I have been a tenant with Torrey Pines for many years and I cant express what an amazing management team they are. From fast maintenance responses to overall great tenant care. They are truly the best management group ive been a part of. John Silva and team always make you feel like family and I greatly appreciate them. read more

I used to live at a property managed by TPPM. The new property manager for the complex, Maria Estrada, was incredibly kind with my matter I brought to her. I had a misplaced package at my old apartment, and she was able to mediate with the tentant to ensure our things were returned and she was extremely professional during this encounter. Maria was reliable, communicative and very open minded. This could have been a headache, but she was such a great person, I was so impressed by her demeanor and readiness to help me regardless if I wasn't residing there anymore. Thank you so much Maria for your help. Such a great property manager. read more

Torrey Pines property management Is an incredible company! Maria has been absolutely amazing throughout our experience while living here. She is incredibly patient, kind, responsive, and genuinely cares about helping tenants. Anytime we have questions or need assistance, she is always quick to help and make everything feel less stressful & easy. It's rare to come across a property manager who is both professional and so personable. We truly appreciate all of her help! Highly recommend Maria & TP Property Management! :) -Britt read more

My company has had the pleasure of working with Torrey Pines Property Management for over 20 years. The entire staff at Torrey Pines Property Management are a delight to work with, especially Jon Silva and his team. Jon Silva is very friendly and helpful when it comes to getting the job done and making his tenants happy. Jon takes pride in making sure all his tenants' needs are met and taken care of. The staff at Torrey Pines Property Management are always available for any questions about properties, help gain access, and approvals on any work that needs to be done. We love working with Jon and the rest of the staff and look forward to continuing working with them in the future. Torrey Pines Property Management is highly qualified to help you with all services you may need, which Jon Silva and staff are able to provide that service in a quick and professional manner. read more

Our PM Maria went above and beyond to help me and my fiancé find a place to call home. She was cordial with addressing his and I's concerns and questions and got us into a apartment we love! Great service, great value, great everything! read more

I've had such a great experience renting through Torrey Pines Property Management! Our landlord, Jon Silva, has been absolutely amazing to work with. Anytime something comes up he responds right away and always has someone out to fix it super quickly. It's such a relief renting from a company that actually cares about their tenants. The service people are friendly, professional, and always show up on time. You can tell Jon and the team take pride in keeping the property well maintained and making sure everything runs smoothly. Overall, renting with Torrey Pines has been the best experience I've had with a property management company. Highly recommend them (and Jon in particular) to anyone looking for a great place to live in San Diego! read more

Maria E who manages several properties in the portfolio is a warm, personable and professional agent to work with. She has helped every step of the way as I prepare to move cross country. Thanks for making it painless Maria! read more

Truly an outstanding property management company that gave us no problems renting from them for over a year. Ken is everything you'd want in a property manager and was always there for us when we had a question or needed help. read more

After viewing one of their units, I could tell this wasn't a good management company. The unit I viewed was dirty, outdated, and needed some fresh paint. I also see a lot of their properties listed as "as in" condition, which I think is lazy of them to not clean the units up or freshly paint them after a tenant moves out, yet charge top dollar for rent. Beware! In response to the owner: DO NOT show a unit that's not ready for move-in. All repairs, painting etc. should've been done prior to the unit being listed or shown. read more

This has been the best management and living experience I've had. They truly care about the tenant and home you are living in. They are super responsive. Maria and Thao highly recommend! read more

Want to thank the property Manager, she is exceptional and cares about her tenants. Communication was always there and tenants knew when there was maintenance requests. I highly recommend Village apartments. read more

Very good in every aspect in seeing that the property is always second to none!! From top to bottom my hats are off to this organization... keep up the good work, Respectfully submitted unit E on the beach read more

Couldn't get responses via email, message or voicemail. The unit I viewed was completely different than the unit on their site and Zillow (different floor, very dirty and outdated compared to the renovated unit online). read more

