Let me start by saying I love the way my nails came out. They LOOK great however my cuticles were sore and bleeding a little after she was done. The good: the ladies were polite and my nails look lovely. The salon is clean and nicely decorated. The bad: my tech seems knowledgeable in application however she was very distracted. She over drilled my nails and was about to do a fill-in vs the full set I booked. I had to let her know that I booked a new set. I feel like she was having a bad day but she also needs to learn how to not let it affect her. The ugly: it's clear that they have repeat clients and I felt as if the regulars received better service than I did. I came in and was greeted but no one asked what I came in for or if I needed anything like water. I sat for about 15 mins (after coming in 15 mins late bc they pushed my appointment back due to the tech being behind) and it wasn't until I asked someone if they could check to see how long it would be. I agree with some of the other reviews about their timeliness. I understand that it's easy to get back up in a nail salon but I feel as if the communication could have been better. Would I return? Only if I didn't have any other option. I was in town for an event and decided to take a chance on this place. I went years ago and had a great experience. read more

Nail Addict - Gel X French - Nail Salons Near Me - Newport News, Virginia

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Came in for a gel pedi and had a nice relaxing experience. The staff was friendly, the establishment was clean. I was also able to squeeze in an eyebrow wax. read more

tried to contact the owner to discuss a refund and why i felt it was deserved - she dodged my numerous attempts at contact and instead sent her receptionist to call me. a refund was never issued on her part i was forced to call my bank. update: the owner tried to blame it on her mom being sick. interesting attempt but the issue was not your mom being sick the issue is lack of communication on your part to your staff and customers. sad. read more

First time- I called and made an appointment because they had military discount on Monday. I also upgraded my services with gel and design on my nails because I was told it would be 15% off. Nail tech was nice but I got cut when my cuticles were being trimmed. My services were $65 then the discount was $1.5 (no where near 15%($ 9.75 ) it's close to 2 percent). The receptionist was not able to make the correct to the computer since she didn't own the shop. Owner please correct your computer calculations. I don't mind paying for services but I do mind being deceived. read more

I had my nails done with the gel Polish the day before my wedding . The woman at the front desk kept saying regular Polish could not be "guaranteed", but gel could. I had my gel Polish for less than 1 week before I started to have some nails lifting. Now up to 6 nails lifting so I called. 10 days from application. I was told the minimum should be 2 weeks. When I said I wanted it corrected I was told 5 days . Now I can get it corrected but for the full price. Some customer service not. !!! Guarantee means nothing. I will never go back. They say one thing then keep making up excuses why your situation doesn't fit read more

I feel that what a lot of people fail to realize about nail salons is that you have to find the right tech. You can have the best salon, but if you go to the wrong tech, its all down here from there. I've had the worst time looking for a local nail salon for yearssssss. I am so particular about my nails so it makes it just that difficult especially when acrylics here in Virginia are not that affordable in my opinion. I usually go to (IG: @thenailgoat) but that drive is so far at times especially for a basic full set. I can here once 3 years ago and I love my nails and it slipped my mind that this was even the same salon. So I made an appointment with Shae after I saw her work on Instagram and I'm so happy I did. Shae was super friendly, professional, and her work is amazing. She did my full set and pedicure, I do also like that they do an rewards system. Nowwwwwwwwwww, the only reason I gave them 3 stars is because like I said I do go to @thenailgoat for the most part and her work is phenomenal and there was some people in there who work was not up to par. I highly recommend Shae and JT. read more

Nail Addict - Nail Salons Near Me - Newport News, Virginia

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Time estimates are WAY off. Don't tell me 45 mins and I sit for an hour and 15 mins. At least while waiting, my nails could had been soaking to remove my old dip. It is a bit annoying the only one person in whole place knows how to do the dip polish process Upset that on 2 nails, the polish cracked within 4 days. I enjoyed the Williamsburg location so I was disappointed that this location is completely different (atmosphere) read more

Nail Addict - Cracked...I don't type that hard. - Nail Salons Near Me - Newport News, Virginia

Would not recommend! The first girl that did my nails was not fluent in English therefore we had to communicate via a translator app on her phone which was difficult. She did a poor job. It was a simple gel manicure. I came back a few hours later to have them redone. The second girl did a better job but still not good. Some of the nails have bubbles at the top and the sides aren't clean. she began applying the Base gel instead of the Top coat. Luckily I caught that after she finished the first finger. read more

