I had an appointment with Dr. Hassid requesting treatment for Chronic Sleep Apnea. I brought two…read moreovernight sleep lab reports and he wrote the Rx for the CPAP machine. Then his staff REFUSED to make just one quick phone call to Lincare to get the Rx filled. It took six phone calls on my part to eventually force the staff to do their job. My appointment was October 23rd and it was not until October 31st that the staff finally broke down and grudgingly agreed to do one four minute phone call to get the Durable Medical Equipment Rx filled. Dr. Eric Hassid's medical assistant Ladill is incompetent and lazy. She kept insisting I had to call Lincare to get the Rx filled and it was "not in her job description to do this". When I tried to explain to her that Durable Medical Equipment suppliers do NOT deal directly with patients she kept insisting "do it yourself". Basically, I was thrown under the bus. She has very poor communication skills and lacks "active listening skills". I spent one hour with Dr. Eric Hassid during my appointment. 50% of the session was regarding getting the CPAP machine for Chronic Sleep Apnea. The other 50% of the session was discussing 20 years of severe chronic pain I experience from when I was rear ended by a 10 ton UPS truck at 60 mph. Dr. Eric Hassid never bothered to even mention that Sutter Health has a chronic pain management support program and he did not bother to give me any semblance of a treatment plan for this medical condition. After my appointment ended, I picked up a brochure at the front desk which explained the variety of services this clinic offers. It was only by accident that I discovered Sutter Health DOES OFFER chronic pain management services. What Dr. Eric Hassid actually DID do was hand me a list of over $200 of vitamins/supplements he sells in the reception area of his office. Is he a vitamin/supplement pill salesman - or is he practicing medicine and providing patient care appropriate to his client's needs? His staff is incompetent, especially his medical assistant. Both Ladill and Sarah told me on the phone "it is not my job description to make one four minute phone call to get your Durable Medical Equipment prescription filled, do it yourself". This is in direct violation of the well established protocol for obtaining Durable Medical Equipment. Optigen, Apria, Lincare DO NOT EVER deal directly with patients - any more than a patient could walk into a pharmacy and ask for Rx medication without FIRST the doctor creating a prescription. I was "thrown under the bus" by this clinic. My primary care doctor at Dignity Health left his job a few months ago, and moved out of town. I was going to enroll with Sutter Health for a brand new primary care doctor but NO WAY would I do that, nor would I ever go back to this clinic for follow up care. It functions as a vitamin pill/supplement retail store NOT patient care. I was "thrown under the bus". Badly done! I was Dr. Eric Hassid's patient when he had his own clinic in Davis, back around 2006. It was not Sutter Health - and there was more cohesion in treatment plans and the staff was excellent at the old Davis clinic. I think Sutter Health is a "Hot Mess" with inept, substandard lack of rudimentary communication skills, poorly trained staff who lack a work ethic and do not want to lift a finger to help patients. None of the staff at this clinic during my first visit told me there was a Patient Portal online that I needed to register in. I only discovered this on my own efforts. Nobody gave me the It should NOT have taken SIX phone calls over the course over ten days to have a very simple task performed by the staff of this office.

Dr Hassid is bar none one of the best Medical Doctors I have ever encountered. NOT only is he…read morebrilliant but more importantly he has an open mind, is humble and does not think that he knows EVERYTHING! His approach is truly ...FIRST DO NO HARM. So many Doctors now a days prescribe drugs that they do not have adequate knowledge of, Dr Hassid is more thoughtful re this than I have have found other Doctors to be. His practice in integrative which really means he will look at the whole picture; body, mind, spirit , lifestyle, diet etc. He is an exceptional, caring Doctor.

I would say that Dr Shalev: - Has a great bedside manner…read more - Is patient. - Takes thorough notes. - Communicates clearly. - Spent adequate time with me. I don't really like rating doctors on Yelp but I think the current stars is undeserved. I've seen my fair share of cranky neurologists, and Dr. Shalev is definitely not one of them. Definitively she is one of the most pleasurable doctors to interact with. I would have no concerns about seeing her again.

Friendly, smart, and takes good notes of all her patients' sessions. She has this desire to solve…read moreall her cases so she'll keep asking questions and running tests until she knows the root of the problem. She has almost cured me of my chronic migraines with her thorough research. I love the fact that she doesn't pressure you to take harsh medication if you don't want to, and comes up with alternatives that actually work.

