They are family operations & Have a good response and will email to confirm everything, their hourly price, is fair & remember there is a fee on shrink wrap & packaging & unpacking . They worked hard & did not waste time & very polite. read more

We just wrapped up a huge move from our 4-story townhome, and Paulo and his crew were absolutely phenomenal. Our place had tons of stairs and tricky, heavy pieces -- a king bed with an adjustable frame, a standing desk, a big dining table, a treadmill, three TVs, and large outdoor furniture all the way up on the fourth-floor terrace. Nothing about this move was simple, but they handled it all with so much care and professionalism. They protected everything -- they covered our walls and floors so there were zero scuffs or issues, wrapped all furniture and TVs carefully, and even helped us pack the leftover "straggler" items we hadn't gotten to. They arrived around 8 AM and worked straight through until 5:30 PM (even dealing with an unexpected truck battery issue), and I felt genuinely bad because they skipped lunch just to keep things moving for us. That level of dedication is rare. Paulo's team was polite, efficient, and clearly cared about doing the job right. If you need movers who treat your home and belongings like their own, these are the guys to hire. I would book them again in a heartbeat -- highly, highly recommend! read more

MyProMovers - Movers Near Me - Mclean, Virginia

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Working with MyProMovers was extremely efficient. I used their offloading service, and Didier and Gabriel were already waiting for me at the location right on time. They unloaded everything quickly and handled all of my belongings with great care. They were also very considerate and even asked if I needed help assembling the furniture. Overall, the service was exceptional. read more

Didier and crew were amazing! They went above and beyond for my move! Excellent service and on time delivery!

Didier & Roy were super helpful and professional in moving our townhome. They arrived right on time, wrapped everything nicely, and came in under the estimated cost! I would certainly use them again.​ read more

BEWARE: Predatory Pricing & 100% Price Hike I am writing this to warn anyone considering MyProMovers for a local move. Our experience was a total nightmare. What was quoted as a $3,500 (10-hour) move for a 2-mile trip turned into a $7,100+ bill. This company's business model is clearly built on "slow-rolling" the clock and excessive over-wrapping to inflate labor and material costs. Every time we walked around a corner we saw a crew member on their phone or watching one person work. They used "predatory wrapping"--using endless layers of blankets, plastic, and tape on basic items (like cloth chairs) that served no protective purpose other than to run up the hourly tab and material surcharges. Other major issues: Time Theft: 10-minute breaks stretched into 30+ minutes, and they didn't finish until after midnight. Property Damage: They tracked mud all over our new basement and crushed our sprinkler heads by driving off the driveway. Shady Tactics: They tried to "dangle" a 5% cash discount at the end, which felt like a calculated move to prevent us from being able to file a credit card dispute. Insulting Resolution: Management's initial response was pure gaslighting. They offered a measly $358 refund on a bill that was $3,500 over the estimate. We paid by credit card specifically so we could dispute these predatory charges. Save yourself the stress, the damage, and thousands of dollars--do not hire these people. read more

