Love the tower! They have a bar and grill (The quarterdeck) with live entertainment, corn hole, and a beach volleyball court. A convenience store, as well as a little kitchen that has breakfast every morning. There are several pools, a lazy river and a great kids play area for the littler ones. It does get crowded during the summer but that will happen when you come to an area with five buildings in the same resort area. Everyone is pleasant, and there are many activities to do. read more

Stayed may 15-18. Plenty of parking. Very clean and staff is super friendly and professional. So happy we will be back. We rarely needed to leave resort has plenty to do on site. read more

We have rented here every winter for 10years. We rent from a private owner who is great as are most of the private owners. The units are all privately owned and some are rented out by the owners and some by company that manages the resort. Better off going thru private owners (VRBO.COM) as resort company is very dishonest, doesn't give a hoot about the guests and is way more expensive. Each of the 4 buildings are run by their own Home Owners Association and all they do is fight and argue with each other and make life miserable for their guests and the owners who don't seem to have a say in much of anything. Every winter there is construction somewhere that ruins the beach experience. This year we have a huge dumpster, 2 porta-potties, numerous trucks, tractor trailer cargo containers and heavy equipment under our balcony to ruin the experience and the view. Security guards are, for the most part, surly and difficult. Beach front bar/restaurant - The Quarterdeck, is the only reason to stay here. They go out of their way to make you feel welcome and make sure you have a great time with golf tournaments, bingo, trivia, karaoke, great music, open daily, etc,. The food is amazingly good and relatively inexpensive as are the beverages. This is a difficult and terrible place to spend the winters but we have made such good friends we hate to leave. Should the HOAs be successful in driving the Quarterdeck Restaurant out of the resort - as they have tried to do for years even though the QD makes lots of $$$$ for the resort - we, along with all our friends and many other snowbirds will find someplace else to spend our winters. read more

This place is one of the worst properties we have ever been booked by our travel agent. I was told because I went through a third party I could not select my condo by the office personnel once I saw the awfulness. We were in one of the ugliest condos I have ever been in, it was so out of date and raggedy looking. Note that our monies were non-refundable so we had no choice but to stay. The only good thing was that it was clean except the very dusty vents. Please note that if you have a third booking you will not get a updated nice condo we spoke with another visitor and they said theirs was not as the picture showed also. At all cost don't stay here. We will never make that mistake again first and last time. We thought when we saw the outside it was nice but once inside it was so old and outdated we were so miserable just being there only wanting the weekend to hurry up and check out-day. The location of the beach was the only nice thing going. read more

We arrived on 8/18 and checkin was at 4pm. They said they'd text us when the room was ready. It now was 4pm and we hadn't received a text. We went to the front office, and the guy at the front basically laughed at us (yes, laughed) and said it hadn't been cleaned yet and we weren't the only people waiting and he walked away. The room did not end up being ready until 5:30. When we get into the room (a348) 2 bedroom 2 bathroom. The shower in the one bathroom does not spit out water and there were dead flies in the tub. And in the bedroom the lamps the sheets had stains and it was dirty. The pictures were misleading that were on the website. I am very, very disappointed with the experience I had here. read more

This place was a disaster as my stay there was plumbing leaking in the floors mold growing under the rugs the bathroom ceiling was brown from mold and the Sad part is the Manger acted as she did not care but the only help we got was through maintained workers not to mention that you waited an hour on the elevator and as I say I spent the whole day trying to get someone to come look at it please be careful read more

