This review is in response to the in previous review having used McKinney's auto for years and even…read morewhen Robert worked as part owner of affordable auto before they split I took my cars to him there too. So, here some truths to be fair. He's right about speed, Robert is slow. Robert takes his time and does the job right and that's why he won best shop of 2024. Furthermore, this guy sounds like a huge pain in the ass as a customer. I think anyone reading this would understand sometimes stuff doesn't just go the way it needs to in order to just have a car fixed in one day, Robert would never do anything to hurt anyone. Robert is the best mechanic in our area guaranteed.

Story time! I Normally wouldn't be this guy but I feel scammed. So a little back story first, i…read moretook my old 05 Buick Rainer suv to McKinney's Auto Repair that I used in the past that I trusted and had faith in being a good person. The shop owner and I had no issues in the past and in fact he put in parts in my older car and didn't charge me for them due to it not fixing the underlying issue. Fast forward to today, I brought my GFs car to the same shop on Friday the 17th of January and informed them that I just wanted to find out the issue with the heat but I wanted to be informed on the plan to fix it before any further repairs were done. Was told that they couldn't find anything wrong with it and thought it just needed the heater core flushed. Me working on cars in the past whenever I've needed to. Knew how to flush the heater core myself. The picture of the two hoses are the two needed to take off In order to flush the heater core. The job should have taken no longer than an hr to do, but I was charged for two hrs instead. Now here's the issues, I told them I needed the car back asap and that I couldn't really afford to let the car stay any longer than a day because it was a daily driven vehicle. I was informed by Bobby the shop owner that they would be able to get to it fast if I was to drop it off early in the morning when they opened up. So I did! But was told it wouldn't be done and flushed by the end of day so I didn't get the car back until the day after! So Saturday comes along and I get a text saying the heater core flush didn't work and that the heater core itself needed to be fixed instead. Me being frustrated because of course the issue was never fixed and no parts were added to the car and they were late already but still charged me! Which was totaled out to 165. I paid for this the day before on Friday ahead of time so I could just pick it up on Saturday or later that day Friday without having to deal with anything from them or them having to be there on their day off, out of consideration to them. But when me and my Gf got there the keys weren't in the car, after calling them multiple times after being texted the flush didn't work. I got no answer or text reply back! I was at a stand still cause no one was at the shop and we lived an hr away in Indy. So we left for about a half hr and then came back. But the shop employees or Bobby still weren't there when we arrived for the 2nd time! I called again and then sent a picture of the car you see above sitting at his shop to him. Some employees then shortly arrived after a few minutes but acted like they knew nothing about what was going on and didn't even know the payments for the work was already paid for. So there was a lack of communication and When i asked what their shop rate was to the employee of Bobby's he informed me he didn't know. So i expressed to him the job itself to flush the heater core should have Taken no more than an hr to do. The employee scuffed at me and called up Bobby, I also expressed that i should be compensated for the issue not being fixed in some way. Because I felt that to be the right thing to do. When I brought and expressed my concerns up to the employee and Bobby they acted like they didn't care and that regardless if it was fixed or not the work was done on it. Which i understand but any good hearted person would have tried to make it right regardless. When i realized nothing was going to be offered to make it right i then told Bobby to keep the money and i was going to go else where. When this was said to Bobby his employee gave me the biggest smile in return. The professionalism that I got from them this time made me feel like in the past with my old Buick maybe the professionalism I had thought I got from them was possibly all a hoax. I put so much money and effort to have them fix my Buick time and time again only for Bobby later to tell me my car was trashed after taking it there one day and coincidentally he offered to buy it from me. You can make up your own opinion and not take mine into consideration but Needless to say I don't recommend going here! unless you want to be charged double and want to be scammed!

Fast and friendly service and had a very reasonable price. I would recommend to my friends.read more

Just had a Resonator installed by a real professional at a very reasonable price for this day and…read moreage. Thx Muffs and Tails.

I would give Frankie and his team 10 stars if I could. His service is few and far in between. He…read morefixed all my issues and it was done professionally and at a good price. His knowledge on my BMW saved me so much time, money and stress. I never knew Frankie before this and now I will never forget him. He's very personable and listens to everything you have to say. Thank you Frankie's Auto Care!

