I like to keep this review updated, since I have Bell Plumbing out multiple times a year. Service…read moreis still absolutely amazing. Cody and Jaylen came out to service my water heater this year, and again, I just really love the team. They are prompt, super professional and just the most friendly guys you will meet. Brandon added an enclosure to my water heater earlier this year, to help prevent any freezing issues we may have in the winter. He was great, and made sure the work site was left perfect and went above and beyond to make it all look tidy post-install. Even though Ive never met Jenna in person, she is just a delight to deal with, always gets me on the schedule promptly, and always gets me the answers I need, which is super helpful, because I am out of state. I recommend thwm to everyone, and I was lucky to have found such a reliable company to help me with all my plumbing needs. Thank you!!

I do not recommend this company as they avoided my attempts to get a quote for service after I paid…read morethem for the overpriced initial visit that was said to be free by the receptionist. My texts went unanswered for over a week and my calls kept getting forwarded to voicemail. Once I stated I would put a review online I got an immediate response that they are not interested in working on my project that the receptionist was confident about them fixing during the initial phone conversation. This is not acceptable and if you are not confident in doing a job this should have been said during the initial overpriced site visit. Thank you.

This is from my mother:…read more Thank you so much for your Quick Response time and how quickly that you all were able to come out and get our plumbing problems fixed and running again! Thank you Brandon! Very Efficient and Professional! He Asked a couple questions about our issues and got straight to work, in fact came out of his truck carrying the channel locks he knew he would need to get the job done! Sunday morning we needed immediate help, so we search and called around for the "emergency on duty" plumbers. Everyone was too busy to help, but one (not MY) said they could be out in an hour and 11 hours later they still hadn't come - they just kept calling back and saying 2 more hours. :( My daughter told me earlier in the day to try MY, and at this point, I wished I would Of listened to my daughter and Called/Text My Plumbers when she told me about them. Anyway I'm glad we ended up calling them! Their response time was less than 30 minutes and Brandon came out and got the job done in about 20 minutes or less! Thank you, Thank you, so glad we made that call! I know who's getting our plumbing business next time we need it! And to top it off the price was very reasonable as well!

I am so disappointed in Micheal and his work. I would not recommend Andy single females using this…read morecompany for any work. I have been using my plumbing services for several jobs from backflow to plumbing issues. He is normally on time and comes when he says that he will show. I have been using this plumbing services for a few years and never put it together that he was sabbotaging my backflow system for several years. I have had to pay him several times to fix a busted backflow after the winter ends. Last year he pretty much guaranted me that my backflow would not burst because he shut it down properly. Before summer got to hot I contacted Micheal Young "My plumbing company" to complete the yearly inspection. He told me that I would be the first on his list to get my backflow inspected. He never showed up after several text in asking him to complete that inspection. He finally answered a phone call and stated that he had a big job that he was trying to complete and he would get to me before he went out to do the big job or after hours once he finished work for that day. I told him I would prefer to get it completed before he went to his big job. He never showed up. I texted, I called and never received a response. This was in April. This is now August and my system was still down and I was having to use water hoses to try and keep my yard from dying. I finally called City of Killeen and received a list of backflow companies and had one company to come out to only show me that my whole backflow PVC system was busted along with the bell. After having to pay $303.46 to have my system repaired I contacted Micheal to let him know that I had to have my system repaired due to the PVC and the Bell needing replacement. I felt he should share in that cost since he lied about coming to fix the system and not properly securing the system. Through his text he asked me if I was sure that I used his company and not Micheal Dial from A&D? I would think I would know who I used if I have your services locked in my phone. After sending him pictures of my backflow system he finally sent a text stating that he was the one who fixed my system and completed my test inspection last year. He asked for an invoice receipt from the company that repaired the system. I sent it. He then says they did not stated what they repaired when in fact they stated exactly what they repaired on their invoice. I sent him pictures of the broken PVC in my trash can along with the repaired backflow system. Micheal wanted to continue text conversation after stating that he was headed to another job yesterday morning. Being a plumber this dude stated " I'm just trying to understand how it busted like die to freezing do the was pressure or an impact Etc?" these are his words exactly. I finally was feed up with his skating around through text instead of being a professional and taking time to call to resolve the issue and told him through text that I want my reimbursement since he guaranteed by mouth that I would not have to fix my back flow again. His question 'so now you're going to claim I did an incomplete job". I told him no to keep texting me these bs conversations. Just send me my money. He then tries to use this as an insult and states "I hope you don't think your going to get anything out of me talking to me that way". This man has stood in my acctic and literally cursed his son out so loud that I could hear it in my home. This company is unprofessional and unaccountable for his mistakes. Be mindful, if you do use this company because he will try to use his home issues for sympathy.