Last year I would have given 4 stars. Unfortunately, the property really declined in just 1 year. I will still probably return though. Each unit is individually owned. Both last year and this year we rented a 1 bedroom unit. Plenty of space for a child and 2 adults. The kitchen is really nice so we can cook our own food. We stayed in B building both years. You can't beat the amenities for a family with a young child and for the price. Right on the beach, tons of pools both indoor and outdoor to choose from, including a lazy river. Snack bar at the outdoor pools. However, this year they seemed very understaffed. The snack bar at the largest pool was seemingly unstaffed and closed at 3 p.m. on a weekday despite the "Open" sign. There were lots of maintenance problems this year. The indoor hot tub in our building was out of order for the first several days of our stay. When it was fixed, it was very dirty. One guy got up and got the skimmer and started cleaning it. He is a resident there and complained that the property had gone downhill and was understaffed. The outdoor hot tub was also broken (i.e. not hot) on our first day. The equipment in the fitness room is rusted and dated. Not all of it works and there isn't much equipment. The dry sauna room in the fitness room wasn't working. Last year there were staff members walking around to ensure unsupervised kids were following rules. That didn't happen this year so the lazy river experience wasn't as nice. There were also kids playing in the steam room and dry sauna in the indoor/outdoor pool area. There was a dead cockroach laying in the indoor/outdoor pool area for over 24 hours. The Quarter Deck (onsite bar/restaurant) now has karoke every single night, instead of a live band once a week. However, the food there was really good for the 1 night we ate there. Also located in a nice quieter area of Myrtle Beach, but close enough to get to some really great restaurants and attractions. For the price, it was still worth all of the pools and being right on the beach, with a spacious room with a kitchen. We will probably return next year and give it another chance. read more

We have been coming here for many years- 6 pools and a short walk to the ocean- so many amenities! Great for kids and families!

We enjoyed our vacation in unit 1913. This unit is has been renovated and the view was stunning. We awoke to the beautiful sunrise from our bedroom window each morning. I would highly recommend this unit. Not all units have been updated so the quality would not be the same as this particular unit. We would definitely stay in this unit again. read more

During Bike week expect 50 dollars to park your trailer and 20 per bike READ EVERY LINE ON CONTRACT. They decided to enter the fee a week before you arive. The rooms have mold, asma people stay away.. Trailers must be unhooked turned around by hand and put in place. No possible way to back it in. Advertize bike friendly my ass. Heave forbid you lay a towel on the rail, you will be asked to leave. As they quote "you should read the fine print" never agian worst place in 8yrs. read more

Close to the beach with multiple access points. Decent pools and lazy river. Nice bar area with karaoke every night. Condo was nice with great view of ocean. Amenities (lobby area, hot tub and gym) need major upgrade. Treadmill and gym equipment stuck in 1990. Mold found in lobby ceiling area. I'd stay elsewhere next year. read more

I wouldn't suggest staying here. Been there a few times not the nicest rooms. Need updated and and not quick to fix any issues. Stayed in towers this spring and got robbed. Security and maintenance were good when this happened however the management didn't seem too concerned. My daughter went! the room was disgusting and no one wanted to do anything to make it better. Don't recommend staying here. read more

I just finished my week vacation staying in bldg A room 320. To start off the room was and looked dirty. It definitely needs updating. The carpets were very dirty and blackened in several areas. In the master bath room, I'm not sure anyone cleaned the bathtub because there were hairs all over it and so the first thing we had to do was go buy a bleach cleaner and clean the bathroom. In the other bathroom for one of their wall decorations, they have a padded toilet seat lid hanging on the wall. I thought that was hilarious! Also when we arrived, it was very hot in the room. The digital thermostat said that the batteries needed to be changed and so we couldn't get the air conditioning working right away until we finally took the batteries out of the tv remote and put them in the thermostat. The pull out bed in the couch was completely broken as well. Thank goodness we had packed an air mattress for some of the children to sleep on. Everything in the room did work though! I feel that they should come and bring clean towels and sheets though. You have to wash your own towels throughout the week. They only give you one roll of toilet paper in each bathroom so after that is gone you have to purchase your own. The full kitchen was good. We didn't have to eat out for our meals but I still don't think I will be returning to this location again. read more