*** SCUMBAG UPDATE *** In order to get reimbursement for the light they broke (which was literally $130 lol), the owner... 1. called me multiple times to gaslight me (saying "oh my workers actually said they didn't break anything...") even though I had video and written proof 2. bully me into updating my review to 5 stars and 3. MADE ME SIGN A GAG ORDER TO GET MY REIMBURSEMENT lol. unfortunately for them, requiring consumers to remain silent in order to get reimbursed for damages is a violation of the Consumer Review Fairness Act (CRFA) and is thus unlawful and unenforceable. again - amazing hardworking movers. dirtbag owner. ************************* This review will get lost, but I wanted to write it anyway. I'm conflicted, because I had a good experience but paid WAY more than expected. DO NOT CHOOSE THIS MOVER BASED ON PRICE OR REVIEWS!! The actual movers were excellent. Carlos, Francisco, and Jhon worked so hard, were respectful, and protected all our stuff with only a few minor bumps. They broke one light, but it was a perfectly reasonable accident and the office will (allegedly) will reimburse the repair costs. I have absolutely no complaints for the workers. I hope they get a solid cut of what we paid - they really deserve it. However, the bait-and-switch pricing is criminal. We ended up paying over $400 more than quoted for a 1-bedroom apartment. The move took 50% longer than estimated, (7.5 hours instead of the quoted 5) which is the fault of the office. We provided every minute detail - from a full inventory list down to the loading dock distance. PLUS my boyfriend and I broke down large items in advance and helped move boxes the entire time. There's NO reason the estimate should be this far off except to deceive you into booking. I should have known this when the office called repeatedly with pushy sales pitches. We got estimates from 10 movers, which quoted $900 to $1900. Most were around the $1100 mark. We choose MyProMovers based on price and reviews. But the price was a lie and they coerce folks into writing good reviews - before you can inspect your property. Instead of paying the $1,194 quoted, we paid $1,600. It was almost $1,800 with tip (which is basically mandatory and our guys deserved the recognition). Oh, and there's a 5% fee for using a credit card so have cash or check ready. In short, please PLEASE do not pick this company based on their quote. Go ahead and multiply your estimate by 50%. And don't believe the 5 star reviews! *** They push you to submit a review that they watch you write, before you can uncover any potential damage. *** I'm 100% sure this is at the command of the owner, who immediately called asking me to change this to 5 stars... read more

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They were efficient and all items were wrapped well. We had no issues and they arrived on time.

They gave me two different quotes one was very high, so I'm had to think about dealing with them

I have moved A LOT -- every 2-4 years for well over 40 years -- and so I know what a good and bad moving experience is. Our family had an excellent experience with My Pro Movers company. I scheduled them to move my elderly mother in another city and they treated us very, very well from beginning to end. Before the move, the entire team was professional, efficient, and very transparent about their pricing, policies, and time estimates before the move. We were also able to add bulk/junk items removal to the move, all for a reasonable price. I could quickly review their itemized invoice via text and computer to ensure we were in alignment. During the move, the movers called in advance, arrived on time, and were friendly. They went above and beyond to help my mom with awkward aspects of her move. They communicated well with me even though I was in another city. They were also flexible. When we ended up not need to remove some junk items, they quickly reduced the price and gave me a new estimate. After the move, they were efficient and friendly. My mom was thrilled with their service and gave the movers a tip. I think it is important to let companies and their employees know when they have done a great job. Thanks Pro Movers for taking care of my mom and me!! I wish you future abundance. read more

Great moving experience! Kamila and her brothers helped me move from Baltimore to Tysons and were very efficient and patient, despite the rain and traffic. They were pleasant to work with and friendly too. Highly recommend! read more

Kamilla and Rafa did a really great job and made my move very easy and stress free! They made sure all my fragile items were taken care of and also made sure to pack my storage unit so it could all fit very easily! Couldn't have asked for a better process! They also helped wrap my couch and other fragile items when they arrived! read more

MyProMovers - Movers Near Me - Mclean, Virginia

[copy+paste from google reviews for increased visibility] TL;DR: During a long distance move, our moving truck blew out a tire, which caused our items to be delayed. While I don't hold the tire issue against MyProMovers, the subsequent response from the company showed very little respect and accountability. My overall conclusion would be that even with good reviews, moving companies are all shitty, and my recommendation to anyone reading this is to shop purely based on price, which I wish I had done instead of paying extra for MyProMovers purely based on reviews. --------------------------------------------------------------------------------------------------- It's been a few weeks since this incident, but I wanted to take the time to write a review about it. I booked MyProMovers for a long-distance move from Virginia to Massachusetts for a 2-bedroom apartment worth of items. On pickup day, the movers arrived on time and worked hard, which we were happy about. Our items did however have some small cosmetic damage on them. However, as stated in the TL;DR, on the ride home the moving truck blew out a tire. This is where issue #1 was-- the communication given to me by my sales rep was that our delivery would be delayed by a few hours only. I wish there was more transparency at this point in the process. Later I was informed by a manager named Daniel that our items would be delayed indefinitely. The reason for this is that the truck went to go get the tire fixed at a shop nearby in Virginia. However, issue #2 is that the company did not follow up on the status of our moving truck until AFTER the tire shop had closed and locked up for the weekend. I don't think it is unreasonable for me to expect checking the hours of a tire shop as part of normal diligence for this kind of procedure. My final gripe comes in the refund process. First, this is a nitpick, but Daniel kept thinking my name was "Josh" when it's really "John", which really soured my already upset mood. Initially, we were offered a refund of $500 for the inconvenience, which I replied by asking for full documentation of our contract before proceeding. 5 days later, Daniel followed up on the refund, only offering $250 because it was a "night delay". In addition, in the subsequent negotations, Daniel was very unresponsive, replying to my 5/1 message on 5/4, replying to my 5/4 message on 5/8, and replying to my 5/9 message on 5/12. read more

