I seldom leave narrative reviews. However, I am extremely impressed with Dr Narayanan. Among one of…read morethe best specialist referrals I have ever received. Really like his style - approachable, gracious, thorough, conversational. Felt like he was genuinely interested in me as a person - not just a set of lab values.

From the owner: When you access a Sutter Health network hospital, physician or medical specialist, you'll be…read moretapping into Northern California's premier care network for you and your family. As recognized leaders in cardiac care, women's and children's services, cancer care, orthopedics and advanced patient-safety technology, Sutter Health cares for more than 3 million people annually - sharing best practices, resources and a not-for-profit mission across the region for extraordinary clinical outcomes. With most insurance plans accepted, and many facilities offering same-day appointments, Sutter is your partner in health.

This is a review of Dr. Tiffany Ngai…read more Some people are accident-prone. At least I'm not. But how about being infection-prone? Yikes! This is the story of my life, as every now and again, some infectious malady will bite me in my ass! This last time a month ago, it nearly cost me my life when I was infected with Ecoli and intubated in ICU. Maybe I was destined to meet Dr. Ngai, an infectious disease doctor extraordinaire, from St. Joseph Infectious Disease medical group. Don't be misled by her youthful looks for she has a wealth of knowledge and experience under her belt. Her credentials are impressive. Her bedside manners are exemplary. She is board certified in internal medicine with a specialty in infectious disease and awarded Fellowship from UCSF. She eased my distress by saying she would recommend the "biliary drain" procedure to me like she would to her father if he ever needed one. How reassuring can that be? Dr. Ngai has for sure gone above and beyond by treating me like her father! How cool was that? I was administered intravenously a very potent antibiotic, Zosyn (Dr. Ngai-approved), targeted on the ecoli bacteria. In 5 days flat, I recovered from a near death situation to being the healthiest patient in ICU! The ICU hospitalist booted me out and I was transported to Oncology unit to recuperate. Dr. Ngai took over the rest in joint consultations with my oncologist and interventional radiologist. The bacteria are now behind me, no more low-grade fevers and most importantly, no more pain and internal bleeding. 3 cheers for Dr. Ngai.....a physician with an infectious personality!

I had my first baby with Mercy General Hospital, labor and delivery nurses were amazing.read more

I am sharing my recent experience at Mercy General Hospital Cardiac North…read more During my stay, the attending hospitalist did not listen to me. Because he cut me off and refused to hear my complete sentences, he made me feel entirely dismissed. His response made me feel like because I am a woman and a senior, I was stupid. I had to involve the patient advocacy department just to get my voice heard. Now I want to give special recognition to the following six nurses for their compassion and dedication. Megan Elizabeth Devinder Monika Jay Chuck

Excellent care in er and icu, have had experience in lab work and er, both were handled with…read moreprofessionalism and care. Thanks to the staff at SVH!

Everything except heart exam which was extremely painful. The nurse was trying to do a good job but…read morethe pressure to obtain a good image was too much.

ABSOLUTELY POOR CUSTOMER SERVICE. The lady on the phone was rude, and called me the day before my…read moreappointment to tell me that my insurance wouldn't work under theirs and that I couldn't be seen unless I CALLED, the insurance to request a direct transfer, are you f#%king kidding me? Mind you, I made the appointment two months ago and everything was fine and dandy, but thanks to this lady I'm just now learning A DAY BEFORE THE APPOINTMENT, that I might not even get approved to come in. This places a joke, go somewhere else!