I recently moved here and was hesitant on finding a nail tech around the area, my friend recommended nail addict and I'm so thankful I took the chance, Maria is amazing and never fails to make me satisfied. The front desk and staff are so kind as well, I've been going to her every two weeks since. read more

If Zero was a rating. I'm terribly disappointed in the services. I wasted $45. I walked in for a simple pedicure. The elder gentleman started it. An older female finished. It looks horrible. Either of them really cleaned my cuticles, neither did he or she exfoliate my feet. Heres the thing. The young lady at front desk gave a recommendation, that she knew to be a lie. I will never go back there again. I'm angry read more

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Thought I was only stopping in to get a gift card for my lovely fiancé, this seemed to be a great location. The name is was drew me in to the place and I was happy to see that it was a nice location. The nail techs had on walkie headsets (like the ones retail store employees use to communicate to one another) which I found to be cool. It was clean and spacious inside and the nail techs were very friendly. read more

Nail Addict - Nail Salons Near Me - Newport News, Virginia

This place was OK, but I had heard that it was really good from a friend. After going with her, she had a fairly good experience, but I did not. The nail tech that I had was on her phone texting and on Instagram throughout my appointment. She cut my finger trying to trim my cuticles and continue to put products on it that would make it burn even after I said that it hurt. I had to ask her to touch up the nails as there was polish on the fingers and on the bottoms of my fingers. I would not recommend indigo as she and michaiah argued the whole time with the receptionist and made myself as a customer feel that I was getting in the way of their personal lives. Overall my nails are bad minus my cut finger, but for $30 I wouldn't go back there again. Don't text while you have customers or trash talk other employees, just unprofessional. read more

Nail Addict - Cut cuticle and blood that wasn't even cleaned up - Nail Salons Near Me - Newport News, Virginia

I Love this place. I admit, they are a little on the high price side. but sometimes you get what you pay for. This is the first time I have ever had gel polish, It is only the 2nd time I have had a manicure. I used to work in a job that did not allow polish. I am in love. I had 4 votes on a nail color, so i went out of my safe comfort zone with a lavender pink. I LOVE them. read more

BEWARE OF THEIR PRICES! This place was extremely high in price! I was serviced for a full set with gel polish and I was charged $75!! That was completely outrageous nothing special was done to my nails and the gel polish hasn't even lasted a week and I'm starting to see some imperfections with the polish . I'll never go there again! The nail tech did an ok job my shape was not on point as I would have liked it to be but this was definitely a learning experience. I understand nails are in a high demand but damn lol read more

Nail Addict - Not even a week old yet and I was charged $75!! - Nail Salons Near Me - Newport News, Virginia

I've been coming here pretty regularly for almost two years now, and the ladies here are the best. I like to have acrylics and no matter who I go to does a GREAT job and that's really saying something because i'm super picky about my nails. I've had most of the nail techs there and i haven't been disappointed once. Everyone is super friendly and professional. I love the selection of colors they have. I'm a hairstylist at a salon that also does nails ( but not acrylics, sadly) so take it from me when I say this place is both super clean and wonderful at the same time. This is one of two places i feel comfortable getting my nails done at, and I've been to a lot of nail places. Five stars. Hands down. read more

Nail Addict - Nail Salons Near Me - Newport News, Virginia

My daughter and wife had their nails done here. The person doing my daughters caused her nails beds to bleed, did not do anything near what she wanted, and the glue for the nails is all clumped up. By the end she was very upset and just wanted to leave. They will not be returning. Terrible experience read more

After the owner, Maria found out that I was not satisfied with my services because I felt like the girl had rushed through everything and not done a good job (gel mani/pedi and eyebrow waxing) she contacted me and offered to redo everything herself for free so that I would be satisfied. I went back and she did a wonderful job. She took her time on everything, and gave me the best manicure I have ever had. She was very talkative and did not make me feel awkward for not being satisfied with my first visit. I really appreciated Maria reaching out to me and making me a happy customer. This set Nail Addict apart from other nail salons and made me feel like Maria truly takes pride in her work/business and cares about her customers. This will now be my go to nail salon when I am in VA. I am a happy customer and will recommend Maria and Nail Addict to my friends. read more