Why does the estimate says 4 hours with 3 men and then the final charge is 9 hours with 3 men? I understand that estimate can differ from the actual but more than double? And then they go for a break for 30 minutes and charges us for that saying they took 3 minutes break. Seriously? Boxes broken with stuff falling out and it took them 9 hours for a two bedroom apartment with 3 men. At one point, we had to go with them and bring stuff to make it faster otherwise God knows how loNg they would have taken. And they also damaged my furniture. Then lost some of the screws and took another half hour to find it. Super unorganized and slow. They kept saying we had a long day. Well, then you shouldn't have taken this job to begin with. They were bringing one thing at a time and taking their sweet time to load and unload the truck. Definitely not going back to this movers again. The job quality was definitely not of a professional mover. If you pick up some guy from seven eleven then would do the same quality job and charge you one third the price they did. read more

MyProMovers - Broke the nightstand - Movers Near Me - Mclean, Virginia

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MyProMovers helped me move from one apartment to another. They were upfront about what the move would cost me. Zapada, Joas, and Didier were very careful with moving my belongings. The move costs were within the estimates, I am happy with the service that was provided and would work with them again. read more

There really were a number of issues on my moving day. The phone conversations were thorough (I thought) but they clearly lack institutional expertise when planning and executing the moving day. Firstly, I was advised that a point-to-point move would be fiscally more advantageous than doing 2 separate moves on 2 different days. I had a storage unit with 1 bedroom 1 bath worth of stuff, and a 1 bedroom 1 bathroom condominium to be picked up and moved to one new 2 bedroom condominium. Makes sense, right? We meet at the storage sight and I am all in helping with loading my car while the 2 person crew is loading their truck. I'm trying in vain to keep costs down so I'm loading as much as I can as quickly as I can. I look and notice one of the movers has disappeared. Like awol. Now I'm not going to use names but this mover was on the phone a lot. So, got the first leg of the move done in about an hour- woo hoo!!. Got to point #2 to pick up the condo unit, and the first thing one mover says is 'oh no, this will never fit into our truck.' What?!?! You are telling me after all the consultations that your truck is too small? Yes. The truck is too small. 'We will have to do 2 trips.' What?!? Mind you, I have had to pay $400 to reserve our freight elevator in our building for 4 hours and they are nowhere close to being done in the allotted time frame because there are only 2 movers. It did not take a Phd to see that moving from 1 high rise to another high rise requires a team of 4 to expedite and offset the extra wait- time at the elevators. What a disappointment. Once my new building took the designated freight elevator back, the clock kept ticking and dollars were piling up And they were nowhere close to being done. I told them this was futile and to send another team the next day. Again, what a disappointment. The next day the new team came- they were ready with vigor and a sense of urgency as I had to be done within an hour or 2 or else my building would charge ANOTHER $400 for the freight elevator....they did what they could, but I still had to move another few hours myself with a bell- hop cart. I really thought this would be more seamless and I hope the company realizes that by cutting corners and sending only 2 movers in lieu of 4, they ended up costing me another $600-800 that I didn't plan to plus a few more days of manually moving stuff myself. read more

I see some bad reviews but this place was recommended to me by my friend who recently moved and I'm so glad I took his suggestion. From the time I requested a quote to the time of the move there was constant communication and updates and reminders which was very helpful. The two movers (Jacob and Nigel I think his name was) were very friendly and pretty funny which made moving more fun. The total cost was a little higher than the quote I was given but that's not because they weren't working hard, it just took a little longer than expected and I underestimated the amount of stuff. Everything arrived undamaged, even my box of poorly wrapped (read: not wrapped at all) glasses. Will definitely use them again for my next move! read more