I've been a patient at this hospital three times in the past, but my mother recently had surgery…read morehere so I'll be reviewing Sutter Solano Medical Center from all experiences. First off, I've never had any problems with registration any time I've been here. The most recent registration clerk, that helped us out, was a very sweet and friendly woman. We had a great conversation while she checked my mom in for her surgery. In fact, all of the staff that I've interacted with are amazing, except the hospitalist that initially admitted me into the hospital nearly 5 years ago (he was a bit of a jerk). The other hospitalist I had was amazing. When he found out I was going into medicine, when he caught me studying for organic chemistry back then, he basically pampered me. I remember before he discharged me, he gave me candy and just talked to me about his experience going through medical school back in the day. It was quite entertaining and it helped to distract me from my predicament at that time. The facility itself is well kept and orderly, including the waiting room by the ER. The pre/post-op surgery room still looks the same after nearly 10 years of having my last surgery at this facility. It's not super spacious; however, it get's the job done. The inpatient rooms, from what I can remember, are pretty spacious. I was lucky enough to have a room to myself, when I was admitted almost 5 years ago, and I had a view of the helicopter pad (which I don't believe they use anymore). I like the new area where family members can wait on their loved ones who are having surgery. It's conveniently located right next to the cafeteria, which is helpful if you are stuck at the hospital for nearly 12 hours like I was. They also have a screen where you can check up on your loved one's surgery status (as in if they're still in pre-op, currently having the procedure, or are in recovery). Overall, I'm very satisfied with the care that my mom and I received here. The staff here are wonderful at what they do. They are truly compassion for patients and their families.

I just want to give a huge thank you to all the staff at John Muir Health. From Registration up…read moreuntil discharge, everyone has been so kind, friendly, and caring. Priscilla in PreOp was amazing. She has such a warm personality and made me feel very comfortable. The surgical team was great as well, very friendly. Although the interaction was short due to me being knocked out within a few minutes from the anesthesia. Kristine in the 5W Post-Surgical Unit has also been great. She's been so kind and attentive, and I appreciate her. The entire Post-Surgical Unit was great and worked as a team. Overall, I've had such a great experience at John Muir Health. I wanted to give everyone a well-deserved shout-out. Thank you for taking such good care of me!

My daughter had surgery, and her on-call doctor specifically told us to go to the ER because she…read moremight have a blood clot. As a mother, I was already scared and worried about my daughter. I want to acknowledge the people who were wonderful: the intake nurse was kind, Kimberly was absolutely amazing, and the security officer was very helpful and compassionate. Unfortunately, one nurse, Megan, completely changed the experience. Megan was passing by and told me I had to wait in the waiting area. I understand that there are policies, but there is a right way and a wrong way to communicate with people. A simple explanation and a little empathy would have gone a long way. I waited 3 hours in the waiting room. My daughter was in pain, on crutches, and crying. She asked to go to the bathroom and couldn't even open the door. Megan, why didn't you help her? Isn't that exactly the kind of basic assistance and compassion a patient should be able to expect from a nurse? My daughter was vulnerable, hurting, and scared. It is absolutely not okay to treat a patient in that condition like she's an inconvenience. Then I had to take an Uber to the hotel to get her medication and come back. I asked security if I could give the medication to her. Megan came outside, asked what medication she was taking, and then said, "I'll order them." Seriously? If you had simply listened to me and explained that from the beginning, I could have avoided making an unnecessary trip back and forth. I also went to the front desk because I wanted to file a complaint and was told they didn't have a phone number for me to call to make a complaint. That is unbelievable. And then Megan told my daughter that her mom could come inside but couldn't be mean to the staff. Megan, we didn't come to the ER for you. We came because my daughter needed medical care. Your attitude, lack of empathy, and the way you spoke to us were completely unnecessary. A nurse is supposed to provide care, comfort, support, and advocacy for patients when they are at their most vulnerable. Unfortunately, Megan was not that at all. My daughter was there because she needed help annot attitude or judgment. Shame on you, Megan. Thankfully, Kimberly showed us what compassionate nursing actually looks like. She listened to my daughter, helped her, and made her feel heard and seen as a patient. I will always appreciate her for that. This isn't about expecting special treatment or asking staff to break rules. It's about basic human decency, empathy, and patient care. You can enforce policies and still be kind. You can set boundaries without making patients or their families feel like a nuisance. My daughter came to the ER because she needed help. She deserved better.

