Working alongside Gina F as a service provider/vendor has been an absolute pleasure. She is, without a doubt, one of the most exceptional Community Managers we've had the opportunity to partner with. Gina sets the standard for professionalism. She is consistently transparent, clear, and straightforward in her communication, which makes collaboration seamless. There's never any guesswork about expectations she articulates exactly what she needs, provides thoughtful direction, and ensures everyone is aligned from the start. That level of clarity is invaluable in our line of work. What truly sets Gina apart is her authenticity. She keeps it real always honest, always direct, and always solution-focused. She stays on top of every detail, follows through on commitments, and proactively addresses challenges before they become problems. You can count on her to be organized, responsive, and strategic. Beyond her operational excellence, it's clear that she genuinely cares about the communities and clients she represents. She consistently acts in their best interest, and it shows in the quality of her leadership and the strength of the partnerships she builds. She advocates thoughtfully, manages expectations effectively, and fosters collaboration in a way that benefits everyone involved. Gina is the kind of Community Manager every vendor hopes to work with...professional, decisive, communicative, and deeply committed to excellence. We're grateful for the partnership with her and NNJ team and look forward to many more successful projects together read more

The just took over our hoa management for our condo and seem terrible. Communication is awful, issues are marked resolved without action, notices are not specific enough to buildings to where we know what's going on. For example we got notice hot water was out for repair, asked what buildings impacted, no answer and no notice working again but it is somehow working. Please work on communication and issue resolution. read more

My experience with this HOA management company has been extremely disappointing. I was told that I would receive a refund of $288 due to an overcharge, that they cause. Several months later, I am still waiting for that refund. I have followed up multiple times and have primarily worked with Michelle regarding this issue. Unfortunately, there has been little follow-through, and the matter remains unresolved. What should have been a simple refund has turned into months of unnecessary frustration. Mistakes can happen, but timely communication and resolution are important. Based on my experience, I cannot recommend this management company due to the lack of responsiveness and accountability when addressing resident concerns. read more

(Rated at 1 star , which is the lowest available but still far too generous) Our HOA fired Associa NNJ (9610 Waples Street, San Diego) effective July 1, 2025. We are still cleaning up after them. NEARLY $50,000 IN DAMAGE We reported a ceiling leak in November 2023 to Associa NNJ. Their Community Manager did not respond. When their vendor finally arrived eight months later, the following occurred: Their vendor performed demolition without required asbestos testing. They permanently destroyed our heating system, which cannot be replaced under current building codes. They left live electrical connected to the damaged system for four months, creating a fire hazard. They abandoned our unit mid-demolition with walls exposed, kitchen torn apart, and flooring removed. Toxic black mold was subsequently discovered. My wife is immunocompromised. She now requires ongoing medical treatment due to documented health impacts from the prolonged mold exposure. We still cannot use our home. The restoration estimate is nearly $50,000. This remains unresolved. THEY KEPT OUR MONEY After being terminated, Associa NNJ cashed my check for almost $3,000 that should have gone to the new property manager. They admitted in writing it was "misapplied to another account by mistake." I called. I emailed. I visited their office in person. Their Client Accounting Specialist and Director of Client Accounting gave us nothing but excuses about "board queues" and "internal approval processes." They only paid after being served with a demand letter from our attorneys. Fire hazards. Toxic mold. Medical bills. A demolished home. And they attempted to keep our money on their way out. Do not hire this company. - Eric Brittain read more

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Poor communication: The NN Jaeschke San Diego branch is slow or unresponsive to calls or emails, and fail to address tenant concerns promptly. Meeting notices, agendas and other required communication are not posted on the property in a timely and consistent manner. Hidden fees: This company lures you in with low advertised fees, then surprises you with additional charges for essential services like HOA documents, meeting minutes and other owner and buyer transaction fees. Neglecting property maintenance: Failure to address repairs, maintain landscaping, and deal with homeowner and tenant complaints about property conditions. I highly recommend against using NN Jaeschke a property management company. read more

Very slow to respond to issues in our condo community. Took over a month to process an check to cover water damage to my condo from a foundation leak. read more

They responded to my last review with "email this customer service email and someone will help" nope. Still can't get a hold of anyone and the last two HOA meetings were cancelled so haven't heard from anyone in months. The automated response to these reviews with lack of follow through really shows how NNJ handles customer service. read more

