Never called me back about car rental told me they had one available for trip I had plannedread more

From the owner: we don t offer luxurious car but we offer good cars read more

Rental service was reliable and courteous. I got a nice van on short notice after a breakdown of my…read moreRv while just passing through. Great price and no hassles. Far better service than Enterprise who promise vehicles but then reneged on the promise wasting my time when I had little of it to spare. Tony and his crew treat you like a person not a pocket to fleece.

From the owner: You can find the best vehicle here. Whether you need a fuel-saving small car or a heavy-hauling…read morepickup truck, when you visit us, you'll be able to browse a large inventory of affordable vehicles that will fit your style and your budget.You can get affordable financing too. We'll help you get the financing you need to drive a high-quality vehicle, and we'll make sure everything is taken care of. You can even work with us for auto and truck accessories like covers, bedliners, running boards, and bug deflectors.When you start car-shopping, you deserve the best service possible. We'll make sure everything is done right, so work with us for car and van rentals, direct billing to your insurance, and more. We have midsize cars, vans, and daily, weekly, and monthly rates to meet your specific needs.You can count on us to hand wash and dry your vehicle. We'll take care of the interior, exterior, vacuuming, waxing, finishing, and more. You can work with us for remote starters, keyless entry, and more. We can even take care of your engine degreasing, so call now to get started.You want a clean car, and we'll make sure every square inch of your vehicle is detailed. We will thoroughly clean the interior, including meticulous attention to the upholstery, helping maintain the long-term quality of your vehicle.Your vehicle will look great when you let us handle the exterior cleaning. We'll wash the headlights and restore them to their original luster. Give us a call and learn more about our

Wow first to review?? Wow I had a wknd reservation plus my free day car. Chris was helping someone…read moreelse. He came back in to process me in a jiff. I was in and out very quickly! Although after we got in it for the second time.. I think someone smoked in it! So I'm glad I'm coming in tomorrow for my wknd car. So far I'm happy. Got a Great weekend car and lock box is handy since I usually turn Car in Sunday eve. Great location.

Fantastic customer service and very informative! The gentleman who helped us was apologetic for our…read moreshort wait, was running around trying to please each customer, and did it all with a smile. We appreciate his kindness at our frustrating time as we were just in car accident. Thanks enterprise!

We were told we would get a small SUV. We got a Honda Civic. As soon as you open the doors, you can…read moresmell the cigarettes. There were 34 people in line. My wife had to get to work. This was an emergency kind of thing. Getting a car, I called customer service and basically, they really didn't care. You know, they said, "Bring the car back and we'll exchange it." Well, my wife doesn't get off work until 8. They're closed by then. They won't be open again until Monday. You can't get a number for the local office customer service. Like I said, they just act like it's a joke. No big deal to them. I even asked, "Why can't they bring a car to her?" You know, "We don't do that." So anyway, it'll be Enterprise next time.

I have rented cars several times and every time I make the mistake trying to rent from avis I…read moreregret it. I was charged $485 and upon arrival to pick up the car , I'm subject to a " soft credit check" that not only wasn't highlighted or mentioned prior to deducting almost $500 from account but was determining if I would receive a rental. Seems to be an unfair business practice deduct the money for the rental of other factors not mentioned ,in the call customer service I previously had or at the time of rental confirmation, will decide availability. I was stranded waiting for a ride and again No mention that pick ups are only available 24 hours prior to reservation. If these restrictions and requirements are valid they are not highlighted or mentioned intentionally in ways to mislead customers. I do not recommend this company in particular this location.

Get more employees to work the front desk. We've been coming…read moreto this location for years, and we are always waiting over an hour. I've never seen more than one person at the front desk. I don't blame the employees, I blame management!