We were assigned to Dr.Taylor through North Bay Hospital after my Mom had fallen and had a very…read moresevere brain bleed. Once she was released from the hospital and was in an acute rehab facility, we went to see her after her most recent CT scan. We literally spent maybe 10 minutes in her office. She was curt and does not have the best chair side manner. I would ask questions in behalf of my mother and she was not very forthcoming of any information with regard to why my mother fell. She just kept repeating " there is no more bleeding and no more swelling in the brain " . " We're good" ... When we would ask questions about weakness in her lower extremities and unsteady gait she had no answers. When I asked about what we could do about finding the appropriate SSRI for her that might work better than what she was on now she skirted out of this by saying " not my department sorry" .. she barely wrote any Physician's notes for the Rehab facility. I felt it was a complete waist of time and my Mother's time. The Medical Assistant was very friendly and knowledgeable maybe she should become a Neurologist and trade places with her. We will be going back to her original Neurologist. I would give this Physician zero stars if I could.

I've had several back injuries over the years, due to my type of work. Each was more severe than…read morethe other; this last one being the worst on a continually degenerating lower lumbar. I hadn't realized it, but my feet were beginning to hurt more and in odd ways. I first had a physical therapist and when I finally relayed my plight to Dr. Taylor she confirmed it was due to my back issues...continuous damage over the years plus the new injuries. In fact, she cleared me for emergency surgery, which she flew back from the East Coast to perform on December 27th, 2022...yes, two days after Christmas!!! Dr. Taylor saved - if not my life -certainly my way of life. Thank you!!!!!! Dr. Taylor is also very personable, knowledgeable, able to speak easily to us laymen, shows great compassion and frankly, wants the best for each patient.

She didn't care that I have right sided numbness or weakness, she refused to schedule a…read moreconsultation, even though I have a referral.

I had an appointment with Dr. Bernard and, unfortunately, was 16 minutes late due to an accident on…read moreUS Highway 50. While en route, her office called to confirm I was still coming, and I let them know I was just a few minutes away. During that call, I was told that Dr. Bernard had set aside a full hour for my visit. Upon arrival, I was promptly taken back, and the nurse mentioned she would get my vitals afterward. Dr. Bernard came in almost immediately and asked why I had been referred. She then claimed that she does not administer Botox and therefore could not treat me--despite my understanding that this was one of the services provided. She acted frustrated that I had been scheduled with her at all, blaming the administration for assigning me to the "wrong" neurologist. She recommended I stay with my previous neurologist (whom I was trying to change due to relocating) and warned that it could take months to see another neurologist within Sutter Health. She assured me my copay would be refunded. Upon reflection, it became even more clear that this entire situation had likely been predetermined. No copay was requested at check-in, and no treatment forms were presented -- both of which are standard practice for any patient visit. This suggests that, despite telling me on the phone that an hour had been set aside for my visit, staff had already been informed that I would not be seen because I was 16 minutes late -- regardless of the circumstances. Oddly enough, instead of informing me during that phone call that my appointment would be canceled, they allowed me to arrive in person only to be dismissed face-to-face by Dr. Bernard. Even more troubling, she had no other patients scheduled until after that full hour she had originally set aside for me, so there was more than enough time for my visit to have proceeded as scheduled. To make matters worse, when I checked MyChart afterward, the visit notes falsely stated that I was called to confirm my appointment and that it was subsequently canceled. There was no documentation that I arrived, was seen by Dr. Bernard, or that she refused treatment based on her claim of not performing Botox injections. What makes this even more concerning is that, as you can see from her other reviews, Dr. Bernard does administer Botox, and there are numerous comments about her emphasis on promptness. Given the frequent freeway construction and accidents in California, one would expect a bit more understanding and flexibility. However, to not only see me but then misrepresent what happened shows a serious lack of professionalism, transparency, and integrity.

