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    Genesis Nail Spa

    4.2 (173 reviews)
    Open 9:30 am - 7:00 pm

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    Response time

    20 minutes

    Response rate

    95%

    Services - Genesis Nail Spa

    Manicure

    Manicure and pedicure

    Pedicure

    1 More Service

    Nail repair

    Genesis Nail Spa Photos

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    Recommended Reviews - Genesis Nail Spa

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    Reviews With Photos

    Meena C.

    I used to rave about this place. Not anymore. They've gotten too many "awards" for their own good and customer service has gone down hill. I came in for a walk in appointment - I was told it would be a few minutes. 30 minutes later I hadn't been seen or even updated. All the while the manager played in his phone and several employees were chitchatting in the back. You provide a service. In the midst of a recession that May be starting. Customer service is what's going to keep your business afloat. Per Yelp, I've checked in and spent money here 75 times. I know there are times I didn't check in. You just lost a customer of 10 years. I'll support a business that actually wants my money.

    nails

    this was an amazing experience! vibes were awesome. tan communicated with me about price, design, shape, length, etc. we also had really great conversation. i've gotten my nails done in other places, and i will say these are a bit more expensive than what i'm used to, but the quality is well reflected in the price. will come again!!

    OPI dip mani by Kristine
    Amanda M.

    Okay, hands down the best nail salon I've ever encountered. I wish I lived closer to go here monthly!! Kristine did my nails, and she was sooo great! Friendly, personable, etc etc. She helped me pick the perfect brown color for fall, and she did a wonderful job with my dip manicure. So far, I've had my manicure for 1 week, and it's still looking great. I hope to go back here as much as I can! Everyone was very nice and welcoming. Things were organized and cleaned. The pricing was pretty standard as well.

    Nails

    Literally always excellent service, super easy to just walk in, but I usually make an appointment and they're wonderful and efficient!! Excellent attention to detail too, always so happy with my nails when I walk out. I mean just LOOK what Lisa did!! Amazing!

    Festive holiday nails!

    Kevin and the crew are amazing!! They are so kind and so accommodating! Family friendly and excellent skills!

    Shameka C.

    Not really a manicure/pedicure type girl. However, I do know it is in my best interest to get pampered and those cuticles taken care of. I researched several places because I had a couple of places to go to in the area. I went with Genesis. I called on Monday and made an appointment. Walked in, greeted, told to pick out a color, and seated. Philip was my nail tech and very friendly. The massage of my hands was very welcoming and he even did the lotion in heart shape for this Valentine's Day 2020, cute!!! I think he did an awesome job! I like the space and will definitely return again.

    S&S.

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    2 months ago

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    5 months ago

    My daughter had Gel-X nails done here. Best work quality she has seen!! Design was also beautiful.

    Business owner information

    Photo of Kristine H.

    Kristine H.

    Thank you so much for your review. We really appreciate it.

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    20 days ago

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    1 year ago

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    6 months ago

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    7 months ago

    Customer service was outstanding, quality was great, overall vibe was chill and perfect after a stressful work week.

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    7 months ago

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    4 months ago

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    Kristine H.

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    3 years ago

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    8 months ago

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    Kristine H.

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    1 year ago

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    1 year ago

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    1 year ago

    The salon is clean, the employees are friendly and they do a good job. It can be very busy so a reservation is recommended

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    1 year ago

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    6 years ago

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    1 year ago

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    1 year ago

    Great place for nails! Clean & nice. Highly recommend for toes & nails! Sometimes it can be a bit of a wait.

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    2 years ago

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    2 years ago

    Fantastic services!!! Loved the team. Very accommodating to a slight schedule change. Relaxed and good vibe. Cute neighborhood.

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    2 years ago

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    3 years ago

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    2 years ago

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    6 years ago

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    Kristine H.

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    4 years ago

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    3 years ago

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    Kristine H.

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    7 years ago

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    8 years ago

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    6 years ago

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    6 years ago

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    Kristine H.

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    3 years ago

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    4 years ago

    Mya was so great, loved being there! Always a good experience. Definitely make an appointment rather than walk in. I'm going back today lol

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    3 years ago

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    9 years ago

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    Kristine H.

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    7 years ago

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    3 years ago

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    Page 1 of 5

    Ask the Community - Genesis Nail Spa

    Review Highlights - Genesis Nail Spa

    I always get excellent service and beautiful nails, Kevin and Kristine always on top of the schedule.

