TROSA was great! They worked very hard, but were very careful with everything and provide a…read morecompetitive price. I would definitely use them again

Goodbye old home. Hello new adventures!…read more Shout-out to Trosa Moving and Storage. https://trosamoving.com/residential/ We have moved quite a few times and these guys (all seven of them--plus a few extras they pulled in for the very swift and efficient unload) were exceptional: respectful, cheerful, working with hustle even in extreme heat. They were a coordinated team with a crew leader who was honest and quick to point out points of damage. (Thanks, Michael!) They moved our household contents as well as two home offices and a storage unit containing 50+ years of career detritus! Not only that, their estimate was the most realistic (not the lowest) we received (Thanks Barry!) All in all, we've moved 9 times and this was the biggest and the best move we've ever had!

I had one day to pay before a late fee was added. I went online to pay but the website was broken…read more Customer service said they were fixing it. So I asked the manager for a refund of the late fee and he said no. What! Foul on the play. The late fee was their fault not mine. Payment failed through NO fault of mine. So why cant u return late fee? They knew website was not working Thats fuc up. Lets b clear I attempted to pay b4 the late fee was added . No refund because manger was being Greedy

Lied about their prices, refused to honor the price that they confirmed 3 times on the phone,…read morewasted my time and money

THE GOOD REVIEWS ARE FAKE!!! THIS IS A SCAM COMPANY. There rating with the BBB is a D minus. DO NOT…read morePURCHASE THER GROUPON. They have over $300 in hidden fees, they will claim they have it covered in their fine print which states "an initial consultation is required" but it does not state this needs to be done PRIOR to purchasing. They will then blame you and refuse to refund. Groupon has informed me of multiple complaints against this company and stated that violate their merchant agreements additionally not including the full total prior to purchase is against FTC laws. Since they won't be transparent I will list all their hidden fees below! DONT DO IT!! Email receive AFTER purchasing: Choose Your Pricing Option A. Flat Rate: $499.99 Includes: Up to 2 hours of moving services, 2 Movers, a Truck, Service fee, and all necessary equipment. Additional Time: Charged at an hourly rate if you exceed the allotted time. Note: This rate assumes you have provided an accurate inventory list. Groupon: Groupon is only valid Monday-Wednesday and does not cover service Fee. B. Hourly Rate: Minimum Charge: 2 hours. After 2 hours, you will be billed in 30-minute increments. Estimated Number of Hours: 2-3 Recommended Number of Movers: 2 Hourly Rates (with Truck): 2 Movers: $149.99/hour 3 Movers: $194.99/hour 4 Movers: $239.99/hour Additional Movers: $40/hour per mover Service Fee: $199.00 Second Floor Apartment Fee: $50.00 Third Floor Apartment Fee: $75.00 2. Select Your Protection Package Basic Value Protection (Free): This lower level of value protection is provided at no additional cost. However, it only provides minimal protection that is considerably less than the average value of household goods. Under this protection, Your Budget Movers LLC maximum liability shall be $.60 per pound for the actual weight on any lost or damaged article or articles. With this option, any claim for an article that has been damaged, destroyed, or lost in the custody of our movers will be settled based on the weight of the individual article multiplied by 60 cents. Basic Value Protection provides minimal protection, and it is possible that settlement for any claim under this level of valuation may not be satisfactory to you. Full Value Protection ($300.00): The minimum value of the move is $4.00 times the weight of the shipment. However, you have the right to declare a greater value and pay for increased protection. If items are lost, Your Budget Movers LLC will have the option of replacing them with articles of like kind and quality or paying the replacement cost as determined by current market value. If items are damaged, Your Budget Movers LLC will have the same options and the additional option of repairing the items OR paying the repair cost. Your Budget Movers LLC holds the right to use any company of its choosing to repair any damaged items, replace with a similar item or make a cash settlement for the cost of the repair or the current market replacement value. 3. Additional Services and Costs Furniture Assembly/Disassembly: Full Service: $75.00 flat fee Single Service (Assembly or Disassembly): $35.00 flat fee Truck Sizes: Available Sizes: 10FT, 15FT, 17FT, 20FT, and 26FT Extras: Mattress Bags: $20.00 each Shoe Coverings: $40.00 flat rate TV Boxes: Up to 70": $45.00 each Up to 86": $75.00 each