I had my monthly medication IV infusion yesterday, April 5, 2026, at the Sutter Downtown Center, in…read morethe Bueller building, and was taken care of by my amazing, competent, compassionate nurse Jim N.!!!Jim is the BEST nurse ever!! He is very skillful in IV insertion. I am a very hard sticker patient since I go monthly for my infusion and needs IV access, and my veins are very difficult to access due to scar tissue, given that I have been getting this treatment for years. And I have been in the hospital many times due to my cerebral aneurysm rupture problems, and surgeries leading to my vein collapse and scar tissue complications. BUT RN Jim N. has always been able to access my veins the first time and easily! I just want to applaud how Jim is an absolutely great asset to Sutter Medical & at the infusion center in downtown Sutter! Jim's Sutter Infusion colleagues are also excellent, competent & compassionate! Jim N .is just unique!!! I highly recommend Sutter Infusion staff & the facility! What a great patient experience I have had there !!!

Maternity care. I'm extremely upset that a botched epidural has caused me so much ongoing pain. 4…read moredays postpartum I was back in the ER waiting 6 hours plus additional time, to get a blood patch. This did not occur with my first kid that I had at Kaiser! The original anesthesiologist was an older woman. She seems frustrated and couldn't get her hands still. She got upset after I told her the needle wasn't placed right. At this point she kept asking where do you feel it and get jamming it in more. This almost caused me to pass out. She was very rude and not helpful. I knew she messed up at that very moment. When she entered the room she didn't have any bedside manner. I expect anesthesiologist who is giving an epidural to be cordial... Now 6 months later after having my baby.. I'm constantly in pain and having severe neck and shoulder pain. I'm just being told to get another blood patch. Staff needs to be better trained. Another woman was in the ER with me for the same reason. So this is definitely a Sutter issue.

From my pre-op appointment to the day of surgery, every single staff member I interacted with at…read moreDoctor's Hospital was exceptional. Everyone was kind, informative, patient, and genuinely caring. I had never been to this hospital so I wasn't sure what to expect but they took the time to answer my questions, explained everything clearly, and made me feel very comfortable every step of the way. Having surgery is stressful, but the entire team made the experience as smooth and positive as possible. I am so grateful for the excellent care I received and truly appreciate the compassion and professionalism shown by everyone involved. Wonderful hospital and an outstanding staff. Thank you for taking such great care of me!

I was scheduled for surgery but never received the time of the surgery and if I will discontinue my…read moremedication before surgery. I called the office of the doctors I was told to hold for more than 30 minutes, twice. I went to the doctors village hospital to cancel my surgery and there they showed me they gave me a packet that showed the time, which I did not received. Anyway I told the nurse that I gave them call 3-time and got no answer from them. Horrible nursing staff.

We love, Dr. Cox! He takes care of our three children, and has been excellent for all of them. He's…read morevery compassionate, and cares about concerns that we had his first time parents with our daughter, and as parents trying to manage twins. The staff members that work with him are also kind.

I hardly ever write reviews, but wanted to share my experience as we are first time parents looking…read morefor a good pediatrician. Christopher Cox showed no compassion or empathy the moment he walked in. His assistant told us that we need to get his discharge weight from dignity health as they didn't have this information. So I called dignity health right away trying to get this information even though they should be the ones communicating with dignity health to get this. I wasn't told to bring any kind of information when I set up the appointment either. Mind you that our newborn is 4 days old and my wife just had a c-section and we're both running on no sleep. Christopher Cox walks in without a smile almost like he's annoyed that I'm on the phone. I explain to him that I'm trying to get his discharge weight. I'm hectically on the phone and trying to listen to him at the same time and I eventually get the information. I put the phone on speaker so he can hear the weight. The moment I do that he gruntled to himself "why do people always do this?" Referring to me putting the phone on speaker. Then he gets mad because she says the weight in kilograms instead of pounds and then after all that, tells me we don't need this information and blames his assistant for even asking us to get the discharge weight. He then says he only needs the weight at birth even though my wife and I both gave him and the assistant the weight at birth the moment he walked into the room. He also was annoyed that we didn't give him his hepatitis B vaccine at birth (waiting for the 2 month period to give him this) and told us the state of California bothers him whenever his patients don't get this vaccine. Him and his staff all just seem like they don't want to be there. Also, it's a little understandable if the office was super busy, but it was dead and we were literally the only people in the office then. If you want a pediatrician who shows empathy and is enthusiastic to work with children, trust me do not go here!