    Mentioned in 10 reviews

    Read more highlights

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    4.3(8 reviews)
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    I'll start with the positive: she accepts credit card payment and she was efficient in getting my…read morestubborn chin hairs. I was travelling to Alabama (from Charlotte, NC) to celebrate my birthday weekend to bear witness to the civil rights movement, and especially to honor those whose lives were taken so brutally (lynchings). Since I was in need of an electrolysis session, I figured I'd take advantage. Zainab replied to my initial email inquiry 8 later. No issue there since I had plenty of time before arriving in Birmingham. We set my appointment for 30 Oct at 2pm. Arriving 15 minutes early, the receptionist indicated which way I should head. I knocked on the door; however, there was no answer, so I thought perhaps Z was treating another client. I went back towards the reception desk asking for the ladies room. After being done in the LR, I headed back to Z's office. (note: I was wearing my face mask & had my cell phone in my hand as was hoping I could charge it since the battery was very low). I knocked on the door again. Z opens the door (no face mask nor shield, no gloves), looking a bit frazzled made me think she had been napping. I said hello & her response to me was "Darlene?" No smile, no "hi"...nothing. She was abrupt and off-putting. Honestly, my initial reaction was to tell her how rude she came across, then to walk off, but I really wanted to have treatment for my chin hairs. I replied with "No, I'm Lola, I have an appt @ 2pm." Again she just looked at me with a puzzled expression, and repeats "are you Darlene, my 1 o'clock appointment? I repeated that my name is Lola, and I added, I don't know about Darlene, but I'm Lola. Then she tells me that her 1 appt never showed up and asks me "do you have a 1 o'clock appt?" Clearly, Z was all kinds of confused. I figured, she's an older woman and obviously, I woke her up from her mid-day nap...I'll cut her some slack and get this quick 15min session over with. I walk in, set my bag on a chair beside a small table and that's when I noticed the available outlet so asked her if I could charge my phone. She doesn't reply, so I said "I'll take that as a yes?" In a curt manner, Z replies "I guess so" I'm thinking, this chick has got the worst attitude !! Before taking my place on the bed/table to begin my treatment, I asked her if she would sanitize her hands before we got started. That immediately set her off. She sanitized them and grabbed for her plastic facial shield, then turning to face me, pointing to her face shield, says "if this is not ok with you, then you can leave"......again, here I wanted to walk out, but I didn't. The treatment starts and I take off my mask, showing her the hairs along my chin. She asked me if I'd had electrolysis before and though she was still less than friendly, at least I appreciated she was curious about my experience with the mode of hair removal. She also went about to make an assessment about my skincare regimen (sounding judgmental about my pigmentation, she must not have realized that I have freckles - ones I'm are quite fond of). At one point I mentioned that being from NYC, I've had all kinds of electrolysis and I was curious about her training. She defiantly mentioned she was schooled in London and said "if that's good enough". Dude, chill out!! End of the session came. Z dabbed a bit of witch hazel on my treated areas. I said "merci, merci" (because she told me she's Iranian - that's a whole other conversation). That was the ONLY light hearted moment she let out a small chuckle. When I get off the table, I commented to her about the "you can leave" remark. She retorted that since I had asked her about sanitizing her hands, she wanted me to know that she had a face shield and that I could leave if that wasn't acceptable. I told her that her remark was off putting. I also reminded her that she was less than cordial when she "greeted" me at the door. Her reasoning: "I was startled." To which I replied, "well, you didn't even say 'hello' and normally one would greet a customer by saying 'hi' or 'hello'.... Z replied: then I guess I'm not normal I paid with my credit card (ZERO tip) and walked out. Final note: I had sent to her a follow up email to inquire about methods of payment she accepts (cash, check, credit card, debit card, Venmo) because I wanted to be sure I was prepared and I usually do not carry much cash on hand. She did not respond to that email, so I sent a follow up request about 1/2 day later....still no response. I would NOT recommend her service. She did not thank me for my patronage and gave the impression she was doing me a favor. You couldn't pay me any amount of money to return. Z has zero affability and an absolutely awful bedside manner!!

    I had my first electrolysis appointment two weeks ago. Z was very inviting and very informative…read moreabout the process. We laughed and she made sure I was at ease. I look forward to going back for my next appointment.

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    Excellent service! The staff is so welcoming, kind,…read moreinformative , and considerate. Worth every dollar please sign up for all services this is worth it for your health and the BEST service. Thank you all soooo much, I will be back soon

    I underwent cryotherapy body contouring at Healing Waters in January 2026 and developed a large…read morecircular area of hyperpigmentation on my abdomen following treatment. Initially, I was told the discoloration was normal bruising and was advised to use a bruise cream. I was also told it would likely resolve within a few weeks. However, the mark remains visible five months later. What has been most disappointing is not simply that a complication occurred, as I understand every cosmetic procedure carries risks. My concern is that there was no meaningful discussion beforehand about the possibility of post-inflammatory hyperpigmentation (PIH), and when the discoloration persisted, I was not provided with a clear treatment plan, timeline, refund, or other corrective action. I reached out multiple times, provided photographs, and expressed concern about the persistence of the pigmentation. While I received reassurance that the area was healing, I was not given specific recommendations beyond continued observation. The discoloration has improved somewhat but remains noticeable. Had I been fully informed that a visible mark could persist for five months or longer, I would have weighed my decision differently. I hope that by January (a year later) my scar will resolve. I additionally had paid for 6 colonics upfront but have been hesitant about returning. They have not reached out or followed up with me whatsoever. It's a loss and I feel insecure about this. I encourage prospective clients to ask detailed questions about the risks of pigmentation changes, expected recovery timelines, and what support is available if complications occur.

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    Healing Waters Wellness Center & Spa
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    4.9(10 reviews)
    0.7 mi
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