Pros: Reliable way to transport your pet. Fair pricing. Easy in terms of setting everything up…read more Deena transported our dog safely and was very friendly. Gave updates with pictures which was great. Very convenient. They worked well with my very nervous dog. Cons: Not the best communication in terms of updating when pickup was taking place. They give you an estimated time window for pickup and say they will contact you closer to the time window to give you a more specific pickup time. I had to call two different times and speak to 5-6 people on their after hours answering service in order to find out there was a 2-3 day delay on what was supposed to be the day of my pickup. I eventually was placed in contact with management and they were great. The delay itself is understandable, but it would have been ideal to have been given a heads up beforehand.

Blue Collar Pet Transport -- 1 star…read more I hired Blue Collar Pet Transport to move our dog Radar and two cats from New York to Texas. Radar died within 48 hours of being placed in their care. He was 3.5 years old and healthy. We waited about a month to post this while awaiting the necropsy. It came back inconclusive -- because Radar was not brought to a veterinarian until full rigor mortis had already set in. Full rigor takes 6 to 12 hours to develop (per the vet). That means Radar was dead for hours before anyone at Blue Collar realized it. Two independent pathologists confirmed the body had decomposed too much to determine cause of death. The reason we don't know what killed our dog is a delay entirely inside Blue Collar's control. We were notified by text in the middle of the night. Calls to Blue Collar went unreturned. The first person we actually spoke to was the emergency vet who declared Radar dead-on-arrival -- and who was concerned enough about the circumstances that she recommended the necropsy. Here is what I wish I had known: They rely heavily on subcontractors. The people you speak to when you book are not the people transporting your animal. When something goes wrong, the customer-facing employees stop responding and you are handed off to contractors who have no direct obligation to you. There is no physical location. No office to visit. Blue Collar keeps no real logs. No route log. No stop log. No welfare log. No documentation of feeding, watering, walking, or check-in times. When we asked for records of what happened during the trip, there was nothing to produce. The only route data we obtained was screenshots of the driver's Life360 app that we cobbled together ourselves. Life360 is a personal location-sharing app, not a transport logging system. From those screenshots we found stretches close to four hours with no documented welfare check on the animals on the day Radar died -- a day when temperatures exceeded 100°F. Updates were not what was promised. We were told 4 per day. Most days we got one -- sometimes a short video, sometimes less. We also suspect the crate Radar was placed in was undersized (per a written statement from the boarding kennel we had used for years) -- but with no logs, there is no way to confirm. Their communication is poor and defensive. Their main channel is a group chat in an app called GroupMe. The initial incident report we received had basic facts wrong -- the wrong age for Radar, the wrong breed, and a timeline that did not match Blue Collar's own records. It was not written by the driver on the scene -- it was written by their subcontractor route coordinator, who was on a plane at the time of the incident. It is incredibly irresponsible that the person responsible for coordinating the transport of our animals was unreachable, in the air, while the trip was in progress. When we tried to reconstruct what happened, that same route coordinator asked us: "what exactly are we in search of currently?" When we pushed back for accurate information, we were told we were chasing conspiracy theories. When we formally requested all internal communications about Radar's death, we were told there was zero written internal communication that did not happen in the customer group chat we were part of. No internal email thread. No investigation memo. No documented review. Once payment was resolved, Blue Collar employees stopped responding. They refunded us, and after that all communication from actual Blue Collar staff went silent. I tried to reach the owner on LinkedIn -- no response. Blue Collar has also disabled Recommendations on their Facebook business page so customers cannot leave reviews there. The company has changed names at least once (formerly Millennium Pet Transport) -- search carefully, older reviews may not surface under the current name. We are not the only ones. Multiple families have described the same pattern via Facebook victims' groups and Instagram/YouTube reviews: an animal in Blue Collar's care under 48 hours, animal dies, animal is not brought to a veterinarian until in full rigor mortis. In the end, this is not a professional company that should be entrusted with the care of your animal.