I enjoy coming here especially when Morgan works on my nails. They're always on point whenever she does them. She's super sweet and very professional as well. It is better to set an appointment though so that your wait time to be taken care of doesn't take too long. Overall, the shop is a good establishment. It is very clean and nicely set up as well which is also a plus. read more

By far the most outstanding nail salon I've ever been to. Service is always amazing, everyone is so nice! My tech is Deanna, she exceeds my expectations every time. I can never go anywhere else after coming here! read more

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This is the worst nail place in newport news. The owners parents work here and there half-assed work is acceptable. I was here in Oct for a mani with gel polish and within 3 days it peeled off..when I came back to complain the manager took a pic of my ragged cuticles...the iwerners father did my manacure. I returned 5 months later and even though I asked NOT to have this charlie guy..I get him... Mani/pedi..my heels are still dry and ragged..I showed them to kayla the manager and she said " eeewhh . U shoulda got the callous treatment"..really.. not helpful...I have to go home and clean up my heels AFTER paying for this...never again ..and I will warn EVERY ONE I know. DON'T WASTE YOUR HARD EARNED MONEY HERE!!!!! read more

Super unfortunate experience!!! My family had a reservation for 4 of us to get nails + toes done! None of us started at the same time and our 4th person never was seen. After 45 minutes she expressed her frustration to someone else waiting and was approached by an employee with a negative attitude who was upset that she was complaining. She was extremely rude and passive aggressive and no one once apologized or even explained why she hadn't been started. It's such a shame because 3/4 of us were somewhat pleased with our services but our 4th person didn't even end up getting her nails done because we'd be late to dinner reservations. If after even 10 minutes someone explained what was going on it would be more than acceptable but between the lack of communication and the inexcusable rudeness we will never return and I don't recommend visiting this salon! read more

Terrible experience would never go back. Went to Nail Addict for the first time and called and booked an appointment for me and three others. We arrived on time and checked in and sat down. Two of us got seated right away, one got seated 15 minutes later. The last person with our party got seated 50 minutes after the rest of us. No one updated her with her wait time or told her that her nail tech was not in the salon. She decided not to get her nails done. Then one of the nail techs came up to her and was very rude. The services were okay but the customer service was terrible and not apologetic. read more

Nail addict is extremely unprofessional and doesn't care for their clients, especially for the price. The work is clean. But they will take an entire chunk out of your hand. And If you try to talk to management They will simply ignore you. The staff is always talking about other clients as if they are the problem. And cursing constantly and telling you their life story. Taking hours for a simple set. read more

I've gotten my nails done at this place several times, and I usually have very good luck. I always make an appointment and I have almost never had to wait, or not for very long. The pedicures are wonderful on my sore farm feet. I think it depends on which tech you get, last time an older woman removed my old acrylic set, and she was very rough and painful. read more

This place is terrible. I got a gel manicure. First of all, the lady doing my manicure was so unprofessional. She sat there texting while I was waiting for her to call my ticket. Then she cut me TWICE. And acted like nothing happened. She was like "Oh I nipped you". She has no business doing manicures. My fingers look terrible and three days later the two fingers she cut still hurt with contact on water. The lady doing my gel polish put the layers soo thick, you can see the bumps AND they're peeling, only three days after. I am so disappointed in this place. Don't waste your money there. Just go to the mall and have the Asian ladies do your nails. They do a far better job. read more

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My nail tech was super sweet but getting a dip manicure here has left me with fungus on almost all of my nails. I have gotten my nails done hundreds of times and have never had this issue until I came here for the first time, DO NOT RECOMMEND!!! read more

I was given a gift certificate for an amount that was to cover the cost of a pedicure and the tip. When I went to the salon I was told that I could not use the remainder of the gift certificate for the tip. That's pretty messed up and a way to gouge people read more

Never in my life have i paid 50 dollars for a gel fill. I went and got a pretty basic design, and sat for about an hour. The nail tech was good, but there are some little mistakes. I saw beautiful work on social media so i decided to see but overall it's just an overpriced salon and you pretty much pay for the name. I could go to another nail salon and get the same design for 30$, 50 is a little ridiculous. Sad to say i will not go there again. read more

Nail Addict - Nail Salons Near Me - Newport News, Virginia

Vicky made my nails look the best they've ever looked. I had a great overall experience. I highly recommend this nail salon. read more