My reservations for this facility was made in February 2016 for our family vacation. I booked directly through MBRV for a week stay in July. The only positive thing I can say was check-in was very fast and the young lady was very nice. The rest of our trip was horrible. Pictures seemed like room was in good shape. Got there and it was a totally different story. Got to the room and it was disgusting. Ou room was dirty and was not cleaned prior to our arrival. Furniture was stained and dirty. The mattress on the sofa bed was HORRIBLE. Springs were sticking out and smelled like mildew. Long story short we stayed one night only to be bitten by bed bugs. When we went to the fro t desk the supervisor named Sharon told us she had to have an exterminator come and inspect the room. My word, pictures and video was not good enough for her. My family had to sit in our car from 9:05am until around 11 when the exterminator showed up. There were 2 men, one was young and the other was middle aged. Thank God we stayed in the room while the inspection was gping on becasue the younger guy rushed throuh while the old man took his time. Of course they both foundbbugs in the bed and sofa. We then went back to the office only to be told Sharon had to wait for her GM to come in so we could discuss a refund. I explained i wanted a full refund. She claim she could not make that decison and gave us a $50 voucher for food. She also stated our clothes would be cleaned. I kindly gave her back the voucher and told her i would be back for a full refund after i packed up the stuff we took to the beach. When i arrived back to the office she claim the GM had not came back to determine if a refund could be given. I explained we drove all the way from Philadelphia and no way we were staying there especially with young kids. After about 20mins of going back and forth she finally gave me a receipt with the amount we paid for a full refund. She claim it would take about 7-10 business days. Thank God for groupon, i found another resort. MBR should be ashamed of themselves for allowing units to be rented in such horrendous condition. They knew prior to us coming the unit had bed bugs. Insects like do not just pop up. I would not recommend this property to my worst enemy. Unfortunately I have no choice and must give this facility one star read more

Myrtle Beach Resort - Resorts Near Me - Myrtle Beach, South Carolina

All was good until we pulled the sheets of the bed back!!!! BED BUGS BED BUGS!!! Oh my God they were infested luckily my mom is paranoid, clean and OCD because my parents almost LAID DOWN!! They would have been eaten up!!! Also had my 1 year old with me!!! Disgusting!!!! I called housekeeping and they were nice but they didn't have anyone to send we left drove 4 hours back home!!! Talked with supervisor the next day and he was rude and insinuated I was lying!! I mean this was awful!! I still haven't been refunded even tho they said I would be no one apologized for their disgusting resort. I have experienced bed bugs before seen them up close I work with the public and if they get into your home Good Luck getting them out!! DO NOT PAY FOR THIS PLACE!!!! Keep searching!!! DEFINITELY DON't Bring your kids!! read more

The condo units are privately owned in a gated community and we rented via a management company with no problems. There are several buildings on the beach. Our condo was in building "A" and the majority of the units appear to have very little, if any, beach view. I personally viewed or used a basketball court, tennis courts, an indoor pool and 2 outdoor pools, including a lazy river. I understand there are 4 outdoor pools and 2 total indoor pools at the resort. There are sundecks on the top floor of the building We also used the beach during our visit. We spent a very hot 4th of July week there. The elevators and the stairwells are not air conditioned. The rooms are mostly filled with families including many small kids. The condos are similar, but with different furnishings and decor. Our condo was cute and was just fine for our visit. There is no maid service, and you are responsible for washing your own towels in the building laundry rooms. It appeared that each of the condos were stocked with beach essentials like chairs, umbrellas and body boards. We were short on toilet paper and trash bags, so bring some essentials just in case. We also were provided hair dryers, ironing boards, iron and clock radio/alarms. Each condo has a sizable balcony. Ours had seating for about 6-8. Overall it was a positive experience, but the beach was overcrowded for the holiday and late evening parking was difficult to come by. I can't comment on whether the rates were competitive seeing that it was decided that our group would stay here therefore I did not price other facilities. We had 2 bedrooms with 3 beds plus a sofa bed and 2 flat screen TVs. Kitchenware, toaster, coffee maker and auto can opener were provided. I would stay again , finding it a comfortable condo, if I found the $1400 week to be a good deal, but if you are looking for upscale or quiet peacefulness, this should not be your first choice. read more

We have stayed here for 6 years; 2 weeks at a time. Our last visit, last week of July and first week of August, were AWFUL! We will not be back! Avoid going here if you have a family; the pools are full of drunks that curse like sailors. Try explaining some of that to your 9 year old. My advice is to go elsewhere; there is nothing "resort" about this place! It has gone down hill year after year and management does not seem to mind. Granted this is units owned by individuals; however, there is a governing body and it either 1) does not care or 2) does not have the appropriate leadership in place! read more