Already posted but wanted to expand on it. Jon is amazing and quick at his job. I needed a new refrigerator, one was ordered quickly. However, it was defective. I called Jon and he got me another one quickly. Now my stove doesn't match the refrigerator, I know who cares. Jon does. I set him pics of the old one since it is older than me next thing I know they are calling to do a stove install. TPPM is amazing. Even better no rent increase this year. It's been a great almost 6 years with them. Thanks again Jon for going above and beyond. read more

Hey. Read the reviews from renters and then read the responses from JDC or whoever this guy is. To think, the people he's verbally abusing were once/ are paying tenants. That's so sad to see how JCD treats people. TPPM I'm sure you can afford a new spokesman to reply to yelp reviews. This guy is ruining your business.. Give him a ribbon for effort and then walk him out the door. read more

TPPM has been the best property management I've ever had as a renter! The app makes paying rent and requesting maintenance easy. Everyone has been so kind and professional! read more

Maria is a great property manager! She's quick to respond and never leaves an open item. We appreciated her communication & quick turnaround to send us our deposit! read more

Great experience working with this company! They respond promptly to maintenance requests and general questions over email, friendly people (Maria and Thao) and overall the best property management company I've worked with in San Diego so far! read more

Taylor and Stephanie who showed me the unit were both very friendly and responsive when wanting to tour and through the application process. Everything was seamless and quick along with the move in day being flexible and staff being super friendly at the office when dropping off my deposit etc. Super happy at my new place, Thank you TPPM! -Allison in PB read more

ORIGINAL POST: My experience with this company has been truly awful. I don't feel comfortable sharing the details at this time. If you are considering working with them, I suggest taking some time to read through their responses to people who have complained about various things over the years on this app as well as others. You'll notice some patterns that should give you some clues. I would also suggest Googling "The Abuse of Ocean Beach Tenants on Saratoga OB Rag" and reading the article that comes up. UPDATE: The owner of Torrey Pines Property Management responded in a manner that demonstrates the patterns I was speaking of perfectly: they never accept responsibility for anything, and they personally attack anyone who attempts to hold them accountable in any way. One has to wonder how many more negative reviews they would have if not for their repeated displays of aggressive and intimidating behavior toward tenants and others who criticize them. The owner's attacks on me are amusing: in the same breath he claims not to know who I am and asserts that I never saw the conditions detailed in the OB Rag article. Then, desperately grasping at straws for some way to discredit me, he admits reading my past reviews and characterizes me as "quite the critic", which is pretty silly considering the majority of my reviews since I joined Yelp 15 years ago years have been positive. A breakdown of my reviews since 2010: 5 star: 11 4 star: 1 3 star: 2 2 star: 3 1 star: 9 SECOND UPDATE: Imagine if Torrey Pines Property Management put some of the energy they spend on attempting to intimidate those who criticize them into addressing concerns in a positive and productive manner instead of spending their time writing hilariously petty responses like the ones you'll find below. Thank you sir, for proving my point so well once again. read more

People are so nice and helpful at TPPM my family has been with them for over 33 years and going strong they're very reliable when you need them and have the best staff to work out any issues you have!! Thank you Torrey Pines Property Mangment team for your great service ! read more

Always answers apt issues in a timely manner. Have rented from them 3 times. Quality mgmt co. read more

This was my favorite apartment in Pacific beach I've lived! Awesome location and really fun place to live

Jacque over at our unit in La Mesa is wonderful! Every time I need assistance with maintenance she is always on time with her team and I never have to stress for too long for the work to get accomplished. She's on top of her team to get the work done in a prompt manner. Thanks, Jacque! read more

Scummiest property management I've ever dealt with. Hot water has been shut off 8 times for several days at time, over the last several months. Every time they give an excuse as to why it can't be fixed. They place the blame on some made up factor, things dont get fixed and 2 weeks later we have no hot water. This has gone on since Oct 23. They do not care about their tennenants. They are lazy scummy greedy crooks. Stay far away from any property ran by this terrible company. read more

