A few months ago, I would have given this place rave reviews. Staff was very friendly, and I…read morethought the work was excellent. After some recent experiences, I'm not sure if I'll be back. The last time I was there, my tech let me sit with foils on my nails for 30+ minutes while he took a break. This was especially frustrating, given that I had limited time. He previously told me that the color I chose might appear slightly different, and that if I did not like it, he would add some gel polish to balance it out. He finished up, and did not ask if I liked the end result -- just said "thank you" and quickly brought me up to the counter. While the end result looked fine, the color was wildly different than what I chose, and I was bothered by the way he treated me. If I had more time, I would've said something. Between that and it being impossible now to make an appointment over the phone, I have a bit of a bad taste in my mouth. I've seen some very entitled clients who ask their tech for multiple color changes, but I really don't think I should have to speak up about something as blatant as this.

My daughter had Gel-X nails done here. Best work quality she has seen!! Design was also beautiful.read more

Staff is amazing. They take such good care of their clients…read more I have become a regular, can't say enough about this group of ladies. Get the Dazzle Dry Mani-Pedi!

Beautiful place - not too loud and feels clean. The atmosphere was very nice and I am sure I would…read morehad many good things to say if it wasn't for my experience with the nail tech I had! I went just to get my dip polish removed, but the person I had made me feel like I was annoying for being there. I also did not appreciate the service: I had to request washing my hands when they were covered in dust before she added the cuticle oil on top. I also like a square shape but my nails were cut very sharply so I had to fix it at home. It just felt like she was ready for me to leave. I regretted leaving the tip because of how poor the quality of work and service was but felt pressured as she looked over my shoulder. The other nail techs seemed kind and hard working and I know I would have had a different experience if I was paired with one of them!

I could not recommend this nail salon enough. Everyone who works here is so kind and genuine. They…read morego above and beyond to make their customers happy. I have been to a lot of nail salons, and none were this welcoming. The staff is also highly professional. They soaked off my dip nails expertly. It did not take the usual grinding, rubbing, and wait time that I have experienced in other salons. My nails also looked healthy afterwards (which never happens to me with dip). Second, My nail tech listened to exactly what I wanted and pointed me to a color he had specifically mixed. Even my DAD told me that my nails had never looked so good. I have to agree.

Amazing nail salon - best in the area! Gina, the owner, is so sweet and helpful and the rest of her…read morestaff are, as well. The nail services they provide are incredible and the atmosphere is so calming and peaceful. I highly recommend checking them out if you're in the area. Thank you Nail Boutique staff

I've been going to this salon every two weeks for over two years--I'll never go anywhere else in…read moretown! The owners Lily and Phillip are so helpful and kind. They take walk-ins every day but I always book an appt because I like to plan my day around my errands. They offer dip, gel, regular and/or acrylic manicures and gel/regular pedicures with several options at varying prices. I get a gel manicure on an acrylic set filled two weeks, getting new sets as needed for growth. Phillip has never once hurt me or messed up a nail! He's actually the only person I trust to give me a pedicure and he is very gentle with my ingrown toenails. I could go on for hours about this place, I recommend it to all of my friends! They also play HGTV all day seriously what's not to love!!

They did an excellent job on my gel manicure. I got my nails done over a month ago and they're…read morestill going strong.

I really wanted to like this salon as it's very convenient for me, but after giving it countless…read moretries I've only been happy with the service maybe half the time. Despite making appointments days or weeks ahead of time, I often have to wait 15-30 minutes (tonight for an hour!) Additionally the manicures and pedicures are very inconsistent, and the polish colors commonly don't match the samples provided. Unfortunately I won't be coming back again.

This is my 3rd time here and each time I've been more disappointed than the last. I wanted to like…read morethis place so bad since it's so nice inside, but I've been disappointed in the service and some of the nail techs. I had my gel nails completely turn a different color after a few days and they did not offer any type of refund. Then this time I had Kalvin as a nail tech and was shocked by how rough he treated my hands, he kept filing the side of my finger and not the nail which hurt so bad, then kept drilling my cuticles - making them bleed. It was not a relaxing or good experience. The nails turned out pretty.. but I'm not sure it was worth the $$$ I spent on it.