Had a great experience with a short move with this company. Movers arrived early, completed the job in the estimated time, and dealt easily with several large and unwieldy pieces of furniture. read more

I am writing an updated review on my previous review. This review is solely for the great customer service that was shown after I posted my review on Yelp. Daniel the manager reached out to me after my review and took the time to address my concerns. I really appreciated that and they were able to over me a reasonable compensation. read more

My move was filled with confusion and what was blamed for improper estimation. I didn't know a one bedroom condo was hard to estimate (it wasn't with other movers) and it was never offered to come view my unit. Overall, it took longer than expected and was almost double my estimate. read more

MyProMovers was fantastic in helping me move from my apartment to a storage unit. From the moment I engaged them, Daniel was fantastic and answered all of my questions. He also checked in on me the day of my move. I had forgotten my apartment keys in the AM but the team at MyProMovers was very flexible with my start time. They were expert packers and were able to pack up all my furniture and boxes in less than 2 hours. They also moved all of my things into the storage unit so quickly as well. They team that was sent to help me move was so friendly and answered all my questions. I look forward to working with them again when I move from my storage unit back to an apartment. I would highly recommend to anyone moving in the DC area. read more

Pro: the two movers we had arrived on time, were really nice, were working very hard. (Only reason for the one star.) Cons: I really felt taken advantage of by this company. We called, gave them all of our information (2 bedroom, 20 boxes, mini-fridge, etc) and was told we could get it done in four hours with two crew members. It's took them 7.5 hours to complete (granted, 30 minutes were the result of me buying the guys lunch and I had 32 boxes) but still. $300 difference in the estimate, scrapped hardwood floors, and a mini-fridge that didn't even make it to my master bedroom as requested (the Mrs and I had to go to childbirthing class that night and didn't expect the move to last as long and so we had to leave them with instructions). Now granted...estimates are only that, estimates. And every one makes mistakes at times (including the scratches and the mini-fridge being left in the garage). But what's most concerning is when I explained my concern to the company afterwards, it was all made to be my family's fault. Absolutely no accountability or desire to make amends. We have a family member moving in with us from Arlington. There's no way in hell I'd allow her to use a company that clearly doesn't care about their workers (my two guys were struggling) nor their customers. 12/27/19 Update: I think the core of Nick's message confirms the bigger concern of the initial review--there's absolutely no accountability. There are a few points I'd like to clarify since, in the company's "investigation," they felt no need to reach back out to me for clarity on what they perceived to be discrepancies. * The workers worked HARD and I stand by that. The lunch, water, and tip I gave them reflects how hard I believe they were working. However, it should be noted that while I did raise concerns about the length of time and give them a heads up that I would be raising them with the company, I didn't raise concerns about the the scratches or things not being completed (like the mini-fridge) because I had to leave before the move was completed for class. * Did I go into detail regarding all of these issues on the call with Don yesterday? No. Why would I when there's absolutely no accountability taken for a job that has almost doubled? Instead, on that call and in this review, all of the fault was placed solely on my mother for her not accurately giving the estimate of boxes. However, the difference in boxes (12-13) along with the furniture for the two bedrooms being typical (a dresser, a chester drawer, a bed, a tv) and normally sized should not have resulted in 3.5 difference. What I did make clear to Don was that I felt taken advantage of by your company, would never use your service again, and would be writing public reviews. All of that remains true At the end of the day, this is your company and when we use you, we expected more in terms of professionalism, expertise, and care. That's not what we got--especially from you as the owner. You're here to get a dollar and will attempt to squash any customer concerns in the process. read more

