Had a smooth transaction with HoneyCar. Everything went as agreed and finished the deal quickly. I…read morewould do business with them again.

I received a lowball offer from Jennifer at this dealership, and I was very disappointed by the…read morelack of professionalism shown by the establishment. For context, I was selling my 2024 Porsche Cayenne Sport that I purchased brand new for $135,000 plus tax. I was seeking a fair market value based on current listings. Carvana offered me $91,000, while the dealership only offered $80,000-$85,000. I would strongly caution others to be careful when trading in or selling a vehicle here.

Sold our older Honda Pilot here. Quick, easy, and fully in line with their online offer. Payton…read morewas personable and easy to deal with.

Don't ever go here the worst customer we experience I have ever had being a salesman for 40 years…read moremy self so I know how to talk and treat people I would never ever ever buy anything from this terrible place I visited 7 car dealers yesterday trying to buy a vehicle and this place was the worst by far. Bad customer service, sales people have no knowledge of how to treat customers , sales reps just don't care, bad knowledge of what was in stock, would not show me the car I was interested due to someone had an appointment to look at it latter I said did they give deposit they said no then why would they not want to show it to me I might have bought it. After being there for only 20 minutes i had to leave and I told myself I would never visit any Carmax dealer ever this was my first visit to Car max and this will be the last. After I left I went to Front Royal Ford and got the car I wanted this is my is the 15 th vehicle I bought and if you want an excellent customer experience please go to Front Royal Ford and never buy anything from terrible car dealers that I visited yesterday

I had pre-approved financing and found the 2011 Toyota RAV4 through Truecars. Nic is a wonderful…read moreperson and honored the listing price, which had just been reduced. He is familiar with Navy Federal Credit Union's paperwork. He bought my very old trade-in for cash, found fee reductions, and transferred my existing tags to the new vehicle. I only paid less than $200.00 out of pocket. I have had zero issues with my vehicle. I would do business with him again, and would recommend him to other people.

Over charged and refuse to answer phone calls about it. I would never go there again.read more

I will start with the good. The young lady at the service desk, blonde hair, well done tattoos on…read moreleft arm, and the two cashier ladies were awesome. Very friendly, very nice, and very helpful. Now the bad. I took my avalanche in because of an airbag recall, however, I was having issues with the stabiltrac, the #1 cylinder was miss firing. So I replaced all the coils, wires, and spark plugs yet the issue remained. To give context as to why I went to the dealership, years ago I bought a Nissan pathfinder that was over heating. I changed out everything possible and still the same issue even after taking it to two mechanics. No idea what the issue was. Took it to Nissan in Winchester and Nissans have a heater switch that is more or less specific to Nissans. Only a Nissan mechanic would know about this issue. So it was finally fixed. So I took my avalanche to Malloy because I thought maybe they had a better way of determining the issue. The way I had to park my truck there was at an odd angle due to the parking lot being full, this matters later. I asked them to do a diagnostic on the truck for 180 bucks. What I was told a day later was that the #1 cylinder was bad, they would have to break it down to see what the issue was which would be expensive and they took an oil sample and found metal shards in the oil. When I came back to pick up the truck I noticed it was on the exact same position, the dirt on the hood was the same as when I left it, and there was no way someone got an oil sample, I crawled under the truck to look and there was zero fresh oil and the plug had not been touched. So I paid 180 bucks for what AutoZone does for free. Their solution was a 12k engine replacement. I cannot prove they did nothing, but I could see that they only hooked up the diagnostics device to the interior port and that's all. I would never take a vehicle to this place for work nor would I buy anything from them. Finally, all cylinders began to fire properly, the issue is with the computer. And they never even mention that.

Everyone dreads buying cars, the hassle, the lies, the salesman, the finance guy, the manager, etc…read more I am happy to tell you, NOT here! Run by two of the nicest gentleman I have met, and that is it, they do it all from the time you walk in the door till they hand you the keys, you dont deal with anyone else. No pressure, no haggling, no lies. They let me take the vehicle I was interested in to my mechanic to check out. I would definitely recommend checking them out, especially if you are tired of the old way dealerships "do business"

I found a great deal on a used Hyundai Accent at Bingo Motors. I was very impressed with the buying…read moreexperience. It was quick, they explained everything, they gave me ample time to test drive, and the paper work process was very transparent. I felt very comfortable doing business with them. Two days after driving the car off the lot, the car wouldn't start. I got it towed and found out it had a blown head gasket! I was shocked and very concerned this would end up as one of those nightmare stories about used car dealers. I had bought the car as is, so while I couldn't expect them to do anything I felt like I had been wronged. After explaining the situation to Khaled at Bingo Motors, he assured me that this was not who they are as a company. He then took the car back and dumped $3000 worth of repair into the vehicle to remedy the engine. He didn't charge me an additional dime. I was blown away by their professionalism and integrity! I've had the car now for several weeks and it drives perfect. I would definitely do business with them again.