Update: I've been at a unit in La Mesa for almost 2 years now - and everything has been fantastic. Jacque, the manager, is super responsive and helpful. Nacho (maintenance) has been awesome at making sure everything in the complex is working properly, and the landscaping crew keeps everything looking lush and well-trimmed. No issues here! - Tyson B read more

I recently rented at Villa Parks in La Mesa for two years, and was extremely happy with my choice. The property manager, Kelly, was awesome. She was always available and attentive to any issues or concerns (rarely had any by the way). She was always very efficient in providing notices in advance, and did the best job making accommodations possible. I am grateful for being able stay here, and hope the next tenant experiences the same! Great location to all of SD, had a parking spot, and the neighborhood was peaceful. read more

I have lived at the village apartments in La Mesa for going on 5 years and loved every minute of it. Initially I lived in a 2 bedroom with my friend for the first 3 years. Jacque, the property manager truly has a beautiful heart and began feeling like family very quickly. She actually watched me and my boyfriend fall in love and move into a one bedroom at the same complex. It was funny, we were looking for an affordable place to start off in and toured a bunch of places and even considered applying for one or two. My boyfriend and I went to Jacque and she informed us of a beautiful one bedroom with the lowest price we had been seeing. There was no question. I loved this place and home got to stay home longer. This place is great for people of all ages. My boyfriend and I see lots of young families as well as active retirees enjoying every day. We have one older woman that lives a few units up became friends with us when we were out for a walk. Everyone is friendly. The property is beautiful, flowers blooming all year. There is a park nearby that I would often run at any time of day. My boyfriend and I had a few evenings that we would walk to the park, lay on the hill, and watch the sunset. This place is the true jewel of the hill in La Mesa. read more

By far, one of the best property management companies I've ever dealt with. They have made so many great upgrades on Mission Pacific Apartments and have managed to keep prices fairly 'reasonable.' (Are rents in San Diego ever reasonable?) We used to have PLP Property Management and we might as well have had no management. They really have invested in the tenants well-being and concerns and are constantly adding new touches that took this community from basic to extra. I really can't say enough good things about them. (((applause))) read more

While I appreciate the responses to my review, some of the responses make no sense. A) The medical waiver was done within a week. The follow up waiver took more time because it was already done once. B) I don't "hear" roaches, I see them. Every morning. It's a problem. If you would like to call me, this could be better explained. read more