MyProMovers - Movers Near Me - Mclean, Virginia

These guys are amazing! Being the procrastinator that I am, I started shopping around for a moving service at the very last minute. Naturally, I was totally stressed out but still confident that I would find a good rate with a mover in November (not a lot of people move in November). Nick gave me a good estimate and was very reassuring at a very stressful time (moving is always stressful). Such great customer service! The two guys, Patrick and Eric, showed up early and were extremely efficient. Both of them had an amazing attitude! They were done with the entire move from start to finish in 45 minutes (doorstep to doorstep). I cannot thank them enough. Grazie mille, Nick, Patrick, and Eric. read more

The MyProMovers Team was great and I'm not just saying that. My move was Friday, Nov 20th 2020. First they showed up on time. I had my things packed and taped already. I packed my small kitchen and frig while they moved other items. Makes the job go easier. My team movers were Navruz and Ilia who were professional, they were careful, and explained everything. It was priced right and I would use them again. The service and in a timely manner definitely helped at tip time. They beat me to my new place. From Fairfax to Arlington. Great job! read more

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I've had a terrible experience with this company - after our bed broke when their movers put it back together - they were adamant about their 1 week policy for claiming damage. Absolutely unsatisfactory - no care for their customers belongings... the movers decided to take a smoke break in the truck where our new born baby girls' furniture was already loaded! What?!? Smoke outside! Not in the truck! And the one piece that we asked them to be careful with- not only broke when they failed to listen to us about NOT unscrewing the brackets ... but they also dropped the headboard in the truck... oh, this was after I forgave them for their smoke break AND bought them all water and Gatorade ... I would NOT recommend this company to anyone! ... Also, be careful on Yelp about fake positive reviews. It's easy to call a friend and have them post something positive. Additionally, competitors can easily post negative reviews. Email me if you think this is fake and I'll gladly give you more details about this terrible experience. Send me a pm on Facebook: https://www.facebook.com/profile.php?id=674853118 I have photos of the broken bed and the bracket that they didn't even need to unscrew. I can also show photos of the guys in the truck out on the street taking their smoke break with my newborn's belongings on the truck! See their response below - the bed broke after we moved it out from the wall to paint. And we realized that they completely stripped the screws when they put it back together.... we would not have known they did that unless we moved the bed. We were sleeping on a ticking time bomb In regards to the smoking - your manager came and visited us (which you confirmed over the phone!!!) midway through our move. And I said don't worry, please just don't smoke around the furniture. I then bought drinks - Gatorade and water for your guys. Then they dropped the headboard when we got to the new location. Then, when they put the bed back together (which should not have been taken apart) they over tightened the screws which lead to the bed breaking when we moved it to paint! Moving a bed 1 foot should not strip screws or of wood!... the screws were stripped before that .. and we know this because upon inspecting the other 3 posts the screws were also stripped and/or over-tightened. If you're a future customer - ask yourself - is that response below appropriate customer service? Quoting a policy and saying 4 months is unreasonable with no regard for the full circumstances and then basically saying I'm lying. Good luck with your business if this is how you choose to run it. Anyone who wants a screen shot of the email, just pm me here or on Facebook (link above) read more

MyProMovers helped me moved twice this year. Both times they did a very good job. My apartment was on the fourth floor but they were able to finish the job quickly. The rate is very reasonable and the quality of wrapping and protection was good. Highly recommend. read more

As the name says, they're Pros. They helped my SO and I move our entire 2BR apartment from Reston, VA to NYC in one day with a minimum of fuss. They were communicative and professional the whole time, and everything arrived intact. read more

These guys need 6 stars. Seriously. Called them last minute for a 2BR apartment move from Falls Church to Reston. These guys get customer service, and are easily the best moving company I have every dealt with. No kidding. From the beginning, Nick was super responsive and really easy to work with. He answered all of my questions, and then got on the phone with my husband to sort things through. We got appointment reminders, and confirmations each step of the way. Nick was always available via email and phone. The 3 movers that showed up (Larry, Duman and Max) were on time, hard-working, super-efficient and stellar. To quote my husband "These guys hustled their asses off", and got us moved without so much as a single scratch on anything. They were thoughtful, kind and polite on top of it all. The cost? Very reasonable. They were transparent about everything, and at the end of the day - with all of the 5-star service we received - it honestly felt like a bargain. I HIGHLY recommend MyProMovers. read more

