If I could give them a negative rating I would, let me just say Sunday (July 24th) went in to get a full set and my toenails painted; fine. The lady who did mine she was just kind of rude.
But I mean I was just wanting to have them done for dinner on my birthday! Next morning, I go to make my husbands lunch, and I was peeling eggs I look down and the nails cracked off! So I told him hey they got to fix this Their cracking 3 nails were cracking at the tips! Which is bizarre i have had nails since I was 8. Just recently I had let my nails breathe for a few months.
Well she fixed the one broken but the one cracked bad she just painted over. I was not rude hey it may just be because I got the acrylic and Not the gel?
But (no I had not did any hardcore cleaning after I got my nails done on Sunday at 5 pm) and I know to wear gloves after I got my nails on me and my daughter made erasers with clay!!!! That's it I didn't submerge my fingers in amonnia!!! But she insisted I had to have done something to them NO ONE HAS THIS PROBLEM! Well ok just fix it and think what you want. She did fix 1 nail although 3 were cracking she did a new top coat ok.
Well I went out of town Tuesday, that morning when I left to leave the cracking nail she didn't fix was cracking into my nail bed, and my thumbs were cracking and the polish was peeling! It was like holy cow well I'm just going to let them last another week and go get them filled!
MIND YOU LIKE SHE SAID CLEAN WITH GLOVES!!!! So I have been doing EVERYTHING COOKING, cleaning, washing clothes and my hair with gloves on, just to make them last I can't stand a gimp nail! I hate it! But with my hours I can get to a salon I had to make it to the weekend!!!!
Ok well. Yesterday, I pick up my son and he starts crying and I had scratched him I look and I'm missing ANOTHER TIP! It is the thumb that was chipping and had cracked! No way I could go in so I was going to wait until today (Friday July 29th) to go in just because my husband would be there so I don't have to bring in my kids.
Ok, 2:00 pm I was paying in line for some food and the middle nail that was cracked down to my nail was gone!!!!!!! So ok, it's been yes 5 days now but I've had nails looks good an last 1 month before they look rough, these made it 5 DAYS!!!! Not even I already have had 3 flat tires!!!
Ok since Monday on my Birthday when I went in she was ok about it just saying to wear gloves I said I'll just call to let her know just in case I don't make it in today that I have all this damage done to my nails and two more cracked like is that normal?
I called and in NO WAY SHAPE OR FORM WAS I RUDE RAISING MY VOICE OR MEAN, I've found if you start into someone and they already have your $40 + a $5 tip, they most likely will say jump off a cliff!!!!
I said "Hey, I was calling because I came in Sunday for my birthday and my nail broke off Monday and they were cracking so you fixed the broken one, on my birthday but not the other 2 cracking bad. Well yesterday a nail cracked off, and today another one. I got gloves like you said but their breaking off their all cracked now and the one thumb the polish just chips off!!! So I wanted to let you know how bad they are already before I come in case I don't make it back today. When's an time you're not busy?"
Oh my Goodness.... The Response!!!!
"No you doing something to the nail no one have this problem, you had them on already too long we not responsible for refund or anything what you want me to do?"
I said "maybe it's the acrylic or the top coat but there a mess and I'm wearing gloves" she said "something you do you do to you nails you not take care of them you got to take care you nail! We not responsible for that, you do something to mess up nails you not know how to take care of nails is not my fault!!! If you LIKE US if you want to come back I give you $5 off but that's all you got bad damage to your nails you don't know how to take care of them not my fault & you have to start over we don't have to give you refund or even fix for you! I'm with a customer!" I mean mind you she's like yelling at me! And I was like I got the gloves you told me to get (which I already knew that!) and she's saying I did stuff I didn't even do with them is why their messed up, so she said "gloves you got have chemical in them too that mess up the nail! That's not my fault!!!" Honest to god that blew me away like what did she just say?
Ok well SUNDAY I MENTIONED IM A MOM OF 3 and a house wife right now finishing school so this is what I wanted for my birthday, so I had to just run out of the house when my husband got home to get them done, apparently from that, that's where she drew the assumptions that I submerge my hands in cleaners!
So last she says "you housewife you clean all day you don't need nail but you want to comeback you get $5 off!!! I with customer you don't come back." I was astonished, kind of hurt!
Ok so first off, I paid $40 gave her a $5 tip! She was rude read more