I've never felt so relaxed in the car buying process. This was a super stressful time for me since…read moreI hadn't planned on making a financial investment at the time - but when my transmission went out unexpectedly and was too costly to replace, I had no other option than to purchase a new vehicle. I'd looked at several other dealerships, but financing and cost were both issues everywhere I went until I found MZ Auto. There was a large selection of preowned vehicles in my price range and the financing process was a breeze! I'm extremely grateful to Robert, the kind and professional salesman that walked me through the process. He scheduled our appointment, was on time, knowledgeable about the inventory and an excellent listener. His patience, empathy and professionalism made him a joy to work with. I'm very impressed with MZ Auto (and Robert especially), for taking the stress out of a stressful situation. If you're on a budget and looking for a great deal and a seamless financing process, I highly recommend MZ Auto. Definitely schedule your appointment with Robert. You'll be impressed!

please do not purchase a vehicle from this business! i…read morepurchased a vehicle and one day later the turbo went! their response: sorry about your bad luck! i paid for 1/2 turbo repair and now white smoke blowing up my neighborhood! they say " sorry, we fixed it! you good now!" no i have no viable safe vehicle to drive. they are no avoiding all contact through email, phone or text. i have sent letter to dealer licensing board! please do not make the same mistake, i did! i have no vehicle to get to my mom in hospice, or to get to work or support my disabled husband 2 medical appts every week. these people are evil, cruel and karma will come their way!

I had the opportunity to purchase the first hummer EV,SUT and at MRSP despite a crazy demand and…read morelimited supply of these vehicles. From the moment, I came to the dealership until the last moment I left I was treated professionally. From Phil, Kevin, Brian, Michael, Chris , and Mr. Kerns, Everyone was outstanding. I will continue to recommend Kern and bring any future business and service to this family-run business.

I was rescheduled 3 times due to their incompetence. Then treated poorly and aggressively by the…read morebody shop "manager." Fortunately i had proof when i brought it up to the greater management. Unfortunately i cannot recommend this business to the people i know in my hometown.

BLAYNE SPIES (Sales): We had gone on a far and wide search for a vehicle. After meeting Blayne…read moreSpies, we decided we had found a sales experience reminiscent of how the experience used to be decades ago. Blayne from the outset acknowledged and spoke with all of us (not just the purchaser). He held the door open for my wife and let her walk in first. I was spoken to with respect, and he made sure to refer to me as sir throughout the process.  The car was wiped down even after the detail, tires checked, and every function reviewed. It is rare indeed to find a true gentleman of a bygone era. Blayne should be applauded for his professionalism and courtesy. Of course, we will be back when family members need a vehicle, and for service. Stellar experience! This is the first time I have felt a salesman should be acknowledged since my first car purchase in 1987.  Wonderful experience all around.

They provided top notch treatment for my purchase of a used Sorento. They handled my various…read moreinquiries about the car with care and professionalism. Their 23 point inspection was followed up with many maintenance and safety updates performed. I feel like my car is highly road worthy now and looks new. The salesman came in on his day off. The general manager provided great assistance. You would have thought I was buying an expensive new vehicle. Buying there was a wonderful experience

I received a lowball offer from Jennifer at this dealership, and I was very disappointed by the…read morelack of professionalism shown by the establishment. For context, I was selling my 2024 Porsche Cayenne Sport that I purchased brand new for $135,000 plus tax. I was seeking a fair market value based on current listings. Carvana offered me $91,000, while the dealership only offered $80,000-$85,000. I would strongly caution others to be careful when trading in or selling a vehicle here.

I'll start this out saying I gave this dealership the benefit of the doubt, I read the good and the…read morebad reviews, know people that have bought cars from here, but this has to be The most unorganized dealership I've ever experienced and I'm thankful my deal was returned by the finance company due to the inability to provide a car they technically sold me two weeks prior. I originally made plans to go look at one vehicle and they sold that as I'm on the way from work (10 minutes away) to test drive it after being in contact with a salesman continuously about it. First come first serve, whatever. I settled on my second option unfortunately. They will rush you through the paper work, charge you a different price than the online price, not provide CARFAX unless you specifically ask, sell you a car that supposedly needs a simple fix, that you would assume they would be able to do before you leave, but no it has to go to the manufacturers dealership. The bright side I guess is They let me keep and drive my trade in while they have it posted for sale on their website. After a week they say the car I bought was ready, then the same day I get a call saying it's not ready, now they have it back and it's just getting rear tires put on. Back and forth then it needs something else, But can't tell you anything because the service manager is sick or some crap. I had been in contact with the finance company the whole time and they knew I hadn't taken delivery of the vehicle, after two weeks I reached out to them again to let them know they still haven't provided the vehicle and they agreed to cancel and return the deal. Fast forward another week, so three weeks later I get a call from the dealer saying the car is back at the manufacturer dealership the part has finally come in and the car should be ready... I happily informed them the deal was returned by the finance company and I want nothing else to do with them. I'm beyond grateful the deal fell apart because I couldn't imagine the headache I would be in if I had to continue to work with this dealership throughout the ownership life of this vehicle I tried to purchase. HONEYCAR WILL MAKE YOU SOUR

If you need a reliable car on a budget I would definitely recommend this dealer. Got my Subaru…read moreImpreza from here about week ago for an excellent deal. Great customer service also! Honesty and fair prices are hard to beat!