The workers from My Pro Movers were great, they arrived at my home in Virginia at 9:00 AM and finished packing their truck at 9:00 PM. They made sure that all my furniture, glassware, etc were thoroughly protected before they loaded them into the truck. When they arrived at my 2nd home in Florida they took the same extra precautionary measures unloading to make sure nothing was damaged. I highly recommend My Pro Movers! Steve read more

My project is a 1 bedroom move. The two movers, Ilia and Navruz, are responsible and productive. They arrived 15 mins early and completed the whole process within the estimated hours. My items are well protected. Their hotline is always responsible for my issue. They are definitely helpful, and it is worth choosing MyProMovers again. read more

Wonderful move by these guys (shout-out to Robert and Winston). The quote they provided was reasonable, and the main reason I went with them was because the person I talked to when getting the quote said they were bonded and insured (nobody else mentioned this). They did come about 1.5 hours late because of their first move of the day but kept me informed of their whereabouts every thirty minutes after the scheduled time - I wasn't in a rush so it wasn't a big deal. If you need them to be on time try to book the first appointment of the day. Most of my things were already packed and they loaded the truck up pretty quickly, and helped me box up the rest of my stuff. Try to buy your moving boxes at Home Depot as the ones they provide (I requested them to bring some) were pretty expensive. The movers delivered everything to my mom's house and the guys were super polite to my parents which was lovely. I wouldn't hesitate to recommend this company for your move. read more

I really wanted to like this company. I started off talking directly with the manager, Daniil, when I was doing research to compare moving costs. I provided him with a detailed inventory of my 1400 sq ft condo (listing every piece of furniture and the # of packed boxes). I was told that with 4 movers, 8 hours would be the maximum amount of time I needed (esp since I have a designated parking spot 200 feet away from the 3 steps leading into the condo). He also prided his company on not having hidden fees. LIES. -The move took 12 hours with 4 movers (despite arriving to a condo that was fully packed except for a few items we previously discussed that needed special care- two chandeliers, a grandfather clock, and china cabinet). NOTE: I actually only had 3 movers for 1 one of those hours since they arrived without bubble wrap and one mover left to run to home depot. AND, this was despite having a phone call and follow-up email with Daniil about my concerns with how slow they were moving (i.e. 3 movers wrapping a mattress and 1 mover taking one tiny item to the truck at a time etc). . -I was charged hidden fees (for all the tape they used to wrap my furniture in moving blankets plus the use of bubble wrap/shrink wrap for delicate items) + a $250 unexplained base fee. AND, this was despite having a phone call with Daniil about the use of supplies that he assured me that I did not need to pay for but it was added to my bill -So, this raised the cost to an ADDITIONAL $750 dollars than I was quoted. Are they serious? This is outrageous. -To add insult to injury, two items were damaged (mattress covers ripped and my dress form broken). Now, in the greater scheme of things, this is minor when it comes to the items I care most about (i.e. my china cabinet). -But, of all the issues I faced, the most despicable was the unprofessionalism by one of the movers- Jose. He was dismissive, cynical, argumentative, and just unpleasant. -I emailed Daniil the details of our encounter (as well as the BBB). To summarize my experience here- Jose refused to cover my exposed furniture from the rain so upholstery was wet when he entered my home. When he saw the other movers actually covering my furniture, he decided to follow suit. When I brought to his attention that I could not locate 3 items (a hat box, clock chime, vacuum)- he immediately accused me of not ever having these items. He demanded that I tell him who packed it on the truck and talked over me in Spanish to his father. Fortunately, the other movers remembered seeing these items and located them (and also shared how they believed how out of place Jose was being in his aggressive and unwarranted response). I asked him to leave my home and he pulled out his cell phone and accused me of being racist towards him. (I forgot to mention that he asked me my dog's name- I told him I call him Beau Beau and he shared that this means dumb in Spanish. Why would he say something like this? I explained to one of the other movers who actually had interpersonal skills and stopped to rub my puppy in between trips that his name is Beau but I call him Beau Beau so much that he no longer responds to Beau). -Two of the movers decided to stay 1 hour after they "stopped the clock" to finish reassembling my beds & futon. I had to reassemble my vanity on my own though. I tipped them generously for this (and validating how ridiculous Jose was acting- which was beyond rude and unprofessional). -I talked to one of the evening managers about my experiences and he offered to split the difference between what was quoted and the new price. So, I ended up paying $500 more than quoted (given the additional $30 Daniil offered me earlier in the day when he learned that one of his movers left to procure supplies). The jump in price is also related to the fact that Daniil quoted me a $139 hourly rate and the bill listed it at $169 per hour. -I emailed Daniil my experiences on July 31st and was informed that someone from his team would be in touch. That was 2 weeks ago. How are they still in business? This is unacceptable. -Moving is already stressful. You need to entrust the process to a company that has integrity, values your service, and treats you with respect/dignity. They make false claims and absolve themselves of responsibility by pointing to confounding variables in the estimated time. While there were a few attempts to offer restitution for several missteps, they are not transparent or responsive. -I have pictures of everything I have documented here and my friend who came by has video footage of how slow they were moving but at this point, I don't want anything to do with this company. Spare yourself the trouble and book elsewhere. Update: I emailed Daniil privately 2 weeks ago. No response. I submitted a formal grievance with the BBB- no response. I post on yelp- immediate response. He only cares about the perception of his fraudulent company. Plus, his response is filled with boldface lies. read more

