I actually like the Dr Fowler, but unfortunately the front desk staff is disorganized, unhelpful, and seemingly uninterested in doing their job. Each interaction feels like they're doing you a favor just by answering basic questions rather than providing patient care or problem-solving. I've gone in expecting to see the optometrist, only to find out he had called out. On Friday, I called to see if my trial contacts had arrived -- I was told someone would check and call me back. They never did. I called again today and was told the same thing...not going to wait. I will head there for the fourth time in one week just to get answers that should have been handled with a simple phone call. The lack of communication, accountability, and basic customer service is extremely disappointing. If not for the doctor, plus the cost I wouldn't go back at all -- but the staff experience alone makes it hard to recommend this office to anyone. read more

I have seen Dr. Fowler for at least eight years. Every time, I am impressed with her competency and down to earth demeanor. I also like that there is no pressure to purchase glasses or eyewear there. read more

I definitely reccomend these guys. I've been going to Dr. Fowler since I moved to Roswell, GA ten years ago. She makes you feel like you're the only patient in the clinic. I like the way that she walks through the pictures of your eyes and explains what's going on. She's also patient when helping determine strength for the lens. It can take a minute to determine if this is better or that is better. (know what I mean}. read more

I have been coming here for about 3-4years and their level of service seems to be declining and fast! From the front desk snippy lady when she answers the phone, to the doctor rushing through their exam, to sending a request for the wrong glasses prescription, to not notifying you your glasses are in, to not telling you what is needed for your pick up, to having to compassion and even to having a do or talk to you like you are stupid as he walks through the order. I will not be returning to this office and do not recommend. read more

Dr. Thomas was very knowledgeable and took an extended period of time to answer all my questions and explain pros and cons of my different options. She also listened and refined my prescription in order to improve my eyesight, after many years of just having the same prescription, and assuming that was the best that could be done. read more

Got charged $1 as soon as I walked in the door for not having a mask, even though the mask madidate has ended. I've worn contacts in the past and they knew that, but I still got charged for a contact fitting. Also, charge a $15 service fee on top of my $15 copay. I walked out of there with a $92.50 bill, and I didn't even order contacts or glasses. I have never paid this much for getting a prescription renewed. read more

Although I never was actually a patient, I have wonderful experience with this practice. I was visiting my mom in Marietta when I woke up with blurring in my right eye. I called my doctor in Dallas to get his thoughts. He suggested that I needed to see an eye doctor asap. I called around to at several (8-10) different eye care offices until I called Hazel Family Eyecare. The person that answered (Rausahn) took the time to listen to my plight and went out of his way to help me, in spite of the fact that Hazel was completely booked for two days. He called around and got me an appointment that day with competing practice. That is called caring. Thank you Rausahn. Jim C read more

They are unwilling to assist in an emergency situation. My son (who is prone to headaches) broke his glasses the day before school starts. They had absolutely no solution to assist him, were unwilling to try to fit him in for an appointment, and were unwilling to help in any way. The front desk staff is terrible when it comes to customer service. They were completely unsympathetic, and this is not the first time I have encountered their lack of empathy and customer service. read more

Wonderfully caring, knowledgeable and professional people here! Best Eyecare experience ever!

Dr Fowler and team are top notch. I switched to Hazel Family Eyecare in 2018 and every am extremely grateful for the change. I highly recommend! read more

Dr. Fowler and her wonderful staff, along with a wide and stylish selection of available frames, make Hazel Family Eyecare my go-to place for vision care. I've been going there since they opened many years ago, and have always received outstanding service. Highly recommend! read more

I have been a patient of Dr Fowler for years. She has always been a very kind, thorough, wonderful Dr. I highly recommend!

Excellent service at every visit. I recommended a friend and she was extremely satisfied.

I gave this place another chance. And they jacked my order again. Not only did the receptionist get the pricing wrong on my glasses when I first inquired about updating my frames, but she completely left off my request for transition lenses when I returned to drop the lenses off. Then when I picked up my glasses, not only did she not tell me there were no transitions added, but a different person told me my prescription would make the frames thick with the transitions and had no way of showing me how thick. read more

I did not have a good experience. To start things off I was charged for an appointment that I had to reschedule because I had the flu which did not feel appropriate. When I went to my rescheduled appointment I had an exam and chose two pairs of glasses. They checked with my insurance company as to what was covered and I paid the balance which shockingly was still very pricey! I few months later I was sent a bill for more money. I am very unsatisfied. read more

I selected Hazel Family Eyecare due to the overwhelmingly positive reviews I read on Yelp. The eye exam I had was the most intensive, thorough eye exam that I have ever had. The Doctor and staff were all friendly and knowledgeable. I couldn't be happier with my decision to switch to Hazel Family Eyecare. read more