Imagine leaving your babies for a few days.. imagine not knowing who to leave them with. Ok, now…read moreyou know the frustration I had trying to find someone in my new town. In Miami I had a trusted caretaker, but here I knew no one. I asked at Woof on Edgewater and one of the numbers they gave me was for Cuddles. There were a couple more, but after making the first call to them and having a long conversation with Phil, I knew they were my kind of people! I didn't have to look any further. They have been running this business for years and their love for animals is palpable. Not only are they amazing with my pets (my somewhat skittish cat had NO problem hanging out while we talked), but they are incredibly professional in how they run their business. I can't even begin to sing their praises, Marejane and Phil are the BEST! Warm, loving to our pets, professional and sweet, you can't ask for more. We left Coco and Uriko under their care for a week and my pets love for them was quite apparent when my cat Uriko ignored me completely to love up on Marejane. That is fine with me, since I can't ask for more!

Phil I want to thank you for consistently being there for Chip and Java whenever we need that extra…read morehelping hand. We appreciate all the love and attention you give them and the peace of mind you provide us. Thank you for always taking care of our mail and other little things on your way. You guy are the BEST. I can not say enough. We really appreciate you being there for our furry family members and all you do.

new old guy at night is making up prices and pocketing money. sign said 2 Gatorade for $4. he said…read moreno he wanted $5.50 and then took the drinks away from me. I've been coming here for 13 years and was friends with everyone. this guy is rude and horrible. lying and making up prices and stealing from customers. Told me to pay the price or leave. then said bye. Completely UNACCEPTABLE 3/16/24

This company is a complete scam and a racketeering operation. They will promise discreet 24 hr…read moredelivery and then hold your package hostage until you pay them "stamp" fees. COMPLETE SCAM!!!!!

Chris is incredibly kind, communicative (photos and texts on every visit!), and reliable. Best of…read morethe best!

We've used District Dog Company confidently and happily for the past year. What a great team! Chris…read moreand Molly are proactive, attentive, and so loving with our pets. My favorite part of going away?? Getting pictures of our pups throughout the day!! We feel connected to their activities no matter where we are. Chris and Molly are reliable, trustworthy, and genuinely compassionate. We even experienced a "worst case scenario" while on our last vacation - one of our family pets passed away peacefully in her sleep. Chris called me and very gently explained the situation; he then went WAY above and beyond by taking our sweet old gal to a 24-hour emergency veterinarian, where she was cremated privately -- all under Chris's guidance and direction. There is no one else we would trust with our fur babies than District Dog Company - they are amazing (and pet-approved)!!

OMG, Lisa is so very impressive. I could not have been more happy with Lisa's care of my fur…read morebabies. My Gyzmo (dog) took right to her and Snoball (cat) actually came out to see her which has never happened with a stranger. I saw the times she was in and out with my alarm system and when I checked the camera all I saw was LIsa playing with or rubbing the belly of Gyzmo and Gyzmo was in heaven. She had a better system of hair ball removal for Snoball and even called to see where the brush was so she could brush Snoball to get the loose hair. I wish I could give her more stars than 5. Based on this scale I would give her at 25, not just 5.

I can't praise Lisa enough! I hesitated to take a one month job assignment because I worried about…read morehow my senior Boston Terrier Becky would do during the day. Lisa's mid-day visits with text updates and photos eased my anxiety. I knew all Becky's needs were being met, lovingly.

I am so glad I found WPPC while looking into options for pet sitting my two pups. Jenorise and her…read moreteam are thorough, highly professional, and make it easy to get quality care for your pets while you're away. I was able to contact them and schedule a meet and greet the next day, where they met my pups and made sure they knew exactly how I wanted them to be cared for. After the meet and greet, I was able to use their convenient online calendar right away to schedule appointments. We just had the first day of sitting, and I got emails after every visit with pictures, a list of what was done, and a written summary. It's so nice to have the freedom to leave the house guilt-free, because I trust WPPC to take care of my babies for me. The price is also a great value for the high quality service. Couldn't recommend more :)

We have hired Winter Park Concierge quite a few times now and we couldn't be happier with their…read morelevel of service. The pets love them. And WPC has been so great to them and informative to us. They show up on time and send amazing reports with photos. We don't have a concern when traveling because we know they are in great hands. The owner is so meticulous and kind. We really appreciate everything they do and you cannot go wrong with them. They are wonderful.