Requested an estimate on a one bedroom condo (700 sq ft). Moving within the SAME condo complex. Gave them a list of all the big furniture pieces and an estimate of boxes. The addresses were given for an accurate estimate. I ended up paying $400 more (not including tip). They will "START at an estimate" and build your move hours. That's how they make money. The manager is super condescending and disrespectful to say the least. If you like the feeling of being at a car dealership or a fitness center during a move, this company maybe the place for you. On the day of the move, the movers didn't mention a word about the move taking longer even after I personally showed them every single item that would need to be moved before signing the contract. When they were ready to unload from the truck, that's when the lead mover said, the estimate might be off. I asked him how off and his answer was "not sure." It went down hill from there. The lead guy would continuously mention why it was taking them so long. He goes on to mention how there was a mistake in the estimate. I explain and try to show him the string of emails that went on before the move. But I guess in the company's mind they DONT CARE. He then tells me to call his boss. I speak to him, and his job was clear. To put the entire blame on the mover and not take a single responsibility for the poor estimate and communication from his movers. I could clearly tell he has done this to people many times. Can't put all the stress into words. They will not work with you. They will talk in circles until you are so tired and fetup with all that has happened. By the way, they damaged my PB dining table and my bed frame. And the only thing the lead guy had to say was "you're trying to get a discount" and how the damage doesn't show on the dining table. The base of the table had chipped with splinters all around and that was all he had to say. He did admit the headboard looked bad. But again no apology. When the move was complete, he mentioned tip and said they were leaving. At that point, I had spoken to the guy that I had initially spoken to about the move. He specifically said I would not have to pay today and he would email me with a better total amount. I specifically asked him several times about how he would handle this and his words were "I will speak to my supervisor and get you a better deal." So I tipped the guys and gave them pizza because it is hard labor after all. BUT, the guy came back and was on the phone with his boss. It was like a car dealership. We went back to square one and they wanted me to pay right away the full amount. Can't tell you how upset I was at that point. The guy wouldn't leave, kept asking for money. The boss was refusing to talk to me when I asked. Thats when the guy mentioned the police. And I thought yes, let's call the police. I would appreciate some mediation and protection from this aweful company. So I said I would personally call the police. The guy started tearing up and interrupted my call. He said how his boss was pushing him to make me pay and he was just doing his job. At that point, I gave up. Life is too short to deal with this sort of nonsense. I was given illservice and I didn't want to deal with it anymore. It was just too much. I even thought about going to court but again life is too valuable for me to deal with more negativity than what I had to deal with today. If I were you, I would either have them come see your place and the place you are moving to. They don't ask lots of questions when they do the estimate. You have to help yourself with this company by not trusting that they will do the right thing by their customers. Customer service is NOT their priority for sure. Wondering how the company got such great reviews. Life deals you sour apples like this one but I hope your move goes a lot better than mine did. read more