Myrtle Beach Resort offers 4 accommodations: The Renaissance Tower; Sea Breeze (Building A); Ocean Spa (Building B); and Five Seasons Center. Here is their website: http://www.myrtle-beach-resort.com/ Our vacation condo was located in the Renaissance Tower. We were located on the 4th floor, which in the grand scheme of things was a blessing. The Renaissance Towers is a 22 story building that offered direct access to the beach. A short walk out the back door and you were in the sand and surf. There were showers located right on the boardwalk between the towers and the beach, so cleaning off before you came home was a plus. The convenient parking spaces in the front of the building allowed for quick and easy loading and unloading of your car. The issues with this resort quickly reared their heads shortly after we arrived. First, there are only 3 elevators for the 22 stories and often times, the wait was atrocious. Again, being on the 4th floor, we took the stairs most of the time. For about 3 days, one of the elevators was out of commission, so trying to get in and out with only 2 elevators left us with no choice but to use the stairs. Another issue was getting a cart to help shuttle your belongings to and from your car. At times it was next to impossible to find a cart, especially during 'move in' and 'move out' days. Upon arrival, we were caught up in the herd of people 'moving in. We got in around 2 pm, were able to find a cart and were fully unloaded within 30 minutes. Not too bad considering the elevator situation. When we were ready to head home, we decided to pack up the night before. My wife went to the lobby and there were no carts. She even checked some of the other floors and found nothing. So we ended up having to make multiple small trips to the car. My recommendation to you would be to get there early if possible on move in day; and leave early (around 6 am) on move out day. It will make life a bit easier for you - traffic is really bad those days also. The amenities of the resort were plentiful and all close by. The indoor/outdoor pool and lazy river were about 100 yards from the resort and most of the short walk was in the shade. My wife and daughter fully enjoyed the indoor pool during the day and spent their evenings on the beach and at the lazy river. The playground was also on the way to the indoor pool area, but was not much of an attraction. My 6 year old daughter lost interest after about 15 minutes due to a lack of facilities to play on. One key omission was swings, how can you have a playground without swings! Overall, the resort was clean and offered more good than bad, but the bad really weighed heavily on our thoughts about going back to this resort. read more

You get one set of towels, if you want more it's $20 per time. Room seats 6 and they gave us 4 bowls to eat from. No dish washer and no drain board for when you wash dishes. Shower handle came off in my hand. Wi-Fi is slow. Room cost was around $1,000 for the week. If you are going to be a no-thrill resort, you should be cheaper. read more

I typically do not review places, but I was compelled to review this Resort. First, I was very pleased to find a place that could accommodate my large family (6 people) at such a reasonable price ($1200). We arrived late because anyone traveling with 4 kids knows that it always takes longer to get anywhere. When we arrived, we unloaded and went into the room. As we went into the room, the toilet was overflowing into the floor and onto the carpet. Let's say my first impression was not so good. I reached out to the security office (there protocol) for a resolution, no sense of urgency. I called 2 times and drove there twice to get no answer about the issue. So I figured they don't care, why would I. It's their problem. Next I laid in the bed, and it was broken. I nearly fell into the floor. The next morning I had to go on and officially check in. I walked into a hornets nest of people complaining about their rooms. All I could think to myself, was what did I get us into? I informed the desk people about the issues and the sent maintenance to resolve the issue. I spoke to maintenance about the various issues. He fixed the toilet problem, and basically disregarded all other issues. We decided that we were going to have a good time regardless. We enjoyed ourselves not because the the resort, but because we deserved our vacation!! read more

Resort seemed nice on website when we arrived to the room it smelled like mildew! Air conditioning was broke staff did not fix it till the following evening! While away from the room at the beach for a few hours we came back to our room with our door wide open with our valuables in the room. Repair man came in room said he was in eye view! Clearly they where not or they would have seen us come in, no one at the front office seemed to care! The door would not shut or lock it was a nightmare every time we left to get the door to stay closed! Would never recommended this resort! We woke up itchy with bites we believe they had bed bugs! We checked out and went to the ocean lakes campground next door, it was a great experience there! read more

I lived in this resort for a summer while I worked at the quarterdeck. Since that summer we've been back twice, both times in September as the rates decrease & so does the population of tourists. $640 total for a nice, clean, updated ocean front condo for 7 nights. Security. Beautiful landscaping. & just the right amount of people. Had great service & food & drinks at the bar and when we locked ourselves out of our room the security guards were back at our room to let us in before we even got there! Excellent experience for a fair price. We had no issue with parking, bugs or mildew smell. Stayed in B building. read more