Update: Executive Team, It's unfortunate you are still considering my lease as the sole obligatory factor in June rent. Since your move out contract, a signed legal document superseding the date of lease signing, dictates the prorating of rent to the day of move out which was before June 1st. This reply suggests this a poor attempt to find a way not to be responsible for the agreement your agent signed. For accuracy, my lease renewal letter, dated April 30th, 2024, with an effective date of July 1 st, 2024, was sent well in advance of the 30-day notice requirement per California law. This effective date means the terms of the lease renewal offer would only go into effect if I decided to remain at the premises beyond lease expiration date of June 30th, 2024. Instead, I made the decision to submit intent to move out, and ask that the date of move out be 30 days later. This was accepted by your agent and I was then instructed, via contractual bounds, to prorate my rent to the date of move out. I did not pay June rent out of consideration for the contractual obligation of my current, in-place lease which refers to this exact move out contract in vague terms and using language like "refer to" or "see" move out contract. That makes the prorating of rent a legal obligation, obligations that we both are subject to. In response to dismissal of my threat to "sue," no different than anyone else in this world who agrees to sign a contractual obligation, you are responsible for its terms. I certainly hope that you make the right decision and follow through with the commitment signed by your agent. You still have time to do so. See you in a court soon if not This review is for Nicole Sarber and the company as a whole if they don't right her wrongs. I have let them know in the meantime and am awaiting response. First she has a terrible attitude and is completely dismissive of tennant issues. Second she is a liar. I had issues when moving in where someone was parking in my assigned spot. Nicole said (and i'm obviously paraphrasing) tough luck, if we get around to it we'll ask them to move but you are not eligible to tow them and if it's after hours I won't answer so park on the street. Since part of my signed contract to lease includes exclusive access to park that already set my intent to not renew the lease but alas I was there so no point in going back and forth with someone who clearly does not care if they are not able to provide the amenities I pay for. This became even more clear when my "washer dryer" turned out to be a washer/water remover. This means it never drys the clothes just spins them to death. After putting in a ticket the maintenance said the washer dryer combo is not meant to dry clothes just remove excess water. Most people hang dry clothes, use other laundry matt's, and some even hang clothes outside on the porch. I also had to hang clothes. I consider that false advertising but again i'm already here what can I do. The final straw though is they say the wanna raise the rent 2+ months before move out. I say thanks but no thanks i'll move out. They say no problem and we pick a day one month and one day before my lease move out date. They say that's fine, no worries. Then they send me move out paperwork (signed by their agent) that explains I am to prorate my rent to the move out date. That means they owe my one day rent but again what can you do so I just prorate to one month and eat the day. Well suddenly Nicole is unhappy, wants June rent, charging me a late fee and refusing to acknowledge the signed move out contract saying to prorate rent. She then says again tough luck i'll take it from your deposit and send another signed document saying what is deducted and why. I saw that's enough of this, I have a video and pictures to prove unit is fine. I have photo proof you haven't listed the unit for rent which your legally obligated to do since you know can't change me and another person rent your purposely not renting just to be difficult to me. I have video proof of me handing keys to an agent and them saying on camera a full return of deposit will be available since the unit is in like condition. Nicole says nope here's a official document signed by me deducting from your deposit see you in court if you want. I say cool i'll see you in court for sure, and plan to name her personally in addition to the company. She sent me additional copy of the signed move out contract with more field filled it but no amendment signature in hopes I would just believe it was my mistake, but it's not it's theirs. Empty fields with signature sent month before turning over keys trumps random copy of that signed paper with additional fields that conflict the information given before moving out. It's unlawful to alter that document and pass this off as my fault they screwed their contractual paper work. read more

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In just a couple days from a work order request, Jon Silva (my loyal property manager for over 7 years) took care of the issue at hand. We are happy to be taken care of so swiftly and efficiently. Thank you Jon, the property owner and of course Torrey Pines Property Management. read more

Torrey Pines Property Management - Before.... - Property Management Near Me - La Jolla, California

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I had such a fantastic experience renting with Torrey Pines Property Management. The whole process, from touring, to renting, to moving out, was absolutely seamless thanks to Ken Nielson and Jon Silva. The property was fantastic and management was extremely helpful and responsive! I absolutely recommend Torrey Pines, especially Ken and Jon!! :) read more

Have not rented from them. However, I did reach out a few times to ask questions about a rental property and never received a response back. I'm also uncertain on why they ask to keep a credit card on file for a walkthrough? Just some potential areas of reflection. read more

Horrible management and rude staff at the Pacific at Mission Bay. They act like the residents are an inconvenience to them. I got my keys RIPPED out of my hands when I asked for a new key fob. When I said thank you, Silvia the assistant manager didn't say a word to me and shut the door. Maintenance requests take over a week to complete. Staff uses "future resident/visitor" spots to park their own cars. The owner seems like he doesn't give a shit either. I do not recommend this company. read more

Notice the blatant violation of laws and ethics as the owner reveals past residents' history. I never even lived here--I was just home searching for a home and saw his unprofessionalism firsthand, proving my point. read more

I would like to share our experience with renting from Ken Nielson, leasing agent at Torrey Pines Property Management last week. My daughter was searching apartments in University Heights and was connected with Ken. Both she and I had the fortunate experience to work with Ken as some of the time my daughter was working. The personal experience we received from Ken was far and above a normal renting process which can be very overwhelming. Ken showed properties that thought might fit her needs. He was very professional, kind and charismatic!!!! He responded to texts and phone calls immediately which is rare to find. He helped get the unit approved and cleaned with final touches at the very end of the Friday work week sending the leasing contract out just prior to 5:00!!!! His walk through was thorough and again on time experience just before 5:00 for the end of the day!!! My daughter loves her new place:) We owe all this happiness to Ken. Ken Nielson is an asset to Torrey Pines Property Management. Thank you for all that you have done for us Ken! You are the BEST!!!!! Sincerely, Jill and Savannah read more