The sheer lack of a response is appalling! I've been contacting them for a month with NO reply. You can't get ahold of anyone that works on your HOA. I've submitted requests on their online portal and ZERO response. So frustrating to have to deal with such an incompetent business and employees; they cannot get anything right. Wow, just so frustrating and such a poorly run business. read more

Update 8/16/23 Hollis the Community manager never responds to emails or calls. There noise violations such as barking dogs, smoking weed all over the area, items ganging from balcony railings that are about to fall, large broken cement holes, gates that don't close and Hollis ignores that and more. She then cried she's being harassed to the board because I call her out by her employer and makes up lies that I cussed her out so she can not to do her job whenever a report comes in. She should be fired asap read more

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I would give a negative zero if I could. Don't let those good reviews fool you, they are most likely from Board members who are getting special treatment in their community. This company is terrible on accountability. They screen all of the calls, won't call or e-mail you back and good luck if you have an emergency, you won't be helped. They are all working together in the inside and dodge all of the complaints. BEWARE and steer clear - all of their managers don't have your best interest. read more

This company is incredibly unresponsive and unprofessional (they are the management company where I own a property). I had a fire at my property and NNJ at first tried to almost fraudulently deny my claim until I had to email the general inbox for the HoA insurance and then there was surprisingly was coverage. Then after finally getting a resolution and the insurance company paid NNJ directly for damage to MY property but Adam F (our HoA contact) was incredibly unresponsive to all all my emails and as a result will likely require me to go to court. Super disappointing and simply unprofessional. For any HoA looking for a management company I would strongly encourage you to not engage NNJ. read more

Would give them zero stars if possible. They were the managing company for my HOA for years and just recently replaced. They are non-responsive.... even with minor requests like replacing a light bulb outside. I once contacted them about noise coming from my neighbor's home and someone with their incompetency, the noise violation ended up on my record as if I was the offender. Just a terrible group of people. I wouldn't hire them or work with them unless their entire operations and staff were redone/replaced. read more

As a member of the Cielo community in Rancho Santa Fe, I wanted to express my sincere appreciation to Yasmine Johnson our General Manager for setting such a high standard. Her work has not gone unnoticed. Her prompt communication and attentiveness reflect a deep commitment to excellence. She is always personable, professional and respectful in every interaction, and she exemplifies what it means to lead with competence and care. Thank you Yasmine! read more

This poorly run "Business" is NOT Responsive when contacted. Sent emails and phone calls to no avail. Our entire neighborhood has been held hostage for the month of DECEMBER 2024. We have no MAIL because this company decided to change an entire neighborhood's ability to have access to the U.S. Postal Service deliveries. (Westwood area Rancho Bernardo) New mail boxes were installed WITH NO NOTICE. No KEYS are available! Unbelievable. We pay LOTS of money on a monthly basis for this inept business. Oh...and its almost CHRISTMAS. God help us everyone. read more

Let's see if NNJ will reply to this review with "we would like to discuss any and all of your concerns. Please email us directly at NNJ.Customer.Service@nnj.com." Don't believe it, no one replies to anyone, even though utilities aren't paid, state mandated documents aren't sent, repairs aren't made, meetings aren't scheduled and the list goes on. It doesn't matter who you contact, including Dallas corporate, to the local branch execs and Managers, no one will respond. Meantime, their fees are debited like clockwork. Don't fall for their sales spiel. You'll regret it. read more

It just keeps getting worse! Do not trust this company! They start to make false claims about contacting you when they don't and repeatedly ignore your requests. On 6/16 I made a request for pest control because I could hear bees in the ceiling. Request was ignored. 6/17 emailed the property manager Cheryl and the customer service account. Ignored. 6/18 Emailed Cheryl again. Cheryl calls me and tells me this is a homeowner issue if the treatment area is on the inside of the building and I have to have an exterminator come out. 6/19 I have my own exterminator come out and the treatment area is on the outside of the building, making it a HOA issue. I called Cheryl to let her know that this is a community issue and left a voicemail asking her if I would be reimbursed if I had the exterminator take care of it that day. Left two voicemails and an email. Called the main office again and the person I spoke with agreed that this would be a community issue. No response from Cheryl. Wrote multiple notes in Townsquare to have someone call me so I could explain where the issue was coming from. No call response. 6/20 Called the main office again since Cheryl did not respond. Asked to speak with her supervisor. No response. 6/23 Cheryl calls me while I'm at work and I miss the call. Then she writes a note in Townsquare falsely claiming that I was told that I could submit for reimbursement if I had my own exterminator come out which she never communicated to me. She also claims in her note that she emailed me on 6/22 claiming that she asked me if I would like a pest control company to come out, but I never received any email communication from her on that day. She is now creating these false claims about contacting me when she did not. Extremely unprofessional. read more