Great place to get an affordable, nice, clean vehicle, this could be the place for you. I bought a…read moreVW Titan there and I absolutely love it.

Communication I was promised things during the sale and now they won't call me back. I have tried…read moremultiple different times to call them and no one has called me back. Good luck

Made me very uncomfortable. When I told Ramona I was unemployed, she suggested that I apply for…read morefinancing anyway and lie about how long I had worked at my previous job in order to improve my chances of approval. That felt extremely shady and unprofessional. I was surprised that an employee would encourage a customer to provide false information on a financing application. On top of that, the finance manager had a payoff amount for my vehicle that was completely different from the payoff amount shown on my bank statement. When I pointed out the discrepancy and asked about it, he refused to look into it and simply said, "That's what the numbers say." There was no effort to verify the information or explain why the amounts were different. I also asked for my keys to my car multiple times and she would not hand them over until I had to snatch them off of the table and then she acted as if we were out of control and became very rude very fast. Overall, the experience left me with serious concerns about the professionalism and integrity of this dealership (that have now been reported), and I would not feel comfortable doing business here.

Whoever the lady is that is a so called "mechanic" needs fired and never touch a wrench again …read more Replacing parts that aren't bad , along with "replacing" parts that were not even replaced . then when asked for the old parts back "we already threw them out " I told her they where gonna say that lmao " taking advantage of a girl that knows nothing about cars . Now I feel bad cause I was too busy to get it in . Please don't come here and get screwed . Honestly there should be a lawsuit .

I highly recommend S&W Auto Sales. Both my husband and I purchased used cars here, and we are very…read morehappy with them. S&W keeps them properly maintained for us, and handles repairs in a professional and timely manner. Chris (owner) is extremely helpful and friendly. The two current mechanics are knowledgeable and efficient. This is THE place in Winchester to get your next used car. They especially need business now, and are welcoming anyone who needs their car repaired.

Even though I didn't buy a vehicle from Robert, I felt the need to write a glowing review. My wife…read morewas in the market for a used Lexus LX 570 and he had a 2014 in stock. I called and he was available to meet the same day. Robert comes across and honest and genuine, two traits you don't often come across with car salesmen. He was low pressure and asked all the right questions. He also gave me a tour of his immaculate shop and as I'm a car guy, he even gave the back story behind some of the cars he had for sale. We ended up buying a different LX 570 because my wife wanted white with tan interior and Blue Line's was silver with black interior. I was so impressed that when I'm in the market for a sports car, Robert will be my first call.

I just bought a Ram 2500 Power Wagon from Robert and it was the best buying experience I've had…read more Robert communicated and worked with me the entire time. Shipped my truck to California and made sure I was getting the best service. Great, trustworthy guy and friend.

Customer service is hard to come by these days, but these guys have it down!!! I wish that I could…read moregive Scott Riley and Amy 6 STARS. I drove 1.5 hours to look at a low mileage Jeep. Once I got there, I met Scott Riley (he was the most honest and friendly auto salesperson that I have ever met). He informed me that the Jeep did not have AC, and while I thought no big deal, he highly encouraged me to reconsider. We drove it anyways since it had mud tires, which he said would be very loud. He was totally right, it was super loud, and hot - even with the breeze. He had another Jeep with all-terrain tires and AC, in the same color, but I didn't like the wheels on it. I asked him if he could get the other wheels, fix a brake light, inspect and do emissions - his answer was no problem... Scott, did everything that I asked, and kept me informed through the entire process (great communication). The kicker is that he met me in Northern VA to finalize the deal, and deliver the Jeep since I didn't want to take a 1.5 hour uber back to the dealership. GREAT JOB SCOTT!!! Jason Schneider

Communication is terrible. I had to reach out via email, as their phone # isn't valid. Trying to…read morepurchase a truck outright and they quit responding. I'd asked for photos of the undercarriage to ensure no rust, they sent back video of the wrong vehicle and then ceased communications. Very shady business.

I bought my first car from Tim's Auto, a 2003 Honda Accord with 80,000 miles. Not gonna lie the…read moreplace isn't the best looking, and I was a little sketched about buying a car from Kent St, but today, over 3 years later, I still believe it may have been the best purchase I've ever made. In the past month, I drove that same car from Virginia to California; we went through the Rocky Mountains, around the Grand Canyon, and up the west coast on Pacific Coast Highway. The car is about to hit 170,000 miles, and aside from regular maintenance, not once have I encountered a problem. Tim is the most honest guy I have ever met in the auto industry and I can not express how thankful I am to have such a great car.