"I had a terrible experience at the UPS Store on Seminole Trail in Hollymead, Charlottesville. The…read morestaff, especially the manager, were extremely rude, dismissive, and even hostile. I would strongly advise anyone to avoid this location."

I'm so thankful for Jason and the other staff at this location!! They worked with me for over an…read morehour as we sorted equipment that needed to be returned to my former company. They are AWESOME!!!!

Their printing services are terrible. I needed to print a poster for an International Biomedical…read moreResearch conference that I am leaving for in 1 day. I spoke to an associate on the phone who assured me they could do the custom size I needed and print within the time frame I needed. I went into the store to complete the order, and an associate told me I would be helped personally. They left and didn't come back to help for 15 minutes, and when I got them back to help, they then told me they could not print the custom size I needed. Then I waited another 15 minutes for the associate to come back, and finally, a second associate came back and told me the size I needed would have to be sent to their other facility to be printed and would not be ready in time. I ended up leaving after wasting 30 minutes and my chances at getting this poster printed within business hours at another store. Very disappointed and will be taking my services elsewhere from now on, and spreading the word on their associate's lack of knowledge on their own services.

this place doesn't know what it's doing with printing, they lie and hope customers don't pick up on…read moreit. Repeatedly i've ordered with a specific paper weight because I use it for an art process where the paper weight is important. They ran out of paper and didn't even bother to tell me and it's happened the past 4 times i've ordered from them and they refuse to fix it bc apparently they've been out of paper for weeks?? how does that happen to a print shop?? and the customer service is also trash and the people don't know what they're doing. Will start ordering from anywhere else bc yall suck

Photo prints are always very high quality, and they provide friendly customer service.read more

If i could give ZERO stars it would be warranted. Since Candace N. Bohanon has taken over Mailbox…read moreExpress the services are no longer customer based. The previous owners were very professional and most importantly kind to their CUSTOMERS. Unfortunately the new owner is one of the rudest, seemingly self centered and a ridiculously unprofessional "so called" business owner that I have ran across in a long time. FORTUNATELY the mailbox services used were terminated. I say that because there are ABSOLUTELY better servives that will meet CUSTOMER NEEDS. Here is really the why- Hence the payment was 30 dollars every three months or ten dollars per month. The cost isnt the issue at all. FACTS 1) They do not offer any forms of automated bill payments, no on line payments, no automatic account bank withdrawal 2)Payments are only accepted in person, or over the phone................ 3)No store manager available on site or over the phone............. 4) Sending Email is pointless when you have absolutely no portal linked to make payments............... 5) No text reminders as a lot of businesses offer..........NOTHING for business climate in 2024!!!! So in other words customers are supposed to be on MBX time and MBX time only???????? Looks that way. I have called this place repeatedly to make timely payments and you're really lucky if someone answers the phone or you have to call repeatedly. Let me guess- that must be impossible with one poor young lady thats always working the counter alone, and who seems certainly overwhelmed, timid and maybe even racist.............. Previously they also discarded the contents of the mailbox without any real due dillugence. MBX never attempted to offer any other alternatives for payment outside of thier ancient business model. The mistake the owner has made are the false accusations and defamation of character presented in the termination of services letter. Falsely and blatantly accused of having an "aggressive tone and negative behavior in thier establishment" Rarely does anyone on this end visit MBX because most business transactions are on line or over the phone!!!! I do know they charged about 100.00 to send one letter overnight, no problem we paid!!!!!! However falsly accusing someone of anything and I KNOW it is totally false is plausible for legal action. Filing complaints with the appropriate agencies accordingly regarding this would be deemed appropriate. Falsely accusing your customers of anything I'm confident that you have ZERO PROOF of other than your overwhelmed counter worker AND it's in writting is a further indication of the level of insufficiency and uprofessionalism which obviously reflects on the owners true characteristics. A few months ago when the mailbox contents were discarded -thrown in the trash -the first thought was to not do business there anymore but gave it another chance- Bad decision. Business owners in any capacity where you are supposed to meet or sometimes exceeed your customers need, Mailbox Express has ULTIMATELY FAILED. Not deserving of anyone's business.

Lady at the front desk is rude and disrespectful. Won't ever be back. Learn some better customer…read moreservice.

Fantastic service. Got a custom poster printed up: price was quite cheap and it looked beautiful…read more They turned it around very quickly. Unfortunately, the size was off (as much my fault as theirs based on my email order) and they immediately printed up a second one... refused to take any more money. Will absolutely go there again.

I called Sir Speedy at 4:30--an hour before closing time--to request color, card-stock copies of a…read moreposter notifying neighbors of my son and DIL's lost cat. Owner Conan made the posters extra-large and included some laminated ones, in case it rains. For payment, he requested only a check to the Nelson County SPCA. An update: Chernika is home! Safe and sound. And how wonderful it was to be treated with such kindness during a hard time. Kudos to Sir Speedy!

Customer Service was tops. Extremely fast service with delivery which…read morewas a plus for us being a small medical office. PABR, Inc. Charlottesville, Va

I liked shopping here because it's a local place, but my last experience was awful. The woman at…read morethe counter had no idea what she was doing. I just wanted to return some cardboard boxes that I had bought, but did not need and she freaked out, saying she had no idea what to do. I left because it wasn't worth watching her meltdown over a simple return. I hope they find some better help.

I just recently started shipping items from here and the staff is so incredibly friendly. it's easy…read moreand convenient to ship all packages from one place - they also helped me package an item before I sent back for a return. I would absolutely recommend

AMS=Awesome, Above All Others and Absolutely Amazing in Every Way! 100% Worth the wait! Brion, the…read moreowner of AMS, was extremely professional from start to finish with all the details of my sign. They replaced my business street sign with something 100 times better. We also asked them to replace a very old outside outlet box and incorporate a better overall look and design to our logo and of course they did. They completely transformed the entire sign and box. His electrician, Eric also went above and beyond to do all the extra electrical work needed as well. Final results=Beyond our expectations in every way! Awesome customer service from start to finish, very courteous, always timely, very detailed, superior work and craftsmanship, and 1000% worth the wait to have AMS do our job! EXTREMELY SATISFIED and WOULD HIGHLY RECOMMEND!!!

From the owner: A business without a sign is a sign of no business…read more We are a local sign company in Charlottesville, VA, and we cover the State of Virginia. Traveling outside of Virginia is possible and we do ship most items. With many years of sign experience and great customer service, we bring you the best looking and longest lasting signs out there. Why take a chance with the other sign shops in the area? We guarantee the best results. We work closely with our customers, getting to know them one on one and suggest new ways to do things. We aren't just a business, we're your friend.