They didn't follow directions regarding my pets and they were almost gone forever because doors were left wide open after being told multiple times to not do that. The manager, Daniel, said he would pass along my complaint to the project managers so they can train their guys better. That's it. The simple lack of ability to follow easy directions is disappointing and I hope no one ever has to deal with it again in the future. Pets are not something that can be replaced like furniture and I hope no one has to put up with losing their pets (even momentarily) like I did with this company. Good luck training your guys to listen better.. read more

They moved a lot slower than I'm used to. They moved my (already packed) items from a storage unit to a residence, and it took them a little over 4 hours. I've had other companies load boxes, break down furniture, and move it in around 3 hours. They didn't even offer to help put any of the furniture together (which has been standard with other moving companies), so I ended up spending a few extra days putting it all together myself. They were also 45 minutes late and didn't think to call until I reached out to (what I assume was) the owner. read more

Awesome awesome awesome found them on Angie's list. Responded within seconds. Best estimate in town. Most of all they were right on time. Not a minute later . Def recommend. read more

This was my 1st move where I hired movers & i'm so happy that I went with MyProMovers! I worked with Nick in getting everything set up and he was very informative & responsive. When moving day finally came around, the movers worked extremely quickly in taking my items from my old place & moving them to my new place. With all the movers in the Northern Virginia area, I would highly recommend MyProMovers! read more

I had a great move with MyProMovers! This company was recommended to me by friends who had used them personally in the past, and I could not have been more pleased with their professional care and service. First, they came and did an onsite estimate prior to my move. I had done a lot of scouting online and asked many companies for quotes, but only a couple were willing to come do an onsite estimate. Their hourly rate was better than competitors and they were available on my first-pick move day while other companies were already booked. When I followed up with them for a detailed quote following the onsite visit, I received it in good time and knew what to expect for my hourly rate, my one-time truck & fuel fee, and my packing costs (wardrobe boxes, tape, bubble wrap and shrink wrap for my fragile items and for furniture). They told me my move was a "medium-sized" job. I had basically a house's worth of stuff moving into a townhouse. They called me ahead of their arrival and showed up on time. The work took them 5 hours, about 3 hours for packing up the truck and 2 hours for unpacking. They disassembled and reassembled my furniture as part of their services and fragile-packed my glass-topped items, including dining room table and desk. The three guys took care with my possessions and not a single thing was damaged. They were very courteous and professional, and managed to maneuver items up and down staircases that I honestly didn't think would fit! I was able to pay in cash (you can pay with a credit card, but they charge a 5% fee) and the final cost was just what I had expected based on the estimate. All in all, I would absolutely recommend this moving company to others. They did a great job, and I would work with them again in the future! read more

Ownership and management changed and months after my move Irene called me wanting to hear what happened on my move and how she could fix it. She was genuinely concerned and interested in changing the culture of the company and making right my horrible moving experience. Herself and Saed came after hours and fixed all of the damaged furniture that the previous movers broke. They were kind, accommodating and efficient. My drawer is fixed and works great. It was a pleasant experience and they are dedicated to make right the past less than ideal moves even though they weren't responsible and invested in making this company a successful moving company. If I moved again I would feel confident with Irene and her team to move me. Thank you! read more

Recently hired MyPro Movers for a local move in North Virginia. The movers were OK and were careful with packing/unpacking the items. They tried their best to complete the move quickly, though it was their third move of the day. One issue we had with the movers was the 25 minutes delay in reaching the new place. We understand it will be difficult to find the new place during night time, but could have just asked us for directions instead of trying to locate the apartment themselves. The other issue we had was with the reservation manager. Initially we booked our move for Saturday morning, with two movers. Due to unavoidable reasons, we have to postpone the move to afternoon, the day before the move. The manager offered us to reschedule the move to afternoon with two movers or in the evening with three movers (with third mover free of cost) and we agreed to re-schedule to evening. When the movers arrived late evening, there were only 2 movers and all calls/messages to the manager went unanswered, which was really frustrating. We would have given better rating if they had informed us about the change in the plan earlier. read more