Franky, has been a stand up guy simce the day we met. Not only did Franky help out my SO when the…read moremirror clips broke on her. Franky went to her work took the car back amd returned it. Same car but with me. I was selling the car and was trying to do all te required maintenance due as a courtesy. Well, my idiot self knew nothing about discharging the capacitor in a BMW before hooking up the battery. I ended up blowing up the ecm. Franky just got back from being out of country but he got it puckdd up and delivered to his shop and had it going string the next day. His rates and his customer service are really fair especially for the European folks ies BMW, Nercedes, VW etc Thank you Franky and a long over due congratulatiion to your family finally joining you. Shannon and Chad

I was driving through Indiana with a to purchased vehicle from a different state that suddenly…read morehad some problems, the service department at York had a dozen opportunities to screw me over and truck with service recalls that were nearly 10 years old that had never been executed They took care of those and fixed my truck and didn't charge me a dime. I appreciate honest service which regretfully I think is hard to find.

Had a great experience at York Chrysler. Jalen Ralph helped me out and was the perfect person to…read morework with, very professional, easy to talk to, and made the whole process smooth. Highly recommend asking for him if you go in.

I was towing a trailer on July 6 right after the holiday weekend. My trailer was loaded with a…read moretractor and equipment when a stray bungee cord took out a utility trailer tire and wheel. I called Bob's and found genuine concern and an urgent sense of helping me. Steven showed up with a tire, wheel and an extra tire. I had not noticed damage to the second tire until he took it off and inspected it. If you're needing help on the roadside call Bob's.

In June, we were driving from Chicago to Kentucky when a trouble light came on for our alternator…read more We quickly located this establishment and stopped there, not aware that this business primarily serves semi/truck breakdowns. Nonetheless, an employee diagnosed our problem and we were allowed to stay inside their office while we awaited roadside from our insurance. Found out the company contracted wasn't...great, so we hired Bob's to tow us to Terre Haute. The nice young man delivered us and our van safely to a dealership. What impressed me most was their concern for me and my niece and how they made sure we were safe. Great people.

First time to use them. Great experience. Got in quickly. Price was competitive. Service was…read moreexcellent. No surprises. I'll be going back.

This place is awesome I dropped off my sheriff vehicle because I suspected an antifreeze leak…read more they quickly diagnosed it and got my vehicle back in service in less the 48 hours and they are very friendly and informative I even think they washed the car because it was very clean when I got it back I'd give this place 10 stars if I could I'm very impressed . Unlike hendershots where I've taken it to several times and the problem never got fixed

Great customer service from Katie!!!! Thank you - chick to chick - I live in Florida and when I'm…read morein Crawfordsville, I always stop by and make sure my tires are ready to go for the trip when I return back home

Surb's is very quick to diagnose the problem on my vehicle. They are very knowledgeable and have…read moregreat customer service -- the owner called me personally to update me on their progress. We've used them for years now and they've been very reliable -- from repairs to oil changes to tires. They are priced competitively compared to other similar auto shops. They also have a good warranty on their work, specifically the tires and parts they replace.

I bought a new 2025 Ram Larmie, they have treated me with respect so far, and so far, their after…read morethe sale service has been good, always give me a loaner when my truck has service. so at this point I have nothing but good to report.

I searched and searched for the perfect vehicle. It took months, due to COVID and the limited…read moreavailability of vehicles. Diepholz had the one I wanted after searching, literally within a 250 miles radius. I decided to make a the call to inquire. The woman that answered the phone was OUTSTANDING. Professional, courteous and generally convinced me that THIS was the right place to buy my car. I'd never driven this type of vehicle, however, I had a sedan of the same maker. I live 2.5 hours away, so I made arrangements to go up and take a test drive. The General Manager assisted me initially, via email, then I worked with the Salesman, Kelly. They both greeted me upon arrival and I met the voice of the dealership as well. Lovely people. I drove it a few miles away. Parked and checked all of the bells and whistles. Fell in love immediately. Needless to say. Take the drive. This dealership is truly exceptional. All of the team members, from the receptionist, salesman, GM and financial officer. It was worth every minute. I will be remembering them the next time I'm in the market for a vehicle. Thank you all very much. Most Sincerely, Heather