I was in an accident and needed a rental while my car was being repaired. The manager, Tamra Gift,…read more mentioned their additional insurance that was available and I asked the cost. She told me it was $129. Although I typically turn down additional insurance, I was still shaken from my accident and felt that $129 wasn't a bad price, so I agreed. When I returned the car, I was hit with a charge of $753.71. I asked the manager about this excessive charge and she recalled telling me $129, but that was actually for only 5 days, not the entire rental period. The amount of $25.99/day was never mentioned. This was purposely misleading and I asked her to rectify the situation. She said she had already closed out my rental and there was nothing she could do. After further discussion, she agreed to contact her manager, but said it wouldn't be until Monday (I was there on Thursday). I waited for a call or text that never came. I followed up twice and never received a response. Not only is this is a shady practice to purposely mislead customers, it is the worst customer service I have EVER received.

Very easy dealership to deal with. Rick seems very honest and willing to make the deal work…read more Thanks for the good deal and the good experience. Their service dept is also nice and made time for my vehicle to get seveced last miniute I will definetly buy here again when the time comes

I needed to rent a one way ride from Ann Arbor to Wooster Ohio to pick up a vehicle I purchased…read morethere but there were absolutely NO rentals available in my area with any rental place because of flights at Detroit Metro being cancelled due to the high winds we were had the day prior so EVERY company was OUT of one way vehicles.After an hour and a half on the phone to different places, I decided to look in Toledo for an available car and found one at the W. Alexis Road location but I needed to UBER there (50 min ride) on St. Patty's day ($$) and after a series of set backs that started early in the morning, I finally made it to the W. Alexis Rd location to get my car. I was greeted by Nate who was so easy going and got me situated with my car quickly as I was pressed for time. In my haste to leave my home, I forgot my phone charger and the UBER driver didn't have the right type so I was on 18% and asked if they had chargers for sale. They did not but Jacob another guy there, offered me his personal charger but unfortunately it was the wrong type. A few minutes later, he appears with a bag of brand new USBC chargers and gave me one. I asked how much and he said not to worry about it. This entire day was filled with set back after set back from traffic jams, cashing a big dollar check for my purchase, trying to find a one way rental, an uber driver that took back roads and not the freeway, missing my exit due to bad GPS directions, a snow storm after dropping off the rental where accidents prevented me from getting off at the exit I needed to use so a big detour, and driving 25-30 mph for an hour...all started from the moment I woke up to even after having left the Enterprise Store BUT, the experience I had at the W. Alexis Rd location was the easiest and most heartwarming part of my entire day. On returning the rental in Wooster Ohio, I was so pressed for time due to the constant delays and being in an area of unfamiliarity with some GPS issues, I called my sister asking her to phone the Wooster Enterprise location to let them know I was about 5 minutes out past closing and if they could wait for me. They said they were still there finishing up some things and it was no problem. I arrived, went inside expecting to fill out paperwork but he just took the key and said I was all set and he would let the Toledo Store know it was returned. The amount of relief I felt roll off my shoulders knowing the car was returned and I was all set after the stress of the day was so huge. The ease and kindness that I experienced from Enterprise was the brightest moments of my day and I wanted to make sure to give a shout out to both Nate and Jacob for their great customer service and going above and beyond to help make my day more smooth. I forgot to mention that Nate plugged the charger into the car for me and even helped to program my location I was headed to into my maps on my phone as my haste and non-tech savvyness was causing me confusion and he just made it happen. Thank you to both of these fine gentlemen and the one on the receiving end in Wooster whose name I did not catch. They were all amazing and I will definitely be using Enterprise again!

They must have a thieving employee. Make sure you take EVERYTHING out of your rental before…read morereturning it. My husband forgot our magnetic phone mounts when he returned it near the end of the day. Called first thing the next business day. They had magically disappeared. Now I have to buy new ones. They are $15 each on sale before shipping. I'm furious. Wow. A week later, and they have charged my card $73 for tolls and service fees. The charge popped up on our card with an unclear origin and without communication. A few days later, I received an email about it. I've been on our toll roads a couple of times this past month and paid for it each time with a ticket. We come to find it was for the first car that we had for a couple of days that had been used by someone else after us in Florida. That's some shoddy bookkeeping...

car completely turn off and didn't want to turn back on. They was trying to charge us again after…read moregetting the roadside assistance

I have great experience every time I come in with Juan he does a awesome job excellentread more