Looking for a truck. Patrick was very helpful and honest. Great place and experience.read more

I only gave 5 stars because that's all they have! I'm not…read moregoing to sugar coat it, I was not wanting to deal with a sales man, or all the dealership bs. Trying to nickel and dime me to death. And I came prepared to be the difficult customer. Then Glenn came out , who looked me in the eye, and came straight out and wanted to know what I was looking for. I explained I was looking for an 05 Tahoe I found on Cars.com. Which at the time I showed up, he was dealing with auto wholesalers and other business issues. Cliff didn't give me a line of being busy or passing me to an associate....Happily he went and got the keys and started it for me. ( I got to watch the exhaust for smoke and listen for problems) sounded good, "let's go for a ride" was the next thing said. And down the road we went, pretty decent 10mile run, which we discussed what I was trying to do and how I was planning to pay. All good- seemed to be the order of the day with Glenn. Returning back to the lot, he explained there was a Gig list from the mechanics and would be back, leaving me alone for 20-30 mins while I could check out underneath, inside and the engine bay. Satisfied Glenn meets me and shows me the list, and shows me a price which allowed me to make a good and quick decision on the purchase. We filled out paperwork and put a plate on in the Tahoe, total time about 3 hours, most of the waiting was the document people at the "real" dealership. Bottom line The Clearance center is not going to have a 1 owner 20 mile cherry ride, it's cars that need a little love but still have a lot of life. Glenn set me at ease, gave me trust and earned mine, didn't push the hard sale, and made me feel like and in the end everyone was happy.

My wife and I recently purchase a 2005 year vehicle from this establishment and one week later it…read morefailed to start. I called the agent that we purchased the car from (Jeremy) and he proceeded to tell us that we can't do anything because we purchased the car 'as-is' and there was nothing that they could do. I contacted their service line and they towed me to the dealership where they didn't put the car in the shop but dropped it off in a spot and brought out a emergency battery to jump it. While it does turn over, I'm not satisfied with this whole experience. I then proceeded to take the car to a local battery shop where they looked at it and confirmed my own fears. The starter has a fault in it, which this dealership failed to notice when they acquired it, serviced it, and inspected it. To get a second opinion to make sure I did my due diligence, I went to where I usually get my vehicles worked on and they confirmed it was the starter. After I had all of this information, I contacted the dealership again and this time I made sure to get the manager (John). I talked to him for less than two minutes when he raised his voice and told me there's nothing that can be done. I then informed him that myself, my family, and my friends, will never do any business with them. This dealership is not to be trusted with your time and effort. There are many other places in my immediate and surrounding area that have far superior customer service and care on their minds than a simple paycheck. My wife and I realized this too late, so learn from our mistakes.

The car we went into look at was already sold, did not see anything else in our price range, so…read morebegan to leave. We test drove a 2014 Toyota Sienna. We fell for it with out a qualm. Had to bring it back a few days later for detailing and to fix a scratch and dented hood, they did an amazing job. We did sign that we knew about 2 brake pads that were near minimal standards, so we knew about that. We took it to Apple Valley Toyota in Martinsburg, WV which is an affiliate of theirs. Was told one brake pad was non existent and the other three was not up to WV standards. Also the axle was bent and leaking. Cost us $1,200 to get fixed. CrossPointe does not do a very good inspection of their cars if they do at all. We live in the mountains and those brakes could have went out at any time. Emailed CrossPointe shortly afterwards and still no call back. Very disappointed in this dealership.

Our son was so fixated on one of the trucks. So, my family and I drove over 3 hours to this…read moredealership. Once we arrived, we were greeted; I want to say his name was "Ali". Mr Ali was a very nice person. He advised us not to look at one section due to those cars being problem cars. Why he brought them to sell to people, beats me. Long story short, once we arrived and test drove the car we wanted. Lord have mercy, the truck had all kinds of problems. You can hear the wheel bearing knocking when you turn, it had a burning smell, four out of 6 pistons were firing back. He states everything was okay with the truck. He just got it back from the shop they use across the street. The shop across the street from them handles mostly all their vehicle repairs. We chose another truck; my son did a test on it, and it came back with two things wrong with it. Mr. Ali states whatever it was, was changed and just needed to be driven. He even showed us some type of paperwork that was fixed. He was very encouraging that everything was taking care of on the truck and that there was no reason it wouldn't pass MD inspection. Guess what, IT DID NOT PASS. We contacted him & he stated it wasn't anything he could do and to use the extended warranty (which is a bunch of trash) to get it fixed. Did that, it wasn't covered. The truck was like $15,000. We spent another $7,000 to get it to pass inspection. We have receipts to confirm my story. I WILL NEVER EVER EVER RECOMMEND THIS COMPNAY TO ANYONE

Had to reduce my Jetta's oil and reset the oil change light. They helped me do both relatively…read morequickly and free of charge. Nice waiting area and surprisingly sophisticated reading material as well.

Tell me why I had to wait TWO AND A FUCKING HALF hours for my oil change. This has happened every…read moretime I have come here (3). There was NO ONE else at this establishment, other than an elderly couple. I had an appointment at 10am and didn't leave until after 12:30pm. I KNOW in my heart and soul it is because me and my friend are young girls. FUCK YOU BEYER VOLKSWAGEN. WHAT ELSE DO I NEED FOR YOU TO BE ABLE TO FAIRLY AND EFFICIENTLY SERVICE ME? MY DADDY? YOURS?