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    Mypetshipper

    5.0 (1 review)
    Closed 9:00 am - 9:00 pm

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    Pet transportation

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    1 year ago

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    Best Friends Pet Hotel

    Best Friends Pet Hotel

    (310 reviews)

    Disney World, Horizons West / West Orlando

    This was our first time having our puppy in overnight boarding and group play. I was a bit…read moreapprehensive at first, but the availability of the pet cam was enough to reassure me. I was also amused by her report card. Apparently she is a stellar pup! Overall, Olive seemed to grow more confident with her stay, no longer fearing other dogs. I would let her stay there again.

    honestly I wish I spoke to more disney goers who recently put their pets here before I did…read more I came to find out someone's pet was killed here recently because the establishment didn't follow their own policies resulting in a mauling. How horrific to hear. My heart broke for that family. My dog got sick here...even though he had his own private villa and one on one play time (it was an extra add on for that "enrichment") since he wasn't neutered and wasn't allowed to be around other dogs. (Respectfully my vet won't even entertain neutering him before 1 yr old for health and safety). But I am relieved that he didn't get group play after finding out how that other family tragically lost their furbaby. I honestly didn't put too much thought into boarding my dog here since I had boarded a pet here before during a bridal shower in '13. They were great then. But how they have changed!!! My dog tried escaping by day 2. Crying, throwing tantrums, running and jumping back in the car. He even crashed so hard into a cement wall trying to get out. This was so out of character. I watched the cameras since I upgraded him to a villa, and they literally just threw him in, leash and harness on the floor. They had me go through all his food and times to eat only for them to dump his breakfast, lunch, dinner all in a dirty bowl thrown in the corner. Btw the villas, are just enclosed rooms with an elevated platform with their blankets and a tv and access to cameras for you. Nothing fancy for that hefty price upgraded. They were impossible to reach. You couldn't get someone to pick up the phone if your life depended on it UNLESS you were using the booking line. The cameras would go dead randomly. The floor was stained prior to him getting to his room. The place had the most foul odor before even stepping into the building. Complete nightmare. I've volunteered in struggling low budget shelters that were cleaner smelling. I bathed my dog every night because he smelt so bad each pick up. Even all his belongings I sent in with him, leash, harness, toys, blanket, bedding had to be washed 2x to get rid of the odors they absorbed. I felt so bad boarding him here during the day. My dog ended up getting a really bad respiratory infection and is on antibiotics 2x daily for 2 weeks and requires daily steams to help him breathe since he couldn't fight it off naturally, even being fully vaccinated. It's sad because it's clear that they are severely understaffed for the intake of animals they have coming in and out. Sanitation and sterilization are not what they should be. The quality has gone downhill from what it used to be in it's early years. It is unfortunate because when it comes to time and convenience, it's the only place that is open one hour before the parks open and close a hour after the parks close. And provides transportation for pets with certain hotels (AoA, yacht, port orleans, and fort wilderness). Which are all major sell points for disney families. However, the quality of care of my pet is priority over convenience and I do not endorse a place where is seems like the quantity and profit has superseded the quality of care and deceny of a living creature.

    Mypetshipper - pettransport - Updated June 2026

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