Amazing service and wonderful staff who treat you like family. I love Hazel Family Eyecare

Really happy we were able to find a great eye doctor in Marietta. After reading a lot of positive reviews online, my wife and I decided to give it a try and we were really glad we did. There was very little wait time, and Dr. Fowler was very patient and thorough in her examination, answering all the questions I had. She also checked my glasses to make sure it was the right power and everything. And after finding out that my previous doctor prescribed a slightly incorrect power, she didn't push me to purchase new lenses, instead informing me that I would be ok with my current one and allowing me to make the decision. I walked away very satisfied with my experience here. Would highly recommend her to anyone. The staff was also very friendly. read more

I have always felt that the doctors and staff have given me the best service and evaluation possible. Their equipment and expertise are top notch and I will continue to use their services. read more

Great staff! Dr. Fowler is extremely thorough and seems genuinely concerned about her patients. Due to my plan, I am not eligible for frames until January 1, but I will go back to get them! The office is REALLY cute! read more

Had to wait a bit due to someone coming in with an emergency, but I was ok with that. I'd want to be seen if I had an emergency! Very attentive and personalized attention. Didn't feel rushed at all like I have at other larger practices. read more

We recently moved to Marietta and were having a hard time finding an eye doctor that we liked. After asking a local mom's group, I was recommended to Hazel Family Eyecare and decided to book an appt due to the good reviews online. From the check in, to the eye appt, to the ordering of glasses lenses it was a very smooth visit. The office has such wonderful sunlight shinning in. The wait was not long, and Dr. Fowler was very extensive with the eye exam. My contact lenses brand got discontinued and she worked with me to make sure I was comfortable with the new contacts before I placed an order for a year's worth. Overall a great office that my family will be sticking with :) read more

Awesome experience here. They were so informative, helpful, and encouraging with my daughter as she tried contacts for the first time. The glass selection is smallish, but they options were stunning. read more

I took my daughter to Hazel Family Eyecare due to the positive remarks I found on their website. The reviews were accurate and I was more than pleased with the service and support they provided for her eye examine and care afterwards. They were extremely patient with her learning the process of new contact lenses. She left the office with a huge smile! I was contacted later that afternoon by their office, via email, indicating they had made in error in the charges and over billed me. They offered to refund me the next day, or use it as a credit for future visits. Needless to say, I am more than satisfied with Hazel Family Eyecare for amazing service, and their professional integrity. read more

Where to start. Dr. Fowler is great. She is extremely personable, seems to be very knowledgeable in her field, and goes well above and beyond what I am used to for an eye exam. Their staff is incredibly helpful and polite. Their location is really convenient (located right next door to a starbucks if you have someone driving you). And, at least in my case, their prices were the same if not better than what you will see at a big box store like Lens Crafters or Pearls... which is amazing given that they offer much better service and attention to their customers. They even had my glasses delivered to my home for no extra charge via a concierge service since I can't drive without them. I was absolutely blown away. I swear they make you feel like a rock star without charging you like one. Now their selection is a bit more limited than a "big box" store, but, even though I require more specialty sized frames due to my head size, in my experience this was not an issue; as they don't have a lot of filler models that are just there so they can advertise a lower starting price. (Every option I looked at seemed really well made and stylish and was reasonably priced.) The only other issue is that you can't do same day service unless you have an appointment before 12 because they don't cut the lenses on site. However, with their concierge service that is not really a big deal; as they send a trained tech to help check and adjust the fitment of your glasses in your home or office. And all of this from a locally owned an operated business. You really can't go wrong with Hazel Family Eyecare. If you are used to more traditional outlet locations and all that goes with that... you are seriously in for a treat :). read more

We're new to Atlanta and I, too, chose Hazel Family Eyecare because of the excellent Yelp reviews. So, here's another to add to the list: -Family friendly (Here, it's not impossible to get an eye exam with a fidgety four-year old in tow!) -Extensive exam and acutely accurate lenses as a result (I was really unhappy with my former prescription, I picked up my new glasses and was actually shocked at how much better my vision was with more detailed progressives.) -Friendly and helpful staff (Dr. Fowler is incredibly thorough and Maddie took extra time to help me find just the right frames) I could go on but there's more things to do and SEE now... read more

Got my new glasses today and the lovely Maddie helped me out, she was able to look up my exact frames and re-order them but with my updated lenses! So I got to keep my fav style, thank you so much Maddie! Definitely recommend Maddie when looking for glasses, she is awesome! So kind and down to earth! read more