The disaster that was this move cannot be exaggerated. The movers who came to my house damaged a…read morewall and my wooden stairs. I was promised a repair but the company has ignored my repeated emails and calls to get that arranged. To start off, one of the movers made inappropriate remarks to me, starting with "I broke up with my girlfriend yesterday" as he inquired as to my relationship status within TEN minutes (cannot make this stuff up). The driver then got their moving van STUCK in my driveway for more than 3 hours. They arranged a tow truck to free the van and they allowed my stuff to be towed to an unknown tow yard. Abdo was unable to get the truck that day, so my items say somewhere overnight in a tow yard. They promised me a refund of 200.00 for an inconvenience fee. Instead, they had the NERVE to charge an additional 459.00 for the day they unloaded. My favorite part: They attempted to charge my credit card more than 20 times for their additional charges! They kept trying different amounts to get every possible dime out of my account: 25.00, 50.00, 20.00, 100.00....they were successful at maxing out my card. If I could share a screenshot I would! Per the moving contract, they will erase the credit card info on file per request. So, of course, I did request that once I realized what they were doing. Lo and behold, they have still tried charging my card TODAY. I have now had to freeze the card and request a new one. Do NOT use this company. In the moving contract, they specifically state they can basically use your credit card anytime for fees they believe you might owe. They just sent me another invoice this morning.

I love these guys. They are great to do business with. They've spent a lot of money on good…read moresecurity so you can feel good about leaving expensive boats, RV's or vehicles. There's great lighting, plenty of cameras and computer tracking for every person who comes in 24-7, 365. If this facility is located in the area you're interested in, there's nowhere else to go. You won't beat these people or this facility.

no way I'd go back to this place, poor security, a paranoid, angry manager, do yourself a favor and…read morelook elsewhere, yes it's cheap but you get what you pay for! Renting here was the worst experience in business we've had in 40 years. Stuff stolen, manager always texting and or calling us about trivial stuff, stay away!

This company did a horrible job. They were rushing, stained my wall and sofa. Didn't put things…read morewhere I wanted. I will never use them again.

Typically I don't take the time to leave reviews but this is necessary. I have never been so…read morepleased, with a move. Abruptly halfway through the move I had to go to work and when I got back to my new place everything was set up exactly as if I've done it myself after everything was in such a clutter I can't believe they knew where to put everything. Richard is sweet, responsive and will put your mind at ease!! Never will I go anywhere else!!

Local 7 mile quality service with smiles all the way through 100* heat with John and Vernon! Highly…read morerecommend Jen and Jeff w communication on the front end to timely value w this super Durham team!!

We moved from Chapel Hill to Boston and had a wonderful, seamless experience. I heard of so many…read morehorror stories of moving companies especially with interstate moves. But when we met Brad for our walk-through/quote, our concerns were put at rest. He was detailed, honest, and it was evident that he had a lot of experience. Overall, everyone in the company was responsive and easy to work with. Our moving team leader was James who was great to work with. He and his team helped us pack our "breakables" even in the midst of a tropical storm. Overall, the team was efficient, hard-working, and happy. They loaded everything on a Friday and arrived the following Tuesday. (They do not work on the weekends fyi.) To our knowledge, nothing was broken! Moving is so hard, but they made it as seamless as possible. We would highly recommend them!

Great experience from beginning to end! Dylan kept us updated with the process and was very…read moreresponsive and accommodating to our needs. Great communication throughout the process and came to assist with the move to keep the process flowing smoothly. Movers were very friendly and very good at their job. They didn't skimp on anything! I especially liked how they covered the floors with cloth and used plastic mattress covers to keep our mattresses clean! Furniture looked great after the move and movers were even early to unload the next day. The movers went above and beyond by tightening some legs on a table that were loose before loading it. Highly recommend them for moving! Prices are very reasonable as well.

This move went extremely badly. The truck was too small, furniture was packed without padding,…read morecausing damage to an expensive bed. Company has offered us 10 cents on the dollar for refinishing costs. Would not use them again.

This facility is very tidy and clean. Joan who works there is super helpful and professional. She…read morehelped me when I was arranging items to be moved in a unit there and when I've called with questions she was quick to address. Very friendly and great customer service!

DO NOT use this place. I signed up under a price of $22/month. And I turned on Autopay. Just…read morechecked and they started charging me $44/month (double) after three months. I was not told that there would be an increase when I signed the contract, and was never notified of anything since then. This is a SCAM, and I will be telling everyone I know to avoid this place at all costs. If you put your stuff here, they will try to double your rates without notification as soon as they think they can. Mark my words. If you have had this experience with unilateral (and egregious) price hikes, please post your stories here on Yelp, or Google, or other places. It's the only way predators like Extra Space Storage will learn how to properly treat their customers over the long term.