Cody Phillips does a fantastic job balancing HOA meetings, homeowner situations, contractors, property upkeep, and documentation, here at Seahaus La Jolla. He is pleasant, knowledgeable, and appreciated! We are happy to have him here! read more

We're at Seahaus La Jolla Condos and I want to say that we are lucky to have Cody Phillips as are Property Manager. He is very professional and is responsive to the needs of our community. read more

Review from an owner of a condo from HOA(Coral Ridge) managed by NNJ in SD(if I could give 0 stars to them I would do): Without the full knowledge of why the HOA board picked up this company four years ago, I have noticed some issues: * The communication channels between NNJ and HOA members are set in a way to make every request, from little tasks to more complicated ones, bureaucratically expensive in terms of time and lack diligence; * The high turnover of HOA managers over the past years can be a red flag; Miscommunication between the management team and HOA members, e.g., generating notifications to the wrong members; * Lack of diligence and no reasonable follow-up in the resolution of requests: it's common to have requests opened for 1yr+ and no monitoring from the TowSq app made available to HOA members(crickets); * 90% of the time, when reaching the management team, we are prompted by canned responses; * Lack of proactivity; Conclusion: Hard company to work with with canned short responses, no proper diligence, and evasive. In essence it shares the same from most of big companies: excess of bureaucracy in detriment of practicality and quality of service. P.S.: even if this review receives another canned response from NNJ asking to reach them to "solve the problem", I am sure it won't get in anything else different. This is a holistic company issue first and foremost that should be figured out internally with them. Facts are here. read more

I gave them one star because I had to unfortunately there is no negatives Stars they never get back to you whether you call they never answer the phone emails unanswered horrible horrible Property Management here in San Diego from Texas I believe just absolutely terrible read more

I have been dealing with them for over a year and have had absolutely zero response at to a payment issue, that they owe us. Every time I have left a message they were not returned, but ironically, we receive a plethora of calls from insurance companies asking us if we would like a quote for insurance. All I can gather y is the person many the customer service email decides to unwantedly solicit insurance quotes on our behalf. I can assure we have never had this issue only when we leave a message or make an inquiry as to such.at NNJ. read more

We have had nothing but negative hostile experiences with NN Jaescke HOA management. At Spendthrift in Del Mar homeowners were charged $75 to plant a 1 gallon plant; after discovering this NN Jaescke was soon replaced. At Ciello RSF, they forget they Work for the homeowners and have turned it into a hostile community. It's a 'Red Flag' if NN Jaescke is managing the HOA of a community where you are buying a home. Expect Poor service, hostile on site personnel and rising costs are not uncommon. read more

I can only leave one star review as negative stars not available. They are a train wreck looking for a place to happen. We have had 8 'managers' in 3 years! Their accounting is a nightmare of commingle funds, etc. Talking fraud here and a class action lawsuit. Anyone else want in? read more

I've been living in my current condominium for 2 years. Unfortunately we have had this company throughout the duration of my residence here. Problems arose from the very beginning, as they were quick to take my money and dragged their feet to the very last second in regards to getting the necessary paperwork to close sales on my property. Aside from our own HOA board incompetence, our current representative from this company is highly unprofessional. The crass tone and remarks, not to mention monopolization of our meetings is not appreciated nor appropriate. Sending checks in the mail has been an increasingly difficult task, however they do encourage it by sending coupon books to attach to your check. Expect periodic late fees and checks not cashed on time or even at all. Slow to deposit any check, quick to send you 5 reminders within a short period of time threatening to hold the unwarranted late fee over your property. It is possible my experience is mostly based on our current representative from this company. However if hiring such personnel is how this company wants to be represented, then this review is deserving. read more