My clean out pipe was clogged and I thought my cap disappeared. Joseph was very knowledgeable and…read morehelpful throughout the process and took him less than an hour to assess the issue, offer a solution, and fix the issue. He even had to go and get another part because the pipe itself was broken and he had to repair it and put on a new cap because the cap was broken and logged into the clean out pipe. Absolutely would recommend again. Thank you for your quick and attentive work.

Excellent! Top notch work for a very reasonable price. Highly recommended! Will definitely use them…read moreagain!

Just In Time really helped me with a complex problem involving a safety issue (gas leak) in my…read moreelderly mother's home. Justin exhaustively tested the residence, capped loose valves, and did an exceptional job running interference with the city inspection office so the gas could be turned back on. The matter was settled within three days. Service was SO much better than my last experience with a local plumber -- Justin was prompt with his communication, honestly assessed the problem, and was courteous to me and my mom. Will be calling on this company for our future plumbing needs.

Not impressed. The owner ripped us off with a several-thousand dollar bill, overcharging us around…read more$800. Even his crew who actually did the admitted they were ashamed at how much he charged us. We paid it without complaint since we don't have the time or energy to fight with him, deciding to just write it off as a learning experience and never use this crook again. I've learned that you should watch your wallet when you have a vendor shoving his religion in your face, like Justin does with his phony "have a blessed day" phone messages. He and people like him are just trying to convince you how righteous and honest and pious and trustworthy they are, blah, blah, blah, to lull you into trusting them. It's all so phony and transparent. There is no excuse for mixing supposed religion and business, and making a calculated and deliberate show of it. Again, watch your wallet.

Antwoin is amazing! Very communicative and easy to work with. He is professional and fast, open to…read moreexploring the best outcome for the customer. This is a man who respects his reputation and works hard to earn your business - so give it to him!

Unfortunately people of central Texas I would stay as far as possible away from this company. The…read moreowner Antoine and his crew have no idea what they are doing with HVAC or how to conduct business. My grandmother (70+) years of age trusted them to install a new unit for her manufactured home. The crew installed the incorrect system that was made for a much smaller home and not able to perform at her homes square footage. As this awful heat came In and she quickly realized the issue Antoine gave her the run around. He told her it's her insulation or he was in the hospital or his crew wasn't ready. Once he finally realized she wasn't going to give up he said he ordered a new unit for her to install free of cost due to the mistake. That was two weeks ago and is forwarding all calls. For the rest of our community I will be going to the better business bureau to make a formal complaint so they can be correctly audited to ensure they are a credible business. For the purpose of this review is to help prevent this happening to any other folks in our area.

Wish I could give 10 stars!! Dustin was extremely helpful, gave us a ton of advice on user level…read moremaintenance of our septic and things to be aware of with our plumbing. Was able to fix the issue in 20 mins or less and the level of customer service was above and beyond. Definitely recommend this business and we'll definitely be using them again! Thank you so much

Called Royo Rooter out to a newly bought house in Killeen, Texas. The house had a 'mop sink' that…read moreneeded to be removed and a washer/dryer to be hooked up. The service person quoted us $1,500 to unhook a drain, two water lines, and remove the sink along with screwing the washer lines to the water supply. He also tried to tell us that we would need to call for floor and wall repair after he was finished. That would have been after removing 4 screws holding the legs to the floor and cutting caulking from the back of the sink. We said "no" but he charged us $100 for 10 minutes work. He also told us that he usually charges $200 but would reduce it to $100 if we bought him lunch. LITERALLY, he said that. Called the office and was told "we USUALLY charge MORE than that". Simply a rip off of honest customers in need of assistance.

They are great. I called at 8:15a.m. I asked could it be in the morning instead of afternoon for my…read morenew hot water heater. The manager moved things around so that I could get the install in the morning. I would definitely recommend this company. The installers kept me apprised every step of the way. I will recommend them to ANYONE and EVERYONE! Well done!

We called them yesterday, and they told us they would be out first thing in the morning. On point,…read more8am, major work needs done, they finished in a few hours. Phenomenal. I will recommend them to ANYONE and EVERYONE! Well done!

Wonderful service and explanation of our problem. BJ is a Godsend and I don't say that lightly. I…read morecontacted the company through email with what I was told by a prior plumber what the problem was. Turns out the other company was completely wrong and a lot of money would have been spent. BJ took the time by asking what the problem was, and went through a very thorough explanation. We also asked a few other questions during his visit and he never rushed his answer. He gave us a quote of what his recommendation was and went on his way. I wish every transaction could be this way.

From the owner: At Plumber Boy, we take great pride in serving our community with top-quality plumbing services. We…read moreare passionate about providing honest, reliable, and affordable plumbing solutions to Bell County. We founded our business on honesty and integrity, and we strive to uphold these values in everything we do. Whether you need a simple repair, a complex installation, or routine maintenance, you can count on us to provide the highest level of service and expertise.