I am more than happy, that I found Hazel Eyecare. Dr Fowler is very professional, highly skilled and very friendly. The whole team is wonderful. They have an awesome collection of glass frames and I found immediately a new frame there. Thank you Jade :-) (I am looking for almost a year now in different locations) Don't waste your time with other stores and eye doctors, just go there and you will find the best eye care in this area! read more

Best experience getting new contacts and glasses. I just got Ambetter vision insurance and wasn't happy to find out nobody nearby took them. After a few phone calls I found out Hazel Family Eye care was the only place nearby without a waiting list. Knowing Ambetter I was skeptical about this place, but they were amazing! Got my new contacts prescription and decided to also get a pair of glasses. I told them I was on a budget and they took the time to go over my insurance policy with me and get the price as low as possible by putting the insurance towards contacts and getting me an inexpensive pair of glasses. Will recommend Hazel Family Eyecare to anyone needing contacts or glasses! read more

Dr. Fowler takes her time to make sure you have the best care possible. I have bad vision and she has given more attention to getting my prescription right than anyone I have ever been to. read more

Wow! Very nice and professional staff. Good selection of frames, not pushy on the upsell of options. Was very impressed and highly rec if you are looking for any kind of eye care. read more

Have been seeing Dr Fowler for the last two years and absolutely love her and the staff at Hazel Family Eye Care. She is thorough and patient. I had previously been going to lens crafters thinking it was less expensive. They were actually about the same and I got a much better exam and recommendations from Dr Fowler. I was having horrible migraines prior to seeing her in part because my prescription was wrong, she caught it and got me in the right strength lenses. Now almost no migraines! Can't say enough good things about the team at Hazel Eye Care! read more

I recently visited Hazel Family Eyecare for my regular eye exam. It was a great experience! The atmosphere was very cozy and relaxing. It is not like most eyecare facilities that I have visited in the past because it is warm and welcoming, rather than cold and sterile. The staff is extremely helpful and friendly. During my visit the staff was willing to assist me with my insurance and picking out a nice frame. There were several frames to choose from. Not only that, but Dr. Fowler is also very professional and I could tell she truly cares and is concerned for her patients and their eye health. I have been looking for a new eyecare practice because I was tired of having to visit the large corporate/retail type of practices, where no one remembers me. This is exactly what I was looking for! read more

What's to love about Dr. Fowler's practice? Everything. Dr. Fowler is excellent - knowledgeable, thorough and easy to understand. Just as important, she has set-up her practice to deliver a truly satisfying patient experience from beginning to end. Embraces technology to make doing business easy - loved the text message interaction to confirm our meeting. Beautiful, clean and classy office space. And delivers good, old-fashioned patient care on top of it all. For example, I had a few follow-up questions after our appointment, called the office and was able to speak with her directly with ease. Who does that these days? A model for healthcare professionals and a pleasure to work with. read more

Best staff/doc in or around ATL. Very friendly and timely service.

Dr. Fowler is such an amazing doctor. Her attention to detail, bedside manner and gentle nature makes her the one of the best doctor we see. Our whole family are now patients of her and everyone loves her! We are done with large eye centers, long waits and impersonal service! Dr. Fowler has created a boutique office, hired an amazing staff and makes each patient know they are getting the best service! They have an excellent selection, ease of scheduling appointment, accepts most eye plans and convenient location--5 stars. My young sons don't mind going there because she is a mom and it makes all the difference when working with children. You won't be disappointed in your visit! read more

I went searching for a new optometrists when I found out my eye doctor, that I had been going to since 2006, wasn't in business anymore!! I couldn't be more happier with Hazel Family Eyecare and the reason is Jade!! She has gone and goes beyond great customer service, every time!! Jade is such an asset to Hazel Eyecare!! read more

I hadn't gotten my eyes checked in a couple years and I lost a contact on a Friday afternoon. I wasn't that satisfied with my previous optometrist and was looking for someone new (one of the reasons I hadn't been in a couple years). Hazel Family Eye care was close to my house so I gave them a call. The lady that answered the phone was very nice and slipped me in at the end of the day. Everyone was really friendly when I got there and Dr. Fowler didn't seem rushed and explained everything she was doing as she did the exam. I'm happy with the contacts and now need to update my glasses which I will also get from Hazel Family Eyecare. read more

The staff at Hazel are amazing They are kind and respectful!

I am a new patient to Hazel Eye Care. Dr. Fowler and her staff were very friendly and knowledgeable. There was hardly any wait time. I had a very thorough exam, and never felt hurried during the exam. And insurance was a breeze to handle. Dr. Fowler was a good listener and cared about what I had to say. I walked out of the office with new contacts, seeing better than I had in several years and feeling confident that the health of my eyes was in good hands. They have a great selection of glasses too. I'm looking forward to going back next year for a new pair! read more