I am the mother of an adult son who is autistic with other issues, and should be followed/monitored…read moreby specialists. Since we moved to Sac. County, it has been very difficult for us to find appropriate health care for him with his limited insurance. His PCP is a nurse practitioner(NP) and she recently gave my son a referral to Dr. Burgerman, a neurologist/surgeon, who treats seizure disorders. I was so happy to get a specialist for my son's problem that I failed to check him out, but was quickly aware that this man had a God complex. I was naturally upset during the first visit because it was my child that was possibly getting the disagnosis of frontal lobe seizures, but each time I tried to ask a question, I was rudely cut off. Dr. Burgerman also allowed his Nursing Assistant to attend the interview, and her constant interruptions were not only a distraction, they wrre outright rude at times, but Dr. Burgerman allowed this to continue & I wondered if she was his wife. I asked about the possible conflict in a med. my son was already on and three he had written down for him to start on, when his NP jumped up from her seat and informed me that they ONLY TREAT SEIZURES! Being a lay person, I had no idea what was meant by this display and tried to inquire, but Linda, the NP, just kept cutting me off until Dr. Burgerman stepped in and said, "I treat seizures! I do not prescribe psychiatric drugs. If you are asking if I took the drug your son takes into consideration before prescribing the antiseizure medication, then yes I did. That drug also lowers his threshold for seizures and if you desire to keep him on it, you'll have to retain a psychiatrist to prescribe it." Wouldn't it have been nice if he had just said that in the first place? How would I know any of that?? I was so put off by this man and his so-called NP?,"Whatever?," any trust or hope that I may have had in him being able to help my son, went right out the window. My son was in a wheelchair and when he needed to use the bathroom, which was just next door to our room, Dr. Burgerman told me he could not use it, as it was for staff only. We were then told to go down the hall, through a pediatric waiting room of another doctor's practice, out his door, down another hall and to the left, then down yet one more hall to get to a bathroom. Once there, we found no handicapped or unisex facility, like the one next to Burgerman's interview room, and I had to take my grown, 37 yr old son, into the ladies bathroom to assist him. Surely Dr. Burgerman, as well as the other staff there, have had to attend Dr. appoints for themselves, and in other facilities where they shared restooms with other patients... Did they think their chances of catching autism from a toilet seat was any greater in their building then anyone elses??? It just placed a lot more emotional stress on the both of us, and I was wondering what kind of man this doctor was. Later on, when I called his office to inquire if my son could have some medication for his migraine, I was told by Burgerman's receptionist, that he was in still in surgery and could not be disturbed.. I asked his recpeptionist to please give him a msg when he was out.. The recept. then told me to get the meds from my son's PCP... so I reminded her that his PCP was a Nurse Practitioner, and referred my us to Burgerman in the first place because she said that his problems were beyond the scope of her expertise! A back and forth ensued, in which this staff person began to badger me about why I couldn't find a doctor? If I had called every doctor in the phone book? And did I expect her to find my son a doctor? ( All the while, my son was crying and screaming in the background that his head hurt.. and could I help him?) I was plenty rattled by now, almost feeling as if I had stepped into the Twilight Zone with this witch, so I said, "Ma'am, did I call you and ask you to find us a doctor, or did I ask you to pass a msg to Dr. Burgerman that my son needs medication?" And BAM!, She slammed the phone down and hung up on me! Did these people work with Dr. Burgerman, so long that they felt this kind of behavior toward a patient or client was somehow justified or acceptable? At 7:30 that evening, Dr. Burgerman phoned me and asked me why I had screamed at his staff person. There is no way that I even raised my voice to her, but there was no explaining to him what happened either. He just unloaded on me, and told me that if I wanted medicine for my son, I could take him to the E.R. and maybe some doctor there would prescribe it for him. He also said, "No wonder you can't find a doctor for your son!" I am still in shock. This man has no empathy, care or concern for his patients in my estimation.. and my son will not go back to him, especially after I pulled up a couple of patient reviews and saw that I was not an isolated incident. Good luck!

Being an old, retiree patient, I suffer from complex health concerns, including neurological…read moreproblems, for which my cardiologist referred me to Doctor Neel. His examination was quite thorough and analytical. I look forward to receiving care from him as I proceed to solve my neuro difficulties.

From the owner: This provider is part of Sutter Health, dedicated to creating a more personalized healthcare…read moreexperience.

I used to Live in Auburn Ca yrs ago. I also used to see Doctor Ashley. She helped me in every way…read morepossible, not only with Migraines, but with other ailments as well. I have Lupus and many other illnesses. Doctor Ashley always wanted to get to the bottom of things, including diet, and vitamins as well. She is so young and Beautiful on the inside as well as the outside. I truly Loved her and her staff including Jenette. I often wondered what happened to them as I miss her and think of her. I hope she reads this and contacts me one day. Doctor Ashley if you read this look me up on FB. You can't ask for a better Doctor than her, I still recommend people to her, But Now I see she left, I am so sad to hear this, I hope she is happy where ever she is at. Raeleen N.

Dr Kristin Ashley evidently left Sutter rather suddenly. No courtesy patient letter and no response…read moreto phone calls or patient portal messages. Someone called after several weeks with info that Dr Ashley was gone - no details. That said, I found Dr Ashley quite forthcoming with helpful information, going above and beyond on details and recommendations. I hesitated on further visits after seeing stickers (from political fringe media) on the inside of the exam room door - very unprofessional and uncomfortable to see. Moot point now.

My experience as a whole was overall great. The clinic was quiet and clean. The front desk staff…read morewere friendly and eager to check everyone in. The doctor generally had always run on time.

I was a patient here for several years for severe migraine management. A year ago I experienced a…read moresevere concussion on top of this, and my care was ignored. Every few months, I would report crippling symptoms but was told they'd clean up on their own. Once I got a second opinion, it turned out a year of alternative treatments would have been available elsewhere. Even my migraine treatments were adjusted, and things are much better now. I felt like my neurologist didn't take more than 5-10 min with me here or get to know me at EB Neurology, but this was just my personal experience.