I've lived at 4066 Albatross Street from 2017-2023. I love the location and I hate moving. In the years I've lived here, we've had a mold issue, water pipe burst and flood our apartment twice, water in the building turn off constantly, vandalism in the courtyards, people breaking into the trash cans, and probably many other fun things that I'm forgetting to mention. The on-site manager is amazing but the Torrey Pines actual management has been less ideal when trying to interact with them. A little rude at times and very unlikely to help you mediate a problem. All I can say is, it was an experience but I'm ready for my next adventure. read more

My wife and I lived Village Apartments in La Mesa for 2 years and just moved out of state. We would highly recommend Village Apartments to anyone looking for a safe, quiet environment. We loved how peaceful our home life was there! Jacque is amazing. She is caring, responsive, and was simply a huge help all throughout our stay and move-out process. The community of people are easygoing, quiet, and very pleasant to live around. No big parties or loud activities going on. Village Aprtments has set the standard for us in terms of apartment cleanliness, landscaping, and overall quality of living! read more

I moved into my apartment a year ago, unfortunately the original company that managed my property cut ties with the owner so Torrey Pines took over in March. Since then I've run into multiple issues with this company. Every single person I've talked to through this company is rude, incredibly difficult to get ahold of and barely wants to lift a finger when it comes to resolving all types of issues, no matter how minor or urgent they are. First, my complex's trash pickup system is simple; I take my trash and leave it in my bin which sits in my back porch, they come and take it out once a week. I had placed trash into my bin and instead of them taking it out, they removed some trash, left it out on my porch, yet still wheeled out the bin out to the street to get picked up. After that, my bin was never returned. That turned into over 3 weeks of trash piling up on my porch. After raccoons got into all of the trash, mold began to grow and a plethora of bugs started showing up I was repulsed and very confused as to why it took MULTIPLE maintenance requests, phone calls and emails to them to finally get this acknowledged. I got a short, rude reply and ZERO heads-up that they would be entering my back porch to remove all of it whenever worked for them. When they took over the property, they attempted to fix a door handle on the main gate entrance that had been loose for a few months at the time. They didn't fix or replace the handle as much as tighten it. I was coming home around 10:30pm one night and after 30+ minutes of trying 3 of my spare keys, the door handle was not budging. I couldn't get a hold of anyone to open the door, so I called the emergency line. I was locked out indefinitely and it took many phone calls to get ahold of somebody. After explaining my situation, they said that it is not technically considered an emergency therefore there was nothing they could do. I pushed back and argued, they finally agreed to send out a locksmith, who was 45 minutes away from me. I sat and waited and eventually a neighbor was leaving, so I got the door to open. The locksmith came, I explained how it wasn't working, he literally lubed up the lock and was on his way, didn't even attempt to fix the handle. After multiple complaints, they finally changed the handle to a key code. I also ran into an issue with excessive mold growth inside of my apartment. Yes I know in San Diego this is common, but I became sick and it was contaminating my clothes, shoes, cooking supplies etc. This also went completely ignored on their end, thank god I was moving out within a month of all that. Fast forward, I finally moved out about a month ago and I'm not surprised that they made the move out process incredibly hard and annoying. The apartment had a brand new kitchen and was freshly painted upon my move in. I lived there alone for one year, you can imagine the damage was slim to none. They immediately wanted to pull $500 of my security deposit to repaint the apartment... I argued back and forth with them (the only time they were actually responsive!!!) as I know for a fact they were just trying to take advantage of me being a young adult on my own. I moved home and received no communication in regards to receiving my deposit, i.e. where it will be sent or how much I'd be getting back. I had to reach out and basically stalk them for a month since I've moved out to get any type of response in regards to this. Still waiting, just wanted to share my experience with this company. read more