TLDR: Karen tried to ruin our day and the Basecoat team is AWESOME!!!!…read more I've been a loyal client of Basecoat on 5th for a reason--they consistently provide excellent service, and my nails always look amazing! However, during my most recent visit, I witnessed something that solidified my appreciation for this team even more. A disgruntled customer came in (happens to be the review directly before this one), loudly demeaning and condescending to the nail artists, demanding a full refund despite the salon's clear no-refund policy (a standard in nearly all salons). The team remained calm, professional, and respectful throughout her tirade, doing everything they could to resolve the situation. When I made a quiet comment to my tech about how someone's gotta pay the rent after multiple times demanding a refund, she chose to lash out at me as well, culminating in some truly inappropriate and over-the-top remarks that left everyone shocked. Despite her behavior, my nail tech went above and beyond, breaking policy to give her cash to leave and protect both the staff and other customers. Thank god he did because she continued to say to me (which I'm sure she felt incredibly righteous in doing so) that she hopes I "wake up with cracked and bloody nails." She was gently forced from the salon afterwards. I can't praise the Basecoat on 5th team enough for their patience, professionalism, and dedication to ensuring their employees and customers feel safe and valued, even in the face of such absurd behavior. As someone who works in the service industry myself, I know how challenging these situations can be, and they handled it with grace and compassion. Every manicure I've received here has been top-notch, and this experience only reinforced why I'll continue to come back. Thank you for always going above and beyond! P.S. The only reason she got a refund at all is because she became aggressive with me, telling me to shut up etc. They were more than happy to take ALL the product off, but she had decided to come in 30 minutes before an appointment (yes...I heard everything) so of course they could not since she was insistent she couldn't be late. That's a YOU problem! It sounds like she was pretty concerned about her health, so we can reasonably assume she's never had a hangnail. If you're that concerned, do it at home where you can't bully people. And don't lie in your reviews! Your indignancy and petulance will affect people's livelihood. Let's remember to have EMPATHY people!!! Love the Basecoat team!!!

Ended up paying $75 for a fill in & gel change, not knowing that they also up charged when I asked…read moreif they could trim the nails down. My nails were uneven & the gel started chipping in less than a week.

My first time looking for a nail salon in Alabama as I just moved here in January. I came here…read morefirst and saw a handwritten sign posted at the door saying only cash and checks were accepted today. I stepped inside to ask about pricing to see if I had enough cash or not. There was one customer getting her nails done and one other employee assisting a customer with an alteration order. The gentleman doing the lady's nails didn't seem too friendly when I asked about pricing, so I decided to find another nail salon when I had to leave anyway to get more cash. I'm so glad I did at I found Nailtique close by and it's SO beautiful and clean inside, with calm music playing softly.

I came in today for the first time, and I was quickly greeted with a warm welcome. The Nail Tec Jan…read morewas the the one that gave me a pedicure as we were talking I found out this shop does Alterations! It's hard for me to fit into clothes because I'm short so I constantly have to roll my jeans up. But now I do not have to! The shop is very clean and organized, lots of cute colors to choose from and at a reasonable price. Everyone was great and friendly. I will be back DEFINITELY be Back!

I got a pedicure and full set and was unfortunately paired with the rudest nail tech ever!! Worst…read moreattitude for no reason.

I've been going to Nail Tek for over 10 years. I do have to say I'm a natural girl where I'm not…read moregetting fill ins and such. But I do get gel nails or dips on the occasion and am always pleased. The staff is always professional, they do a fantastic job on the services I choose. I usually do walk ins and don't have a problem but I would recommend calling if it's a busy weekend or holiday season ,spring time or summer. Also, a relaxing atmosphere. I would definitely recommend .

I've been going to Nail Envy for a while now, and they consistently do a fantastic job. The staff…read moreis incredibly personal and attentive--it really feels like they care about each client. I love the atmosphere; it's relaxing and welcoming, and they even have HGTV on the TVs, which is perfect... except during football season (SEC fans-you''ll never miss the big game.) Overall, a top-notch spot for great nails and friendly service.

We have gone to Nail Envy for many years. We have literally driven across town to only go here…read more Cindy is the best in the business.

Quite possibly the worst manicure I've ever had. there was nail polish all over the tips of my…read morefingers, I requested a gel manicure and my fingers were barely soaked and cuticles barely touched. not to mention no one made eye contact with me the entire time and the staff were argumentative with each other. $56 I am never getting back

Arrived on a Friday around 9:15, expecting salon to be open and per the business hours on google…read more However, the door was locked and all the lights were off. There was no sign on the door indicating they would be closed on this specific day. I wanted to try a new place but had to take my business elsewhere.