Nail Addict - Nail Salons Near Me - Newport News, Virginia

Came back for a fill kyoko did a great job but I can do without the rude receptionist jaquila her name is something like that. I don't think I've ever met her before so I'm not sure why I was treated differently then those before & after me. Customer service is everything to me. The receptionist before her is really nice and helpful. Made me excited to sign up for the rewards card but this other girl I had to ask her after she rang me up and she said "yea yea what's the last four of your number" Real cute. read more

The Nail Tech JT left a hair in my polish and painted over it. please see the photo. I was spoken to like I was a child by the owner who offered a refund and did not pay it. I was advised to take them to court for my little $30 read more

I'm not going to lie, before booking an appointment at Nail Addict, I read the reviews online before doing so. The reviews I read made the place seem like low quality. So, I didn't know if I should make an appointment or not. I am so glad I went against others reviews because this is my go to place. The quality of service is excellent. I book my appointments via phone, and never have a problems with getting in at a time I want. They also have great prices. The overall theme is modern, spa-like, and young. All of the employees seem passionate about creating beautiful nails. I highly recommend Nail Addict. Check out their Instagram page to see what they can do for you. read more

Tilly did a good job on my mani however once she finished my manicure. I waited over an hour and within that hour no one came to take care of me. By the time the manager arrived I was walking out. She kept apoligizing but at this point there was no saving the pedicure sale because they have more manicurist on duty than pedicurist. Tilly wasnt the problem its everyone around her. read more

This is my go to nail salon! I always request Deanna because she is so attentive, super friendly, and does an amazing job every single time. It's also a plus that they have a rewards system and birthday discount. Highly recommend. read more

Nail Addict - Gel mani by Deanna - Nail Salons Near Me - Newport News, Virginia

I have been to Nail Addict a few times over the years, and I have always had a positive experience. However, my past visit was less than positive. My bridesmaids and I came with an appointment to have our nails done for my wedding. My maid of honor came all the way from Chesapeake only to be told that she would have to wait 45 minutes to have her nails done because she was 2 minutes past their 5 minute grace period. She decided that this was ridiculous and left, leaving us all disappointed that she couldn't be there with the group. Another bridesmaid who came from Gloucester was told that she could not get acrylic nails because we did not specify what she wanted when we made the appointment, so she did not get her nails done. The receptionist was very rude towards them and me. I got my pedicure done first, and that was a relatively positive experience. However, everything started going downhill for me when my manicure started. My cuticles were not cleaned up very well and I still had many hang nails and dead skin left (see pictures). After being bounced around from station to station, being told "it will only be a few more minutes," my wait was about 30 minutes to have my nails done. Finally, just as I was about to give up and leave, a nail tech had me come over to her station on the other side of the salon. This is where things really got bad. I have had many gel french manicures before, but this was by far the sloppiest I have ever had. My tech was on her phone the majority of my visit and hardly spoke to me or looked at me. I felt like I was bothering her. She hand-painted the tips on with a small brush instead of doing it the normal way (making a thick white line then cleaning it up with nail polish remover). Just by looking at it, you can tell that they were hand drawn (see pictures). I didn't notice how bad of a job she had done until I left and got in my car. After getting a few opinions from other people to see if I was just being dramatic (and I wasn't), I decided to call to see if I could get them re-done for free. Thankfully, they allowed me to come in 2 days later with no charge. A day after I had my nails done, three of my nails peeled. I have a desk job and do not do a lot with my hands, therefore, this told me just how bad of a job this tech did. Thank goodness that I had my nails done 4 days before my wedding, otherwise I would have had peeled nails for my wedding. I am giving them 3 stars because my second visit was more positive. There was a different receptionist and she was a lot more friendly than the other. My nail tech, Mai, did a phenomenal job, and she made sure that my nails were done properly (again, see pictures). Perhaps I just had a new tech and the salon was having an off-day. However, I will be hesitant to come back because it seems to me like this place is hit-or-miss. Considering that everyone at the salon knew that my visit was for my wedding from the moment I made the appointment, everything should have been done properly the first time. read more