DO NOT USE THIS COMPANY!!!....If I could give a negative star review I would. After 5 months of doing nothing, not responding, or rarely just responding enough to make me think they were actually going to do something, we got rid of them...and it's still been a hassle getting info from them to our new company. Our building's garage had plumbing work done last Sept, fixed but no one ever came back to seal up the ceiling.....minor thing but similar to many, many other issues. No landscaping work, dead shrubs, dead trees in courtyard pots, our place looks horrible..,...found out that the previous landscaper retired.....you'd think NNJ would've been on it but after 5 months of calls, emails and posts on the portal, nothing has been done. Place looks like it's been deserted. Needed letters sent to landlord of unit near us for violations...wrote and sent them to NNJ as instructed, waited 30days and when I asked if the letters were sent or if there had been a response from landlord, I was told they couldn't tell me that info...WTF!! Per our HOA guidelines, we homeowners are to get a copy of the meeting minutes....we never got one in 5 months of meetings.....and every meeting had a different "manager" running the meeting...that's a bad sign right there, they can't keep anyone and it's no wonder. We got so fed up that we went in person the office and met with Charise since our manager wasn't in...she took notes like she cared and sent the following email about our meeting....also she probably new they were being released as our management company since they were let go the next week.... "I have included the current Manager, Director Michelle Steinbock so she may address the following concerns pertaining to the Association: Landscape and Maintenance upkeep Draft Minutes from the April 17, 2024 Meeting Clarity as to why the May meeting was not held The next scheduled Board Meeting Board Member contact information Current status of the Roof and Fire Violations fines Current status of their garage roof repair Current Budget Contact information of the Associations Legal Counsel Will not be paying the assessments until there is clarity and confirmation pertaining to the status of the Roof and Fire Fines Michelle will be in contact with you by Friday, May 24, 2024. Michelle never contacted us and they were gone the next week....thank goodness...the worst experience ever....stay away from them!!! read more

So hard for these people working in this property management company to manage our community. The woman representing this company can't answer any questions, all she could said was "I will check with my director on that.". I received another community in Vista's voting ballot for their board just two days ago. Come on!! read more

N.N. Jaeschke - Nice management (not)! Our community stints, this a few days before Memorial weekend year 2024. - Property Management Near Me - San Diego, California

I waited eight months for a return of an overpayment. all my emails and phone calls went unanswered. Their customer service is appalling. I wish there was a zero rating. They caused me so much stress and anxiety, and no one was held accountable, they couldn't care less. I cannot recommend them whatsoever. read more

NOT Responsive when contacted. Sent emails and phone calls to no avail. Our entire neighborhood has been held captive for the month of DECEMBER 2024. We have no MAIL because this company decided to change an entire neighborhood's ability to have access to the U.S. Postal Service deliveries. New mail boxes were installed WITH NO NOTICE. No KEYS are available! Unbelievable. We pay LOTS of money on a monthly basis for this inept business. Oh...and its almost CHRISTMAS. God help us everyone. read more

Update: NOT A THING HAS HAPPENED! Responses are nothing but lies. Each person I have spoken to (over the years) has said the exact same thing. "we will look into this and get back to you". HORRIBLE, HORRIBLE business. I'm hoping my community dumps them very soon. The entire neighborhood jokes about how horrible our HOA is. It is truly a constant, curbside conversation with all of our neighbors. read more

Big name , but pretty useless. Will put the board and homeowners in immense pressure citing unnecessary and made up rules. Avoid at all costs. read more

NN and Walters Management are the two worst HOA management companies in California by far. Shame on the Torrey Hills HOA Board Members for using NN and then the even worse Walters Management for 20 years. EVERY HOA needs to fire both of them. Neither ever enforced any CC&R or landscaping/house paint rule. They took our HOA dues and did absolutely NOTHING. read more

I rate one star but would rate (-20) If I could. The should be helping the community instead adding obstacle for your project! --Applications not treated in a timely matter -Instead of pick up the phone and help... they preferred wait an other month to push for permits. ZERO Help!!! -They are trying to get more fees from neighbors -They talk back and profile people! -Worst Customer Service Ever here at Cielo! -The main office in SD never answers the phone, zero leadership from them, and we are stuck with 3 secretaries in our community. If you are looking for a management company, will be the worst desicion ever! Highly unrecommended! read more

