We researched summer storage options for our MSU student and are so happy with the experience at…read morethis Extra Space Storage location. Everyone has been very helpful in navigating me through the space selection, contract signing and providing info when I have questions. Dropping everything off at the site was super easy. Being an out of state parent, I rely on reviews and conversations and it can be hard to make a decision. I would definitely recommend the Pennsylvania Ave location to anyone!

Convenient hours. This location is clean and in person customer service is available during…read morebusiness hours. All interactions have been professional and the payment system is painless. Would use them again if the need for storage arises.

When selling our house in Lansing after moving out Extra Space was extremely convenient being just…read moreacross from Kroger. Yes, just like all Storage Unit Places they raise rates, but if you establish a good payment history they will sometimes give a discount, not as low as move in though. Key Benefits for us included: - 24 hour access - Decent pricing - Location was real close to our house we were selling. Also wanted to note that all the staff are courteous & efficient especially Melissa A++++!

I would not recommend this storage facility to anyone. I moved items into the MLK location in…read moreDecember 2025, and by March 2026, my rate had increased by $80 without any prior notice. I visited the facility to express my concerns and let them know I had never received notification of the increase, but the issue was never resolved. Then, after notifying them that I would be moving out over the holiday weekend on May 24, 2026, I hired movers to help remove my belongings. When we arrived, there was a note on the door stating that due to gate issues, customers would not be able to access the facility until regular business hours resumed. This was extremely frustrating and inconvenient. A simple mass text or email to customers could have prevented a lot of unnecessary stress and expense. Overall, this facility has cost me far more money and frustration than I ever expected. If I were you, I would avoid this storage facility at all costs.

They over charge on mileage. Been 3 weeks and still waiting for my money to be returned. They…read morecharged 94 miles over the 144 mile limit. From Houghton lake,mi to Lansing,Mi is only 126 miles. Where did the rest come from. Still waiting for resolution.

Had a great experience picking up my truck. They gave me perfect advice on leaving my car in their…read moreparking lot while movers loaded my 20' rental, then returning to get the car on the auto transport trailer. I paid the $20 extra to have them hook up the transport and get my car all secured after I drove it up the ramp. Everyone was helpful, nice and went above and beyond throughout multiple visits on two separate days. I interacted with five different associates and they were all great. Thank you!!

The staff is good, they are responsive to text messages and phone calls most of the time even after…read morehours, especially for emergencies. The units of themselves they need some work. They have a problem with the flooding of the end units, the other problems include the lack of heat in the large storage units. Electricity provided for light in every unit outside the heated storage. This is a boon because if you leave the lights on for too long they will eventually charge you for the electricity. Electricity is good. The price is better than other places nearby. It is convenient because it's close to the I-96 Highway. They could be better if 24 hrs gated access were available.

From the owner: SINCE 1981 We are…read more Stop N Lock, founded 1981 we can provide Safe Storage for Trucking and Warehousing as well as Storage in Lansing. Storage Household and Commercial

Maija has been our saving grace while moving! bless her soul. this is the best storage unit we've…read moreever used. none of my stuff got moldy or broken into. high quality!

I want to thank everyone from this company. We went through the toughest time in our lives. We went…read morethrough a haunted house, real estate fraud, being homeless, yet our items were always safe. Today we look at our home and see our furniture for the first time in a long time. We are finally in our home. Thank you Mark and Marisa. From the bottoms of our hearts thank you. Amy and Leslie.

The guys Matt, Chad, Drew and Martin are amazing! Took care of all our stuff like it was their…read moreown. Very professional. Rates very competitive. Would highly recommend this company to anyone moving.

Damaged an antique piece. Reckless, horrible. This is not something that can be fixed. DO NOT…read moreCONSIDER THIS COMPANY.

Hired Two Men and a Truck to carry items from basement to a Pod in the driveway for a remodel…read moreproject. The group of 3 lacked organization, the wife and I had to take a 1/4 of the contents out of the Pod and repack to utilize the space better. We also discovered they broke our TV stand. We paid extra because we had exercise equipment, yet they couldn't figure out how to get the stair climber up the stairs, we moved it ourselves. I submitted the survey and never received any follow up from the company. Needless to say, this will be the last time we use this company.