Been coming here for years ,i love it here i have noticed the last couple of years it has started to get run down my room is wonderful ,i was here for 2 weeks and same paper ,bug,and sand was on the stairway ,i have found bugs ,big bug , walk ways are not sprayed down so if something gets spilled it stays there ,they started painting walkways over pond three week ago not finished yet ,not sure what's going on but i feel bad i love it here, plan to keep coming back just hope they start taking better care it is such a wonderful place .this suppose to be a pet free well there has been everything from pit bull,to little dogs you can't tell me they are all services animal read more

My family stayed here every year for about five-six years during the week of the 4th of July, our last year was in 2004. We moved up closer to the strip as our group was no longer 10-12 persons. That being said, I have very fond memories. Yes, there is no maid service, but that's your choice in picking a privately owned condo. The pools were wonderful, although sometimes a bit crowded, and I know they've refurbed since our last visit so I would wager they're even better now. The best part about this place was that it gave my parents peace of mind - it was so very family oriented that we could, as teenagers, walk around and my parents weren't worried. read more

there was a huge roach and the hotel was very dirty when we arrived. there was a chunk of hair by the TV and we called the guy who runs it and he sent up the cleaning lady's and they didn't pick it up. the toilet seat was dirty and the handle on one of the balcony's is broken. there are 6 pools and a couple hot tubs. The in door hot tub was dirty. i do not recommend staying here. read more

Don't trust them! Make them walk you to your room. Take pictures of your room and have them sign off that everything looks or if there is any damages have them Record it. We checked in the dresser and toilet is broke, out free wifi doesn't work at all. We call the front desk then assuring us that it works on multiple occasions. We tell them what is broke. On our stay we have to evacuate for a fire alarm. Then the day of checkout we get a damage charge. I call right away and the lady says to me ok not a problem just had to hear you say you didn't do it. Then she reversed the charge right away. This was on the 4th of July week. Well today a month later I get another charge $250. And we call and they said it might of been a communication issue and they will get back to us! Ok it's 730 and no call still a charge on my account. DON'T trust them!!! If I get a call back I will remove my negative reviews I will post now on all social media! read more

The room was really nice and liked having several pools to choose from if one was to full. The beach was very crowded so we got up early and found a nice open spot, but when we went down to the water several people had moved their stuff right on top of ours. The price for the room wasn't that bad but I'll probably find a nicer place to stay with a maid service that is already included the next time we visit Myrtle Beach. It is a nice place to stay if you have a big group but not so much if there is only two of you. read more

My first vacation with my 3 daughters and 2 grandbabies in 4 yrs ..... it was only for 2 days, but we had been looking forward to just lounging on the beach and enjoying the ocean. Check in was a nightmare... we were given wrong directions and what should have been a quick 15 minute drive from MBR took us almost an hour. The elevators were scary and disgusting.... very, very long walk to the beach - no parking anywhere near our entrance, so we ended up doing ALOT of walking .... beach was a pretty good walk (which wasn't easy with a 6 yr old and 1 yr old. We checked out after a disappointed weekend & decided to stay one more night at a hotel up near the grand strand - a beat up little hole in the wall that we plan to visit again - had the best extra day right on the beach without the crazy cost of the resort read more