Charise McLauglin, our HOA community manager, performs extremely poorly. After sending me an erroneous email, she then spent money on a certified mail providing the exact same erroneous information. She requested that I provide access to the unit, it was arranged and the tenant was told and agreed. Her people did not show up. When I sent an email the same day explaining that no one showed up, she did not respond. Then she sent me and the tenant an email stating we denied access, when that was not the case. She was offered a second date at this somewhat confounding letter and did show up. She did not apologize for her error and doubled down sending erroneous information with a certified mail. My HOA is paying for the misuse of funds. I am not sure the intent behind the certified mail. The email trail, I have should suffice to communicate her lack of communication. Additionally, i had a credit on my account and then I had a balance, I asked her for information to explain the the changes, which I received 2 months later. To think she is the best of NNJ, thus far. At least I received erroneous information and something 2 months later, normally the people involved don't communicate at all. They are also as a company biased on who they serve within the same HOA community. It is a challenge to have HOA management, represented poorly NNJ that can not be trusted to be responsive, accurate, compassionate and competent. read more

Despire my earlier post here regarding an illegally parked car, and receiving a reply saying to eamil them, which I did. If there was anyone working there they would have seen my 8 previous emails. But, I took the time to email again. I did get a response that they are looking into it, they have to look into towing a car that has been illegally parked here for 25 days? I contacted the number on the sign for SDPD, they won't do anything but found the car is not stollen, owner does not llive here. I was given another number by SDPD, and gave it to the ASSOCIATION. Not my job!! Do not send my another frivolous email. read more

if I could rate them in a negative I would this is the worst property management company I've ever encountered in 45 years. They don't answer their office phone. The representative for your property does not call you back from email. Text the personal phone number. the work phone number or the app it is absolutely horrific I have a water leak issue and water is very damaging as everyone knows. I still have not received any callbacks nobody's at their office. It's ridiculous so I'm gonna do what I can to can them so beware run far and fast from these people. Shayla Castillo will not return phone calls, no matter what she will not take care of any problems or issues that you have either they just don't care. Lawsuits are coming. read more

Run very far from this company. NNJ is horrible, incompetent, awful, useless (need I go on). They managed our association for one year and managed to do basically NOTHING in that time period. 1. Several floods in units were not responded to for months, if at all 2. Our association went thru 5 property managers in a year (employees kept quitting right & left) 3. Their accounting department knows absolutely zero about accounting and cannot answer simple questions 4. Bills were not being paid for months, if at all (water, SDG&E, trash) 5. Noone at NNJ answers the phone 6. At least 4 meetings had to be postponed because they could not post the agendas 7. Our association had ~$900,000 in special assessment income that they just deposited into our general checking account which did not earn a dime of interest 8. It took NNJ 5 1/2 weeks and a demand from our attorney before they would release our money (over 2 million) after we had to fire them I would give them a negative 10 stars if i could. If you look at all the recent reviews, there are none that are good. I hope they go out of business read more

Not proactive in protecting owners/ residents who live in their buildings. Stabbing in stairwell 2012 perpetrated by homeless man living in hallway/empty unit as Board Member worked with NNJ for full year to evict this person--response was "Keys for Cash" the bank will come and offer him money to vacate (before that happened he stabbed a residents guest in stairwell seriously enough that it was originally called in as DOA). Recently, this week, resident is having psychotic break bashing furniture and yelling inside their unit--lots of broken glass-destroyed furniture and personal trash are laid out in interior hallways and and elevator area now Day 5 sending pics to onsite management and NNJ with no response. Could make this much longer. Our Pt Loma building should terminate this management firm. read more

Terrible customer service. They have been "sending me a parking permit" for over 2 months. Now they have stopped emailing me back and I cannot get a call back after leaving many voicemails. Beyond frustrated with this company. read more

Would be great if they actually cared for the community that is paying them to manage our property. Instead, our investment is rapidly declining in value with a lack of communication or any type of service from this company. Makes me furious that our HOA fee continues to increase and the service continues to deteriorate!!!! HORRIBLE company!! read more

Absolutely terrible management. Their representatives do not handle issues or respond appropriately to requests. I'm incredibly frustrated because they ignore and close the issues that are put in and are never available. read more