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    Allison D. Alcalay, M.D

    3.0 (4 reviews)
    Open 8:00 am - 5:00 pm

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    Sutter Medical Center

    Sutter Medical Center

    2.7(266 reviews)
    16.4 miMidtown

    We had to bring my dad to the ER three times in five days before he was admitted to the hospital…read more He had an antibiotic resistant, hospital acquired infection in his hand after having a MOHS surgery from a Sutter dermatologist in October. He had already had a course for 14 days of an oral antibiotic which ultimately failed to treat the infection. Only when his hand had swelled up to the size of a balloon and he couldn't bend his fingers did they admit him. The good news: my Dad had five days of two different IV antibiotics. He is on the mend. His primary care doctor and her colleagues from Sutter were attending physicians which was reassuring. Some of the nurses were wonderful. Hailey, Ruth, and Jessica. Several CNA's were wonderful as well. But on some shifts the care team checked in initially but never seemed to be around. Other shifts he had lots of help. The staff seems overwhelmed and burdened. Some went the extra mile but it seems like a very difficult environment to work in. The bad news: The hospital stay itself was traumatizing for my Dad at almost 87. He had some adverse reactions to the medications (painkillers) and he was clearly delirious for a few days. I'm not sure what happened one night but he apparently got angry at the nurse's station because they were very loud (this was something I noticed in the daytime) and yelled and was apparently intimidating. The next day my Dad had a bed alarm so he couldn't leave his bed. Not even move a butt cheek or it would go off! He told me he felt like he was in prison. He was not oriented to person, place, or time due to his infection and treatment and he felt trapped. I tried to reassure him and I spent many hours in the hospital but the fifth day of his hospitalization he called me at 7 am and said he thought he would die if he had to stay there one more night. He told his doctors as well and they fast tracked his medication delivery and he was released at about 8:30 that night. I heard the nurses call a family member of another patient asking them to come and sit with her because she was pulling out her IV's repeatedly, so it seems that agitation is not out of the norm here. Food: The food is terrible. I had to bring my dad soups and sandwiches because the food was dreadful. He wouldn't eat anything they provided for five days. Unfortunately every meal smelled horrible and was unpalatable. It was basically prison industrial complex food. Thick sliced industrial turkey breast, a scoop of instant mashed potatoes, wilted frozen green beans, and a slather of bright yellow gravy was repeated twice. Dessert was usually sherbet or canned fruit. Breakfast was a bagel and eggs from a carton, scrambled. What is bizarre is that he had a three day stay in the same hospital last year in the cardiac ward and he enjoyed the food. It had fresh ingredients and an appealing quality. Not sure if it was b/c a different ward or if they changed their food vendor. Care for the person: most hospitals have a whole person care approach: they will ask if a patient wants a chaplain, if they have dietary preferences, not here. Absolutely no personal approach or support is provided. Their nondenominational "chapel" is a room with chairs in it. The rooms are all doubles and you are crammed in. Dad had four roommates in five days. His half of the room was directly opposite the nurse's station and they were joking and chit chatting at a significant steady and high pitch. Then he could never see out the window because his roommate had the window view. There were two sets of care team members coming and going- like grand central station. Plus visitors, phone calls, two tvs....disorienting if you were well, let alone sick. Leaving the hospital a CNA that was transporting him at discharge popped in behind the curtain without warning when he was on the side if his bed in underwear....began twisting and lifting my dad's arthritic legs so aggressively that he was getting hurt. I essentially pushed her aside and dressed him myself. Then she argued with me about what floor I was parked on. A bizarre end to a challenging stay. My dad said he felt like he was released from prison that night. He had some PTSD from being in this hospital this time. He is on the mend. We are grateful for the treatment he received. But the environment of the hospital was so challenging that my Dad said he wants to go to Mercy hospital on J St. if he ever needs care. The nursing staff and care environment, whole person approach is caring and calm there. A bonus is the food is fabulous and made from scratch in-house. If he has to go to Sutter Hospital again he said he would prefer to die. I have visited folks in a number of hospitals over the years, and I can say this stay was one of the most chilling and negative experiences ever from ER to discharge. I'm a Sutter patient and I'd be terrified to go to this hospital as a patient...

    Came to the Sutter Medical Birth Center to visit a relative that just gave birth to a new bundle of…read morejoy! This location is new, very clean and modern. The parking situation is a private structure across the street, park and use a pedestrian bridge to cross over. Once you enter the hospital, you are immediately met by security where you need to show ID and have your photo taken. I find this extra step normal and necessary. The care of the staff seemed attentive when nurses came in to check on the baby. They were informative as well, giving advice and always asking if we needed anything, I have visited this place before when it first opened years ago and was very impressed then as well. The private rooms are spacious and the newest high tech in a hospital I've ever seen. I came late in the day so the gift shop was already closed. I did bring my own flowers and balloons to make the occasion extra special. There were no complications at all for her delivery. If you are thinking about which hospital to give birth, its seems the care and expertise at the Sutter Medical Birth Center would be the perfect choice.

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    Allison D. Alcalay, M.D - internalmed - Updated May 2026

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