If I was only rating the actual resort it would be a better rating. However, our condo, B-151 (Jill's Place) was the WORST ever! Here were the things wrong with this condo. Please keep in mind that I had 8 people in this condo. 1. Shower faucet blew off while 7-year old nephew was in the shower! Also blew off when my brother-in-law was in there. Contacted the owner and he said that his maid would come in and take care of it. Please keep in mind that the resort maintenance people are not permitted to do any work on the inside of these condos. Well the maid was just that a maid not a plumber! Had to go locate a home improvement store, buy tools to repair this so that 8 people did not have to use one shower! This took over 3 days to do with waiting on the owner, etc. 2. Master bath shower curtain had mold on it. The maid did replace it with a new one. 3. Dining Room table... Oh this is a good story.... So it had a dinosaur theme vinyl tablecloth on it and I went to wipe it down and the dinosaur print came off onto the dish cloth. I then proceeded to remove this and there was another vinyl tablecloth on the table that was duct taped to the table! I tried to pull that up but with all the sticky substance on the table there was no doing that. My sister-in-law decided to place a bed sheet on top of those 2 disgusting table cloths and that is what we used. 4. Dining room table chair - went to pull it away from the table and the top came apart! 5. Outdoor furniture (not the resorts) was old and falling apart, my nephew fell through one of the seats. 6. Light bulbs were burnt out. 7. Dishwasher - well you might as well just wash the dishes by hand. That is what we did for the most part. 8. Dated furniture, recliners were falling apart. 9. Bed sheets in the one bedroom were ripped 10. TV's were dated, snowy picture and cable and internet were the worst! The resorts pools were nice. Good location to the beach. Just be cautious when you are looking for a condo. My advice is to make sure the owners are local residents. read more

One of the best family resorts in Myrtle Beach. I've stayed up and down the Grand Strand for many years and this is a top five. You can find newly updated rooms elsewhere but it's tough to find a place that has something for all ages. read more

My husband and his family have been coming to the myrtle beach resort since he was a young kind. Naturally, he likes to bring our family here. We take 2-3 beach vacations a year. When we bring our children, we have always came to the resort because of the amenities it offers like the lazy river (which was not here when we first starting bringing our children in 2003). Although the outdoor pools, lazy river, cabana and other amenities are always clean and great, the rooms themselves have been terrible for the past 5 years. Each year our rooms have gotten worse. Wallpaper tearing off walls, towel handles tore out of walls, refrigerator and ice makers not working, microwaves blowing up, tv cords missing so no TVs, beds more like sleeping on the floor of a tent than on a mattress, signs of bathroom molding under the sink, broken cabinets and closet doors falling off track, toasters not working or there not being one, only 4 forks once, even filthy dirty when told it had been cleaned. There is no standard the owners are held to. You would think the resort would hold their owners to some sort of minimum requirements for their guests. You are on vacation. It should feel like home away from home. If we wanted to rough it, we would go camping. This is our last year at the resort sadly. It's terrible to end something my husband enjoyed as a child because of this!! Rooms that I can remember having these very issues - the Tower Suites 516, 1216, 1516 and B-Building 138. read more

We stayed at the Myrtle Beach Resort which was very quiet during our week stay in February. It was very reasonable, comfortable and nice, but not fancy. We thoughly enjoyed the indoor/outdoor pool and hot tub since the temperature outside was cool. It was a 5 minute walk to a beautiful beach through the resort property. There were lots of places to visit nearby. We enjoyed our stay which was well arranged by Travel To Go. read more

Enjoyed the amenities for our family of 5 and family of 4. Nice beach and the staff were friendly and accomodating. HOWEVER, condos 1215 &1217 in the Tower were FILTHY. Upon arrival in a closet was a hermit crab cage w/dead crab in it and the other condo had a few popcorn pieces in the bed. The walls were filthy and any place to grab or turn on a switch was dirty. Thank goodness I had Clorox wipes to use on EVERYTHING. Carpet was so dirty we had to wipe our black feet off. We did have a good experience with the rental process until this point. We did let them know and they said a cleaning person will be up. DIDN'T happen. We made the best of it and cleaned what we could ourselves. I have contacted Smith Management Co several times since our departure to let them know. We aren't angry. Just disappointed. I believe they are well aware of this issue and probably have had every renter complain unless they are living in that kind of environment themselves. Its a shame. DO NOT RENT 1215 OR 1217 in the TOWER. FILTHY read more