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I went there for the first time and I am was satisfied at first. Yes, the staff there is young and they do talk about the customers and the people they work with, but I felt like I had gotten good quality nails. Boy was I wrong!! Not even a week later the first nail broke (gel set) and I called asking if they would repair the nail, they told me that because it had been longer than 3 days I would have to pay to repair it! I just paid $50 to have them done! Then two days after that the next nail broke! The nails broke not doing anything strenuous, one broke by me pulling a box out of the freezer and it caught the edge! I am not going there ever again! My advice don't waste your money! read more

Nail Addict - Broken nails!!! - Nail Salons Near Me - Newport News, Virginia

I have been to this nail salon years ago when I lived in Virginia and I left very satisfied. My nails were stylish and durable. They recently remodeled, so while in Virginia I figured I should stop by. The salon was beautiful. They have so many nail stations now. Even a hostess to take your request and give you a slip with a number. They all wear ear pieces to increase communication I suppose. I only went for a polish change (gel). Waited quite a while but they were busy so I didn't mind. However when I was seated I felt rushed. She took off my polish by sanding it off. You could still see the old polish when she began to add my new polish. I asked her about it and she said it would wear off soon . Now my nails are chipping and my gel polish even came off! $32 for nothing!!! read more

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My mom and I went in yesterday, I got a full set of acrylics and she got a pedicure. My mom had to wait 40 minutes even though she had an appointment because the man who was supposed to do her feet said that he could do a "quick" manicure on the woman he was working on before her. I heard the the receptionist (or the woman who was working the desk at least) tell him that he had an appointment waiting (my mom had already been waiting for 10 minutes at this point) and he said that he had time to do her manicure before getting to my mom's pedicure. It was unprofessional of him to say he could do this obviously unscheduled manicure when he knew he had an appointment waiting. My mom was also unsatisfied with the pedicure he gave her because she has a cut on her foot that he kept rubbing, he didn't speak to her, her feet were aching from sitting in the hot water for so long, and he barely massaged her feet like every other pedicure she has gotten. For my full set of acrylics, she glued the tips on my nails and everything started out fine. Then when she started filing, she ended up filing my skin and made me bleed in two different places. The blood was on the nail file, and she continued to use it which I found unsanitary (yes it is my blood, but I do not want it on the rest of my hands). The acrylics themselves are not done well at all. The tips are very uneven, there are globs of glue under my nails and around my nail beds, and they are bumpy. Then for the polish I showed the woman two pictures; one was the the set of nails I wanted, the other was a picture of different purples that I wanted. She confused the pictures, and painted each finger a different shade of purple after I had already explained to her that I wanted three of my fingers to be the SAME shade of purple, and the other two to be WHITE with different colored purple lines. She started to paint YELLOW lines, and at that point I was fed up so I told her no and to just do a white design (which isn't done very well). I just said okay to the polish because it was clear she didn't understand what I wanted even with a picture and me explaining what I wanted, so I told her I liked it because I just wanted to leave. My nails are currently aching from how rough she was with them, and the skin around my nails is hurting because of all the glue that I've had to rip off it, not to mention all of the paint that was on my fingers and hands. My mom did call on our way home to say that I wasn't satisfied with my nails, and they offered to let me come in and have them repainted, but I honestly didn't feel comfortable letting them touch my nails again after how badly these turned out. It was a nice gesture on their part, but the whole experience was too bad for me to go back and have them repainted. read more

I would like to first say that I'm not the kind of person to just complain about anything and everything but I had to say something about this. First of all, the employee that did my nails was very snappy and rude. She messed up on a design on my nails and when I said something about it she fixed it but she was VERY rude and rough. To add insult to injury I overheard her talking to her fellow coworkers about me. The manager, Maria is not professional at all. She's so rude to her employees, she degraded and belittles them. I see why they think it's ok to talk about paying customers when you have a boss as bad as Maria. The atmosphere wasn't relaxing at all. I will NOT be coming back ever. read more

This review is 4 stars only because a young lady rescued the day. My toenail polish was literally rubbing off less than 24 hours after getting the stress reliever pedicure. I went back to get it fixed. The first gal sat down and immediately blamed me for it coming off and wanted to charge me $10 to fix them. I was getting upset and Chelsea stepped in and took over. She explained sometimes the oils used can make the toenail polish run off- she fixed all of my toes, was very polite and helpful. The original pedicure was great and I understand the toenail polish could have come off with the oils- but the customer Shouldn't be immediately blamed. Customer service, is by far, a make or break. read more