Booked this unit thru MBR directly. Not with an owner. Pictures seemed like room was in good shape. Got there and it was a totally different story. Got to the room and it was a pig-sty. Room was dirty. When I say dirty I don't mean they forgot to dust. It looked like that room wasn't cleaned in months. Furniture was stained and dirty. Ceiling was crumbling. Mildew in the bathroom. The pictures must have been from years ago. The sofa looked like a homeless person used it and it got too dirty for them a they threw it out and the owner picked it up and dragged it to this unit. Yes, that's how bad it was. Left a message with the front desk. Left to go get a bite to eat. Came back and still no response. No way we were staying there especially with young kids. We got a hotel for the night and finally got a message from the weekend manager. She said that housekeeping must have been pulled away from that unit and didn't get a chance to finish cleaning. She wanted to hear our side of the story. But when we spoke to her all she was concerned about was telling us about the no refund policy and that it was not owned by MBR but a private owner (again we went directly thru MBR). She did offer to have housekeeping go in and clean the room. and also provide us with a mid-week cleaning at no cost. The room needed more than a cleaning or two. The manager admitted she never went over to look at the room. She said that she would have the manager of the front desk contact us, which they never did. Not once did anyone offer an alternative like a different unit that was clean. We ended up leaving and going to another resort. MBR should be ashamed of themselves for allowing units to be rented in such horrendous condition. Maybe instead of having the No Refund policy for renters they need to have a No Renting policy for the units that aren't fit to be rented. read more

My boyfriend and I drove all the way from Florida to myrtle beach. I booked it through Expedia and I was quite nervous about seein the hotel due to the reviews on there! Expedia did not show much about the hotel. When we got there I was absolutely excited! We had the cutest beachy room on the eighth floor in the tower with a queen size bed, bunk bed, full kitchen, and a balcony over looking the beach! The downside is that they do not have room service because it is a condo but it was nice and homey and we did not have to worry about room service coming in or planning around it! It was very peaceful without room service. The people in the office and the front gate were very welcoming and nice! If I ever go back to myrtle beach I know where I am staying and will also recommend it to anyone going . I got a great deal through Expedia as well. We stayed four nights and I paid about 94$ a night. Which to me isn't bad at all for what we had right on the beach! Also, I did not get any additional charges to my room! When we checked in I paid 12$ for Parking and that included our whole stay! Also the "resort fees" were included in our overall paid to begin with ! read more

If I could give less than 1 star I would. Humongous American cockroaches (aka palmetto bugs) both outside and inside the A building (have photo). We were informed a member of management would be to our condo in 30 minutes .... Instead the on call maintenance worker came to spray with a foul smelling bug be gone. Management apparently unreachable after 6. Reached out to the general manager absolutely no response, how disrespectful. We tried to let them make it right by asking them to move us to another condo in another building. Today when we reached them they didn't even acknowledge our concern and told us because in their opinion it wasn't an infestation they wouldn't have moved us even if we had been able to contact them last night and referred us back to the contract stating there are absolutely no refunds for any reason. Because of all this we were forced to pack our car and drive home... A 14 hour drive at 8:30 pm, 4 days into our 7 day vacation, with 2 children. Needless to say we will not be returning next year. Oh and when we mentioned how other guests wouldn't be pleased to hear this they informed us they would just respond to any negative comments stating we didn't give them a chance to make it right (lie) that we already made up our mind to go home(incorrect) and that it wasn't an infestation(if you see 1 there are hundreds if not thousands you don't see). I don't know about anyone else but cockroaches (palmetto bugs) carry germs and if there is one there is many ... I don't want to wait for them to be crawling out of my luggage and trying to catch a ride home with me before I move condos! Myrtle beach resorts do not value their guests .... There were numerous small items wrong with our condo but none of that would have deterred from our stay however a cockroach on the toilet paper when my son went to use the bathroom does. They offered to comp 1 nights stay and give us 2 nights free next year if we come back. Laughable ... Why would we come back with these conditions and this treatment??? read more

This resort has a horrible cancellation policy, no flexibility at all. You must provide 30 days notice to cancel or you forfeit your amount paid, which is the entire amount of your stay because they charge your card 30 days prior to your visit. Realistically, anything can happen in 30 days and to take a customers entire payment seems extremely greedy. I could understand if they could not re-book the room but when I called the next day they were fully booked, so you did not refund my money BUT then you sold the room. Then to add insult to the situation, the 2 times I have called the reservation personnel have been unpleasant and not very professional. At one time I was transferred to a supervisor without being notified, the music just came on and someone answered. I told her I am not sure what happened and I was advised that I was transferred.....really, you wouldn't tell the customer you were transferring them first. I would not recommend staying here if your life IS NOT perfect because you would need to know 30 days in advance if your plans change..... read more